Owner`s manual

Cusfomer Satisfacfion Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle. will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can often be quickly resolved at that level.
If the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner of
the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English)
or
1-800-263-7854 (French).
In Mexico, call
[phone]. In Puerto Rico or U.S. Virgin Islands, call
1-809-763-13 15. In all other overseas locations, contact GM North
American Export Sales in Canada by calling 1-416-644-4 1 12.
As of
October 4, 1993, call 1-905-644-41 12.
For prompt assistance, please have the following information available
to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the left top of the instrument panel
and visible through the windshield.)
Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy,
MI 48007-7047
Refer
to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and
GM overseas offices.
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