Warranty Guide

CHARBROIL.COMPage 34
EMERGENCIES POSSIBLE CAUSE PREVENTION / SOLUTION
Gas leaking from cracked/cut/burned hose.
• Damaged hose. • Turn off gas at LP cylinder or at source on natural gas sys-
tems. Discontinue use of product and replace valve/hose/
regulator. Once valve/hose/regulator replaced conduct
complete leak check per Leak Checking Your Grill.
Gas leaking from LP cylinder.
• Mechanical failure due to rusting or mishandling. • Replace LP cylinder.
Gas leaking from LP cylinder valve.
• Failure of cylinder valve from mishandling or mechanical
failure.
• Turn off LP cylinder valve. Return LP cylinder to gas
supplier.
Gas leaking between LP cylinder and regulator
connection.
• Improper installation, connection not tight, and/or failure of
rubber seal in clyinder valve.
• Turn off LP cylinder valve. Remove regulator from cylinder
and visually inspect rubber seal in cylinder valve for
damage. If damage or cannot correct leak replace cylinder.
See LP Cylinder Leak Test and Connecting Regulator to the
LP Cylinder.
Fire coming through control panel.
• Fire in burner tube section of burner due to blockage. • Turn off control knobs and LP cylinder valve. Leave lid open
to allow flames to die down. After fire is out and grill is
cold, remove burner and inspect for spider nests or rust.
See Natural Hazard and Cleaning the Burner Assembly
pages.
Grease fire or continuous excessive flames above
cooking surface.
• Too much grease buildup in burner area. • Turn off control knobs and LP cylinder valve. Leave lid
open to allow flames to die down. After cooling, clean food
particles and excess grease from inside firebox area, grease
tray, and other surfaces.
TROUBLESHOOTING
EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE PREVENTION / SOLUTION
Burner(s) will not light using ignitor.
(See Electronic Ignition Troubleshooting also)
Continued on next page.
GAS ISSUES:
• Trying to light wrong burner.
• Burner not engaged with control valve.
• Obstruction in burner.
• No gas flow.
• Coupling nut and LP cylinder valve not fully connected.
• See instructions on control panel and in Use and Care sec-
tion.
• Make sure valves are positioned inside of burner tubes.
• Ensure burner tubes are not obstructed with spider webs or
other matter. See cleaning section of Use and Care.
• Make sure LP cylinder is not empty. If LP cylinder is not
empty, refer to “Sudden drop in gas flow.”
• Turn the coupling nut approximately one-half to three-quar-
ters additional turn until solid stop. Tighten by hand only - do
not use tools.
ELECTRICAL ISSUES:
• Electrode cracked or broken; “sparks at crack.”
• Electrode tip not in proper position.(Does not apply to
SUREFIRE.)
• Wire and/or electrode covered with cooking residue.
• Wires are loose or disconnected.
• Wires are shorting (sparking) between ignitor and electrode.
• Replace electrode(s).
• Main Burners: Tip of electrode should be pointing toward
gas port opening on burner. The distance should be 1/8” to
1/4”. Adjust if necessary.
• Sideburner: Tip of electrode should be pointing toward gas
port opening on burner. the distance should be 1/8” to 3/16”.
Adjust if necessary.
• Clean wire and/or electrode with rubbing alcohol and clean
swab.
• Reconnect wires or replace electrode/wire assembly.
• Replace ignitor wire/electrode assembly.