Product Manual

24
Caterpillar: Confidential Green
WARRANTY
CATERPILLAR LIMITED WARRANTY
FOR INVERTER GENERATOR MODEL:
INV4000 E
Purchased in the United States and Canada
Caterpillar (Newberry) LLC. (Caterpillar) warrants to the original purchaser that any new Cat® branded portable generator products purchased in the United States
and Canada are free from defects in materials and workmanship for the warranty period set forth below, provided that the product is operated and maintained in
accordance with Caterpillar's instructions and manuals. Caterpillar will, at its option, repair or replace any part which, upon inspection by Caterpillar or a Caterpillar
authorized service representative, is found to be defective during the warranty period as set forth below. Any product that the purchaser claims to be defective must
be returned to and examined by the nearest Caterpillar authorized service representative located in the United States or Canada. Transportation and associated
costs and risk of loss are the responsibility of the purchaser.
Warranty Period:
All new inverter generator products are warranted under normal use for a period of two (2) years from the date of original purchase or 1000 operating hours, whichever
occurs first. If proof of original purchase is not presented, the manufacturer's shipping date will be used to determine the start of the warranty period. To help with
any warranty claims, the original purchaser should register the product on www.cat.com/homeandoutdoorpower-support immediately following the purchase.
By means of registering the product on www.cat.com/homeandoutdoorpower-support within thirty (30) days from the date of purchase, original purchasers have the
option to extend the Warranty Period by one additional year for a total of three (3) years calculated from the date of original purchase of the product subject to the
limitation of 1000 operating hours in total for the duration of the Warranty Period.
This Warranty shall NOT apply to the following:
1. Damage or deterioration caused by normal wear and tear.
2. Failures caused by any external cause or act of God, such as
accident, collision, theft, vandalism, riots, wars, fire, freezing,
lightning, earth-quakes, windstorms, hail, volcanic eruptions,
floods, tornados or hurricanes.
3. Failures due to alterations, adjustments, unauthorized fuel setting
changes, neglect or improper storage, repair and/or
maintenance.
4. Failures due to abuse or application of the product for uses other
than for which it is designed or intended to by the manufacturer,
including but not limited to, improper installation or location in a
contaminated, harsh, corrosive or saltwater environment.
5. Failures resulting from attachments, accessory items, and parts
not sold, issued or approved by Caterpillar.
6. Failures caused by contaminated or improper fuels, fuels, oils or
other operating media or improper fluid levels.
7. Failures resulting from user’s delay in making the product
available after being notified of a potential product problem.
8. Cosmetic damage, discolorations, rusting, corrosion or scratches
to applied paint.
9. Replacement of consumables such as, but not limited to, fuses,
lamps, filters, etc.
10. Repair by any party other than a Caterpillar authorized service
representative.
11. Additional expenses for repair after normal business hours, i.e.
overtime or holiday labor rates.
12. Expenses for rental of equipment during downtime and/or
performance of warranty repairs.
13. Expenses related to investigating performance complaints and/or
troubleshooting where no manufacturing defect is found.
14. Starting batteries are NOT covered under this warranty but will be
covered under the portable generator parts warranty.
To obtain warranty service or if you have questions concerning this warranty or its applications, please call 1-844-797-6387 or visit
www.cat.com/homeandoutdoorpower-support, where you can also search for your nearest authorized Cat service representative.
CONSUMER ARBITRATION CLAUSE: MANDATORY BINDING INDIVIDUAL ARBITRATION
INSTEAD OF COURT; CLASS ACTION WAIVER
a. You and Caterpillar both agree that, to the extent permitted by
applicable law, any and all disputes or claims arising out of or
relating in any way to Cat Branded portable generator products or
services related thereto, or from any advertising for any such
products or services, including any question regarding the
existence, validity, or termination of this Caterpillar Limited
Warranty, as well as any issue regarding the interpretation of the
terms and conditions of this Consumer Arbitration Clause will be
resolved by binding arbitration before a sole arbitrator, rather than
in court, except that you may assert claims in small claims court if
your claims qualify. This also includes any claims that arose before
you accepted this Caterpillar Limited Warranty, regardless of
whether prior versions of the Limited Warranty required arbitration.
In the US, The Federal Arbitration Act (9 U.S.C. § 1 et seq.) and
federal arbitration law apply to the Caterpillar Limited Warranty and
the terms and conditions of this Consumer Arbitration Clause.
b. Arbitration uses a neutral arbitrator instead of a judge and jury. An
arbitrator can award on an individual basis the same damages and
relief as a court (including injunctive and declaratory relief or
statutory damages) and must follow theterms of this Limited
Warranty (including the terms and conditions of this Consumer
Arbitration Clause) as a court would. Arbitration procedures allow
for more limited discovery, and court review of an arbitration award
is limited.
c. If you have a dispute and elect to seek arbitration or file a claim
in small claims court, you must first send to Caterpillar, by certified
mail, a written notice of your claim that (a) describes the nature
and basis of the claim or dispute; (b) sets forth the specific relief
sought and (c) includes a physical address and email address
where you may be reached ("Notice"). The Notice must be
addressed to: General Counsel, Caterpillar Inc., 100 N.E. Adams
St. Peoria Illinois 61629 (“Notice Address”) and reference a
“Notice of Claim under Caterpillar Limited Warranty.” If Caterpillar
and you do not reach an agreement to resolve the claim within 60
days after the Notice is received, you or Caterpillar may
commence an arbitration proceeding or file a claim in small claims
court.
d. You may download or copy a form to initiate arbitration at
www.adr.org. If you are required to pay a filing fee, after
Caterpillar receives notice at the Notice Address that you have
commenced arbitration, Caterpillar will reimburse you for your
payment of the filing fee, unless your claim is for greater than
US$25,000, in which case you will be responsible for filing fees.
e. The arbitration will be governed by the AAA’s then current
Consumer Arbitration Rules, as modified by the terms set forth in
this Limited Warranty (including the terms and conditions of this
Consumer Arbitration Clause), and will be administered by the
AAA. The AAA Rules and Forms are available online at