Service manual

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8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP6210, and their corrective actions)
No. * Function Phenomenon Possible Call / Claim Corrective action Cause
1 A Carriage error (Alarm and Power
LEDs blink alternately 2 times).
- The LEDs blink alternately in orange
and green, 2 times (carriage error).
Remove the packing material fixing the
carriage.
The user may not have removed the
packing material at unpacking and
installation.
Note: Even if the packing material
remains, no parts are damaged.
2 A Ink cartridge installation error - LED display in the LCD (As this
occurs at printer installation, the user
cannot recognize the error.)
Open the access cover, and install the ink
cartridge(s) properly.
The user did not install the ink cartridges
completely at unpacking, installation, or
ink cartridge replacement.
3 B
Installation
Memory card access / removal
error
- Cannot print
- Memory card cannot be recognized.
If the memory card can be removed,
re-install it after attaching the dedicated
adapter. If the memory card cannot be
removed, do servicing.
When using Mini card, it was installed in
the card slot without the dedicated
adapter.
4 B No paper feeding - Paper out error
- Paper cannot be fed
- Cannot print
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
pre-moistened wipe or moistened
cloth.
The paper feed roller slips on the paper at
paper feeding.
5 C Multi-feeding - Multiple sheets of paper are fed
simultaneously.
-Blank paper is ejected.
1. Fan the paper and set them in the
ASF.
2. In case of PR-101, set the paper sheet
by sheet in the ASF.
In the high temperature and high humidity
environment, the frictional force between
the front and back sides of paper
becomes high, and sheets stick to each
other, contributing to multi-feeding.
6 B Envelope not feeding - Paper out error
- Paper cannot be fed
- Cannot print
1. Perform roller cleaning from the printer
driver.
2. Clean the paper feed roller with
pre-moistened wipe or moistened
cloth.
3. Reduce the number of envelopes
loaded in the ASF.
4. Flatten the envelope (with a pen).
The paper feed roller slips on the paper at
paper feeding.
Note: Depending on the paper lots.
7 C
Paper
feeding
Paper jam - Paper jam error
- Paper cannot be fed
- Cannot print
1. Remove the jammed paper from the
paper pick-up side.
As the LF roller slips on the paper, the
paper is not fed, causing the jam error at
paper ejecting.
8 B Paper jam and paper feeding
failure in printing on Credit card
sized paper
- Paper jam error
- Feeding failure
- Cannot print
1. Open the front cover and remove the
jammed paper.
2. Load the same type of paper as
jammed paper in the portrait
orientation and press the Reset
button.
If paper is loaded in the landscape
orientation, paper cannot be fed because
the paper does not reach the LF roller at
paper feeding.