Specifications

HKC Technology Limited
2.4G Cordless Telephone System configuration guide
Page 57
Configuration of IVR Call Flow
This feature should be set by using PC programming. Before doing the configuration of IVR
call flow, you should have finished the call flow design. It is recommended that you write
down the flow on a piece of paper, so that you have a clear picture of the call flow. This
procedure can prevent a lot of mistakes (such as infinite close looping or long waiting without
termination) in your call flow.
The next step is to program and record every box in your call flow in the system. To start the
procedure, select `Announcement Recording' in System Configuration Bar.
Fig. 13: Configuration Window
There are 3 portions in this Window: announcement selection, functions of announcement
and announcement recording.
Announcement Selection
The announcements represent the boxes of the call flow. There are 50 announcements (00
to 49). You need to put an announcement to each box in your call flow but you don't need to
have all announcements recorded. Some announcements are just bringing some functions
to your call flow.
An announcement may be a product description box, language selection box, call transfer
box, etc. For each announcement, you can define the waiting time, the language, the
function for each key press, and the function for no key press.
There is also a name field for each announcement. You can put a remark here to help you to
remember the functionality of the announcement.