User Guide

Troubleshooting
6-4
Appendix
6
Remedy Check the following:
• Confirm that the proper print driver is installed. If you are printing from
Windows 95/98/Me, each computer must have a printer driver installed.
• For instructions on installing printer drivers, see Chapter 1, "Before You Start
Using This Machine," in the PCL Driver Guide.
• Confirm that the correct printer is set as the output destination for the
computer that is printing. In Windows 95/98/Me, confirm the output destination
for the Printer in the Control Panel or Print Manager.
Cause 4 Data transmission is not possible from the NetWare server to the machine on
another subnet.
Remedy When the NetWare server transmits data to the machine, NCP Burst Mode is
used. But depending on the network environment, the NetWare server fails to
transmit data to a printer on another subnet. In this case, set NCP Burst Mode
of the printer protocol to
' Off ' . NCP Burst Mode cannot be set with NetSpot
Console or NetSpot Device Installer; use a web browser or an FTP client to set
it. (See "Printer Protocol Settings," on p. 3-8.)
Unable to Print from a NetBIOS Network or the Printer Port Name is not displayed in [Print to
the following port].
Cause 1 The machine and cable are not properly connected.
Remedy After checking the connections, restart the machine.
Check that the machine is connected to the network using the proper cable.
(See Chapter 1, "Before You Start Using This Machine," in the PCL Printer
Guide.)
Cause 2 The computer that is printing is on a different subnet to the machine.
Remedy The machine uses NetBEUI protocol for printing, so printing cannot be
performed in a network environment with a router between the computer that is
printing and the machine. Use a different protocol for printing, or print from the
machine without going through the router.
Cause 3 The computer that is printing is not properly set up.
Remedy Check the following:
• Confirm that the proper print driver is installed in each computer. For
instructions on installing printer drivers, see Chapter 1, "Before You Start Using
This Machine," in the PCL Driver Guide.
• Confirm that the correct printer is set as the output destination for the
computer that is printing, and that the spool is properly set. (See "Setting the
Printer Destination," on p. 3-10.) In Windows 95/98/Me, confirm the output
destination for the printer in the control panel or Print Manager.