Owners manual

16
Phase
Discovery
Problem Possible Cause Prevention/Solution
App does not
discover an
appliance that has
been previously
setup
App not
communicating
properly with the
cloud and appliance
1. Close app and restart
Discovery
App does not
discover an
appliance that has
been previously
setup
App not
communicating
properly with the
cloud and appliance
1. Power cycle the
appliance and wait for it
to reboot and connect
Discovery
App does not
discover an
appliance that has
been previously
setup
Appliance is still
connecting to the
Wi-Fi router
1. Wait for appliance
to complete connecting
with the Wi- Fi router.
2. Once user receives
a push notification that
appliance ready, they
may open the app and
start using
Discovery
When restarting the
app, the phone does
not connect to the
appliance
Phone and
appliance are not
on the same Wi-Fi
network
1. Check to ensure
appliance and phone
are on the same Wi- Fi
network
Usage
Appliance looses
communication with
the Phone
During normal
usage, the user may
close the phone
or app. Once the
phone is open and
the app is running
it can take up to
30 seconds to
reconnect
1. Wait for phone
to reconnect to the
appliance
2. If after 30 seconds
and the appliance is not
communicating, restart
the app
Usage
User stops receiving
push notification
Cache full or
connection not
being made
1. Restart phone and
app typically fixes this
issue.
Usage
Appliance message
in app alerts
user that it is
disconnected
Appliance rebooting
or not properly
powered
1. Wait for appliance
to finish booting and
connecting to the Wi-Fi
network
15.124457 VESCONN 2015 Grilling Guide ENG.indd 16 8/5/15 10:21 AM