Cisco 827 and SOHO 77 Routers Hardware Installation Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
Preface Audience v v Organization v Conventions v Related Documentation vii Obtaining Documentation vii Cisco.
Contents Connect Ethernet Devices 2-7 Connect an ADSL Line 2-11 Connect an Analog Telephone or Fax Machine (Cisco 827-4V Routers Only) 2-12 Connect a Terminal or PC to the Router’s Console Port (Optional) Connect the AC Adapter 2-14 Using the Router LEDs to Check Links 2-15 Configuring the Router 2-16 Checking the PC Configuration 2-16 Using Cisco Router Web Setup to Configure the Router CHAPTER Troubleshooting 3 Problems During First Startup Specifications and Cables 3-1 3-1 Problems After Route
Preface This preface describes the audience for, organization of, and conventions used in this guide. It also discusses related documentation and tells how to access electronic documentation. Audience This guide is intended for service technicians who have no experience installing routers but whose goal is to connect routers to networks as quickly as possible. Organization This guide is organized as follows: • Chapter 1, “Product Overview”—Describes the Cisco 827 and SOHO 77 routers and their features.
Preface Conventions Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with the standard practices for preventing accidents. Waarschuwing Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken.
Preface Related Documentation ¡Atención! Varning! Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada.
Preface Documentation Feedback Cisco Ordering tool: http://www.cisco.com/en/US/partner/ordering/ Cisco Marketplace: http://www.cisco.com/go/marketplace/ Ordering Documentation You can find instructions for ordering documentation at this URL: http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm You can order Cisco documentation in these ways: • Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool: http://www.cisco.
Preface Obtaining Technical Assistance If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL: http://www.cisco.com/en/US/products/products_psirt_rss_feed.html Reporting Security Problems in Cisco Products Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly.
Preface Obtaining Technical Assistance Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs.
Preface Obtaining Additional Publications and Information Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources. • Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL: http://www.cisco.
Preface Obtaining Additional Publications and Information Cisco 827 and SOHO 77 Routers Hardware Installation Guide xii 78-6854-03
C H A P T E R 1 Product Overview The Cisco 827 and SOHO 77 routers can connect a corporate telecommuter or small office to an Internet service provider (ISP) over asymmetric digital subscriber line (ADSL) lines to the following types of networks: • Corporate LANs • Internet The routers are capable of bridging and multiprotocol routing between LAN and WAN ports.
Chapter 1 Product Overview Features Features Table 1-1 summarizes the features of the Cisco 827 series and SOHO 77 series routers. Table 1-1 Cisco 827 and SOHO 77 Routers Features Summary Feature Routers Description 10BASE-T Ethernet port(s) All Provides connection to 10BASE-T (10-Mbps) Ethernet networks. Compatible with 10/100-Mbps devices. ADSL port All Provides connection to ADSL network.
Chapter 1 Product Overview Router Overview Table 1-2 Router Ports Router Ethernet Ports Telephone Ports Cisco 827-4V 1 4 Cisco 827H 4 0 Cisco 827 1 0 SOHO 77H 4 0 SOHO 77 1 0 Front Panels Figure 1-1 through Figure 1-3 show the front panels of the Cisco 827 routers.
Chapter 1 Product Overview Router Overview Figure 1-4 SOHO 77H Front Panel OK CD RXD TXD 1 2 3 4 ETHERN RXD ET CISCO SO Figure 1-5 65731 ADSL HO TXD SERIES SOHO 77 Front Panel OK CD RXD TXD 1 65732 ADSL RXD ETHERN TXD ET CISCO SO HO SERIES Back Panels Figure 1-6 through Figure 1-8 show the back panels of the Cisco 827 routers.
Chapter 1 Product Overview Router Overview Figure 1-7 Cisco 827H Back Panel Ethernet ports Connect to Ethernet network devices TO HUB TO PC ETHERN ADSL port Connects to External wall jack Power switch = On.
Chapter 1 Product Overview Router Overview Figure 1-9 SOHO 77H Back Panel Ethernet ports Connect to Ethernet network devices TO HUB TO PC ETHERN ADSL port Connects to External wall jack Power switch = On.
Chapter 1 Product Overview Router Overview Table 1-3 LED Functions on Cisco 827-4V Router (continued) LED Color Function ADSL CD Green On when the ADSL device is physically connected. Blinks when the connection has a problem. See Chapter 3, “Troubleshooting.” ADSL RXD Green Blinks when an ADSL port receives data. ADSL TXD Green Blinks when an ADSL port sends data. ETHERNET 1 Green On when Ethernet device is connected. Blinks when the connection has a problem.
Chapter 1 Product Overview Router Overview Cisco 827 and SOHO 77 Routers Hardware Installation Guide 1-8 78-6854-03
C H A P T E R 2 Installation This chapter provides information on the following topics: • Preparing for Installation • Preventing Router Damage • Mounting the Router • Installing the Router • Using the Router LEDs to Check Links • Configuring the Router Cisco 827 and SOHO 77 Routers Hardware Installation Guide 78-6854-03 2-1
Chapter 2 Installation Preparing for Installation Preparing for Installation This section provides information on safety, mounting the router, and unpacking the contents of the router box. Safety This section provides safety warnings and electrostatic and router damage information for the Cisco 827 routers and SOHO 77 routers. Warnings Before installing the router, read the following warnings: Warning Only trained and qualified personnel should be allowed to install or replace this equipment.
Chapter 2 Installation Preparing for Installation Preventing Electrostatic Discharge Damage Electrostatic discharge (ESD) is a transfer of electrostatic charge between bodies of different electrostatic potentials, such as an operator and a piece of electrical equipment. It occurs when electronic components are improperly handled, and it can damage equipment and impair electrical circuitry. Electrostatic discharge is more likely to occur with the combination of synthetic fibers and dry atmosphere.
Chapter 2 Installation Preventing Router Damage To prepare for installation, follow these steps: Step 1 Obtain the ADSL line. Step 2 Remove the yellow Ethernet cable, light blue console cable, lavender ADSL cable, product documentation, and Cisco 800 Documentation CD-ROM from the Open Me First bag. Remove the desktop power supply and the black power cord from the accessory kit. Gather the Ethernet devices to be connected to the router: hub, server, workstation, or PC.
Chapter 2 Installation Mounting the Router Mounting the Router You can mount the router on one of the following surfaces: • Table or other horizontal surface • Wall or other vertical surface Mounting on a Table Do not cover or obstruct the router vents, which are located on the sides of the router. Mounting on a Wall You can mount the router on a wall or other vertical surface by using the molded mounting brackets on the bottom of the router and two number-six, 3/4-in. (M3.5 x 20 mm) screws.
Chapter 2 Installation Installing the Router To mount the router, follow the steps in Figure 2-2. The last page of this manual provides a template for measuring the distance between the screws. Figure 2-2 Mounting Router on a Wall 1. Secure two screws 7 58 in. (19.35 cm) apart in a wall and 18 in. (0.32 cm) from the wall. 12 9 (1 -3 ON 4 E in. C D -R A XD D S T L X D Mounting brackets 1 -R X D E -T R X N D E T H T E Wall-mount screw OK m) c .
Chapter 2 Installation Installing the Router 4. Connect a terminal or PC to the router for software configuration using the command-line interface (CLI) or for troubleshooting. 5. Connect the router to the power source. 6. Verify the links using the router LEDs. Connect Ethernet Devices Table 2-2 lists the Ethernet devices you can connect to Cisco 827, Cisco 827-4V, and SOHO 77 routers; the connections for each device; and the settings of the router TO HUB/TO PC button (the default setting is IN).
Chapter 2 Installation Installing the Router Table 2-3 lists the Ethernet devices you can connect to Cisco 827H and SOHO 77H routers, the connections for each device, and the settings of the router TO HUB/TO PC button (the default setting is IN).
Chapter 2 Installation Installing the Router Connecting Hubs Before connecting a hub to the router, see Table 2-2 to determine how to set the router TO HUB/TO PC button. To connect a hub to the router, follow the steps in Figure 2-3. Figure 2-3 Connecting a Hub to the Router 1. Set TO HUB/TO PC button. 1. Set TO HUB/TO PC button.
Chapter 2 Installation Installing the Router Connecting a Server, PC, or Workstation Before connecting a server, PC, or workstation to the router, see Table 2-2 on page 2-7 to determine how to set the router TO HUB/TO PC button. To connect a server, PC, or workstation to the router, follow the steps in Figure 2-4 on page 2-10. Figure 2-4 Connecting a Server, PC, or Workstation to the Router 1. Set TO HUB/TO PC button. 1. Set TO HUB/TO PC button.
Chapter 2 Installation Installing the Router Connect an ADSL Line The procedure for connecting an ADSL line depends on the router and, in some cases, on the location. Figure 2-5 shows how to connect the ADSL line to a cable wall jack. (Figure 2-5 depicts a Cisco 827-4V router, but the process is the same for Cisco 827, Cisco 827H, SOHO 77, and SOHO 77H routers.) Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.
Chapter 2 Installation Installing the Router Connect an Analog Telephone or Fax Machine (Cisco 827-4V Routers Only) You can connect as many as four devices such as analog push button telephones or fax machines to a Cisco 827-4V router. Each device is connected to basic telephone services through the color-coded gray phone ports. To connect an analog telephone or fax machine, follow the steps in Figure 2-6. You must provide the telephone cable for connecting each device.
Chapter 2 Installation Installing the Router Table 2-4 Recommended Vendors for Master Sockets Required for United Kingdom Vendor Name Product Name For More Information RS Components Avro Pacific Telephone Ring Adapter (part number 303-2000) http://www.rswww.com/ Tandy Export Adapter (part number 2797057) http://www.tandy.co.uk/ Connect a Terminal or PC to the Router’s Console Port (Optional) You can connect either a terminal or a PC to the router’s console port.
Chapter 2 Installation Installing the Router Connect the AC Adapter To connect the power supply, follow the steps in Figure 2-8. (Figure 2-8 depicts a Cisco 827-4V router, but the process is the same for the Cisco 827, Cisco 827H, SOHO 77, and SOHO 77H routers.) Warning The device is designed to work with TN power systems. Warning This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S.
Chapter 2 Installation Using the Router LEDs to Check Links Using the Router LEDs to Check Links Use the LEDs on the front of the router to check the links between the router and attached Ethernet devices or telephones. Use Table 2-5 to verify the link status of devices attached to Cisco 827, Cisco 827-4V, and SOHO 77 routers.
Chapter 2 Installation Configuring the Router Configuring the Router When you have finished installing the router, you must configure the router software. First, check PC configurations to ensure that all PCs will be able to communicate with the router. Then configure the router software using the web interface.
Chapter 2 Installation Configuring the Router Tip If the CRWS home page does not appear when you enter the URL http://10.10.10.1, test the connection between the PC and the router by doing the following: 1. Check that the OK LED on the router is on, and check the cable connection between the router and the PC. Be sure that the TO HUB/TO PC button is in the correct position. The button is in the correct position if the LED for the port on the front of the router is on. 2.
Chapter 2 Installation Configuring the Router Cisco 827 and SOHO 77 Routers Hardware Installation Guide 2-18 78-6854-03
C H A P T E R 3 Troubleshooting This chapter describes symptoms of problems that could occur with the Cisco 827 or SOHO 77 routers, identifies the likely underlying problems, and provides steps for solving the problems. The problems are grouped into the following areas: • Problems during first startup • Problems after the router has been up and running For more information about problems that could occur with the software, refer to the Cisco 827 Routers Software Configuration Guide.
Chapter 3 Troubleshooting Problems During First Startup Table 3-1 Problems During First Startup Symptom Problem Solutions All LEDs, including OK LED, are off. No power to router. Perform the following steps: No connection to Ethernet device. (Ethernet 1 LED is off.) • A cable-related problem: 1. Make sure that the power switch is set to ON. 2. Make sure that all connections to and from the power supply are secure. 3. Make sure that the power outlet has power. 4.
Chapter 3 Troubleshooting Problems After Router Is Running Problems After Router Is Running Table 3-2 lists problems that could occur after the router has been up and running. Table 3-2 Problems After Router Is Running Symptom Problems with Ethernet connection. (ETHERNET 1, 2, 3, or 4 LED is off.) Problem • Solutions A cable-related problem: Perform the following steps: 1. Make sure that the connectors at both ends of the cable are secure. 2. Make sure that the cable is not physically damaged.
Chapter 3 Troubleshooting Problems After Router Is Running Cisco 827 and SOHO 77 Routers Hardware Installation Guide 3-4 78-6854-03
A P P E N D I X A Specifications and Cables This appendix provides system, port, and cabling specifications for the Cisco 827 routers. System Specifications Table A-1 outlines the system specifications for the routers. Table A-1 System Specifications Description Design Specification Physical Dimensions Dimensions (H x W x D) Weight (does not include desktop power supply) 2.0 x 9.7 x 8.5 in. (5.1 x 24.6 x 21.6 cm) • Cisco 827-4V router: 1.5 lb. (0.68 kg) • Cisco 827H router: 1.48 lb. (0.
Appendix A Specifications and Cables Port Connector Pinouts Table A-1 System Specifications (continued) Description Design Specification Telephone Port Power (Cisco 827-4V) Voltage -24V and -71V For information on regulatory compliance, refer to the Regulatory Compliance and Safety Information for Cisco 827 Routers document that shipped with your router. Warning Ultimate disposal of this product should be handled according to all national laws and regulations.
Appendix A Specifications and Cables Port Connector Pinouts Table A-3 Console Connector Pinouts (RJ-45) Pin Function 1 RTS 2 DTR 3 TXD 4 GND 5 GND 6 RXD 7 DSR 8 CTS Cisco 827 and SOHO 77 Routers Hardware Installation Guide 78-6854-03 A-3
Appendix A Specifications and Cables Port Connector Pinouts The console port is configured as a data communications equipment (DCE) device. The default parameters for the console port are as follows: • 9600 baud • Eight data bits • No parity • One stop bit Table A-4 shows telephone connector pinouts for the Cisco 827-4V router.
Appendix A Specifications and Cables Cabling Specifications Table A-6 shows the power connector pinouts for the Cisco 827, Cisco 827-4V, and SOHO 77 routers. Table A-6 Cisco 827, Cisco 827-4V, and SOHO 77 Power Connector Pinouts Pin Function 1 ROF 2 RTN 3 +12 4 –12 5 +5 6 RTN 7 –71 8 –24 Table A-7 shows the power connector pinouts for the Cisco 827H and SOHO 77H routers.
Appendix A Specifications and Cables Cabling Specifications Table A-8 Ethernet Cable Specifications Type Category Shielding 10BASE-T Category 3 or 5 Shielded twisted-pair (STP) 10BASE-T – Unshielded twisted-pair (UTP) Maximum Cable Distances Table A-9 provides the maximum distances of Ethernet and telephone cables that you can use to connect equipment to the router.
INDEX Cisco Router Web Setup Numerics console port 10BASE-T Ethernet ports 1-2 2-16 1-2 console port (figure) 1-4, 1-5, 1-6 conventions, note, caution, and warning v A accessory kit D 2-3 AC input voltage (table) adapter, included ADSL A-1 DRAM 2-3 1-2 dynamic RAM 1-2 See DRAM ADSL line, connecting (figure) ADSL port (figure) 2-11 1-3, 1-4 altitude specifications (table) A-1 analog telephone, connecting 2-12 Asymmetric digital subscriber line See ADSL E electrostatic damage, pr
Index power H problems HUB/NO HUB button settings hubs, connecting 2-7 2-9 3-2 specifications A-1 power connector, locking humidity specifications A-1 1-2 power supply connecting 2-14 power switch (figure) I 1-4, 1-5 preinstallation activities installation 2-4 problems preparing for verifying 2-1 after router is running 2-15 during first startup 3-3 3-1 procedure for installing the router 2-6 to 2-14 L R LED functions Cisco 827-4V router Cisco 827H router Cisco 827 router 1-6
Index after router is running during first startup 3-3 3-1 U unpacking the router 2-3, ?? to 2-3 V voltage specifications A-1, A-2 W wall brackets (figure) wall mounting 2-5 2-5, 2-6 warnings, installation 2-2 warning statements defined weight specifications v A-1 workstation, connecting 2-10 Cisco 827 and SOHO 77 Routers Hardware Installation Guide 78-6854-03 IN-3
Index Cisco 827 and SOHO 77 Routers Hardware Installation Guide IN-4 78-6854-03