IP Phone User Manual

Basic Call Handling
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SIP) 29
Tips
• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
Transfer and then hang up.
• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again
places the call on hold.
• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold
before transferring it.
Forwarding All Calls to Another Number
You can use Call Forward All to redirect incoming calls from your phone to another number.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can change call forwarding conditions for your phone lines.
If you want to... Then...
Set up call forwarding on your
primary line
Press CFwdALL and enter a target phone number.
Cancel call forwarding on
your primary line
Press CFwdALL.
Verify that call forwarding is
enabled on your primary line
Look for:
• The call forward icon above the primary phone number: .
• The call forwarding target number in the status line.
Set up or cancel call
forwarding remotely, or for a
non-primary line
1. Log in to your User Options web pages. (See the “Accessing Your
User Options Web Pages” section on page 52.)
2. Access your call forwarding settings. (See the “Controlling Line
Settings on the Web” section on page 58.)
Note
When call forwarding is enabled for any line other than the
primary line, your phone does not provide you with any
confirmation that calls are being forwarded. Instead, you must
confirm your settings in the User Options web pages.