Cisco Video Surveillance 2500 Series IP Camera User Guide Models CIVS-IPC-2500 and CIVS-IPC-2500W Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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CONTENTS Preface 1-5 Overview 1-5 Organization 1-5 Obtaining Documentation, Obtaining Support, and Security Guidelines CHAPTER 1 Overview Features 1-1 1-1 IP Camera Physical Details 1-2 DC Auto Iris Lens Connector Pinouts Package Contents CHAPTER 2 Getting Started 1-6 1-6 2-1 Installing the Cisco Video Surveillance IP Camera Performing the Initial Setup of the IP Camera Accessing the IP Camera Windows Powering the IP Camera On or Off Resetting the IP Camera 2-1 2-5 2-6 Adjusting Back
Chapter Firmware Window 3-19 Audio/Video Windows 3-19 Video Window 3-19 Audio Window 3-24 Security Windows 3-26 Product Process Window 3-26 Initialization Window 3-27 Complexity Window 3-27 Applications Windows 3-28 Mail & FTP Window 3-28 Motion Detection Window 3-30 Event Window 3-31 SNMP Window 3-34 Alarm I/O Ports Window 3-35 PTZ (RS-485) Window 3-36 Preset Positions Window 3-37 Status Windows 3-38 System Window 3-39 Audio/Video Window 3-39 Network Window 3-40 Syslog & Log Window 3-41 Video Log Window
Preface Overview This document provides information about installing, configuring, using, managing, and troubleshooting following products: • Cisco Video Surveillance 2500 IP Camera, model CIVS-IPC-2500 • Cisco Video Surveillance 2500W IP Camera, model CIVS-IPC-2500W Organization This manual is organized as follows: Chapter 1, “Overview” Provides an overview of the IP camera and its features Chapter 2, “Getting Started” Provides instructions for installing and performing the initial setup of the IP c
Preface Obtaining Documentation, Obtaining Support, and Security Guidelines Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
CH A P T E R 1 Overview This chapter provides an overview of the Cisco Video Surveillance IP Cameras and its features. It includes these topics: • Features, page 1-1 • IP Camera Physical Details, page 1-2 Features The Cisco Video Surveillance IP Cameras offer a feature-rich digital camera solution for a video surveillance system. They provide high-quality, bandwidth-efficient video capture and transmission, with support for D1 resolution, motion-triggered viewing, and MPEG-4 encoding.
Chapter 1 Overview IP Camera Physical Details • Syslog support—The IP camera can send log data to a Syslog server. • IP address filter—You can designate IP addresses that can access the IP camera and IP addresses that cannot access the IP camera. • User-definable HTTP/ HTTPS port number—Allows you to define the port that is used to connect to the camera through the Internet. • DHCP support—The IP camera can automatically obtain its IP addresses in a network in which DHCP is enabled.
Chapter 1 Overview IP Camera Physical Details Figure 1-1 1 Front of IP Camera Lens opening The IP camera supports a variety of C and CS mount lenses, which attach here. For best performance, Cisco recommends that you use a DC auto iris lens. 2 Focus ring Allows you to adjust the back focus of the IP camera. You must loosen the focus ring hex screw on the bottom of the IP camera before you can rotate the focus ring.
Chapter 1 Overview IP Camera Physical Details Figure 1-2 and the table that follows describe the items on the rear of the IP camera. Figure 1-2 Rear of IP Camera 1 Antenna connectors (wireless model only) Antennas screw into these connectors and are used for communication in wireless networks. 2 Reset button Recessed button that reboots the IP camera or resets it to a default state. You can use a pin or paper clip to depress it.
Chapter 1 Overview IP Camera Physical Details 6 Analog video output BNC connector for video output (75 ohm). 7 Speaker output Allows the connection of an optional external speaker through a standard 3.5 mm mini phone jack. 8 Microphone input Allows the connection of an optional external microphone (with pre-amplifier) through a standard 3.5 mm mini phone jack. Microphones that are designed for use with PCs usually are compatible with this input jack.
Chapter 1 Overview DC Auto Iris Lens Connector Pinouts DC Auto Iris Lens Connector Pinouts Figure 1-4 and the table that follows describe the pinouts of the DC auto iris lens connector on the IP camera.
CH A P T E R 2 Getting Started This chapter provides instructions for installing and performing the initial setup of the Cisco Video Surveillance IP Camera. It also describes how to access the IP camera through a web browser so that you can configure it or view video from it, and how to perform other important tasks.
Chapter 2 Getting Started Installing the Cisco Video Surveillance IP Camera • If you do not connect an external device (speaker, microphone, analog video display, input device, output device, or control device) when you perform the following installation procedure, you can install any of these devices later. Warning Installation of the equipment must comply with local and national electrical codes. Statement 1074 Warning The power supply must be placed indoors.
Chapter 2 Getting Started Installing the Cisco Video Surveillance IP Camera Table 2-1 Installing the IP Camera (continued) Action Explanation Step 2 If you are using a DC auto iris lens, connect its cable to For best performance, Cisco recommends that you use a the DC auto iris lens connector on the IP camera. DC auto iris lens. Step 3 Wireless model only: Attached the supplied antennas to The two antennas screw into the antenna connectors. the antenna connectors on the rear of the IP camera.
Chapter 2 Getting Started Installing the Cisco Video Surveillance IP Camera Table 2-1 Step 10 Installing the IP Camera (continued) Action Explanation If you are using a wireless IP camera, or a wired IP camera on a network connection that does not provide PoE, connect the optional 12 V power adapter.
Chapter 2 Getting Started Performing the Initial Setup of the IP Camera After you install the IP camera, follow the instructions in the “Performing the Initial Setup of the IP Camera” section on page 2-5 to access and configure the camera. Performing the Initial Setup of the IP Camera After you install IP camera, or after you perform a factory reset procedure, you must access the IP camera and make initial configuration settings.
Chapter 2 Getting Started Accessing the IP Camera Windows Step 6 After the IP camera reboots, start Internet Explorer and, in the Address field, enter the following: protocol://ip_address where: Step 7 • protocol is HTTPS or HTTP. (You can use HTTP only if you enabled it in Step 4.) • ip_address is the IP address that you used in Step 1. If you are prompted to install ActiveX controls, which are required to view video from the IP camera, follow the on-screen prompts to do so.
Chapter 2 Getting Started Accessing the IP Camera Windows To access the IP camera windows, follow these steps: Procedure Step 1 Start Internet Explorer and enter the following in the address field: protocol://ip_address:port_number where: • protocol is HTTPS for a secure connection or HTTP for a non-secure connection. You can use HTTP only if you configure the camera to accept non-secure HTTP connections as described in the “Performing the Initial Setup of the IP Camera” section on page 2-5.
Chapter 2 Getting Started Adjusting Back Focus on the IP Camera Adjusting Back Focus on the IP Camera To obtain the sharpest image from the camera, you may need to adjust its back focus. This adjustment is useful if the focus control on a lens does not allow you to obtain a sharp enough image. To adjust the back focus, perform the following steps while viewing video from the camera. For information about viewing video, see Chapter 4, “Viewing Live Video.
Chapter 2 Getting Started Resetting the IP Camera Resetting the IP Camera You reset the IP camera by pressing the Reset button on the rear of the device (see Figure 1-2 on page 1-4). There are various reset types, as described in Table 2-2. You also can perform some reset operations from the Maintenance window as described in the “Maintenance Window” section on page 3-17. Table 2-2 Resetting the IP Camera Reset Type Procedure Remarks Reboot. Press and immediately release the Reset button.
Chapter 2 Getting Started Cleaning the IP Camera Cleaning the IP Camera To clean and IP camera, follow these guidelines: • To clean the IP camera housing, use a clean, dry, soft cloth to gently wipe the surface of the housing • To clean the lens, use only tissue paper or solution that is designed for high quality optical lenses.
CH A P T E R 3 Configuring and Managing the IP Camera The Cisco Video Surveillance IP Camera provides configuration windows that you use to configure and manage the IP camera. This chapter explains how to access the configuration windows, describes each window, and provides detailed information about the options that are available in each window.
Chapter 3 Configuring and Managing the IP Camera Configuration Overview Table 3-1 Guidelines for Configuring the IP Camera Configuration Item Explanation Guidelines for Use Reference IP camera name and description Identifies the IP camera. Recommended. See the “Basic Setup Window” section on page 3-5. LED operation Determines whether the LEDs on the front of the IP camera light or remain off. Optional. See the “Basic Setup Window” section on page 3-5.
Chapter 3 Configuring and Managing the IP Camera Configuration Overview Table 3-1 Guidelines for Configuring the IP Camera (continued) Configuration Item Explanation Guidelines for Use Reference Video options Sets video resolution and quality, whether you use one or two video streams, streaming mode, picture appearance, whether video includes a time stamp or text overlay, and how the IP camera handles day and night modes. Optional, depending on your requirements.
Chapter 3 Configuring and Managing the IP Camera Navigating the Configuration Windows Table 3-1 Guidelines for Configuring the IP Camera (continued) Configuration Item Explanation Guidelines for Use Log file options Control which log information Recommended. the IP camera captures and whether it sends the log file to a Syslog server. See the “Syslog & Log Window” section on page 3-41. Video log options Let you manage the IP camera video log. See the “Video Log Window” section on page 3-46.
Chapter 3 Configuring and Managing the IP Camera Setup Windows – Product Process – Initialization – Complexity • Applications – Mail & FTP – Motion Detection – Event – SNMP – Alarm I/O Ports – PTZ (RS-485) • Status – System – Audio Video – Network – Syslog & Log – Video Log Setup Windows The Setup windows let you configure a variety of basic and advanced settings for the IP camera, and to designate IP addresses that are allowed or denied access to the IP camera.
Chapter 3 Configuring and Managing the IP Camera Setup Windows Table 3-2 Basic Setup Window Options Option Description Device Settings Device ID Display only. Unique identifier of the IP camera. The device ID is configured for the IP camera at the factory. Camera Name Enter a name for the IP camera. This name appears in the video log if an event occurs. (For related information, see the “Video Log Window” section on page 3-46.
Chapter 3 Configuring and Managing the IP Camera Setup Windows Table 3-2 Basic Setup Window Options (continued) Option Description Network Settings Configuration Type Choose the option that indicates how the IP camera obtains its IP address: • Obtain Address Automatically (DHCP)—If your network includes a DHCP server for dynamic allocation of IP addresses, choose this option if you want DHCP to assign an IP address and subnet mask to the IP camera.
Chapter 3 Configuring and Managing the IP Camera Setup Windows Table 3-3 Wireless Setup Window Options Option Description Wireless Settings SSID Enter the service set identifier (SSID) that is used by wireless devices on your network. The SSID can be any combination of up to 32 of alpha, numeric, and special characters. It is case sensitive. The default value is cisco (all lower case). For increased security, change this value to an SSID of your choice. Network Type Display only.
Chapter 3 Configuring and Managing the IP Camera Setup Windows Table 3-3 Wireless Setup Window Options (continued) Option Description Passphrase If you want to generate keys for encryption, enter a word or group of printable characters and click the Generate button. If WEP encryption is set to 64 bit, each of the 4 key fields is populated with a key value. If WEP encryption strength is set to 128 bit, only the first WEP key field is populated with a key value.
Chapter 3 Configuring and Managing the IP Camera Setup Windows Table 3-3 Wireless Setup Window Options (continued) Option Description WPA/WPA2 Enterprise Mode Options Note These options appear if you choose WPA/WPA2 Enterprise from the Security Mode drop-down list. Protocol Type Choose a protocol type and enter desired information in the fields that appear: • EAP-TLS—If you choose this option, the following fields appear. Enter information as appropriate.
Chapter 3 Configuring and Managing the IP Camera Setup Windows Table 3-3 Wireless Setup Window Options (continued) Option Description Region Option Choose the region in which the IP camera operates. The region determines which channels the wireless IP camera uses to communicate with an access point. Options are: • Americas—Causes the IP camera to communicate with an access point on channels 1 through 11. • EMEA/Asia—Causes the IP camera to communicate with an access point on channels 1 through 13.
Chapter 3 Configuring and Managing the IP Camera Setup Windows Table 3-4 Advanced Setup Window Options (continued) Option Description HTTP/HTTPS Enable HTTP Alternative Port Check this check box to enable Internet access to the IP camera through an HTTP port other than the default port 80. If you enable this option, enter a port number from 1024 through 65535.
Chapter 3 Configuring and Managing the IP Camera Setup Windows Table 3-4 Advanced Setup Window Options (continued) Option Description Enable Multicast Check this check box to send video and audio data as a multicast stream. When multicast is enabled, the IP camera sends video and audio to the multicast addresses that you designate. Multicast enables multiple devices to receive the video signal from the IP camera simultaneously. Video Address Appears if you enabled multicast.
Chapter 3 Configuring and Managing the IP Camera Setup Windows IP Filter Window The IP Filter window provides options for controlling access to the IP camera by designating a list of IP addresses that can access the IP camera and a list of IP addresses that cannot access the IP camera. To display the IP Filter window, access the configuration windows as described in the “Accessing the IP Camera Windows” section on page 2-6, click Setup, then click IP Filter.
Chapter 3 Configuring and Managing the IP Camera Administration Windows Table 3-6 IP Filter Window Options Option Description Enable EAPOL Check this check box to enable EAPOL on the IP camera. EAP-TLS Options Note These options appear if you check the Enable EAPOL check box and then choose EAP-TLS from the Protocol Type drop-down list. User ID User identifier that is used to log in to the RADIUS server.
Chapter 3 Configuring and Managing the IP Camera Administration Windows Users Window The Users window lets you configure access to the IP camera for the following types of users: • Administrator—Can access the configuration windows for the IP camera, view video in the Home window, and access all controls in the Home window. • User—You can configure up to 20 users and assign privilege levels to each one.
Chapter 3 Configuring and Managing the IP Camera Administration Windows Table 3-7 Users Window Options (continued) Option Description Password Enter a password for the user. The password is case sensitive and must contain at least 8 characters, which can be letters, numbers, and special characters, but no spaces. Special characters are: ! " # $ % & ' ( ) * + , - . : ; < = > ? @ [ \ ] ^ _ ` { | } ~. Confirm Password Re-enter the password for the user.
Chapter 3 Configuring and Managing the IP Camera Administration Windows Table 3-8 Maintenance Window Options Option Description Restore Factory Defaults Click the Restore button to restore all IP camera settings to their factory default values. To confirm the restore procedure, click OK in the confirmation pop-up window. Otherwise, click Cancel. This action has the same effect as pressing and holding the Reset button on the IP camera for at least 10 seconds.
Chapter 3 Configuring and Managing the IP Camera Audio/Video Windows Firmware Window The Firmware window lets you view information about the firmware that is installed on the IP camera and upgrade the firmware. Before you upgrade firmware, download the firmware file to a PC that is accessible on your network and unzip the file if it is zipped. To download firmware, go to this web page: http://www.cisco.com/en/US/products/ps7307/index.html After you upgrade firmware, the IP camera restarts automatically.
Chapter 3 Configuring and Managing the IP Camera Audio/Video Windows To display the Video window, access the configuration windows as described in the “Accessing the IP Camera Windows” section on page 2-6, click, Audio/Video, then click Video. If you change any options in the Video window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.
Chapter 3 Configuring and Managing the IP Camera Audio/Video Windows Table 3-10 Video Window Options (continued) Option Description Max. Frame Rate Choose the desired maximum frame rate per second for the primary video stream from the IP camera. For the wired IP camera, the default values are 30 for NTSC and 25 for PAL. For the wireless IP camera, default value is 15.
Chapter 3 Configuring and Managing the IP Camera Audio/Video Windows Table 3-10 Video Window Options (continued) Option Description Video Adjustment Video System Choose the media format that the IP camera should use: NTSC/60 Hz or PAL/50 Hz. If your IP camera receives a voltage with a 60Hz signal, choose NTSC/60 Hz. If your IP camera receives a voltage with a 50 Hz signal, choose PAL/50 Hz to prevent flickering in the video image.
Chapter 3 Configuring and Managing the IP Camera Audio/Video Windows Table 3-10 Video Window Options (continued) Option Description Options Enable Time Stamp Check this check box to display the time from the internal clock of the IP camera as an overlay on the video image from the IP camera. Enable Text Display Check this check box to display designated text as an overlay on the video image from the IP camera, and enter alphanumeric text of up to 20 characters.
Chapter 3 Configuring and Managing the IP Camera Audio/Video Windows Table 3-10 Option Video Window Options (continued) Description Day to Night Threshold If the Switch Mode is set to Auto, choose the value that specifies the relative light threshold at which the IP camera switches from day to night mode. A lower value designates that the IP camera switches from day to night mode in brighter conditions. A higher value designated that the IP camera switches modes in darker conditions.
Chapter 3 Configuring and Managing the IP Camera Audio/Video Windows Table 3-11 Audio Window Options Option Description Enable Audio Check this check box to enable audio from the IP camera, and choose one of these options: • Simplex - Listen Only—Enables a simplex connection that allows you to receive audio from the IP camera but not transmit audio to the IP camera • Simplex - Talk Only—Enables a simplex connection that allows you to transmit audio to the IP camera but not receive audio from the I
Chapter 3 Configuring and Managing the IP Camera Security Windows Security Windows The Security windows provide options for stopping IP camera processes, configuring administrator and root password requirements, and enabling access to the IP camera through HTTP or Secure Shell (SSH) connections.
Chapter 3 Configuring and Managing the IP Camera Security Windows Initialization Window The Initialization window lets you configure administrator and root passwords, whether the IP camera can be accessed through an HTTP connection in addition to the default HTTPS (HTTP secure) connection, and whether the IP camera can be accessed through a SSH connection. Table 3-13 describes the options in the Initialization window.
Chapter 3 Configuring and Managing the IP Camera Applications Windows Applications Windows The Applications windows provide options for configuring and managing a variety of applications and IP camera activities. The following sections describe the Applications windows in detail: • Mail & FTP Window, page 3-28.
Chapter 3 Configuring and Managing the IP Camera Applications Windows To display the Mail & FTP window, access the configuration windows as described in the “Accessing the IP Camera Windows” section on page 2-6, click Applications, then click Mail & FTP. If you change any options in the Mail & FTP window, you must click Save to save the changes. To discard the changes, click Cancel before clicking Save. These buttons appear at the bottom of the window. You may need to scroll down to see them.
Chapter 3 Configuring and Managing the IP Camera Applications Windows Table 3-15 Mail & FTP Window Options (continued) Option Description E-mail Body Attach Video Streaming Check this check box to include in the message body the URL of an FTP URL Address server from which you can download a video file to your local PC. Primary FTP Primary FTP Check this check box to cause the IP camera automatically upload event video files to the primary FTP server when the files are created.
Chapter 3 Configuring and Managing the IP Camera Applications Windows If you change any options in the Motion Detection window, you must click Apply to save the changes. Note In addition to moving objects, motion detection can be triggered by rapid changes in lighting conditions or by movement of the IP camera itself. Table 3-16 describes the options in the Motion Detection window.
Chapter 3 Configuring and Managing the IP Camera Applications Windows Table 3-17 describes the options in the Event window. Table 3-17 Event Window Options Option Description Event Schedule Event Schedule List Displays the schedules that you configure in the New Schedule area. To remove an event from the list, highlight it and click Delete. New Schedule Effective Time Frame Choose a day or range of days.
Chapter 3 Configuring and Managing the IP Camera Applications Windows Table 3-17 Event Window Options (continued) Option Description Actions Choose the desired options to designate actions that the camera takes when events occur: • E-Mail—Causes an e-mail message to be delivered to the SMTP server. The e-mail alerts users that an event has occurred, and may include a video file of the event and the URL of an FTP server from which users can download the video file.
Chapter 3 Configuring and Managing the IP Camera Applications Windows Table 3-17 Event Window Options (continued) Option Description Pre-Capture Length Length, in seconds, of additional video that is included in the video file immediately before the event. The default value is 0 (no pre-capture video). Post-Capture Length Length, in seconds, of additional video that is included in the video file immediately after the event. The default value is 5.
Chapter 3 Configuring and Managing the IP Camera Applications Windows Alarm I/O Ports Window The Alarm I/O Ports window allows you to configure various options for the two input and two output ports on the IP camera. A state change of an input ports triggers a camera to take configured actions. Output ports send relays that can control external devices, such as alarms or door switches.
Chapter 3 Configuring and Managing the IP Camera Applications Windows PTZ (RS-485) Window The PTZ (RS-485) window allows you to enable pan, tilt, zoom (PTZ) functions for the IP camera. These functions require that the IP camera be installed with a motorized zoom/focus lens in a pan/tilt mount that supports the Pelco D protocol. This window also provides options for configuring a patrol sequence, or sequence, for the IP camera.
Chapter 3 Configuring and Managing the IP Camera Applications Windows Table 3-20 PTZ (RS-485) Window Options (continued) Option Description Patrol Sequence Patrol Sequence Configure the order in which the IP camera executes preset operations. The preset list contains up to 9 positions that you configure as described in the “Preset Positions Window” section on page 3-37. The Sequence list specifies the order in which the IP camera goes to each preset position when you execute a sequence.
Chapter 3 Configuring and Managing the IP Camera Status Windows Table 3-21 Preset Positions Options (continued) Option Description Navigation Keys Set the pan and tilt positions as follows: Focus Far button • To pan the IP camera, use the left or right arrow buttons • To tilt the IP camera, use the up or down arrow buttons • To move the IP camera to its home position, click the Move Camera Home button, which is located in the middle of the group of arrow keys Use these buttons to control foc
Chapter 3 Configuring and Managing the IP Camera Status Windows System Window The System window displays information about the IP camera. To display the System window, access the configuration windows as described in the “Accessing the IP Camera Windows” section on page 2-6, click Status, then click System. To make sure that the System window shows the most current information, click the Refresh button. Table 3-22 describes the options in the System window. All options are for display only.
Chapter 3 Configuring and Managing the IP Camera Status Windows Table 3-23 Audio/Video Window Options Option Description MPEG-4 Settings 1 Resolution Image size of the primary video stream. Image Quality Image quality of the primary video stream. Frame Rate Frame rate of the primary video stream. MPEG-4 Settings 2 Note These options appear if the Resolution setting for MPEG-4 Settings 1 in the Video window is lower than 720 x 480 for NTSC or 720 x 576 for PAL.
Chapter 3 Configuring and Managing the IP Camera Status Windows Table 3-24 Network Window Options (continued) Option Description Channel Wireless channel in use. Connection Speed Speed and type of the wireless IP camera connection to the network. Security Security setting for wireless connections. Syslog & Log Window The Syslog & Log window lets you manage the IP camera log file, which captures and stores information about the IP camera and its activities.
Chapter 3 Configuring and Managing the IP Camera Status Windows Table 3-25 Syslog & Log Window Options (continued) Option Description Sys Log Server Enable Syslog Server Check this check box to send the log information that you chose in the Log area to a designated server. The selected information also is maintained on the IP camera until you clear it or it is overwritten.
Chapter 3 Configuring and Managing the IP Camera Status Windows Table 3-26 Syslog and Log Information Message Explanation System log messages. Note These messages appear if you enable the System Log option. Alert: Detected motion Alert generated by the IP camera detecting motion in a configured video field. Alert: Input Port Port_Number triggered. Alert generated by the indicated port changing state. Audio: Disable microphone.
Chapter 3 Configuring and Managing the IP Camera Status Windows Table 3-26 Syslog and Log Information (continued) Message Explanation NTP: Failed to synchronize data & time with the NTP server. Provides information when you configure the IP camera to obtains its time from an NTP server. NTP: No NTP server specified. NTP: Synchronization OK. NTP: The NTP server cannot be reached. output: Failed to set output port Port_Number.
Chapter 3 Configuring and Managing the IP Camera Status Windows Table 3-26 Syslog and Log Information (continued) Message Explanation Stream: RTSP stream started. [ip: Type, UDP: Address_1:Port_1 -> Address_2:Port_2, User] Provides information when an RTSP stream from the IP camera is initiated (RTSP stream started) or stopped (RTSP stream stopped). Stream: RTSP stream stopped. [ip: Type, UDP: Address_1:Port_1 -> Address_2:Port_2, User] Type is the type of stream (Video or Audio).
Chapter 3 Configuring and Managing the IP Camera Status Windows Table 3-26 Syslog and Log Information (continued) Message Explanation FTP log messages. Note These messages appear if you enable the FTP Log option. FTP: Error during the connection or timeout. [host: Address] Provide information when the camera uploads a video file to the FTP server. FTP: File uploading failed. [host: Address] Address is the IP address of the FTP server. FTP: File uploaded successfully.
Chapter 3 Configuring and Managing the IP Camera Status Windows Table 3-27 View Video Log Window Options Option Description Video Log Displays a list of video logs. Files are named Camera_name-Event_Name-yymmdd-hhmmss.xxx, where: • Camera_name is the name of the IP camera, as configured in the Camera Name field in the Basic Setup window. • Event_name describes the event that caused the alert.
Chapter 3 Configuring and Managing the IP Camera Status Windows Cisco Video Surveillance 2500 Series IP Camera User Guide 3-48 OL-19273-02
CH A P T E R 4 Viewing Live Video After you install and set up the Cisco Video Surveillance IP Camera as described in Chapter 2, “Getting Started,” users can connect to the IP camera through Internet Explorer and access the Home window to view live video from the IP camera. The home window also provides for controlling the video display and certain IP camera functions. Available controls depend on the user type or privilege level.
Chapter 4 Viewing Live Video Viewing Video through the Home Window Overview Figure 4-1 Home Window 1 Digital zoom factor. For information about digital zooming, see the “Home Window Controls” section on page 4-3. 2 IP camera date and time. You configure the date and time for the IP camera as described in the “Basic Setup Window” section on page 3-5. 3 Video display and audio controls. For detailed information, see the “Home Window Controls” section on page 4-3.
Chapter 4 Viewing Live Video Viewing Video through the Home Window Overview Home Window Controls The Home window provides controls for several IP camera features. Table 4-1 describes the controls in the Home window. Note The IP camera administrator and users with the administrator or monitor privilege can access all IP camera, video display, and audio controls. Users with the viewer privilege can access video display and audio controls only.
Chapter 4 Viewing Live Video Viewing Video through the Home Window Overview Table 4-1 Home Window Controls (continued) Control Description IP camera control buttons To pan the IP camera, use the left or right arrow buttons. To tilt the IP camera, use the up or down arrow buttons. To move the IP camera to its home position, click the Move to Home button, which is located in the middle of the group of arrow keys.
Chapter 4 Viewing Live Video Viewing Video through the Home Window Overview Table 4-1 Home Window Controls (continued) Control Description Snapshot button Captures and saves a snapshot image of the current video image in the format and location of your choice, and with the file name of your choice. When you click this button, follow these steps to save the image: Speaker Off toggle button 1. In the Snapshot window, click Save. 2.
Chapter 4 Viewing Live Video Viewing Video through Third-Party Devices or Software Viewing Video through Third-Party Devices or Software You can allow users to access video streams from the IP camera through third-party mobile devices, or through the VLC media player or equivalent software. To do so, you must configure the RTSP Port option in the Advanced Setup window. This option enables the IP camera to receive Real-Time Streaming Protocol (RTSP) commands.
Chapter 4 Viewing Live Video Viewing Video through Third-Party Devices or Software • To access the primary MPEG-4 stream with audio only, enter this command: rtsp://ip_address/img/audio.sav Accessing the Secondary MPEG-4 Stream by using VLC Player In the following commands, replace username with your IP camera user ID, replace password with your IP camera password, and replace ip_address with the IP address of the IP camera.
Chapter 4 Viewing Live Video Viewing Video through Third-Party Devices or Software To access the MJPEG stream with video and audio, enter either of these commands: rtsp://ip_address/img/jpgmedia.sdp rtsp://ip_address/img/jpgmedia.sav • To access the MJPEG stream with video only, enter this command: rtsp://ip_address/img/jpgvideo.
CH A P T E R 5 Troubleshooting This chapter describes some common problems that may be encountered while using the IP camera and provides possible solutions. Symptom Cannot connect to an IP camera through a web browser.
Chapter 5 Troubleshooting Symptom Configuration windows do not display when you click the Setup link in the Main window. Possible Cause You or another user recently exited the configuration windows by exiting a browser without first clicking the Logout button. In this case, it can take up to 2 minutes before the configuration windows become available. Recommended Action Wait 2 minutes and try again. Symptom The motion detection feature does not send e-mail alerts.
A P P E N D I X A Using the IP Camera with Cisco VSM Cisco Video Surveillance Manager (VSM) is a suite of powerful and flexible video surveillance applications that interoperate with a wide range of devices and cameras to provide a complete, standards-based video surveillance solution. VSM consists of modules to manage, archive, view, and distribute video.
Appendix A Using the IP Camera with Cisco VSM Cisco Video Surveillance 2500 Series IP Camera User Guide A-2 OL-19273-02
INDEX Audio/Video windows A 3-19 Audio window action options configuring overview 3-33 overview 3-31 3-31 ActiveX controls 3-30 activity indication 1-3 auto, day/night vision switch mode 3-9 3-23 B 1-3 Administration windows 3-15 back focus Administrator user type configuring 3-16 description 3-16 adjusting 2-8 focus ring 2-8 backing up, configuration of IP camera password 3-17 Basic Setup window recovering setting 5-1 options 3-16, 3-27 user name 3-16 3-11 overview
Index Complexity window options Product Process window PTZ (RS-485) window 3-27 overview Security windows 3-27 configuration guidelines overview 3-1 3-1 requirements configuration, of IP camera backing up Status windows 3-38 3-1 3-16 3-46 3-19 Wireless Setup window after the first time for the first time 2-6 2-5 PC requirements for 2-6 3-15 Advanced Setup window 3-11 contrast, of video Alarm I/O Ports window 3-35 control device, installing Applications windows 3-28 Audio/Video win
Index description, for IP camera options 3-6 DHCP, obtaining IP address through 3-32 overview 2-5, 2-9, 3-7 3-31 DNS server primary 3-7, 3-40 secondary F 3-7, 3-40 DSCP, for QoS 3-13 factory default configurations, restoring dual streaming 3-19, 4-6 factory reset 3-18 2-9 firmware upgrading E 3-19 version in IP camera EAP-FAST Firmware window 3-10 EAPOL window options EAP-TLS options back focus 3-10 e-mail notification configuring description 3-29 enabling uploading video
Index configuring IP address 3-38 moving camera to 4-4 Home window accessing figure 4-3 4-2 overview 3-14 default for IP camera 2-5, 2-6, 2-7 fixed 2-6 controls in controlling access by 3-7 obtaining from DCHP server 2-5 obtaining from DHCP server 2-9 obtaining through DHCP 4-1 HTTP of IP camera accessing camera through allowing access through alternative port default port 2-7 2-5, 3-27 3-7, 3-40 IP camera accessing through a web browser back focus of 3-12 cleaning 3-12 HTTPS
Index restoring factory default configurations SDRAM live video controlling through Home window 3-33, 3-41, 3-46 serial number tilting 3-18 viewing 3-39 4-4 time zone 3-6 troubleshooting 4-3 through home window 4-1 FTP 3-46 digital 4-4 SMTP 3-46 optical 3-38, 4-3 system 3-43 IP Filter window log file clearing 3-14 overview 2-4 log 2-6 zoom options 4-1 See also video 3-39 lockdown, IP camera 3-16 windows through Home window through third-party device or software 5-1
Index muting PC 4-5 on camera 1-3 PC O output device, connecting 4-5 sensitivity of PC mixed mode output ports 4-5 activating when event occurs 3-8 mobile device, viewing video through changing state 4-6 custom area event trigger triggers on IP camera 3-31 3-35 state change 3-35 package contents 1-6 3-30 2-3 1-5 power on state 3-32 3-31 Motion Detection window options P 3-31 overview 3-30 mounting, IP camera pan, tilt, zoom 2-4 multicast See PTZ audio address audio po
Index port for power adapter 1-5 Q powering off the IP camera 2-8 powering on the IP camera 2-8 Power over Ethernet (PoE) 2-1 terminal block Quality of Service (QoS), enabling 2-4 R power adapter connecting Ready LED 2-4 supported factory default values configuring IP address 3-36 moving IP camera to Reset button 4-3 Preset Positions window 2-9 2-9 1-4 resetting the IP camera 1-4 resolution 3-37 overview 3-10, 3-11 reset preset position See video, resolution 3-37 privil
Index WEP key subnet mask, of IP camera 3-9 WEP options for wireless IP camera 3-8 WPA/WPA2 enterprise mode options WPA/WPA2 personal mode options Security windows 3-10 3-9 switch mode Syslog 3-41 options sensitivity 4-5 sensor firmware version, of IP camera 3-39 3-41 overview 3-41 Syslog server 3-42 system log sequence description executing 4-3 overview 3-36, 3-37 options Preset list 3-37 overview steps 3-43 System window 3-39 3-39 3-37 serial number 3-39 Setup link, in
Index Users window options video file deleting 3-16 overview description 3-16 user type 3-46 displaying Administrator configuring 3-47 duration 3-16 3-28 e-mail attachment 3-16 privilege level User 3-47 3-28 file name description 3-17 format 3-16 User user type 3-33 managing 3-47 configuring 3-16 overwriting description 3-16 post-capture length password 3-33 pre-capture length 3-17 saving 3-34 3-34 3-33 storage of V 3-28, 3-47 3-46 viewing 3-47 Video Log window
Index region 3-10, 3-11 security SSID 3-41 2-4, 3-8, 3-40 wired mode 2-9 wireless mode wireless mode 2-9 2-9 Wireless Setup window options 3-8 overview 3-7 Z zoom digital 4-4 optical 3-37, 4-3 Cisco Video Surveillance 2500 Series IP Camera User Guide IN-10 OL-19273-02