CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menus and screens on the Cisco Unified IP Phone 7970 Series to view model information, status messages, network statistics, and firmware information for the phone: • Model Information screen—Displays hardware and software information about the phone. For more information, see the “Model Information Screen” section on page 7-2.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Model Information Screen Model Information Screen The Model Information screen includes the options that are described in Table 7-1. To display the Model Information screen, press the Settings button and then select Model Information. To exit the Model Information screen, press the Exit softkey. Table 7-1 Model Information Settings Option Description To Change Model Number Model number of the phone.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-1 Model Information Settings Option Description To Change LSC Indicates whether a locally significant certificate (used for the security features) is installed on the phone (Yes) or is not installed on the phone (No).
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status Messages Screen The Status Messages screen displays up to the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Table 7-2 describes the status messages that might appear. This table also includes actions you can take to address errors that are indicated.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series Message Description Possible Explanation and Action BootP server used The phone obtained its IP address from None. This message is informational a BootP server rather than a DHCP only. server.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Dialplan Parsing Error The phone could not parse the dialplan Problem with the TFTP downloaded XML file properly. dialplan XML file. For more information refer to the Cisco Unified Communications Manager Administration Guide. (SIP phones only) Disabled 802.1X Authentication is disabled on the phone.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Duplicate IP Another device is using the IP address assigned to the phone. Error update locale Possible Explanation and Action • If the phone has a static IP address, verify that you have not assigned a duplicate IP address.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description File auth error An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. Possible Explanation and Action • The file is corrupted.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Load Auth Failed The phone could not load a configuration file. Check that: • A good version of the configuration file exists on the applicable server. • The phone load being downloaded has not been altered or renamed.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Load Server is invalid Indicates an invalid TFTP server The Load Server setting is not valid. IP address or name in the Load Server The Load Server specifies a TFTP option.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description No DNS server IP A name was specified but DHCP or static IP configuration did not specify a DNS server address. Possible Explanation and Action • If the phone has a static IP address, verify that the DNS server has been configured.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description TFTP server not authorized The specified TFTP server could not be found in the phone’s CTL. TFTP timeout Timed Out TFTP server did not respond. Supplicant attempted 802.1X transaction but timed out to due the absence of an authenticator.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued) Message Description Possible Explanation and Action Version error The name of the phone load file is incorrect. Make sure that the phone load file has the correct name. XmlDefault.cnf.xml, Name of the configuration file. or .cnf.xml corresponding to the phone device name None.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Elapsed Time Amount of time that has ela
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version that is running on the phone. Table 7-4 explains the information that is displayed on this screen. To display the Firmware Version screen, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Firmware Versions.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Expansion Module(s) Screen (SCCP Phones Only) The Expansion Module(s) screen displays information about each Cisco Unified IP Phone Expansion Module 7914 that is connected to the phone. This screen appears on SCCP phones only. Table 7-5 explains the information that is displayed on this screen for each connected expansion module.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Expansion Module Statistics (continued) Item Description TX Retransmit Number of packets that have been retransmitted to the expansion module TX Buffer Full Number of packets discarded because the expansion module was not able to accept new messages Call Statistics Screen The Call Statistics screen displays counters statistics and voice quality metrics in these ways: • During call—You
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To display the Call Statistics screen for information about the last voice stream, follow these steps: Procedure Step 1 Press the Settings button. Step 2 Select Status. Step 3 Select Call Statistics. The Call Statistics screen displays these items: Table 7-6 Call Statistics Items Item Description RxType Type of voice stream received (RTP streaming audio from codec): G.729, G.711 u-law, G.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description TxCnt Number of RTP voice packets transmitted since voice stream was opened. Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-6 Call Statistics Items (continued) Item Description Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.729 A /AB gives 3.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.