TS700 series Online Manual English
Contents Using Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Symbols Used in This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Touch-enabled Device Users (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Basic Operation. . . . . .
Before Placing a Printable Disc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Placing a Printable Disc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Removing a Printable Disc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Placing Printable Nail Stickers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Legal Restrictions on Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Printer Handling Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 Transporting Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 When Repairing, Lending, or Disposing of the Printer. . . . . . . . . .
System information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 Information about Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Supported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printout Results Are Unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines. . . . . . . . . . 293 Lines Are Misaligned/Distorted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296 Paper Is Smudged / Printed Surface Is Scratched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1688. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339 1689. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340 1700. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341 1890. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Online Manual Operating Environment Symbols Used in This Document Touch-enabled Device Users (Windows) Printing Online Manual Trademarks and Licenses Screenshots in This Manual 9
Symbols Used in This Document Warning Instructions that, if ignored, could result in death, serious personal injury, or property damage caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or property damage caused by incorrect operation of the equipment. These must be observed for safe operation.
Touch-enabled Device Users (Windows) For touch actions, you need to replace "right-click" in this document with the action set on the operating system. For example, if the action is set to "press and hold" on your operating system, replace "right-click" with "press and hold.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3. Grant of Patent License.
7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. * Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
Use is subject to license terms below. This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications. All rights reserved.
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FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. LEADTOOLS Copyright (C) 1991-2009 LEAD Technologies, Inc.
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CONCERNING THE MERCHANTABILITY OF THIS SOFTWARE OR ITS FITNESS FOR ANY PARTICULAR PURPOSE. (1) Red Hat Incorporated Copyright (c) 1994-2009 Red Hat, Inc. All rights reserved. This copyrighted material is made available to anyone wishing to use, modify, copy, or redistribute it subject to the terms and conditions of the BSD License.
The FreeType Project is distributed in several archive packages; some of them may contain, in addition to the FreeType font engine, various tools and contributions which rely on, or relate to, the FreeType Project. This license applies to all files found in such packages, and which do not fall under their own explicit license. The license affects thus the FreeType font engine, the test programs, documentation and makefiles, at the very least.
The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert Wilhelm, and Werner Lemberg. All rights reserved except as specified below. 1. No Warranty -------------THE FREETYPE PROJECT IS PROVIDED `AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Discusses general use and applications of FreeType, as well as future and wanted additions to the library and distribution. If you are looking for support, start in this list if you haven't found anything to help you in the documentation. o freetype-devel@nongnu.org Discusses bugs, as well as engine internals, design issues, specific licenses, porting, etc. Our home page can be found at http://www.freetype.org --- end of FTL.TXT --The TWAIN Toolkit is distributed as is.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Basic Operation Printing Photos from a Computer Printing Photos from a Smartphone/Tablet Printing a Disc Label from a Computer 27
Printing Photos from a Computer This section describes how to print photos with Easy-PhotoPrint Editor. 1. Open paper support (A) and pull out paper support extension (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4. Load photo paper in portrait orientation WITH PRINT SIDE FACING UP.
5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD.
7. Press the OK button. 8. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 9. Use the button to select the type of the loaded paper on the rear tray, then press the OK button. Follow the instructions of any messages displayed to register the paper information. 10. Pull out paper output tray (E) and extend paper output support (F).
From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor. For macOS: From the Go menu in Finder, select Application and double-click the Canon Utilities folder, the EasyPhotoPrint Editor folder, and then the Easy-PhotoPrint Editor icon. 12. Click Photos icon (G). 13. Click Browse (H) in From computer: and select folder with photos you want to print. 14. Click photos (I) you want to print and select Open (J).
15. Specify number of copies and other options under Print Settings (K). For Windows: Specify the number of copies, your model name, the paper size, and other options. For macOS: Specify the number of copies, the paper size, and other options. Note • Selecting Same No. of each photo enables you to specify the number of copies for all photos with a single setting. • Selecting Same No. of each photo disables the number-of-copies setting specified for each photo.
Note • Easy-PhotoPrint Editor lets you easily create and print original collages, cards, or calendars using your favorite photos.
Printing Photos from a Smartphone/Tablet This section describes how to print photos with Canon PRINT Inkjet/SELPHY. For details on how to download Canon PRINT Inkjet/SELPHY, see below. Print Photos from Your Smartphone 1. Open paper support (A) and pull out paper support extension (B). 2. Open the feed slot cover (C). 3. Slide right paper guide (D) to open both paper guides. 4. Load photo paper in portrait orientation WITH PRINT SIDE FACING UP.
5. Slide right paper guide (D) to align with both sides of paper stack. 6. Close feed slot cover (C) gently. After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD.
7. Press the OK button. 8. Use the button to select the size of the loaded paper on the rear tray, then press the OK button. Note • The 9. Use the (asterisk) on the LCD indicates the current setting. button to select the type of the loaded paper on the rear tray, then press the OK button. Follow the instructions of any messages displayed to register the paper information. 10. Pull out paper output tray (E) and extend paper output support (F).
The list of photos saved on your smartphone/tablet is displayed. 13. Select a photo. You can also select multiple photos at once. 14. Specify the number of copies, paper size, etc. 15. Select Print.
Printing a Disc Label from a Computer This section describes how to print photos on a printable disc with Easy-PhotoPrint Editor. Important • Do not mount the multi-purpose tray until the message prompting you to load the printable disc appears. Doing so can damage the printer. 1. Start Easy-PhotoPrint Editor. For Windows: The procedure below is for a computer running the Windows 10 operating system. From the Start menu, select (All apps >) Canon Utilities > Easy-PhotoPrint Editor.
5. Click Browse (E) in From computer: and select folder with photos you want to print. 6. Click photos (F) you want to print and select Open (G). 7. Edit disc label and select Next (H). You can change the background or add texts.
8. Specify number of copies and other options under Print Settings (I). For Windows: Specify the number of copies, your printer name, and other options. For macOS: Specify the number of copies and other options. 9. Start printing. For Windows: Click Print (J). For macOS: Click Next. When the Print dialog appears, specify your model name and other options, and then click Print.
10. When message prompting you to load printable disc appears on printer's LCD, remove cassette from printer and then detach multi-purpose tray from back of cassette. Insert the removed cassette back into the printer.
11. Push paper output tray (K) all the way in. 12. Place printable disc on multi-purpose tray. 1. WITH PRINT SIDE FACING UP, place printable disc, and press it against lock (L) at bottom. 2. While pressing down lock with printable disc, insert top of printable disc into slits (M).
13. Place multi-purpose tray on multi-purpose tray guide. 14. Insert multi-purpose tray straight in in horizontal direction until arrow ( purpose tray guide is approximately aligned with arrow ( ) on multi- ) on multi-purpose tray. 15. Press OK button on printer. The multi-purpose tray is drawn into the printer and printing will start. 16. After printing is complete, pull multi-purpose tray from printer to remove it.
17. While pressing down lock (L), take out printable disc from slits (M) on multi-purpose tray, and remove it. 18. Pull paper output tray (K) towards you until it aligns with operation panel (N). Note • Easy-PhotoPrint Editor enables you to print photos onto the disc label with various layouts.
Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦ Connection methods vary depending on the wireless router type. ◦ You can change network settings such as the network name (SSID) and security protocol on the printer.
Note • You can connect the printer and computer using a USB cable (USB connection). Prepare a USB cable. For details, see Connects to Another Computer via LAN/Changes from USB to LAN Connection. Network Connection Settings/Setup Perform connection setup for the printer and computer/smartphone/tablet. For more on setup procedure, click here. Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet.
Notice/Restriction See below for details.
Restrictions When connecting another device while a device (such as a computer) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection. Connect via wireless router • You cannot establish a printer with wireless and wired connections at the same time.
• If you connect a device and the printer using Wireless Direct, Internet connection may become unavailable depending on your environment. In that case, web services for the printer cannot be used. • In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again.
Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection 50
Default Network Settings LAN Connection Defaults Item Default Change wireless/wired LAN Disable LAN Network name (SSID) BJNPSETUP Wi-Fi security Disable IP address (IPv4) Auto setup IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab. Bonjour Enable Service name Canon TS700 series LPR setting Enable RAW protocol Enable LLMNR Enable PictBridge commun.
Confirm request Displayed *1 "ab" is specified at random and "XX" represents last two digits of printer's MAC address. (The value is specified when the printer is turned on for the first time.) *2 The password is specified automatically when the printer is turned on for the first time.
Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results. • For macOS: The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.
Connects to Another Computer via LAN/Changes from USB to LAN Connection To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, perform setup from the web page. For Windows, you can perform setup using the Setup CD-ROM.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Check that printer is turned on. 2. Load three sheets of A4 or Letter-sized plain paper. 3. Press Setup button. The Setup menu screen appears. 4. Select Device settings and press OK button. 5. Select LAN settings and press OK button. 6. Select Print LAN details and press OK button.
3-2-3 Frequency Frequency XX (GHz) 3-2-4 MAC Address MAC address XX:XX:XX:XX:XX:XX 3-2-5 Connection Connection status Active/Inactive 3-2-6 SSID SSID Wireless LAN network name (SSID) 3-2-7 Channel Channel XX (1 to 13) 3-2-8 Encryption Encryption method None/WEP/TKIP/AES 3-2-9 WEP Key Length WEP key length (bits) Inactive/128/64 3-2-10 Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK 3-2-11 TCP/IPv4 TCP/IPv4 Enable 3-2-12 IP Address IP address
3-2-26 Default Gateway1 Default gateway 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-27 Default Gateway2 Default gateway 2 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-28 Default Gateway3 Default gateway 3 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-29 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 3-2-33 IPsec IPsec setting Active 3-2-34 Security Protocol Security method ESP/ESP & AH/AH 3-3 Wireless Direct Operation mode for Wireless Direct Enable/Disa
4-1 MAC Address MAC address XX:XX:XX:XX:XX:XX 4-2 Connection Wired LAN status Active/Inactive 4-3 TCP/IPv4 TCP/IPv4 Enable 4-4 IP Address IP address XXX.XXX.XXX.XXX 4-5 Subnet Mask Subnet mask XXX.XXX.XXX.XXX 4-6 Default Gateway Default gateway XXX.XXX.XXX.
4-21 Default Gateway4 Default gateway 4 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX 4-25 IPsec IPsec setting Active 4-26 Security Protocol Security method ESP/ESP & AH/AH 4-27 Wired LAN DRX Discontinuous reception (wired LAN) Enable/Disable 5 Other Settings Other settings – 5-1 Printer Name Printer name Printer name (Up to 15 alphanumeric characters) 5-2 Wireless Direct DevName Device name for wireless direct Device name for wireless direct (Up to 32 alphanumeric characters) 5-4 WSD
6 Bluetooth Bluetooth settings ― 6-1 Bluetooth Setting Bluetooth Enable/Disable 6-3 Bluetooth Device Address Bluetooth device address of the printer XXXXXXXX 6-5 Bluetooth Device Name Bluetooth device name of the printer XXXXXXXX 7 Printer Log Service Printer log service ― 7-1 Unsent Usage Logs Number of unsent usage logs 0 to 200 7-2 Usage Log Last Sent Last date when usage log was sent XXXXXXXX 7-3 Point Service Registration status Active/Awaiting Activation/No Active Service
Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Reconfiguration Method of Wi-Fi Connection Reconfiguration Method of LAN Connection Follow either procedure below to change LAN connection method (wired or Wi-Fi). • For Windows: ◦ Redo setup using the Setup CD-ROM or from the web page. ◦ Enable Wi-Fi or wired LAN on the operation panel of the printer.
IJ Network Device Setup Utility (macOS) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility Diagnosing and Repairing Network Settings List of Models Which Does Not Support Diagnosis and Repair Function 62
IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printer and those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the status of the printer and computer. Important • To use the printer over LAN, make sure you have the equipment necessary for the connection type, such as a wireless router or a LAN cable.
Starting Up IJ Network Device Setup Utility Start up Launchpad, select Canon Utilities, and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper. IJ Network Device Setup Utility starts diagnosis and repair of network.
Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between the computer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. For details: List of Models Which Does Not Support Diagnosis and Repair Function IJ Network Device Setup Utility starts checking the computer settings when it starts up.
List of Models Which Does Not Support Diagnosis and Repair Function The following models does not support "Diagnose and Repair" function of IJ Network Device Setup Utility.
Handling Paper, Ink Tanks, Multi-purpose Tray, etc.
Loading Paper Paper Sources Loading Paper in the Rear Tray Loading Paper in the Cassette Loading Envelopes in Rear Tray 68
Paper Sources The printer has two paper sources for feeding paper, the rear tray (A) and cassette (B). You can load all supported paper on the rear tray. Supported Media Types You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • When printing, select the correct page size and media type. If you select the wrong page size or media type, the printer may feed paper from the wrong paper source or may not print with the proper print quality.
Loading Paper in the Rear Tray You can load plain paper or photo paper. You can also load envelopes on the rear tray. Loading Envelopes in Rear Tray Important • If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types.
3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP.
6. Slide right paper guide (D) to align with both sides of paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (G).
7. Close feed slot cover (C) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover. After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD. 8. Press the OK button. 9. Use the button to select the size of the loaded paper on the rear tray, then press the OK button.
Note • The 10. Use the (asterisk) on the LCD indicates the current setting. button to select the type of the loaded paper on the rear tray, then press the OK button. Follow the instructions of any messages displayed to register the paper information. 11. Pull out paper output tray (H) and extend paper output support (I). Be sure to pull out the paper output tray before printing. If not, printing will not start.
Loading Paper in the Cassette You can load A4, B5, A5, or Letter-sized plain paper in the cassette. Note • In the cassette, be sure to load only plain paper. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Supported Media Types. 1. Prepare paper. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading.
3. Remove the cassette cover (B). Lift the cassette cover straight up and remove it. 4. Slide paper guides (C) in front and (D) on right to open guides. 5. Load paper stack in portrait orientation WITH PRINT SIDE FACING DOWN, and place it in center of cassette. Important • Always load paper in portrait orientation (E). Loading paper in landscape orientation (F) can cause paper jams.
Note • Align the paper stack with the edge of the cassette as shown in the figure below. If the paper stack is in contact with the protrusion (G), the paper may not be fed properly. 6. Slide front paper guide (C) to align it with paper stack. Align paper guide with where it clicks into place. 7. Slide right paper guide (D) to align it with paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly.
Note • Do not load sheets of paper higher than the load limit mark (H). • Keep the paper stack height below the tabs (I) of the paper guides. 8. Mount cassette cover (B) and insert cassette into printer. Push the cassette into the printer until it stops. After inserting the cassette into the printer, the paper information registration screen for the cassette appears on the LCD.
9. Press the OK button. 10. Use the button to select the size of the loaded paper in the cassette, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 11. Check media type and press OK button. Follow the instructions of any messages displayed to register the paper information. 12. Pull out paper output tray (J) and extend paper output support (K). Be sure to pull out the paper output tray before printing. If not, printing will not start.
Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded in the cassette matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.
Loading Envelopes in Rear Tray You can load Envelope DL and Envelope Com 10 on the rear tray. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing from a PictBridge (Wi-Fi) compliant device is not supported. • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction.
3. Open the feed slot cover (C). 4. Slide right paper guide (D) to open both paper guides. 5. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. Fold flap of the envelope and load the envelope in portrait orientation with the address side facing up. 6. Slide right paper guide (D) to align with both sides of envelopes.
Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly. Note • Do not load envelopes higher than the load limit mark (E). 7. Close feed slot cover (C) gently. Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover.
After closing the feed slot cover, the paper information registration screen for the rear tray appears on the LCD. 8. Press the OK button. 9. Use button to select size of loaded envelopes on rear tray and press OK button. Note • The 10. Use (asterisk) on the LCD indicates the current setting. button to select Envelope and press OK button. Follow the instructions of any messages displayed to register the paper information. 11. Pull out paper output tray (F) and extend paper output support (G).
Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper loaded on the rear tray matches the paper settings. Before printing, make print settings in accordance with the paper settings. When this function is enabled, an error message is displayed if these settings do not match to prevent incorrect printing. When this error message is displayed, check and correct the paper settings.
Placing Multi-purpose Tray Cautions When Printing with Multi-purpose Tray Placing a Printable Disc Placing Printable Nail Stickers How to Detach / Attach Multi-purpose Tray 86
Cautions When Printing with Multi-purpose Tray Cautions Common to using Multi-purpose Tray • Be sure to use the multi-purpose tray supplied with this printer. • Do not mount the multi-purpose tray while the printer is in operation. • Do not remove the multi-purpose tray while the printer is in operation. Doing so may damage the printer, the multi-purpose tray, or the media. • Do not get dirt on the multi-purpose tray or scratches on the reflectors.
Placing a Printable Disc Before Placing a Printable Disc Placing a Printable Disc Removing a Printable Disc 88
Before Placing a Printable Disc A printable disc differs from regular disc (BD/DVD/CD, etc.) in that its label surface has been specially processed or printing by an inkjet printer. The following items are needed to print onto the printable disc. • Multi-purpose tray (supplied with the printer) The multi-purpose tray is stored in the back of the cassette. • 4.72 in. (12 cm) printable disc Obtain a printable disc with a label surface compatible with inkjet printing.
Placing a Printable Disc To print onto a printable disc, place it on the supplied multi-purpose tray, and then insert it into the printer. Important • Do not mount the multi-purpose tray until the message prompting you to load the printable disc appears. Doing so can damage the printer. Note • If test printing is executed onto test printing paper, depending on the paper type, the printer may not be able to read its size correctly, preventing the border areas from being printed.
Note • After inserting the cassette into the printer, if a message appears on the screen, complete registration of paper information by pressing the OK button. 2. Push paper output tray (A) all the way in. 3. Place printable disc on multi-purpose tray. Important • Check that there is no dirt on the multi-purpose tray before placing a printable disc on it.
2. While pressing down lock with printable disc, insert top of printable disc into slits (D). 4. Place multi-purpose tray on multi-purpose tray guide. 5. Insert multi-purpose tray straight in in horizontal direction until arrow ( purpose tray guide is approximately aligned with arrow ( ) on multi- ) on multi-purpose tray. Important • Do not insert the multi-purpose tray beyond the arrow ( 92 ) on the multi-purpose tray guide.
Note • The multi-purpose tray may be ejected after a certain amount of time passes. In such a case, follow the on-screen instructions to place the multi-purpose tray again.
Removing a Printable Disc 1. Pull out multi-purpose tray. 2. While pressing down lock (A), take out printable disc from slits (B) on multi-purpose tray, and remove it. Important • Do not touch the printing surface when removing the disc from the multi-purpose tray. Note • Allow the printing surface to dry before removing the disc.
4. Store multi-purpose tray under cassette.
Placing Printable Nail Stickers Before Placing Printable Nail Stickers Placing Printable Nail Stickers Removing Printable Nail Stickers 96
Before Placing Printable Nail Stickers The following items are needed to print onto Printable Nail Stickers. • Multi-purpose tray (supplied with the printer) The multi-purpose tray is stored in the back of the cassette. • Printable Nail Stickers (NL-101) Note • For the latest information on Printable Nail Stickers, access our website.
Placing Printable Nail Stickers To print onto Printable Nail Stickers, place them on the multi-purpose tray supplied with the printer, and then insert them into the printer. Important • Do not mount the multi-purpose tray until the message prompting you to load Printable Nail Stickers appears. Doing so can damage the printer. 1. When message prompting you to load Printable Nail Stickers appears, detach multipurpose tray from back of cassette. Insert the removed cassette back into the printer.
2. Push paper output tray (A) all the way in. 3. Place Printable Nail Stickers on multi-purpose tray. Important • Check that there is no dirt on the multi-purpose tray before placing Printable Nail Stickers on it. • To prevent getting dirt or fingerprints on Printable Nail Stickers, hold the stickers by their edges. If the print side gets any dirt or is damaged, it may cause poor print quality.
2. While pressing down lock with Printable Nail Stickers, insert two tabs (D) on top into slits (E) on multi-purpose tray. 4. Place multi-purpose tray on multi-purpose tray guide. 5. Insert multi-purpose tray straight in in horizontal direction until arrow ( purpose tray guide is approximately aligned with arrow ( ) on multi- ) on multi-purpose tray. Important • Do not insert the multi-purpose tray beyond the arrow ( 100 ) on the multi-purpose tray guide.
Note • The multi-purpose tray may be ejected after a certain amount of time passes. In such a case, follow the on-screen instructions to place the multi-purpose tray again.
Removing Printable Nail Stickers 1. Pull out multi-purpose tray. 2. Remove Printable Nail Stickers. While pressing down lock (A), remove two tabs (B) on the top out of slits (C). Important • Do not touch the printing surface when removing Printable Nail Stickers. Note • Allow the printing surface to dry before removing Printable Nail Stickers. If you see printing on the multi-purpose tray or outside the Printable Nail Stickers, wipe them clean after the printing surface has dried. 3.
4. Pull paper output tray (D) towards you until it aligns with operation panel (E). Important • If the paper output tray is being pushed into the printer, the normal printing cannot be executable. Be sure to pull the paper output tray towards you until it aligns with the operation panel. 5. Store multi-purpose tray under cassette.
How to Detach / Attach Multi-purpose Tray Detaching Multi-purpose Tray 1. Take cassette out of printer and remove cassette cover. Be sure to remove any paper. 2. Turn cassette over and remove multi-purpose tray. Slide the multi-purpose tray, take it out of the six tabs (A), and then lift it. Important • Be sure to remove any orange shipping tape on the multi-purpose tray.
Attaching Multi-purpose Tray 1. Take cassette out of printer and remove cassette cover. Be sure to remove any paper. 2. Turn cassette over and attach multi-purpose tray to it. Turn the multi-purpose tray so that its underside faces up, align it with the six tabs (A) in the orientation shown in the figure below, and then slide to attach. Important • Insert the multi-purpose tray, making sure that its holes are aligned with the tabs on the back of the cassette.
Replacing Ink Tanks Replacing Ink Tanks Checking Ink Status on the LCD Ink Tips 106
Replacing Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error. In this state, the printer cannot print. Take appropriate action according to the message. An Error Occurs Note • If print results become faint or white streaks appear despite sufficient ink levels, see Maintenance Procedure. • For precautionary notes on handling ink tanks, see Notes on ink tanks.
Push the tab (A) and lift the ink tank to remove. Important • Do not touch other parts besides the ink tanks. • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. • Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables. Note • Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks. 4.
5. Hold the ink tank with the orange protective cap (E) pointing up while being careful not to block the Y-shape air hole (D). 6. Lift up the tab on the orange protective cap (E) to remove it off GENTLY. Important • Do not push the sides of the ink tank. If you push the sides of the ink tank with the Y-shape air hole (D) blocked, ink may splash. • Do not touch the inside of the orange protective cap (E) or the open ink port (F). The ink may stain your hands if you touch them.
8. Press on the top of the ink tank until the ink tank snaps firmly into place. Important • You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the print head holder. • You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks. 9. Close top cover.
Note • If the error message appears on the LCD after the top cover is closed, take appropriate action. An Error Occurs • When you start printing after replacing the ink tank, the printer starts cleaning the print head automatically. Do not perform any other operations until the printer completes the cleaning of the print head. • If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar symptoms, align the print head. • The printer may make noise during operation.
Checking Ink Status on the LCD You can also check ink status on the LCD. A symbol appears in area A in case of any messages about the remaining ink level. Example: The ink is running low. Prepare a new ink tank. The resulting print quality may not be satisfactory, if printing is continued under this condition. Note • The above screen shows estimated ink levels. • You can also check the ink status on the computer screen.
Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink. For this reason, the number of sheets that can be printed with the first ink tanks is fewer than the succeeding ink tanks.
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 114
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank. Note • Make sure that the orange protective tape does not remain on the ink tank. • Check the ink status.
Step3 Clean the print head. From the printer Cleaning the Print Head From the computer • For Windows: Cleaning the Print Heads • For macOS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply.
Adjusting Print Head Position 117
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the cassette. Loading Paper in the Cassette 3.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern B.
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1. Check that printer is turned on. 2. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 3.
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. 1. Check that printer is turned on. 2. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 3. Use button to select Deep Cleaning and press OK button.
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low. • If ink runs out as the print head alignment sheet is printed, an error message appears on the LCD. An Error Occurs You need to prepare: two sheets of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2.
Performing Maintenance Functions from Your Computer (macOS) Opening Remote UI for Maintenance Cleaning the Print Heads Adjusting Print Head Position Checking Ink Status from Your Computer 123
Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI. The following is the procedure to open a Remote UI. 1. Open System Preferences, and select Printers & Scanners 2. Select your model from the printer list, and click Options & Supplies... 3. Click Show Printer Webpage... in General tab Remote UI starts. Note • The password may have to be entered after Remote UI starts. In such a case, enter the password and click OK.
Cleaning the Print Heads The print head Cleaning function allows you to clear up clogged print head nozzles. Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, even though there is enough ink. Cleaning 1. Select Utilities from Remote UI 2. Click Cleaning Before performing Cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Cleaning.
2. Click Deep cleaning Before performing Deep Cleaning, check the following items: Check whether the printer is on and open the printer's cover. Check the following items for each ink. Then, if necessary, perform Deep cleaning. • Is there ink remaining in the tank? • Did you push in the ink tank completely until you heard a clicking sound? • If the orange tape is there, has it been peeled off completely? Any remaining tape will hinder ink output.
Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print head position improves print results. Auto head alignment 1. Select Utilities from Remote UI 2. Click Auto head alignment A message appears. 3. Load paper in printer In the cassette, load 2 sheets of plain A4-sized or Letter-sized paper. 4. Run head position adjustment Check that the printer power is on, and then click Yes. Head alignment starts.
Checking Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. If you select Printer status from Remote UI, the ink status appears as an illustration. Estimated ink levels You can check the types and levels of ink. When ink levels are running low or an error occurs because there is no ink, a notification icon will appear. Ink number You can look up the correct ink tank for your printer.
Cleaning Cleaning Exterior Surfaces Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 129
Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: three sheets of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Remove any paper from paper source to clean rollers. Note • If a message appears on the screen, check it and then press the OK button. 3.
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper. 1. Make sure that the power is turned on, then remove any paper from the cassette. 2. Prepare paper. 1.
After inserting the cassette into the printer, the paper information registration screen is displayed on the LCD. Select A4 or Letter for Size:. 5. Pull out paper output tray (B) and extend paper output support (C). 3. Press the Setup button, use the button to select Maintenance, and press the OK button. LCD and Operation Panel 4. Use button to select Btm Plate Cleaning and press OK button. The paper cleans the inside of the printer as it feeds through the printer.
Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Before cleaning the printer, turn it off and unplug it.
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 135
Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may result in fire, electric shock or other unexpected accidents. Safety standard marks and declarations are only valid for the supported voltages and frequencies in the applicable countries or regions. Warning • Users with cardiac pacemakers: This product emits a low-level magnetic flux.
• In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice immediately. • Moving the printer • Do not hold the printer by the cassette. Hold the printer by its sides and carry it with both hands. General Notices Choosing a Location Refer to "Specifications" in the Online manual for details on operating environment.
Power Supply • Keep the area around the power outlet clear at all times so you can easily unplug the power cord if necessary. • Never remove the plug by pulling on the cord. General Notices • Do not tilt the printer, stand it on end, or turn it upside down. This may cause ink to leak. • Do not place anything on top of the printer. Be especially careful to avoid metal objects such as paper clips and staples, and containers holding flammable liquids such as alcohol or thinner.
Regulatory Information Users in the U.S.A. FCC Notice (U.S.A. Only) For 120V, 60Hz model Model Number: K10492 (Contains FCC Approved WLAN Module K30365, FCC Approved Bluetooth K30375) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer may interfere with the correct operation of these devices.
WEEE (EU&EEA) Only for European Union and EEA (Norway, Iceland and Liechtenstein) This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
Ce symbole indique que ce produit ne doit pas être jeté avec les ordures ménagères, conformément à la directive DEEE (2012/19/UE) et à la réglementation de votre pays. Ce produit doit être confié au distributeur à chaque fois que vous achetez un produit neuf similaire, ou à un point de collecte mis en place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et Électroniques (DEEE).
peligrosas que normalmente están asociadas con los RAEE. Al mismo tiempo, su cooperación a la hora de desechar correctamente este producto contribuirá a la utilización eficazde los recursos naturales. Para más información sobre cómo puede eliminar el equipo para su reciclado, póngase en contacto con las autoridades locales, con las autoridades encargadas de los desechos, con un sistema de gestión RAEE autorizado o con el servicio de recogida de basuras doméstico.
Apenas para a União Europeia e AEE (Noruega, Islândia e Liechtenstein) Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
Αυτό το σύμβολο υποδηλώνει ότι αυτό το προϊόν δεν πρέπει να απορρίπτεται μαζί με τα οικιακά απορρίμματα, σύμφωνα με την Οδηγία σχετικά με τα Απόβλητα Ηλεκτρικού και Ηλεκτρονικού Εξοπλισμού (ΑΗΗΕ) (2012/19/ΕΕ) και την εθνική σας νομοθεσία. Αυτό το προϊόν πρέπει να παραδίδεται σε καθορισμένο σημείο συλλογής, π.χ. σε μια εξουσιοδοτημένη βάση ανταλλαγής όταν αγοράζετε ένα νέο παρόμοιο προϊόν ή σε μια εξουσιοδοτημένη θέση συλλογής για την ανακύκλωση των αποβλήτων Ηλεκτρικού και Ηλεκτρονικού Εξοπλισμού (ΗΗΕ).
kierrätysjärjestelmän ylläpitäjältä ja jätehuoltoyhtiöltä. Lisätietoja sähkö- ja elektroniikkalaiteromun keräyksestä ja kierrätyksestä on osoitteessa www.canon-europe.com/weee. Endast för Europeiska unionen och EES (Norge, Island och Liechtenstein) Den här symbolen visar att produkten enligt WEEE-direktivet (2012/19/EU) och nationell lagstiftning inte får sorteras och slängas som hushållsavfall. Den här produkten ska lämnas in på en därför avsedd insamlingsplats, t.ex.
Ez a szimbólum azt jelzi, hogy a helyi törvények és a WEEE-irányelv (2012/19/EU) szerint a termék nem kezelhető háztartási hulladékként. A terméket a kijelölt nyilvános gyűjtőpontokon kell leadni, például hasonló cserekészülék vásárlásakor, illetve bármelyik, elektromos és elektronikai berendezésekből származó hulladék (WEEE) átvételére feljogosított gyűjtőponton.
k účinnému využívaniu prírodných zdrojov. Ďalšie informácie o mieste recyklácie opotrebovaných zariadení získate od miestneho úradu, úradu životného prostredia, zo schváleného plánu OEEZ alebo od spoločnosti, ktorá zaisťuje likvidáciu komunálneho odpadu. Viac informácií nájdete aj na webovej stránke: www.canon-europe.com/weee.
elektros ir elektroninės įrangos (EEĮ) atliekų perdirbimo punktą. Netinkamas tokios rūšies atliekų tvarkymas dėl elektros ir elektroninėje įrangoje esančių pavojingų medžiagų gali pakenkti aplinkai ir žmonių sveikatai. Padėdami užtikrinti tinkamą šio gaminio šalinimo tvarką, kartu prisidėsite prie veiksmingo gamtos išteklių naudojimo.
Doar pentru Uniunea Europeană şi EEA (Norvegia, Islanda şi Liechtenstein) Acest simbol indică faptul că acest produs nu trebuie aruncat o dată cu reziduurile menajere, în conformitate cu Directiva DEEE (Directiva privind deşeurile de echipamente electrice şi electronice) (2012/19/UE) şi legile naţionale.
vrstom otpada može da ima moguće negativne posledice po životnu sredinu i ljudsko zdravlje usled potencijalno opasnih materijala koji se uglavnom vezuju za EEE. U isto vreme, vaša saradnja na ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Za više informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću.
Handling Precautions Canceling Print Jobs Legal Restrictions on Printing Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High 152
Legal Restrictions on Printing Printing or modifying printed copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative.
Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • With the print head and ink tank left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.
Important • We recommend to hold and carry out this printer as shown in the figure below. If you hold the cassette, it may fall out of the printer.
When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such information may be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of the printer, please be sure to follow the steps below in order to delete such information and prevent third parties from accessing it.
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paintstick, or bleed if water or sweat comes in contact with the printed area.
Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols 159
Main Components Front View Rear View Inside View Operation Panel 160
Front View A: Paper Support Open to load paper in the rear tray. B: Paper Support Extension Extend to load paper in the rear tray. C: Feed Slot Cover Prevents anything from falling into the feed slot. Open it to slide the paper guides, and close it before printing. D: Rear Tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time.
I: Cassette Load A4, B5, A5, or Letter-sized plain paper into the cassette, and insert it into the printer. Loading Paper in the Cassette J: Paper Output Tray Printed paper is ejected. Pull out it before printing. When using the multi-purpose tray to print, insert the paper output tray all the way in by following the message. K: Paper Output Support Extend to support ejected paper. L: Multi-purpose Tray Guide Place the multi-purpose tray here.
Rear View A: USB Port Plug in the USB cable to connect the printer with a computer. B: Wired LAN Connector Plug in the LAN cable to connect the printer to a LAN. C: Power Cord Connector Plug in the supplied power cord. D: Transport Unit Cover Open when removing jammed paper. E: Rear Cover Detach when removing jammed paper. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable or LAN cable while the printer is printing with the computer. This can cause trouble.
Inside View A: Top Cover Open to replace an ink tank or to remove jammed paper inside the printer. B: Print Head Holder The print head is pre-installed. Note • For details on replacing an ink tank, see Replacing Ink Tanks.
Operation Panel A: Wireless connect button To set wireless router information in the printer directly from a smartphone or other such device (without having to do any procedures at the router), hold down this button. B: LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. C: Setup button Displays the Setup menu screen. With this menu, you can perform printer maintenance and change printer settings. Also used for selecting the input mode.
Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 166
Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The LCD will turn off if the printer is not operated for about 10 minutes. To restore the display, press any button or perform the print operation.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is displayed on the LCD, see An Error Occurs. • You can set the printer to automatically turn on when a print operation is performed from a computer connected by USB cable or via network.
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on by default.
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. • The power plug/power cord is bent. • The power plug/power cord is worn. • The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, unplug the power cord and call for service.
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced. 1. Press the ON button to turn the printer off. 2. Confirm that the ON lamp is off. 3. Unplug the power cord.
LCD and Operation Panel Pressing the Setup button (A) on the operation panel displays the Setup menu screen, which enables you to perform printer settings and maintenance. Selecting a Menu or Setting Item In a menu screen or settings screen, use the the OK button (C) to proceed with the procedure. button (B) to select an item or option, and then press To return to the previous screen, press the Back button (D). Example: Changing the setting for Prevent Abrasion. 1. Press Setup button (A). 2.
If the icon appears on the LCD, it indicates that Wi-Fi is enabled and the printer is connected to the wireless router. Depending on the signal state, the icon will change. Signal strength: 81 % or more You can use the printer over Wi-Fi without any problems. Signal strength: 51 % or more The problem such as the printer cannot print may occur according to the network status. We recommend placing the printer near the wireless router.
Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols when setting up the network or making other settings. Switching the Input Mode The current input mode appears at the upper right corner of the LCD. Pressing the Setup button on the operation panel toggles through the input modes in the order lowercase > uppercase > numeric > symbols, showing the first available character.
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel 175
Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode 176
Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or the printer remains inactive for a certain period. The Auto power on function automatically turns on the printer when data is received. 1. Selecting Device settings from Remote UI 2. Click Energy saving settings 3.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Device settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the gap between the print head and the paper during high-density printing to prevent paper abrasion. Check this check box to prevent paper abrasion.
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings Bluetooth settings PictBridge settings Other dev.
Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent abrasion as an example. Note • The (asterisk) on the LCD indicates the current setting. 1. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Device settings and then press the OK button. The Device settings screen is displayed. 4.
Setting Items on Operation Panel Items for Printer Other device settings Language selection Web service setup ECO settings Quiet setting Items for Paper/Printing Print settings Bluetooth settings PictBridge settings Feed settings Items for Maintenance/Management LAN settings Firmware update Reset setting System information 181
Print settings Select this menu from Device settings in Setup menu. • Prevent abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality. • Amount of extension Select the amount of image that extends off the paper when performing Borderless Printing.
LAN settings Select this menu from Device settings in Setup menu. Wi-Fi Wireless Direct Wired LAN Print LAN details Wi-Fi • Wi-Fi enab./disable Enables or disables Wi-Fi. • Wi-Fi setup Selects the setup method for Wi-Fi connection. Note • You can also enter this setting menu by selecting Wi-Fi setup from the Setup menu screen.
Wireless Direct • Switch WL Direct Enables/disables Wireless Direct. • Change name (SSID) Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) for Wireless Direct. • Change password Changes the password for Wireless Direct. • Confirm request Set whether the printer displays the confirmation screen when a Wi-Fi Direct compatible device is connecting the printer. • Manual setup For details on each setting item: Manual setup Wired LAN • Enab./dis.
Note • You cannot use the same printer name as that already used for other LAN connected devices. • You cannot use a hyphen for the initial or last character of the printer name. • TCP/IP settings Performs IPv4 or IPv6 setting. • WSD setting Setting items when you use WSD (one of the network protocols supported in Windows). ◦ Enable/disable WSD Selects whether WSD is enabled or disabled. Note • When this setting is enabled, the printer icon is displayed on the Network Explorer in Windows.
Setting items for printing from a PictBridge (Wi-Fi) compliant device. ◦ Enable/disable Selecting Enable allows you to print from a PictBridge (Wi-Fi) compliant device. ◦ Timeout setting Specifies the timeout length. • DRX setting Selecting Enable allows you to activate discontinuous reception when the printer is connected to a device compatible with wired LAN. • IPsec settings Selecting Enable allows you to specify the IPsec settings.
Other dev. settings Select this menu from Device settings in Setup menu. • Key repeat Selecting ON lets you quickly display candidate numbers or characters by holding down the during character entry.
Language selection Changes the language for LCD messages and menus.
Firmware update Select this menu from Device settings in Setup menu. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen. Important • When you use this function, make sure the printer is connected to the internet. Note • Only Current version is available when Disable is selected for Wi-Fi enab./disable of Wi-Fi and also for Enab./dis. wired LAN of Wired LAN in LAN settings. • Install update Performs the firmware update of the printer.
Reset setting Select this menu from Device settings in Setup menu. Returns all settings you made to the printer back to the default. However, some data may not be changed, depending on the current usage state of your printer. Important • Depending on the setting item, it is necessary to perform connection or setup again after you have returned the setting back to the default. • Web service setup Returns the Web service settings back to the default.
Feed settings Select this menu from Setup menu. By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. For details: Paper Settings • Save paper info Registers the paper size and the media type you load on the rear tray and in the cassette.
Web service setup Select this menu from Setup menu. • Connection setup The following setting items are available. ◦ GoogleCloudPrint Registers/Deletes the printer to/from Google Cloud Print. • DNS server setup Performs settings for a DNS server. Select Auto setup or Manual setup. If you select Manual setup, follow the display on the LCD to perform settings. • Proxy server setup Performs settings for a proxy server. Select Use or Do not use.
ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning off Printer Automatically Turning on Printer Automatically Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is sent to the printer for a specified period of time. 1. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select ECO settings and then press the OK button. 4.
Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. 1. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Quiet mode and then press the OK button. 4. Select ON or OFF and press OK button. When ON is selected, you can reduce the operating noise while printing is in progress.
System information Select this menu from Setup menu. • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number.
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB * Network Port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
◦ Other sizes: 0.14 in. (3.4 mm) * For printable area of envelope, see below. Envelopes Auto duplex printing: • Top margin: 0.20 in. (5.0 mm) • Bottom margin: 0.20 in. (5.0 mm) • Left margin: ◦ Letter: 0.26 in. (6.4 mm) ◦ Other sizes: 0.14 in. (3.4 mm) • Right margin: ◦ Letter: 0.25 in. (6.3 mm) ◦ Other sizes: 0.14 in. (3.
Network Specifications Communication protocol TCP/IP Wired LAN Supported Standards: IEEE802.3u (100BASE-TX) / IEEE802.3 (10BASE-T) Transfer speed: 10 M/100 Mbps (auto switching) Wi-Fi Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b Frequency bandwidth: 2.4 GHz Channel: 1-11 or 1-13 * Frequency bandwidth and available channels differ depending on country or region. Communication distance: Indoors 164 feet/50 m * Effective range varies depending on the installation environment and location.
macOS Operating System OS X 10.10.5 - OS X 10.11, macOS 10.12 - macOS 10.13 Hard Disk Space 1.0 GB or more Note: For bundled software installation. The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Other Supported OS iOS, Android, Windows 10 Mobile Some functions may not be available with the supported OS. Refer to the Canon web site for details.
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 200
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Genuine Canon paper Note • For warnings on use of the non-printable side, see each product's usage information. • Page sizes and media types differ depending on the country or region where the paper is sold.
Paper other than genuine Canon paper • Plain Paper (including recycled paper) • Envelopes*1 • T-Shirt Transfers*1 • Greeting Card*1 • Card Stock*1 *1 Printing to this paper from a PictBridge (Wi-Fi) compliant device is not supported. *2 When printing, mount a special adapter on the supplied multi-purpose tray.
• Hagaki 2 • Envelope Com 10 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Card 2.17"x3.58" Special sizes Special page sizes must be within the following limits: • rear tray ◦ Minimum size: 2.17 x 3.51 in. (55.0 x 89.0 mm) Maximum size: 8.50 x 26.61 in. (215.9 x 676.0 mm) • cassette ◦ Minimum size: 5.83 x 8.27 in. (148.0 x 210.0 mm) Maximum size: 8.50 x 11.69 in. (215.9 x 297.0 mm) Paper Weight You can use paper in the following weight range.
Paper Load Limit This section shows the paper load limits of the rear tray, the cassette, and the paper output tray. Paper Load Limits of Rear Tray and Cassette Paper Load Limit of Paper Output Tray Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and media types, access the Canon website. Paper Load Limits of Rear Tray and Cassette Genuine Canon Paper Paper for printing documents: Media Name
Paper other than Genuine Canon Paper Common Name Rear Tray Cassette Plain Paper (including recycled paper)*1 Approx. 100 sheets (Legal: 10 sheets) Approx. 250 sheets Envelopes 10 envelopes N/A T-Shirt Transfers A4: 1 sheet N/A Greeting Card Letter, 7"x10"(18x25cm): 1 sheet N/A Card Stock A4, Letter: 1 sheet N/A *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very high or low temperature or humidity.
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Printing Printing from Computer Printing from Smartphone/Tablet Printing from Digital Camera Paper Settings 208
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing Using a Web Service 209
Printing from Application Software (macOS AirPrint) Printing Basic Execute Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 210
Printing This printer is compatible with the macOS standard printing system (AirPrint). You can start printing right away after connecting this printer to your Mac without installing any special software. Checking Your Environment First, check your environment.
Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Feed From and Media Type from Media & Quality of the pop-up menu. Select Auto Select for Media Type. Remove the Two-Sided check mark if you are not printing on both sides of the paper. Important • An error may occur if the paper size set in the print dialog is different from the paper size set on the printer.
• If printing in A4, A5, JIS B5, or US Letter, set the desired feed position (Main Tray or Rear Tray) from Feed From of the print dialog. If Auto Select is selected in Feed From, the feed position differs depending on Media Type. If Media Type is set to plain paper, it is fed from the cassette (main tray). If set to other types of paper, it is fed from the rear tray. • If printing paper such as photo paper and postcards that cannot be printed on both sides, uncheck the Two-Sided checkbox.
Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "Borderless" from the Paper Size. • Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used. • When the ratio of the height to the width differs from the image data, a portion of the image may not be printed depending on the size of the media used.
Printing on Postcards This section describes the procedure for printing on postcards. 1. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register Hagaki, IJ Hagaki, or Hagaki K for paper type, according to your purpose. When you print on the address side, register Hagaki. 3. Select Paper Size and Media Type from the print dialog Select Postcard or Postcard Borderless for Paper Size from the print dialog.
Important • Two-sided printing is not possible for postcards, so remove the Two-Sided check mark. If you print with the Two-Sided check mark on, the printing result may not be as you intended. • You will get cleaner printing if you print the message side first and then print the address side. 5. Click Print The printer prints according to the specified settings.
Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners, click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect the USB cable to a Mac, the printer is automatically added. The below procedure is not necessary in this case. 1.
How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print... from the File menu of the application software The Print dialog opens.
Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Printers & Scanners.
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners 2. Select your model, and then click Open Print Queue... The print status check screen appears. 3. Select the unnecessary print job and click (Delete) The selected print jobs will be deleted.
Removing Printer That Is No Longer Required from List of Printers The printer that is no longer in use can be removed from the list of printers. Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For information about an administrative user, see Users & Groups from System Preferences. 1. Open System Preferences, and select Printers & Scanners 2.
Printing Using Canon Application Software Easy-PhotoPrint Editor Guide 223
Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) Printing from Windows 10 Mobile Device Printing with Wireless Direct 224
Printing with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using Wireless Direct) This section describes Wireless Direct, which allows you to print by connecting the devices to the printer directly. Follow the procedure below to use Wireless Direct. 1. Preparing the printer. Changing Printer Setting to Use Wireless Direct 2.
The Wireless Direct is enabled and a device can be connected to the printer wirelessly. Note • You can check the following on the Wireless router info screen. Use the an item you want to check and then press the OK button. button to select • Network name(SSID): Identifier • Security protocol: Security setting and password • WL Direct dev. name: Printer name displayed on a Wi-Fi Direct compatible device The password is required when connecting a device to the printer.
Printing with Wireless Direct After connecting a device and the printer, start printing from the application of your device. Note • For more on printing from a device via Wi-Fi, refer to the device's or application's instruction manual. • You can print from your smartphone or tablet by installing Canon PRINT Inkjet/SELPHY. Download it from App Store and Google Play. For iOS For Android Changing Wireless Direct Setting Change the settings for the Wireless Direct following the procedure below. 1.
Change password • Manual setup 1. Select Manual setup and then press the OK button. 2. Press OK button and enter new password. 3. Select Yes and press OK button. • Auto update 1. Select Auto update and then press the OK button. 2. Select Yes and then press the OK button. 3. Select Done and then press the OK button. If you select Security protocol instead of Done, you can check the updated password.
Paper Settings By registering the paper size and the media type loaded on the rear tray or in the cassette, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • The default setting is different between when you print from Smartphone/tablet, when you print from Windows, and when you print from macOS.
• When you insert the cassette: The screen to register the cassette paper information is displayed. Register the page size according to the paper loaded in the cassette. * You can load only plain paper in the cassette.
When you start printing, Size or type of loaded paper is different from the settings appears on the LCD. When you press the OK button, the screen for selecting the processing method is displayed. Please choose one of the following. Note • Depending on the setting, the choices below may not be displayed. Print on set paper Select if you want to print on the paper loaded without changing the paper settings.
To change the setting: Feed settings • When you print from Windows: The message which prevents misprinting is disabled by default. To change the setting: Changing the Printer Operation Mode • When you print from macOS: The message which prevents misprinting is enabled by default.
Frequently Asked Questions Network Cannot Find Printer on Network Cannot Find Printer while Using Wi-Fi Network Key (Password) Unknown Cannot Print or Connect For other questions about network, click here.
Cannot Print from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Find Printer while Using Wi-Fi Cannot Find Printer while Using Wired LAN Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Forgot Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Fac
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use.
Printing from Smartphone/Tablet Connecting Printer and Wireless Router Using Easy wireless connect Cannot Connect Smartphone/Tablet to Wireless Router Checking Wireless Router Network Name (SSID) for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print from Smartphone/Tablet Cannot Find Printer from Smartphone/Tablet while Using Bluetooth Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printer Prints Slowly No Ink Level Appears in Prin
Detect Same Printer Name Cannot Print or Connect Printer Suddenly Stopped Working for Some Reason Cannot Print or Connect LAN Setting Tips/Changing LAN Settings Forgot Administrator Password of Printer Checking Network Information Restoring to Factory Defaults Default Network Settings Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of LAN Connection/Reconfiguration Method of Wi-Fi Connection Checking Status Code Problems while Using Pr
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 238
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen While using printer: Cannot Find Printer while Using Wi-Fi Note • You cannot use the wireless LAN and the wired LAN at the same time.
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen during driver setup, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)Checking Security Software Settings Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)Checking Router Settings 241
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Checking that Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's Wi-Fi Settings Is printer set to allow wireless communication? Make sure the or icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Turn on wireless communication on the printer.
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wi-Fi Environment Is the printer connected to the wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. If is displayed: • Check wireless router configuration. After checking the wireless router setting, make sure the printer is not placed far away from the wireless router. The printer can be up to 50 m (164 ft) from the wireless router indoors.
For details, see the instruction manual supplied with the wireless router or contact the manufacturer. After taking measures above, click Redetect on the Check Printer Settings screen to redetect the printer. If the printer is found, follow the instructions on the screen to continue to set up network communication. If the printer cannot be detected, the printer is not connected to the wireless router. Connect the printer to the wireless router.
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Security Software Settings Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Cannot Find Printer on Check Printer Settings Screen During Wi-Fi Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the printer and the wireless router. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking LAN Cable and Router Is LAN cable connected, and are printer and router on? Make sure the LAN cable is connected. Make sure the printer is turned on. Checking that Power Is On Make sure the router is turned on. If LAN cable is connected and printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's Wired LAN Settings Is printer set to allow wired communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wired communication. Turn on wired communication on the printer. Once you have turned on wired communication, redo the network communication setup from the beginning.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Printer's IP Address Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Security Software Settings Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows)-Checking Router Settings Check router settings. Check router network connection settings such as IP address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer. After checking the router settings, click Redetect on the Check Printer Settings screen to redetect the printer.
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable.
3. Click Exit on Start Setup screen and finish setup. 4. Turn off printer. 5. Restart computer. 6. Make sure you have no application software running. 7. Perform setup on top page of Online Manual. Note • You can use the Setup CD-ROM to redo setup. • For macOS: 1. Click Next. The screen telling you that installation has not been completed appears. 2. Click No. The screen to select application software to install appears. 3. Click Back to Top. 4. Click Exit on Start Setup screen. 5. Turn off printer. 6.
Cannot Find Printer while Using Wi-Fi Make sure printer is turned on. Check1 If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Check the Check2 The icon on LCD. icon appears by pressing the Setup button. If the icon is not displayed, select Enable for Wi-Fi enab./disable in Wi-Fi under LAN settings under Device settings from the setup menu.
Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router. To check the network name (SSID) set for the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
• For Windows: Starting Up IJ Network Device Setup Utility • For macOS: Starting Up IJ Network Device Setup Utility Check7 Make sure the computer is connected to the wireless router. For more on how to check the computer settings or connection status, see your computer instruction manual or contact its manufacturer. Note • If you use a smartphone or tablet, make sure the Wi-Fi is enabled on the device.
Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 261
Printer Suddenly Stopped Working for Some Reason Cannot Connect to a Printer after Network Configuration Changes Cannot Connect to a Printer via Wireless LAN (Wi-Fi) Cannot Connect to a Printer through Wireless Direct Cannot Connect to a Printer via Wired LAN Cannot Print through Network Cannot Connect to a Printer after Network Configuration Changes It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Note • Use 2.4 GHz frequency band to connect to a wireless router. Match the network name (SSID) set for the printer with that for 2.4 GHz frequency band of the wireless router. To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
• For Windows: Starting Up IJ Network Device Setup Utility • For macOS: Starting Up IJ Network Device Setup Utility Check7 Make sure of the Wi-Fi channel numbers used for your computer. You need to have the same Wi-Fi channel number that you are using for the wireless router as your computer. It is normally set in the way that you can use all the Wi-Fi channels. However, when the channels that you are using are restricted, the Wi-Fi channels do not match.
Select Device settings > LAN settings > Wireless Direct > Switch WL Direct in this order and select Yes. Check3 Check the settings of your device (smartphone/tablet). Make sure Wi-Fi is enabled on your device. For details, refer to your device's instruction manual. Check4 Make sure printer is selected as connection for device (e.g. smartphone or tablet). Select the network name (SSID) for Wireless Direct specified for the printer as the connection destination for devices.
Check2 Make sure the LAN cable is connected properly. Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. If the problem is not resolved, redo setup from the web page. For Windows, you can redo setup using the Setup CD-ROM. Cannot Print through Network Check1 Make sure the computer is connected to the wireless router.
Network Key (Password) Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status.
• For macOS: Starting Up IJ Network Device Setup Utility Selecting WPA, WPA2, or WPA/WPA2 is recommended for security reason. If your wireless router is compatible with WPA/WPA2, you can also use WPA2 or WPA. • Using WPA/WPA2 (Windows) The authentication method, Wi-Fi password, and dynamic encryption type must be identical among the wireless router, the printer, and your computer. Enter the Wi-Fi password configured on the wireless router.
Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Perform setup from the web page. For Windows, you can perform setup using the Setup CD-ROM. Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it.
If using WPA/WPA2 key or a password, make sure encryption key for computer, network device, and printer matches key set for wireless router. Check3 The length or format of the Wi-Fi password and authentication method must be identical among the wireless router, the printer, and your computer. For details, see Setting an Encryption Key.
Other Network Problems Checking Network Information Restoring to Factory Defaults 271
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information. Printing Network Settings For Windows, you can check the network setting information on the computer screen.
3. Click TCP/IP to check the IP address, or click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start and select Command Prompt. In Windows 8.1, select Command Prompt from the Start screen.
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms 64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms --- XXX.XXX.XXX.XXX ping statistics --3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device.
Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, redo setup from the web page. For Windows, you can perform setup using the Setup CD-ROM. Initialize the network setting using the printer's operation panel.
Problems while Printing from Smartphone/Tablet Cannot Print from Smartphone/Tablet 276
Cannot Print from Smartphone/Tablet If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method.
To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility.
Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility. • For Windows: Starting Up IJ Network Device Setup Utility • For macOS: Starting Up IJ Network Device Setup Utility Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following.
Check5 Have you entered the proper password specified for the Wireless Direct? To check the password specified for the printer, display it using the operation panel of the printer or print out the network setting information of the printer. • Display on the LCD. LAN settings • Print the network settings. Printing Network Settings Check6 Make sure the printer is not placed too far away from the device. If the distance between the printer and device is too far, wireless communication becomes poor.
Printing Problems Printer Does Not Print Ink Does Not Come Out Paper Does Not Feed Properly/"No Paper" Error Cannot Print on the Disc Label Printout Results Are Unsatisfactory 281
Printer Does Not Print Check1 Make sure printer is turned on. If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.
Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Network Device Setup Utility. • For Windows: Starting Up IJ Network Device Setup Utility • For macOS: Starting Up IJ Network Device Setup Utility Make sure paper settings match information set for rear tray or cassette.
Note • If multiple printers are registered to your computer, select Set as Default Printer from System Preferences > Printers & Scanners for a printer to make the one selected by default. Check7 Are you trying to print a large data file? (Windows) If you are trying to print a large file, it takes a long time to start printing. If the printer does not start printing after a certain period of time, select On for Prevention of Print Data Loss on the Print Options dialog box.
Ink Does Not Come Out Check1 Make sure of the estimated ink levels in the ink tanks. Check the ink status on the LCD. Checking Ink Status on the LCD Check2 Are the orange tape and plastic wrap still on the ink tank? Make sure all the protective plastic wrap is peeled off to expose the Y-vent area, as shown below (A). If the orange tape remains on the ink tank (B), peel it off.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
If the paper tears in the rear tray, see List of Support Code for Error (Paper Jams) to remove it. If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Note • If the feed slot cover is opened, close it slowly. Check7 Clean paper feed roller.
Note • Cleaning the paper feed roller abrades it, so do this only when necessary. Check8 If two or more sheets of paper feed from cassette at once, clean inside of cassette. Cleaning Cassette Pads Check9 Are transport unit cover and rear cover attached properly? See Rear View for the positions of the transport unit cover and the rear cover. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Cannot Print on the Disc Label Disc Label Printing Does Not Start Multi-Purpose Tray Does Not Feed Properly Multi-Purpose Tray Jammed Disc Label Printing Does Not Start Check1 Is multi-purpose tray placed properly? Place the multi-purpose tray properly again and press the printer's OK button. Use the multi-purpose tray supplied with this printer. For more on placing the multi-purpose tray, see Placing a Printable Disc.
Multi-Purpose Tray Jammed Pull out the multi-purpose tray gently. If the multi-purpose tray cannot be pulled out, cycle the power switch. The multi-purpose tray will automatically be ejected. When the multi-purpose tray is pulled out, place the multi-purpose tray again and retry printing. For more on placing the multi-purpose tray, see Placing a Printable Disc. If the multi-purpose tray is still jammed, check if there is a problem with the printable disc.
Printout Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, check the paper and print quality settings first. Do page size and media type settings match size and type of loaded paper? Check1 If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
See also the sections below: Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or Lines Lines Are Misaligned/Distorted Paper Is Smudged / Printed Surface Is Scratched Vertical Line Next to Image Cannot Complete Printing Part of Page Is Not Printed (Windows) Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Back of Paper Is Smudged Uneven or Streaked Colors 292
Printouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/ Streaks or Lines Printing Is Blurry Colors Are Wrong 293
White Streaks Appear Check1 Check paper and print quality settings. Printout Results Are Unsatisfactory Check2 Check status of ink tanks. Replace ink tank if ink has run out. Replacing Ink Tanks Check3 Are the orange tape and plastic wrap still on the ink tank? Make sure all the protective plastic wrap is peeled off to expose the Y-vent area, as shown below (A). If the orange tape remains on the ink tank (B), peel it off.
• If problem is not resolved after performing print head cleaning twice: Perform print head deep cleaning. If the problem is not resolved after performing print head deep cleaning, turn off the printer and perform print head deep cleaning again 24 hours later. • If problem is not resolved after performing print head deep cleaning twice: If print head deep cleaning does not resolve the problem, the print head may be damaged. Contact your nearest Canon service center to request a repair.
Lines Are Misaligned/Distorted Check1 Check paper and print quality settings. Printout Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Printout Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. Supported Media Types Check3 Correct curl before loading paper. When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is.
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 in. / 3 mm (C) in height before printing. This may improve the print result.
2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings. 4. Select Prevents paper abrasion check box and select OK. 5. Check message and select OK. • From computer (macOS): Adjust the setting to prevent paper abrasion from Remote UI. Opening Remote UI for Maintenance Check5 If brightness is set low, increase brightness setting and try printing again.
3. Select Custom Settings. 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK. 5. Check message and select OK. • For macOS: Set the waiting time using Remote UI.
Vertical Line Next to Image Check Is loaded paper size correct? If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note • The direction of the vertical line pattern may vary depending on the image data or the print setting. • This printer performs automatic cleaning when necessary to keep printouts clean. A small amount of ink is ejected for cleaning.
Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 302
Printer Does Not Turn On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn on again. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Printer Turns Off Unexpectedly or Repeatedly Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • To disable the setting from the operation panel: 1. Check that printer is turned on. 2. Press the Setup button, use the button to select ECO settings, and press the OK button. LCD and Operation Panel 3.
USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing is slow. • Hi-Speed USB connection does not work. • A message such as "This device can perform faster" appears. (Windows) Note • If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing speed may slow down due to the communication speed.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Important • Connect the "Type-B" terminal to the printer with the notched side facing UP. For details, refer to the instruction manual supplied with the USB cable. Make sure Enable bidirectional support is selected in the Ports sheet of the Printer properties dialog box.
Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Setup button and wait a little. 2. Press button once and press OK button. 3. Press button 5 times and press OK button. 4. Use button to select language for LCD and press OK button. The desired language appears on the LCD. 5. Press Stop button.
Installation and Download Problems Failed to Printer Driver Installation (Windows) Updating Printer Driver in Network Environment (Windows) 308
Failed to Printer Driver Installation (Windows) If installation does not start when you insert Setup CD-ROM: If you cannot get past the Printer Connection screen: Other cases: If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. • In Windows 10, click Start > File Explorer, and then click This PC from list on left. • In Windows 8.
If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen Other cases: If the printer driver was not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the printer driver. Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD-ROM or install it from the Canon website.
Updating Printer Driver in Network Environment (Windows) Download the latest printer driver. Download the latest printer driver for your model on the download page of the Canon website. Uninstall the existing printer driver and follow the installation instructions to install the latest printer driver that you downloaded. In the connection method selection screen, select Use the printer with Wi-Fi connection or Use the printer with wired LAN connection according to the connection method you use.
Errors and Messages Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears 312
Four-Digit Alphanumeric Characters Appear on LCD A message appears on the LCD or your computer screen. Depending on an error or message, four-digit alphanumeric characters appear. The characters represent a "support code" (error number). For details on each support code, see List of Support Code for Error.
When Error Occurred If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, a message appears on the computer, or an error code appears on the printer. For some errors, a support code (error number) appears on the computer screen.
Message (Support Code) Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error. If a message appears on the LCD, see below. Message Appears on LCD If a message appears on the computer, see below.
Error Regarding Power Cord Being Unplugged Is Displayed (Windows) The printer may have been unplugged while it was on. Check the error message that appears on the computer and click OK. The printer starts printing. See Unplugging the Printer for unplugging the power cord. Writing Error/Output Error/Communication Error (Windows) Check1 If the ON lamp is off, make sure printer is plugged in and turn on. The ON lamp flashes while the printer is initializing.
If USB Printing Support Properties screen does not appear, make sure the printer is correctly connected to the computer. Check2 Make sure printer is properly connected to computer. 3. Click General tab and check for a device problem. If a device error is shown, see Windows Help to resolve it.
List of Support Code for Error Support code appears on the LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and computer screen and take the appropriate action in response.
6801 6830 6831 6832 6833 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6951 6A80 6A81 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 • 8000 to 8ZZZ 8300 • A000 to ZZZZ C000 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed when feeding paper from rear tray. What to Do If the paper fed from the rear tray is jammed, remove the jammed paper from the paper output slot or from the rear tray following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it. Note • If you cannot pull out the paper, turn the printer back on without pulling forcibly.
If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
1303 Cause Paper is jammed when feeding paper from cassette. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feeder of the cassette: Pull out the cassette, and then remove the paper slowly with both hands. • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper. 2.
1304 Cause Paper is jammed when performing automatic duplex printing. What to Do 1. Remove jammed paper. • If the paper is jammed at the paper output slot: 1300 • If the paper is jammed inside the printer: Paper Is Jammed inside Printer • If the paper is jammed at the feeder of the cassette: Pull out the cassette, and then remove the paper slowly with both hands. • If none of the above is applied, see Removing Jammed Paper from Rear Side to open the rear cover and to remove the paper. 2.
1313 Cause Paper is jammed as printer pulled in printed paper. What to Do If the paper is jammed as the printer pulled in the printed paper, try to remove the paper from the following locations.
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper from the paper output slot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Turn off printer and unplug it. 2. Open top cover. Important • Do not touch white belt (A).
4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees.
6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the print head holder? • Any small bits of paper left in the printer? • Any paper left in the left and right empty spaces (B) in the printer? 7. Close top cover. All jobs in the print queue are canceled. Redo the printing.
Removing Jammed Paper from Rear Side Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Make sure you have unplugged the power cord. 2. Rotate printer so that rear side of printer faces toward you. 3. Detach rear cover. Pull out the rear cover.
4. Slowly pull out paper. Note • Do not touch the inner parts of the printer. If you were not able to remove the paper in this step, detach the transport unit cover and remove the paper by following these steps. 1. Detach transport unit cover. Lift up the transport unit cover and pull out it. 2. Slowly pull out paper. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed.
4. Attach transport unit cover. Insert the transport unit cover slowly all the way into printer and take down the transport unit cover. 5. Attach rear cover. Insert the projections of the right side of the rear cover into the printer, and then push the left side of the rear cover until it is closed completely. The print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly.
1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded in the rear tray properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. Loading Paper in the Rear Tray • Align the paper guides with the both edges of the paper when you load paper in the rear tray. • Set paper information for the paper in the rear tray. After carrying out the above measures, press the printer's OK button.
1003 Cause Possible causes include the following. • There is no paper in the cassette. • Paper is not loaded in the cassette properly. What to Do Take the corresponding actions below. • Load paper in the cassette. Loading Paper in the Cassette • Align the paper guides with the both edges of the paper when you load paper in the cassette. • Set paper information for the paper in the cassette. After carrying out the above measures, press the printer's OK button.
1013 Cause Multi-purpose tray compatible media is not set on multi-purpose tray, or the media position is misaligned. What to Do Set the multi-purpose tray compatible media properly by following these steps. 1. Remove multi-purpose tray. 2. Place multi-purpose tray compatible media on multi-purpose tray properly. Placing Multi-purpose Tray 2. Place multi-purpose tray on multi-purpose tray guide. 3. Press the printer's OK button. The printer starts printing.
1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. Do not close it while you are replacing an ink tank.
1401 Cause Print head may be damaged. What to Do Turn off the printer and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
1600 Cause Ink may have run out. What to Do Replacing the ink tank is recommended. If printing is in progress and you want to continue printing, press the printer's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.
1660 Cause The ink tank cannot be recognized. What to Do Printing cannot be performed because the ink tank is not installed or is not compatible with this printer. Check the ink tank. If you want to cancel printing, press the printer's Stop button.
1688 Cause The ink has run out. What to Do Replace the ink tank and close the top cover. Printing under the current condition may damage the printer. If you want to continue printing in this condition, you need to disable the function for detecting the remaining ink level. Press and hold the printer's Stop button for at least 5 seconds, and then release it. With this operation, disabling the function for detecting the remaining ink level is memorized.
1689 Cause Printer detected ink out condition. What to Do Replace the ink tank and close the top cover. An ink tank that was once empty is installed. Printing under the ink out condition may damage the printer. If you want to continue printing, you need to disable the function for detecting the remaining ink level. To disable this function, press and hold the printer's Stop button for at least 5 seconds, and then release it.
1700 Cause Ink absorber is almost full. What to Do Press the printer's OK button to continue printing. Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
1890 Cause Tape for securing print head holder during transportation may still be attached. What to Do Open the top cover and make sure the tape for securing the print head holder during transportation has been removed. If the tape is still there, remove it and close the top cover. If this does not solve the problem, contact your nearest Canon service center to request a repair.
2110 Cause Paper settings for printing do not match cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) • See below for details on cassette paper information set on the printer.
For example, if the print paper setting is A5, and cassette paper information is set to A4, change the paper in the cassette to A5 paper and proceed with printing. Once you have inserted the cassette after changing the paper, the screen for setting cassette paper information appears. Set paper information for the paper in the cassette. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD.
2113 Cause Paper settings for printing do not match either rear tray or cassette paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) • See below for details on rear tray or cassette paper information set on the printer.
For example, if the print paper setting is A5, and rear tray and cassette paper information are set to A4, change the paper in the rear tray or the cassette to A5 paper and proceed with printing. Once you have changed the paper, the screen for setting rear tray or cassette paper information appears. Set paper information for the paper. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD.
2114 Cause Paper settings for printing do not match rear tray paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD. Paper Settings on the Printer Driver and the Printer (Media Type) (Windows) Paper Settings on the Printer Driver and the Printer (Paper Size) (Windows) • See below for details on rear tray paper information set on the printer.
For example, if the print paper setting is A5, and rear tray paper information is set to A4, change the paper in the rear tray to A5 paper and proceed with printing. Once you have changed the paper, the screen for setting rear tray paper information appears. Set paper information for the paper in the rear tray. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD.
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
5100 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by tapes for securing the print head holder during transportation, jammed paper, etc. Remove any impediment. • Make sure the ink tanks are properly installed. Press ink tanks until they click into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5200 Cause Printer error has occurred. What to Do Turn off printer and unplug it. After a while, plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Note • In the case of warnings or errors caused by remaining ink levels, the printer cannot print.
6000 Cause Printer error has occurred. What to Do If the paper is jammed, remove it depending on the jammed location and cause. List of Support Code for Error (Paper Jams) Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
C000 Cause Printer error has occurred. What to Do Turn off printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
