Owners manual

17
For additional troubleshooting please refer to the Char-Broil
SmartChef app.
Phase Problem Possible Cause Prevention/Solution
Appliance message
in app alerts
user that it is
disconnected
Appliance rebooting
or not properly
powered
1. Check to ensure the
appliance is plugged in
and properly working
Usage
Appliance message
in app alerts
user that it is
disconnected
Appliance rebooting
or not properly
powered
1. Power cycle the
appliance, restart app,
and ensure you are
on the same Wi-Fi
network.
Usage
App attempts
connection to
appliance and
does not complete
connection (spinner)
Out of range or
connection not
established
1. Restart application
and attempt to connect
to existing appliance.
Usage
No connection No response during
connection
Power cycle the
appliance
General
No connection Other internet
devices connecting
but not the digital
electric smoker
Power cycle the
appliance
General
No connection No response, not
completing scan
Power cycle the router/
modem. Call internet
provider if issue
persists.
General
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15.124457 VESCONN 2015 Grilling Guide ENG.indd 17 8/5/15 10:21 AM