Warranty

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25 YEAR LIMITED RESIDENTIAL WARRANTY
Who Is Covered?
All warranties in this Limited Warranty Guide are given only to the
original retail purchaser of our product. Our warranties are not
transferable.
What Is Covered And For How Long?
All warranties run from the date of retail purchase for the applicable
period described in this guide.
What Are You Responsible For Under Our Warranties?
To be covered under our limited warranties (except under the Pre-
installation Defects Warranty) you need to retain your sales slip and
make sure that the flooring is properly installed in accordance with our
installation instructions provided with the flooring. To be covered
under our Subfloor Moisture Protection Warranty, keep your proof of
pre-installation moisture test results and sales slip confirming use of
our recommended adhesives and moisture barrier. To be covered
under our limited warranties when installing over a radiant-heated
subfloor, keep the flooring surface at or below 85˚ F (29˚ C) and the
relative humidity between 35% and 55%. You must also properly care
for your new floor using our easy-to-follow maintenance instructions
within this brochure. We recommend that you use only our specially
formulated floor care products to preserve your flooring. We
recommend using Libman Hardwood Floor Cleaner (SKU: 6474106) to
clean and maintain your floor.
What Will We Do If Any Of The Covered Events Occur?
If any of the covered events listed in this guide occurs within the
warranty periods specified for the respective flooring product, we will
recoat, refinish, fill or furnish comparable flooring (of our manufacture
and of similar color, pattern, and quality), for either the repair of the
defective area or the replacement of the floor, at our option. In the
unlikely event that we are unable to correct the problem after a
reasonable number of attempts, we will refund the portion of the
purchase price for the section of failed flooring. If your floor was
professionally installed, we will also pay reasonable labor costs for the
direct repairs or replacement within the first five years of the warranty
period, or the length of the warranty period, whichever is less based on
the following schedule.
First two years of warranty period: labor reimbursed at 100% of
reasonable and customary charges. Three to five years of warranty
period: labor reimbursed at 50% of reasonable and customary charges.
These limited warranties do not include the removal or replacement of
cabinets, fixtures, retail markups, installation or labor provided by
others or supplemental costs, including but not limited to, relocation
during the repair process such as hotel, meals, or moving and storage
of furniture.
For our products with the Subfloor Moisture Protection Warranty, we
will replace or repair (as specified above) such flooring no more than
once, which is your exclusive remedy under this limited warranty. If the
replacement or repair fails in the same manner a second time, the site
conditions will be deemed unacceptable for the installation of our
hardwood floors.
These are the exclusive remedies under this limited warranty if a defect
or other warranted condition occurs. We reserve the right to verify any
claims or defect by inspection and have samples removed for technical
analysis.
What Is Excluded From These Limited Warranties?
None of our installers, retailers, distributors or employees has the
authority to alter the obligations, limitations, disclaimers or exclusions
under any of our warranties. WE EXCLUDE AND WILL NOT BE LIABLE
FOR OR PAY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES
UNDER OUR LIMITED WARRANTIES.
By this we mean any loss, expense, or damage other than to the
flooring itself that may result from a defect in the flooring. Our limited
warranties constitute the only express warranties for the product
purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-CONSUMER
PRODUCT, ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE
DISCLAIMED. IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW,
ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE
LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN
WARRANTY, TO THE EXTENT ALLOWED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THESE WARRANTIES GIVE YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS
WHICH VARY FROM JURISDICTION TO JURISDICTION.
What Is Not Covered By These Limited Warranties?
• The Limited Warranties do not cover conditions caused by improper
use or maintenance, such as: (see Care and Maintenance Guidelines)
1. Reduction in gloss, marks, scuffs, scratches, gouges, dents or cuts,
including, without limitation, those caused by pets.
2. Damage caused by negligence, accidents, misuse, or abuse (i.e.,
dragging object across the floor without proper protection).
3. Wear caused by pebbles, sand or other abrasives, construction traffic,
or failure to maintain the floor as required (see Care and Maintenance
Guidelines).
4. Damage caused by caster wheels or vacuum cleaner beater bars.
5. Failure to support furniture with floor protectors that at least one
inch in diameter, made of non-staining felt or non-pigmented hard
plastic, rest flat on the floor and are replaced regularly.
• Splits, cracks, grain raising, checking, edge fracturing, splintering or
chipping that occurs during or after the floor has been installed and as a
result of abuse, misuse, improper maintenance or care, exposure to
excessive moisture or improper environmental conditions (i.e., low or
high humidity) are not covered by these limited warranties. The use of
a humidifier/dehumidifier may be necessary to maintain the proper
humidity level between 35%-55%
• Wood flooring installed in full bathrooms with a shower or tub.
• Damage caused by fire, flooding, and other natural disasters and Acts
of God.
• Changes in color due to aging, excessive moisture, exposure to
sunlight or Ultra Violet rays (which may cause oxidation of finish/stain)
is not considered a defect. Certain species including, but not limited to,
American Cherry, Walnut, Brazilian Cherry, and Merbau are especially
susceptible to color change. Area rugs should be moved occasionally, as
they block sunlight and may give the appearance of discoloration under
the rug.
• Color, shade, or texture variations between samples, printed color
photography or replacement flooring and the actual material.
• Color variations between flooring and/or samples and other flooring
or wood products, which you wish to match (e.g., cabinets, stair railings,
trim, etc.).