Operation Manual

the document can be printed normally on the printer.

If the document cannot be printed, refer to the on-screen manual (operating instructions) that comes

with the printer.

• Check that the file attached to the e-mail is a Adobe PDF file or an JPEG file.

• Check whether the e-mail address of the send destination is correct.

To check the printer address, perform one of the following operations from the operation panel of this

machine:

◦ From the operation panel of this machine, display the home window and select Setup ->

Web service setup -> Web service connection setup -> Print from E-mail setup ->

Check address for printing.

◦ From the operation panel of this machine, select Web service -> Web service

setup -> Cloud settings -> Print from E-mail setup -> Check address for printing.

• Check that the user's e-mail address for using this service is registered.

If you want to check the error details, the printer owner have to access the login URL (https://pr.mp.c-

ij.com/po).

• In the Print Status screen, click Go to Print History Screen and check the history of jobs that were

sent. You can check the error details.

If you want to check the error details, the printer owner have to access the login URL (https://pr.mp.c-

ij.com/po).

Note

• For a wireless LAN connection, after the printer is turned on, it may take a few minutes before

communication becomes possible. Confirm that your printer is connected to the wireless LAN, and

then try printing.

If You Cannot Register to the Service or Delete the Service

If You Cannot Register to the Service

• If the printer operation panel display the message "Failed to register with "Print from E-mail".", the

registration to Print from E-mail may not have been completed in time. Select OK to release the

error, and start over again from the beginning.

• Check that the firmware version of the printer has been updated.

If You Do Not Receive the URL to Complete the Registration by E-mail

• An incorrect e-mail address may have been entered. Wait about 30 minutes, and operate the printer

operation panel to print the printer registration URL and PIN code. Then re-register from the

beginning.

If You Cannot Delete the Service

• If the printer operation panel display the message "Failed to connect to "Print from E-mail". Only the

information on the printer was deleted." is displayed, it could be that the registration information on the

service could not be deleted even though the Print from E-mail information stored on this machine

was deleted.

Select OK to release the error, and then access the service's login URL (https://pr.mp.c-ij.com/po) to

delete the registration information.