Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.x May 31, 2007 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS Preface vii Purpose Audience ii-vii ii-vii Naming Conventions ii-viii Documentation Conventions ii-ix Cisco Unified MeetingPlace Documentation ii-x Obtaining Documentation ii-x Cisco.
Contents CHAPTER 2 Installing Web Conferencing 2-1 Preinstallation Tasks: Web Conferencing 2-1 Installing Cisco Unified MeetingPlace Audio Server 2-2 Planning Web Conferencing License Usage 2-2 Installing SQL Server on a Remote Server 2-2 Gathering Web Conferencing Installation Values 2-3 Installation Tasks: Web Conferencing 2-5 Installing the Operating System on the Cisco MCS Server 2-5 Configuring Network Settings on the Cisco MCS Server 2-5 Installing Web Conferencing 2-9 Postinstallation Tasks: Web
Contents Preparing the External Cluster 4-8 Installation Tasks: Web Conferencing in a Load Balancing Configuration Installing the First Internal Web Server 4-9 Installing Additional Internal Web Servers 4-10 Copying GUIDS from the Internal to the External Web Server 4-11 Installing the First External Web Server 4-12 Installing Additional External Web Servers 4-13 Linking the Internal and External Servers 4-14 4-9 Postinstallation Tasks: Web Conferencing in a Load Balancing Configuration Synchronizing P
Contents Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.
Preface This preface contains the following sections: • Purpose, page vii • Audience, page vii • Naming Conventions, page viii • Documentation Conventions, page ix • Cisco Unified MeetingPlace Documentation, page x • Obtaining Documentation, page x • Documentation Feedback, page xi • Cisco Product Security Overview, page xi • Product Alerts and Field Notices, page xii • Obtaining Technical Assistance, page xii • Obtaining Additional Publications and Information, page xiv Purpose This g
Preface Naming Conventions After you install Cisco Unified MeetingPlace Web Conferencing, you are also responsible for the following tasks: • Note Installing and configuring third-party applications that are not currently available to Web Conferencing (for example, optional audio tools such as Windows Media Server). Installation of third-party software is subject to the “Cisco Policy for Use of Third-Party Software” section on page 7.
Preface Documentation Conventions Table 1 Product Naming Conventions (continued) Term Definition Used in This Document As Cisco MCS Unified CallManager Appliance Hardware on which Cisco Unified MeetingPlace applications are installed. Cisco MCS Cisco Unified MeetingPlace Web Conferencing server A Cisco MCS installed with Cisco Unified MeetingPlace Web Conferencing. web server All references to a “web server” in this guide refer to the Cisco Unified MeetingPlace Web Conferencing server.
Preface Cisco Unified MeetingPlace Documentation Cisco Unified MeetingPlace Documentation For descriptions and locations of Cisco Unified MeetingPlace documentation on Cisco.com, see the Documentation Guide for Cisco Unified MeetingPlace. The document is shipped with Cisco Unified MeetingPlace and is available at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_documentation_roadmaps_list.htm l. Obtaining Documentation Cisco documentation and additional literature are available on Cisco.com.
Preface Documentation Feedback Documentation Feedback You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document. Cisco Product Security Overview Cisco provides a free online Security Vulnerability Policy portal at this URL: http://www.cisco.com/en/US/products/products_security_vulnerability_policy.
Preface Product Alerts and Field Notices http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html The link on this page has the current PGP key ID in use. If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material. Product Alerts and Field Notices Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices.
Preface Obtaining Technical Assistance Tip Displaying and Searching on Cisco.com If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5. To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.
Preface Obtaining Additional Publications and Information Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations. Obtaining Additional Publications and Information Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
C H A P T E R 1 Introducing Cisco Unified MeetingPlace Web Conferencing This chapter contains the following sections: • About Cisco Unified MeetingPlace, page 1-1 • About Cisco Unified MeetingPlace Web Conferencing, page 1-1 • Terms of Use, page 1-7 • New Feature and Enhancement Information, page 1-9 About Cisco Unified MeetingPlace Cisco Unified MeetingPlace provides a rich-media conferencing solution that includes the following: • Voice, web, and video-conferencing capabilities.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing About Cisco Unified MeetingPlace Web Conferencing This section provides information about the following Cisco Unified MeetingPlace Web Conferencing concepts: • Overview of Web Conferencing Components, page 1-2 • Benefits of Web Conferencing, page 1-3 • Overview of the Cisco MeetingPlace Agent Service, page 1-4 Overview of Web Conferencing Components Cisco Unified MeetingPlace Web Conferencing is implemented by using a combination of
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing About Cisco Unified MeetingPlace Web Conferencing Table 1-1 Cisco Unified MeetingPlace Web Conferencing Components (continued) Component Description Cisco MeetingPlace Video Service (optional) Provides video conference integration by communicating with Cisco Unified MeetingPlace Video Administration, the Audio Server system, and the web server. Cisco Unified MeetingPlace Web Conferencing Priority = Normal (8).
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing About Cisco Unified MeetingPlace Web Conferencing Increased Reliability Cisco Unified MeetingPlace Web Conferencing not only makes scheduling and attending meetings easy, it also increases the reliability of a meeting for the following reasons: • The web server continues to host conferences even if an individual user’s system crashes.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing About Cisco Unified MeetingPlace Web Conferencing How Users Connect to Web Conferencing Users connect to the Web Conferencing home page to sign in, schedule or find meetings to attend, and update their profile settings. This connection uses the primary IP address (or hostname) configured on the Web Conferencing server and port 80.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing About Cisco Unified MeetingPlace Web Conferencing Figure 1-2 Cisco Unified MeetingPlace Web Conferencing Components Internet browser Video endpoint Flash HTTP Video Service (optional) 3 Multipoint Control Unit Flash Media Server meeting console 4 1 2 Web Conferencing Home Page Agent Service Gateway SIM ISAPI Cisco Unified MeetingPlace Audio Server System SQL Server 5 Replication Service Gateway SIM 191839 Audio Service 6
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Terms of Use (For more information about the Agent Service, see the “Overview of the Cisco MeetingPlace Agent Service” section on page 1-4.) 5. The Replication Service copies meeting materials from the Audio Server system and stores them on the web server. Pointers to the data are kept in an SQL Server database. The Replication Service also forwards voice recordings to the Audio Service for file conversion. 6.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing Terms of Use • SSO software integrations require proper configuration of Cisco Unified MeetingPlace Web Conferencing systems through the Admin pages. If your SSO software integration requires a change in the Cisco Unified MeetingPlace Web Conferencing product source code, your SSO integration becomes an SSO customization, and we do not support customizations by either customers or any other parties.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing New Feature and Enhancement Information • If Cisco TAC believes the problem is triggered by an SSO package, Cisco TAC can require customers to disable the SSO package to troubleshoot further. • Microsoft Debug Diagnostic tool, also called DebugDiag, may be required for troubleshooting IIS crashes and memory leaks to determine if these problems are produced by the SSO package.
Chapter 1 Introducing Cisco Unified MeetingPlace Web Conferencing New Feature and Enhancement Information Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.
C H A P T E R 2 Installing Web Conferencing This chapter describes how to complete a new installation of Cisco Unified MeetingPlace Web Conferencing. It does not describe upgrades. This chapter contains the following sections: Note • Preinstallation Tasks: Web Conferencing, page 2-1 • Installation Tasks: Web Conferencing, page 2-5 • Postinstallation Tasks: Web Conferencing, page 2-12 Before reviewing this chapter, please read System Requirements for Cisco Unified MeetingPlace Release 6.
Chapter 2 Installing Web Conferencing Preinstallation Tasks: Web Conferencing Installing Cisco Unified MeetingPlace Audio Server You must install and configure Audio Server software on a Cisco Unified MeetingPlace 8100 series server before you begin the Web Conferencing installation. (Refer to the Installation and Upgrade Guide for Cisco Unified MeetingPlace Audio Server at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
Chapter 2 Installing Web Conferencing Preinstallation Tasks: Web Conferencing Note Check System Requirements for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html for the required service pack. Gathering Web Conferencing Installation Values Gather and record the information in Table 2-1 to prepare for your installation of Cisco Unified MeetingPlace Web Conferencing.
Chapter 2 Installing Web Conferencing Preinstallation Tasks: Web Conferencing Table 2-1 Installation Values for Cisco Unified MeetingPlace Web Conferencing (continued) Parameter Description and Value Hostname or static IP address of web server After installing the operating system on the web server, you will enable two IP interfaces for the server on the same subnet. During installation of the Web Conferencing software, you will enter the information for the primary IP interface.
Chapter 2 Installing Web Conferencing Installation Tasks: Web Conferencing Installation Tasks: Web Conferencing The Cisco Unified MeetingPlace Web Conferencing installation is completed in three parts: 1. Installing the Operating System on the Cisco MCS Server, page 2-5 2. Configuring Network Settings on the Cisco MCS Server, page 2-5 3.
Chapter 2 Installing Web Conferencing Installation Tasks: Web Conferencing One NIC enabled and configured with two IP addresses; second NIC is disabled Both NICs enabled, one IP address per NIC • Only utilizes one of the two NICs on the system. • The NIC is a single point of failure. • This configuration is available for both HP and IBM MCS server models • To configure this option, perform the “To Configure a Single NIC with Both IP Addresses on the Cisco MCS Server” procedure on page 2-7.
Chapter 2 Installing Web Conferencing Installation Tasks: Web Conferencing Both NICs enabled, teamed, configured in Transmit Load Balancing (TLB) mode Both NICs enabled, teamed, configured in Network Fault Tolerance (NFT) mode • The two NICs act together to handle traffic for both IP addresses; one NIC receives inbound traffic, both NICs send outbound traffic. • If either NIC fails, the other NIC can take over.
Chapter 2 Installing Web Conferencing Installation Tasks: Web Conferencing Note Step 4 We highly recommend that you configure the duplex of your network adapters for Full Duplex (either 100/Full or 1000/Full, as applicable). Autonegotiation may impact Web Conferencing traffic flow. Proceed to the “Installing Web Conferencing” section on page 2-9.
Chapter 2 Installing Web Conferencing Installation Tasks: Web Conferencing Step 3 Configure network teaming by using the HP Network Configuration Utility, available by choosing Start > Settings > Control Panel > HP Network. Refer to the HP Network Configuration Utility online help for instructions. Step 4 Add the primary IP address to the NIC team: Step 5 Step 6 Step 7 a. On the Start menu, click Settings > Network Connections. b. Right-click Local Area Connection 3, then click Properties. c.
Chapter 2 Installing Web Conferencing Installation Tasks: Web Conferencing • (If the local server option is chosen) SQL Server 2000. This requires an automatic reboot. • (If the local server option is chosen) The appropriate release of the SQL Server 2000 service pack. This requires an automatic reboot. • Cisco Unified MeetingPlace Web Conferencing engine. This requires an automatic reboot.
Chapter 2 Installing Web Conferencing Installation Tasks: Web Conferencing Step 3 Step 4 After the install files are extracted, click Next and follow the instructions in the installer windows using the information you gathered in the “Gathering Web Conferencing Installation Values” section on page 2-3. Note the following considerations: • If you enter an IP address instead of a hostname for the Audio Server system, a warning message appears regarding reverse connection.
Chapter 2 Installing Web Conferencing Postinstallation Tasks: Web Conferencing MPConnect (0x14B0) Debug: Response: Step 7 Continue with the next section, “Postinstallation Tasks: Web Conferencing.
Chapter 2 Installing Web Conferencing Postinstallation Tasks: Web Conferencing • Step 6 Step 7 This hostname must be resolvable by its intended users. (For details, see the “Testing the Web Server Home Page Connection” section on page 2-13.) For Hostname [Web Conferencing], enter the FQDN of the secondary network interface on the web server, for example, hostnamewc.domain.com. Note the following considerations: • To use SSL, you must enter the FQDN.
Chapter 2 Installing Web Conferencing Postinstallation Tasks: Web Conferencing Step 4 From the New Meeting scheduling page, fill in your meeting details, then click Schedule. Step 5 Return to the Welcome page and enter the meeting ID of the meeting you just scheduled, then click Attend Meeting. Step 6 Confirm that the meeting console loads properly.
Chapter 2 Installing Web Conferencing Postinstallation Tasks: Web Conferencing c. Click Security to expand it. d. Click New Login. The SQL Server Login Properties window opens. Step 2 On the General tab, enter a name for the login. Step 3 Click SQL Server Authentication, then enter a password for the account. Step 4 In the Database drop-down menu, click MPWEB to set the MPWEB database as the default database. Step 5 Click the Database Access tab.
Chapter 2 Installing Web Conferencing Postinstallation Tasks: Web Conferencing Step 5 For Username and Password, enter the login account username and password you applied to the SQL Server in the “To Create a Least-Privileged SQL Account for Web Conferencing” procedure on page 2-14. Step 6 Click OK. Step 7 Restart the Cisco Unified MeetingPlace Web Conferencing Service: a. From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services. b.
C H A P T E R 3 Installing Web Conferencing for a Segmented Meeting Access Configuration Cisco Unified MeetingPlace Web Conferencing supports a segmented meeting access configuration that allows you to provide external access to your users while maintaining network security. Although you can provide external access to Cisco Unified MeetingPlace web conferences by simply opening ports in your firewall, we do not recommend this option because it lacks security.
Chapter 3 Installing Web Conferencing for a Segmented Meeting Access Configuration About Segmented Meeting Access • About the SMA-2S Configuration and Video-Enabled Systems, page 3-4 About the SMA-2S Configuration Note For requirements, refer to the “Segmented Meeting Access Requirements” sections of System Requirements for Cisco Unified MeetingPlace at http://www.cisco.com/en/us/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
Chapter 3 Installing Web Conferencing for a Segmented Meeting Access Configuration About Segmented Meeting Access Segmented Meeting Access-2 Server Configuration 1 2 LAN/WAN DMZ Internet 3 1 4 Internal Cisco Unified MeetingPlace web server 2 This web server sits inside the private corporate network. 3 Internal user 121504 Figure 3-1 External Cisco Unified MeetingPlace web server This web server sits in a network segment, such as a DMZ.
Chapter 3 Preinstallation Tasks: Web Conferencing in an SMA-2S Configuration Installing Web Conferencing for a Segmented Meeting Access Configuration About the SMA-2S Configuration and Video-Enabled Systems In a Segmented Meeting Access-2 Server (SMA-2S) deployment, note the following considerations: • If the Video Integration is deployed on the internal web server, users can schedule internal video-enabled meetings from the web. Requests to schedule external video meetings are denied.
Chapter 3 Installing Web Conferencing for a Segmented Meeting Access Configuration Installation Tasks: Web Conferencing in an SMA-2S Configuration 7. Gather the values needed for the installation of the external server. This must be a Cisco MCS in a network segment, such as a DMZ. See the “Gathering Web Conferencing Installation Values” section on page 2-3. Installation Tasks: Web Conferencing in an SMA-2S Configuration 1. Install the operating system on the internal web server.
Chapter 3 Postinstallation Tasks: Web Conferencing in an SMA-2S Configuration Installing Web Conferencing for a Segmented Meeting Access Configuration Postinstallation Tasks: Web Conferencing in an SMA-2S Configuration 1.
C H A P T E R 4 Installing Web Conferencing in a Load Balancing Configuration This chapter describes how to install Cisco Unified MeetingPlace Web Conferencing in a load balancing configuration. It does not describe upgrades.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration About Installing Web Conferencing in a Load Balancing Configuration • Load Balancing Behavior with Internal and External Clusters, page 4-5 • Recommendations for a Robust Cisco Unified MeetingPlace System, page 4-6 • End-User Experience During Meeting Console Failover, page 4-6 Restrictions for Installing Web Conferencing in a Load Balancing Configuration • Microsoft Network Load Balancing is not supported.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration About Installing Web Conferencing in a Load Balancing Configuration Figure 4-1 One Cluster Configuration 1 3 121507 2 1 Cisco Unified MeetingPlace Audio Server system. 3 SQL Server—All web servers in a cluster must connect to the same SQL Server. Figure 4-2 2 Cisco Unified MeetingPlace web server cluster—This can be an internal cluster or external cluster.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration About Installing Web Conferencing in a Load Balancing Configuration 1 2 4 121506 5 3 1 Cisco Unified MeetingPlace Audio Server system. 2 3 SQL Server—All web servers in a cluster 4 must connect to the same SQL Server. Single web server—This can be an internal or external web server. 5 SQL Server—The single web server must connect to a separate SQL Server.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration About Installing Web Conferencing in a Load Balancing Configuration Figure 4-4 Web Conferencing Load Balancing for Meetings and Participants Cisco Unified MeetingPlace Web Conferencing Server 2 Cisco Unified MeetingPlace Web Conferencing Server 3 Origin 1 Origin 2 Origin 3 Meeting 1 Meeting 2 Meeting 3 Edge 1 Edge 2 Edge 3 Participant 1 in meeting 1 Participant 2 in meeting 1 Participant 3 in meeting 2 Participant 4 in
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration About Installing Web Conferencing in a Load Balancing Configuration Table 4-1 If... Load Balancing Behavior in Cisco Unified MeetingPlace Web Conferencing Then... Allow External Web This meeting is reserved for internal attendees only.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration About Installing Web Conferencing in a Load Balancing Configuration for Video-Enabled Systems 3. Each meeting console client automatically tries to reconnect the user to the edge server. If this attempt fails, the meeting console attempts to connect to the edge server designated as the backup for that meeting.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Preinstallation Tasks: Web Conferencing in a Load Balancing Configuration Preparing the Internal Cluster Before You Begin Review the “Load Balancing Requirements” section in System Requirements for Cisco Unified MeetingPlace at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html. To Prepare the Internal Cluster Step 1 Determine and create a common domain Windows administration account.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Installation Tasks: Web Conferencing in a Load Balancing Configuration You can create this folder on the same machine as your first external web server, or on another machine. Keep in mind that this shared storage location is where attachments are stored and, therefore, where all web servers in this cluster go to find attachments.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Installation Tasks: Web Conferencing in a Load Balancing Configuration f. For Content Cache Size, enter a value between 0 and 100 for the percentage of total disk space to use to cache content on the local server. g. In the appropriate fields, enter a domain, username, and password for a Windows account that will be used to access the shared storage location.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Installation Tasks: Web Conferencing in a Load Balancing Configuration Step 3 Configure the shared storage for this web server by performing the following sub-steps: a. On the Web Conferencing server, open a web browser and browse to http://localhost:8002. When you access this URL on the server, you are automatically signed in to Cisco Unified MeetingPlace Web Conferencing as a technician. b. Click Admin, then Shared Storage. c.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Installation Tasks: Web Conferencing in a Load Balancing Configuration Installing the First External Web Server Before You Begin • Read the “Installing Web Conferencing” chapter and have it available to assist you with this section. • Complete the “Preparing the External Cluster” section on page 4-8. • Complete the “Copying GUIDS from the Internal to the External Web Server” section on page 4-11.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Installation Tasks: Web Conferencing in a Load Balancing Configuration Step 3 If you have additional external web servers, continue with the “Installing Additional External Web Servers” section on page 4-13. If you do not have additional external web servers, continue with the “Linking the Internal and External Servers” section on page 4-14.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Installation Tasks: Web Conferencing in a Load Balancing Configuration f. To put the changes into effect, click Reboot Server, then click OK to confirm the reboot. The server shuts down and restarts. Step 4 Repeat this procedure until you have installed all the external web servers. Step 5 Continue with the “Linking the Internal and External Servers” section on page 4-14.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Postinstallation Tasks: Web Conferencing in a Load Balancing Configuration • Step 9 Site Name should have a default value equal to the NetBIO name of the first web server you installed in this cluster. For DMZ Web Server, choose the external web server you just added. This configures the internal web servers in this cluster to point to this external web server in the case of external meetings. Step 10 Click Submit.
Chapter 4 Installing Web Conferencing in a Load Balancing Configuration Postinstallation Tasks: Web Conferencing in a Load Balancing Configuration Viewing the Web Conferencing Load on a Server The amount of web conferencing load on a web server is indicated in the Current Server Load Index field as a number between 0 and 1. This number is a weighed average among several factors, such as CPU, memory, and disk usage. The higher the value, the heavier the load on this web server.
C H A P T E R 5 Troubleshooting the Web Conferencing Installation This chapter describes how to troubleshoot common problems that can occur while installing Cisco Unified MeetingPlace Web Conferencing.
Chapter 5 Troubleshooting the Web Conferencing Installation Installation Problems 4. If the server is still not working properly, run the Cisco Unified MeetingPlace Web Conferencing installer again in Repair mode. 5. If the server is still not working properly, collect the following installation logs and contact your Cisco support representative: • mpwebstp.log • mpwebstp-sql.log • mpwebstp-sql2ksp4.log Web Conferencing installation logs are in the C:\Winnt directory.
Chapter 5 Troubleshooting the Web Conferencing Installation Server Connection Problems Step 2 In the OS Image field, verify the operating system version. Step 3 Click OK to close the MCS Version Utility. Obtaining Additional Assistance If there is a problem with a Windows service or the web server loses its connection, go to the drive:\Program Files\Cisco Systems\MPWeb\datasvc directory and run Dcdiags.bat as soon as possible to generate a server log.
Chapter 5 Troubleshooting the Web Conferencing Installation Meeting Room Connection Problems Step 5 Click OK. Step 6 Click Save Changes. Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.
A P P E N D I X A Uninstalling Web Conferencing or SQL Server Software This appendix contains the following sections: • Uninstalling Web Conferencing Software, page A-1 • Uninstalling SQL Server Software and Removing MPWEB SQL Database Files, page A-1 Uninstalling Web Conferencing Software To Uninstall Web Conferencing Software Step 1 From the Windows Start menu, choose Settings > Control Panel > Add/Remove Programs.
Appendix A Uninstalling Web Conferencing or SQL Server Software Uninstalling SQL Server Software and Removing MPWEB SQL Database Files To Remove SQL Server Software Step 1 From the Windows Start menu, choose Settings > Control Panel > Administrative Tools > Services. Step 2 Stop the Microsoft SQL Server service. Step 3 From the Start menu, choose Settings > Control Panel > Add/Remove Programs, then choose Microsoft SQL Server. Step 4 Click Remove. Step 5 Reboot the server.
INDEX common storage location (load balancing) A preparing (load balancing) account, least privileged SQL, creating 2-14 4-8 common administration account Audio Server external cluster (load balancing) hostname 2-3 internal cluster installation requirement 2-2 4-8 4-8 common storage location B external cluster (load balancing) 4-8 internal cluster (load balancing) 4-8 components installed with Web Conferencing 2-9 configuring behavior failover 4-8 redirection of external meetings
Index common storage location (load balancing) preparing (load balancing) 4-8 4-8 external web servers copying GUIDS to (load balancing) 4-11 installing additional (load balancing) additional external web servers (load balancing) 4-13 additional internal web servers (load balancing) 4-10 first external web server (load balancing) 4-12 first internal web server (load balancing) 4-9 operating system on Cisco MCS 4-13 2-5 SQL Server on remote server, about troubleshooting F 2-2 5-1 Web Co
Index mixed cluster and single configuration, illustration 4-3 product key, Cisco MCS mixed cluster configuration, illustration one cluster configuration, illustration postinstallation tasks R 4-3 redirection 4-7 external meetings, configuring (load balancing) preparing external cluster 4-8 preparing internal cluster 4-8 remote server, about installing SQL Server 4-6 SQL Server software 4-2 4-7 Web Conferencing clusters, about 4-16 installing additional internal web servers (load balancing
Index SSL W SMA-2S configuration with segmented DNS 3-3 Web Conferencing about T 1-1 benefits 1-3 Cisco MeetingPlace Agent service tasks installation common endpoints 2-5 installation for load balancing postinstallation for load balancing preinstallation connecting procedure 4-15 1-2 1-5 fulfilling user requests, illustration 2-1, 3-4 preinstallation for load balancing testing installation 1-3 components, overview 4-9 1-4 meeting reliability 4-7 network security 2-13 Terminal Se