Setup guide

Troubleshooting
CP2210 Setup Guide 7-3
020-100524-04 Rev. 1 (05-2014)
7.8 Cannot Establish Communication with cinema projector
Verify all input devices have the same subnet mask and unique IP addresses.
7.9 Blank Screen, No Display of Cinema Image
• Ensure the lens cap is not on either end of the lens.
• Ensure the lamp is ON.
• Confirm all power connections are still OK.
• Ensure the douser is OPEN by verifying the state of the douser on Main panel.
• Ensure any test pattern other than the full black test pattern displays properly.
• Verify the correct display file is selected.
• For cinema connections, verify the correct port is selected.
7.10 Severe Motion Artifacts
Verify if there is a synchronization problem with reversed 3-2 pull-down in the 60Hz-to-24Hz film-to digital
conversion and correct it at the source.
7.11 Image Appears Vertically Stretched or Squeezed into Center of Screen
To regain full image width and proper proportions you may need to install an anamorphic lens. Open the
Source File Setup window and verify the resolution and aspect ratio settings. Open the Screen File Setup
window and verify the lens factor settings.
7.12 No Image, Just Pink Snow
This problem occurs when the correct cryptographic key is not available to decode encrypted cinema content..
• If the cinema projector security lid is unlocked or open, a warning appears on the Touch Panel Controller
(TPC). Pause or stop the show on the server and then close and lock the lid. Press Play on the server and wait
for the cinema projector to receive the decryption keys from the server. If the cinema projector does not
recover after 30 seconds, pause or stop the show and try pressing Play again. If this solution does not work,
reset the server. Check the Status window on the TPC for a tamper warning. If the lamp door is closed, the
tamper switch may be faulty.
• Ensure the IP octets for the cinema projector and the server match. Change if necessary.
•Tap Menu > Channel Setup. Tap Config 2 in the left pane and select LD Bypass.
7.13 Inaccurate Display Colors
Adjust the color, tint, color space, and color temperature settings of your input source. Tap Menu > Channel
Setup. Tap Config 1 in the left pane and verify the correct value is selected in the PCF list. Tap Config 2 in the
left pane and verify the correct value is selected in the Color Space field.