User manual

D-Fi™ Hub User Manual Rev. 1 Page 11 of 12
To return a product or request support:
• If you live in the U.S., contact Chauvet World Headquarters (see Contact Us
).
• If you live in the UK or Ireland, contact Chauvet Europe Ltd.(see Contact Us).
• If you live in Mexico, contact Chauvet Mexico (see Contact Us).
• If you live in any other country, DO NOT contact Chauvet. Instead, contact your
distributor of record. Refer to our Web site for contact details of distributors outside
the US, United Kingdom, or Ireland.
If you live outside the U.S.
, United Kingdom, or Ireland, contact your distributor of
record and follow their instructions on how to return Chauvet product
s to them.
Visit our Web site for contact details.
Returns
Call the corresponding Chauvet
Tech Support office and request a Return Merchandise
Authorization (RMA) number before shipping the product
. Be prepared to provide the
model number, serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid
, in its original box, and with its original packing
and accessories. Chauvet will not issue call tags.
Clearly label the package with the RMA number. Chauvet will refuse any product
returned without an RMA number.
DO NOT write the RMA number
directly on the box. Instead, write it on a properly
affixed label.
Before sending the product, clearly write
the following information on a piece of paper
and place it inside the box:
• Your name
• Your address
• Your phone number
• RMA number
• A brief description of the problem
Be sure to pack the product
properly. Any shipping damage resulting from inadequate
packaging will be your responsibility. FedEx packing or double-
boxing are
recommended.
Chauvet reserves the right to use its own discretion
to repair or replace returned
product(s).