Manual

Troubleshooting

7-28Printer

possible cause: There is no paper in the printer, or the paper is

incorrect for the settings designated in your soft-

ware.

solution: Put more paper in the printer (also fan the paper

to make sure it doesn’t stick together and cause a

paper jam) and check the paper size matches

your software’s “print” settings.

possible cause: The printer driver is not installed or is config-

ured incorrectly.

solution: Check that the printer is properly installed and

configured (correct port etc.). Also check that

you have installed the latest driver compatible

with your OS (updated drivers are usually availa-

ble for download from the printer manufacturer’s

website).

possible cause: The printer is a network printer and it is not

properly connected to the network.

solution: All networks are configured differently so please

check with your network administrator to get

the correct setup.