SafeCom Go Canon Administrator’s Manual D60707-16 April 2012
Trademarks: SafeCom, SafeCom Go, SafeCom P:Go, SafeCom ePay and the SafeCom logo are trademarks of SafeCom a/s. Company and product names mentioned in this manual are trademarks or registered trademarks of their respective owners. SafeCom a/s cannot be held responsible for any technical or typographical errors and reserves the right to make changes to products and documentation without prior notification.
Table of Contents 1 Introduction ............................................................................................5 1.1 SafeCom Go Canon ......................................................................... 5 1.2 Requirements ............................................................................... 5 1.3 SafeCom Go Canon products ............................................................. 8 1.4 SafeCom ID devices .......................................................................
Troubleshooting ..................................................................................... 38 4.1 SafeCom Go Canon device trace facility ............................................. 38 4.2 SafeCom Help Desk Assistant .......................................................... 38 4.3 SafeCom scan jobs not tracked ........................................................ 38 5 Regulatory information ............................................................................ 39 6 Index .......
1 Introduction 1 Introduction 1.1 SafeCom Go Canon SafeCom Go Canon is the internal solution for Canon MFPs. It integrates with the touch-screen control panel of the Canon MFP and offers user authentication by code and/or card. SafeCom Go Canon works together with the SafeCom G3 Server software and is designed to help companies and organizations gain control over their printing costs and document security.
1 Introduction Table 1 SafeCom Go Canon supported Canon MFPs Canon ADVANCE MFP imageRunner ADVANCE C2000 Series C2020, C2020F, C2020H, C2020i, C2020L C2025, C2025H C2030, C2030F, C2030H, C2030i, C2030L imageRunner ADVANCE 4000 Series 4025, 4035, 4045, 4051 imageRunner ADVANCE C5000 Series C5030, C5030F, C5030i, C5035, C5035F, C5035i, C5045, C5045F, C5045i, C5051, C5051F, C5051i imageRunner ADVANCE 6000 Series 6055, 6055i, 6065, 6065i, 6075, 6075i imageRunner ADVANCE C7000 Series C7055i, C7065i imageRunner
1 Introduction Canon MFP iRC2620, iRC2620G, iRC2620N, iRC3220, iRC3220N iR2270, iR2270F, iR2270G, iR2870, iR2870F, iR2870G, iR3570, iR3570F, iR3570G, iR4570, iR4570F, iR4570G iR7270N, iR8070, iR8570N, iR9070, iR85+, iR105+, IR105i iR5070, iR5570, iR5570N iR6570, iR6570N iRC2570, iRC2570C, iRC2570Ci, iRC2570F, iRC2570i iRC2580, iRC3170, iRC3170C, iRC3170Ci, iRC3170F, iRC3170i, iRC3170U, iRC3180, iRC3180i iR7086,iR7086B, iR7086N, iR7095, iR7095i, iR7095P, iR7105, iR7105B, iR7105i iRC5058, iRC5068, iRC5870, i
1 Introduction iRC3580, iRC3580F, iRC3580i iR3225, iR3225F, iR3225N, iR3230, iR3230N, iR3235, iR3235F, iR3235i, iR3235N, iR3245, iR3245F, iR3245i, iR3245N imagePRESS 1100, imagePRESS 1125, imagePRESS 1135 imagePRESS C1+ A 1.3 Device does not support IMI and hence the copy process cannot be stopped when the user runs out of credits. SafeCom Go Canon products Identification by card requires a USB SafeCom ID Device (card reader) and the Canon MFP must feature an available USB port.
1 Introduction 1.5 Available documentation SafeCom Smart Printing SafeCom Smart Printing Administrator’s Quick Guide D10600 How to install a SafeCom Smart Printing solution. SafeCom G3 SafeCom G3 Administrator’s Manual D60603 A comprehensive Manual that the administrator should consult to make a successful SafeCom solution. Includes information about SafeCom Tracking, SafeCom Rule Based Printing, SafeCom Client Billing, and SafeCom Pay.
1 Introduction 1.7 Document history Revision D60707-16 SafeCom Go Canon version S88 010.020*09. Support for imageRunner ADVANCE 4000 Series. Support use of Canon Access Management System Kit-A2 (AMS). This is required to control the user's access rights for: Copy, Copy in color, Email, Scan and Fax. When AMS is used the Configuration web page (2.7.3) features controls for MFP authentication. Revision D60707-14 SafeCom Go Canon version S88 010.020*08. Support for Mask ID code (2.7.3).
2 SafeCom Go Canon 2 SafeCom Go Canon 2.1 Overview Make sure the SafeCom G3 Server software installation has been completed as described in SafeCom Smart Printing Administrator’s Quick Guide D10600. 1. 2. 3. 4. 2.2 Install optional card reader (2.2). Prepare MFP for installation (2.3). Install SafeCom Go Canon software (2.4). Restart the MFP. Specify SafeCom server and register device (2.5). Install optional card reader This section is only relevant if users will login by card.
2 SafeCom Go Canon 2.3.2 Older Canon devices Note: When SafeCom is responsible for authentication (SafeCom Go Login is started) then the Additional Functions button only works once logged into the SafeCom solution. 1. 2. 3. 4. 5. 6. 7. Press to access Additional Functions. Tap System Settings. In System Settings tap Dept ID Management. Tap Off and tap OK. In System Settings tap System Manager Settings. Make sure System Manager ID is blank and tap OK. Tap Done.
2 SafeCom Go Canon 2.4.1 Canon imageRunner ADVANCE series 1. Open a web browser and enter the IP address of the MFP in the address field followed by :8000/sms. Example: http://172.16.6.55:8000/sms Use of JavaScript (Active Scripting) must be enabled in the browser. 2. 3. Enter Password. The default SMS password is: MeapSmsLogin. Click Log In. Install SafeCom Go login application: 4. 5. 6. 7. 8. 9. 10. In the browser click Enhanced System Application Management in the left menu.
2 SafeCom Go Canon Restart the MFP: 20. 2.4.2 On the control panel press and hold the power button to restart the MFP. The Restart… device command in SafeCom Administrator does NOT work with Canon MFPs. Older Canon devices 1. Open a web browser and enter the IP address of the MFP in the address field followed by :8000/sms. Example: http://172.16.6.55:8000/sms Use of JavaScript (Active Scripting) must be enabled in the browser. 2. 3. Enter Password. The default SMS password is: MeapSmsLogin.
2 SafeCom Go Canon 2.5 Specify SafeCom Server and register device 1. Open a web browser and enter the address of the MFP in the address field followed by :8000/safecom. Example: http://172.16.6.55:8000/safecom Use of JavaScript (Active Scripting) must be enabled in the browser. If a System Manager is defined (2.8.8) then enter System Manager ID and System PIN and click Administrator Login to access all the Canon web pages.
2 SafeCom Go Canon 2.6 Display the Pull Print icon On Canon imageRunner ADVANCE series the Pull Print icon is by default added to the bottom of the list and in some cases users will need to tap Show All on the printer’s control panel to see it. To display bring the SafeCom Pull Print at the top perform these steps: 1. 2. 3. 4. 5. 6. 2.7 Login at the printer as a user with Administrator rights in SafeCom. Tap the MEAP icon in the top right corner of the screen. Tap Main Menu Button Display Settings.
2 SafeCom Go Canon 2.7.2 Information web page The Information web page shows version and configuration summary. 1. D60707-16 Click Information on the menu to access the Information web page.
2 SafeCom Go Canon 2.7.3 Configuration web page The Configuration web page is used to configure SafeCom Go Canon as to which server it should connect to, how users are to be identified etc. The SafeCom Server section is used to specify the SafeCom server. Enter Group name, TCP port (default is 7500) and Server address in Add server. See also 2.8.2. Note: After you click Apply you should allow one minute before the changed SafeCom Server settings take effect.
2 SafeCom Go Canon Device name and Device model are automatically filled-in. Device location and Contact person are useful for maintaining the SafeCom solution. Fill out the Configuration web page according to the following descriptions: Login method: o Auto-sense (default): If a USB ID device is connected to the MFP then Card or Windows is selected. If no USB ID device is detected then ID code is selected.
2 SafeCom Go Canon Post track: Check to allow the tracking record for a Pull Print job to be adjusted to reflect the actual number of pages printed and also the number of these pages that were in color. The price of the job is also adjusted. Copy track, Email track and Fax track: This is available on devices without Canon Access Management System Kit-A2 (AMS). o Copy track - check in order to track copies. o E-mail track - check to track E-mail jobs submitted with the MFP’s Scan and Send function.
2 SafeCom Go Canon 2.7.4 Register web page The Register web page is used to register the device with the SafeCom server. The MFP can be used with SafeCom once it has been registered with the SafeCom server. 1. Enter the User logon and PIN code of a user with Technician or Administrator rights. The user must have a PIN code. 2. Click Register. Note: You can use the built-in Technician account TECH with the default PIN code 1234.
2 SafeCom Go Canon 2.7.5 Log web page The Log web page allows enabling, disabling and viewing of logging information. Logging should only be enabled if advised to do so as part of a troubleshooting process. 1. 2. Click Enable to start logging. Click Disable to stop logging (text changes on the button). When the log file reaches the 512 Kb maximum the log file is overwritten with new data.
2 SafeCom Go Canon 2.7.6 Language web page The Language web page allows selection of language. The new language takes effect the next time someone logs in at the MFP. 1. 2. Select a Language. Click Apply. All language texts are stored in the XML file captions.xml. Additional languages can be added to this file if required. 2.7.7 Password web page The Password web page allows change of password.
2 SafeCom Go Canon 2.8 SafeCom Go Canon – How to The following subsections contain step-by-step instructions for some of the administrator’s common tasks. 2.8.1 Get the SafeCom Go Canon software The SafeCom Go Canon software files were installed from the SafeCom CD or can be downloaded using the SafeCom Administrator function Check for updates. Alternatively a software package can be downloaded: 1. 2. 3. 4. Download the safecom_go_canon_nnn.exe file from the link supplied to you.
2 SafeCom Go Canon 2.8.3 Register device 1. 2. 3. Open the Register web page (2.7.4). Use the built-in Technician account to register the device. Enter the User logon (default is TECH) and PIN code (default is 1234). Click Register. Alternatively the device can be registered when a user with Technician or Administrator rights has been identified at the MFP. Once the device is registered it appears in the SafeCom Administrator. 2.8.4 Set password to prevent unauthorized access 1. 2. 3.
2 SafeCom Go Canon 2.8.8 Define System Manager 1. Open a web browser and enter the IP address of the MFP in the address field followed by :8000. Example: http://172.16.6.55:8000 2. 3. 4. 5. 6. 7. 8. 9. 2.8.9 Use of JavaScript (Active Scripting) must be enabled in the browser. Click Settings/Registration. Click User management. Click System Manager/Contact Person Information Settings. Check Set ID and PIN. Enter System Manager ID. Enter System PIN and repeat the entered PIN in the Confirm field.
2 SafeCom Go Canon 2.8.10 Restore factory default 1. 2. Open the Configuration web page (2.7.3). Click Restore. 2.8.11 Determine the version The version of the SafeCom Go Canon software can be determined from the Information web page. 1. Open the Information web page (2.7.2). The version can also be seen in the Device properties dialog in SafeCom Administrator. 2.8.12 Select SafeCom Go login as login service 1.
2 SafeCom Go Canon 2.9 Uninstall SafeCom Go Canon Please refer to the appropriate section: 2.9.1 Canon imageRunner ADVANCE series (2.9.1). Older Canon devices (2.9.2). Canon imageRunner ADVANCE series 1. Open a web browser and enter the IP address of the MFP in the address field followed by :8000/sms. Example: http://172.16.6.55:8000/sms Use of JavaScript (Active Scripting) must be enabled in the browser. 2. 3. Enter Password. The default SMS password is: MeapSmsLogin. Click Log In.
2 SafeCom Go Canon 2.9.2 Older Canon devices 1. Open a web browser and enter the IP address of the MFP in the address field followed by :8000/sms. Example: http://172.16.6.55:8000/sms Use of JavaScript (Active Scripting) must be enabled in the browser. 2. 3. Enter Password. The default SMS password is: MeapSmsLogin. Click Log In. Stop and uninstall SafeCom Go: 4. 5. 6. In the browser in the Application List select SafeCom Go. Click Stop. In the Application List select SafeCom Go. Click Uninstall.
3 Using SafeCom Go Canon 3 Using SafeCom Go Canon 3.
3 Using SafeCom Go Canon 3.2 Login Login with card: 1. Use card reader. Login with card and PIN code: 1. 2. 3. 4. Use card reader. Tap PIN code on the touch-screen. Enter PIN code and tap OK. Tap OK (or press the ID button). Login with ID code: 1. 2. 3. Tap ID code on the touch-screen. If the ID code is numeric only you can enter the ID code on the numeric keypad. Enter ID code on the screen and tap OK. Tap OK (or press the ID button). Login with ID code and PIN code: 1. 2. 3. 4. 5.
3 Using SafeCom Go Canon Login with Windows: If Login method is Card or Windows it is possible to login by either using your card or entering your Windows login credentials: 1. 2. 3. 4. Tap Tap Tap Tap Username and enter Username on the touch-screen. Tap OK. Password and enter Password on the touch-screen. Tap OK Domain and enter Domain on the touch-screen. Tap OK OK. Note: Username and Password cannot be blanks.
3 Using SafeCom Go Canon 3.3 Pull Print In the above example the preceding R shows the document is retained. The 0.15 is the cost of the document. A delegated document will have a preceding D. Tap the Info button to see information about who delegated the document. A group print document will have a preceding G. D60707-16 Tap Print all to print all documents, excluding any retained documents. Documents are printed in chronological order (oldest first).
3 Using SafeCom Go Canon 3.4 Copy Once logged in (3.2) tap the Arrow key [->] to access the Copy function and then the Start button to copy the documents placed in the automatic document feeder (ADF). 3.5 E-mail If the E-mail address of the user is known in the SafeCom solution then the user can tap Send to Myself to have the address written in the To: field.
3 Using SafeCom Go Canon 3.6 Logout There is a configurable Timeout (2.8.9) that defaults to 60 seconds. A user is automatically logged out if no buttons are tapped during that time. To logout actively: Tap Logout in the Document list dialog. Press the ID button. Use card again (if a card reader is connected and you logged in by card). Note: If Coping is done the Logging out message is displayed until the MFP is in idle state.
3 Using SafeCom Go Canon 3.7 Register card There are two ways the user can register a card while standing at the device: 3.7.1 Register card by entering an 8-digit PUK code (3.7.1) The PUK code must be supplied to the user in advance, typically via email. Register card by entering Windows user logon, password and domain (3.7.2) The user must have a network logon and the Login method (2.7.3) must include card. Register card with PUK code 1. Use card reader.
3 Using SafeCom Go Canon 3.7.2 Register card with Windows logon 1. 2. 3. 4. 5. Use card reader. If there are any available PUK codes on the system tap Cancel in the Please enter PUK dialog. The Login to register card dialog appears. If there are NO available PUK codes the user gets the Login to register card dialog. To abort the registration of the card tap Cancel in this dialog. Tap Tap Tap Tap User name and enter User name on the touch-screen. Tap OK.
4 Troubleshooting 4 Troubleshooting 4.1 SafeCom Go Canon device trace facility Use the Mail to SafeCom Support button on the SafeCom Go Canon Information web page (2.7.2) to collect information from the device. The SafeCom Go Canon log facility is also useful in troubleshooting situations, but it should only be enabled upon request from SafeCom support personnel. The log facility is enabled on the SafeCom Go Canon Log web page (2.7.5). 4.
5 Regulatory information 5 Regulatory information WARNING NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
6 Index 6 Index Access rights, 20 Auto-sense, 19 Canon Access Management System Kit-A2 (AMS), 20 Color copy, 20 Copy in color, 20 Default domain, 19 Document history, 10 Domain, 19 Help Desk Assistant, 38 High speed print, 20 ID code, 19 Idle timeout, 20 Inactivity timeout, 20 Install software SafeCom Go Canon, 12 Manuals, 9 Patent, 2 Post track, 20 Pre-fill domain, 19 Regulatory information, 39 SafeCom Go Canon, 5, 8, 11 SafeCom Help Desk Assistant, 38 System requirements SafeCom Go Canon, 5, 8 Timeout
6 Index D60707-16 42
