IP Phone User Manual

7-13
Cisco Unified IP Phone 7970G/7971G-GE for Cisco Unified Communications Manager 6.0
OL-12232-01
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Status Menu
TFTP server not
authorized
The specified TFTP server could not be
found in the phone’s CTL.
• The DHCP server is not
configured properly and is not
server the correct TFTP server
address. In this case, update the
TFTP server configuration to
specify the correct TFTP server.
• If the phone is using a static IP
address, the phone may be
configured with the wrong TFTP
server address. In this case, enter
the correct TFTP server address in
the Network Configuration menu
on the phone.
• If the TFTP server address is
correct, there may be a problem
with the CTL file. In this case, run
the CTL client and update the CTL
file, making sure that the proper
TFTP servers are included in this
file.
TFTP timeout TFTP server did not respond.
• Network is busy—The errors
should resolve themselves when
the network load reduces.
• No network connectivity between
the TFTP server and the
phone—Verify the network
connections.
• TFTP server is down—Check
configuration of TFTP server.
Timed Out Supplicant attempted 802.1X
transaction but timed out to due the
absence of an authenticator.
Authentication typically times out if
802.1X authentication is not
configured on the switch.
Table 7-2 Status Messages on the Cisco Unified IP Phone 7970 Series (continued)
Message Description Possible Explanation and Action