Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright © 2000-2002, Cisco Systems, Inc. All rights reserved.
CONTENTS Preface xi About this Guide xi Related Documentation xii Obtaining Documentation xiii World Wide Web xiii Documentation CD-ROM xiii Ordering Documentation xiii Documentation Feedback xiv Obtaining Technical Assistance xiv Cisco.
Contents Using the Speakerphone 1-14 Using the Headset 1-14 Customizing Your Phone From the User Options Web Pages 1-15 Logging In to the User Options Web Pages 1-16 Changing the Default Language for the User Options Web Pages 1-17 Establishing Cisco IP Phone Services 1-18 Subscribing to Services 1-19 How to Change or End Subscriptions 1-20 CHAPTER 2 Customizing Phone Settings 2-1 Adjusting the Handset, Speakerphone, and Headset Volume 2-1 Adjusting the Ringer Volume 2-2 Personalizing the Ringer Sound 2
Contents Answering Calls on Another Extension Using Call Pickup 3-10 How to Pick Up Calls Within Your Group 3-11 How to Pick Up Calls Outside of Your Group 3-11 Using Speed Dial 3-12 Forwarding Calls to Another Extension 3-14 Setting Up Call Forwarding on Your Phone 3-14 Setting Up Call Forwarding When Not at Your Phone 3-15 Canceling Call Forwarding 3-16 Making Conference Calls 3-17 Placing a Conference Call 3-18 Using Meet-Me Conferences 3-18 Establishing a Meet-Me Conference 3-19 Joining a Meet-Me Confe
Contents Searching Personal Address Book Entries on Your Phone 5-6 Editing a Personal Address Book Entry on Your Phone 5-7 Deleting an Address Book Entry on the Web 5-8 Dialing a Personal Address Book Entry 5-9 Using the Cisco IP Phone Address Book Synchronizer 5-9 Installing the Cisco IP Phone Address Book Synchronizer 5-9 Configuring the Cisco IP Phone Address Book Synchronizer 5-11 Using Fast Dials 5-12 Subscribing to Personal Fast Dials 5-12 Assigning Fast Dial Codes to Phone Numbers on the Web 5-13 Re
Contents How do I change the settings for my Cisco CallManager Extension Mobility line? A-3 How do I forward calls? A-4 How do I store numbers of friends and colleagues that I want to call often? A-4 I’ve used up all my speed dial lines, can I add more? A-5 If I cannot answer a call that I have forwarded to another number, will the call get re-routed to my voice mail system? A-5 Can I use call forwarding to send my calls directly to voice mail, without ringing my desk top phone? A-6 Why don’t I get a dial
Contents Cisco IP Phone 7960 and 7940 Series User Guide x 78-10182-08
Preface This preface covers these topics: • About this Guide, page xi • Related Documentation, page xii • Obtaining Documentation, page xiii • Obtaining Technical Assistance, page xiv • Document Conventions, page xvii About this Guide Use this guide to perform basic and advanced phone tasks using a phone in the Cisco IP Phone 7960 or 7940 series running in a Cisco CallManager phone system.
Preface Related Documentation Chapter Contents Chapter 4, “Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature” In-depth information about Cisco CallManager Extension Mobility. Chapter 5, “Managing Your Contacts” Information and procedures for managing your contacts on your phone and on the web using the Personal Directories, Personal Address Book, Fast Dials, and more.
Preface Obtaining Documentation Obtaining Documentation These sections explain how to obtain documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com Translated documentation is available at this URL: http://www.cisco.com/public/countries_languages.shtml Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package.
Preface Obtaining Technical Assistance Documentation Feedback You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the “Leave Feedback” section at the bottom of the page. You can e-mail your comments to bug-doc@cisco.com.
Preface Obtaining Technical Assistance • Order Cisco learning materials and merchandise • Register for online skill assessment, training, and certification programs If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL: http://www.cisco.com Technical Assistance Center The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution.
Preface Obtaining Technical Assistance All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register: http://www.cisco.com/register/ If you are a Cisco.
Preface Document Conventions Document Conventions This document uses the following conventions: Convention Description boldface font Commands and keywords are in boldface. italic font Arguments for which you supply values are in italics. [ ] Elements in square brackets are optional. {x|y|z} Alternative keywords are grouped in braces and separated by vertical bars. [x|y|z] Optional alternative keywords are grouped in brackets and separated by vertical bars. string A nonquoted set of characters.
Preface Document Conventions Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following conventions: Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Preface Document Conventions Attention Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents.
Preface Document Conventions Aviso Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes.
C H A P T E R 1 Introducing Your Cisco IP Phone A Cisco IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. This phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. It also supports features that you have come to expect from a telephone—such as speed dialing, redial, call transfer, conference calling, and voice mail access. Your Cisco IP Phone offers features that might surprise you.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Connecting Your Cisco IP Phone Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, connecting your phone is easy. Follow the steps below. Refer to to locate ports on the back of your phone. Before You Begin Verify that your system administrator is ready for you to connect your Cisco IP Phone to the network.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Step 3 If your system administrator delivered your Cisco IP Phone with a power supply, connect the power supply plug to the DC48V AC adapter port on the back of the phone. If your system administrator delivered your phone without a power supply, your phone probably receives power through the Ethernet connection. Step 4 Use the power cable to connect the power supply to a standard power outlet in your workspace.
Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Table 1-1 Cisco IP Phone cable connections 1 RS232 10/100 SW 10/100 PC + DC48V 7 2 6 3 58670 5 4 1 DC adapter port (DC48V) 5 Access port (10/100 PC) 2 Power supply with AC adapter port plug 6 Handset port 3 Power cable with wall socket plug 7 Headset port 4 Network port (10/100 SW) Cisco IP Phone 7960 and 7940 Series User Guide 1-4 78-10182-08
Chapter 1 Introducing Your Cisco IP Phone Auto-Registering Your Phone Using TAPS Related Topics • Auto-Registering Your Phone Using TAPS, page 1-5 • A Road Map to Your Cisco IP Phone, page 1-6 • Using the Handset, Headset, and Speakerphone, page 1-12 Auto-Registering Your Phone Using TAPS Your administrator may ask you to auto-register your Cisco IP Phone using TAPS, the Tool for Auto-Registered Phones Support. TAPS might be used either for a new phone or to replace an existing phone.
Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Step 5 To confirm, enter your personal extension number again, followed by the # key. The phone displays a confirmation message. Step 6 Hang up the phone. The phone resets and displays your extension number.
Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Figure 1-1 Cisco IP Phone 7960 2 3 4 1 5 6 7 8 68561 9 17 16 15 14 13 12 11 10 Figure 1-2 Cisco IP Phone 7940 2 3 4 1 5 6 7 8 17 16 15 14 13 12 11 10 68562 9 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1-7
Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone 1 Handset with indicator light Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and can be set to remain lit when you receive a voice mail message. For more information on working with the handset, refer to the “Adjusting the Handset, Speakerphone, and Headset Volume” section on page 2-1. 2 LCD screen 3 Cisco IP Phone Indicates your Cisco IP Phone model.
Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone 12 Volume button Increases or decreases volume for the handset, headset, or speakerphone (depending upon which is currently active). Also controls the ringer volume (if the handset is in its cradle), and the LCD screen contrast. For more information on adjusting the volume, refer to the “Adjusting the Handset, Speakerphone, and Headset Volume” section on page 2-1 and the “Adjusting the Ringer Volume” section on page 2-2.
Chapter 1 Introducing Your Cisco IP Phone Using the Feature Buttons Using the Feature Buttons Your Cisco IP Phone has five feature buttons: • Services button—Displays services on your phone’s LCD screen. These are services to which you have already subscribed using the Cisco CallManager User Options web pages. Your system administrator determines the services that are available to you. For more information, see the “Establishing Cisco IP Phone Services” section on page 1-18.
Chapter 1 Introducing Your Cisco IP Phone Navigating on Your Phone • Personalizing the Ringer Sound, page 2-3 • Changing the LCD Screen Contrast, page 2-5 • Accessing Network Configuration Data, page C-1 • Accessing Status Data, page C-2 Navigating on Your Phone Navigating on your Cisco IP Phone is easy. You use the Navigation button, the softkeys, and the key pad to make your selections: • Softkeys correspond to the option tabs displayed along the bottom of your LCD screen.
Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Headset, and Speakerphone Related Topics • A Road Map to Your Cisco IP Phone, page 1-6 • Using the Feature Buttons, page 1-10 Using the Handset, Headset, and Speakerphone Your Cisco IP Phone works with a handset, headset, or speakerphone.
Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Headset, and Speakerphone Figure 1-3 Using the Handset Rest 2 3 77354 1 1 Set the handset aside and use your thumb and finger to grasp and pull out the square plastic tab in the handset rest. 2 Rotate the tab 180 degrees. 3 Slide the tab back into the handset rest with the extension protruding from the top of the tab. Replace the handset in the rest.
Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Headset, and Speakerphone Using the Speakerphone You can use the speakerphone in conjunction with all of the features on your Cisco IP Phone. To place and answer calls using the speakerphone, press the Speaker button. To switch from speakerphone to handset during a call, simply lift the handset.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. on page 1-4 illustrates the headset port and other cable connection ports on your phone.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages You can also get a copy of the documentation available for your phone on the User Options Pages.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Changing the Default Language for the User Options Web Pages Use this procedure to change the default language (French or English, for example) in which information is displayed on the Cisco CallManager User Options web pages. If you use the Cisco CallManager Extension Mobility service, follow this procedure to change the default language for both your device profile and your User Options web pages.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Step 3 Select the language that you want to use as the default language from the “User Locale” drop-down list and click Update. The language that you have selected now serves as the default language for each of the User Options web pages in the current web session and in future sessions.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Related Topics • Logging In to the User Options Web Pages, page 1-16 • Changing the Default Language for the User Options Web Pages, page 1-17 Subscribing to Services Follow these steps to subscribe to services. Before You Begin Log in to the User Options web page. For information on the User Options web page and how to access it, see the “Logging In to the User Options Web Pages” section on page 1-16.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Step 6 To subscribe to another service, click New Subscription in the Subscribed Services pane. To exit, click Return to the Menu or Log Off at the bottom of the page. Related Topics • Establishing Cisco IP Phone Services, page 1-18 • How to Change or End Subscriptions, page 1-20 How to Change or End Subscriptions You can change or end your current subscriptions at any time.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Step 4 When you are finished, click Return to the Menu or Log Off at the bottom of the page.
Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Cisco IP Phone 7960 and 7940 Series User Guide 1-22 78-10182-08
C H A P T E R 2 Customizing Phone Settings These procedures help you personalize settings for your Cisco IP Phone: • Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 • Adjusting the Ringer Volume, page 2-2 • Personalizing the Ringer Sound, page 2-3 • Adjusting the Message Waiting Indicator Light, page 2-4 • Changing the LCD Screen Contrast, page 2-5 • Changing the Language for the Phone LCD Screen, page 2-6 Adjusting the Handset, Speakerphone, and Headset Volume You can adjust
Chapter 2 Customizing Phone Settings Adjusting the Ringer Volume Note Step 2 If you press the Volume button when none of these are in use, you are adjusting the ringer volume. For details, see the “Adjusting the Ringer Volume” section on page 2-2. To save this volume setting for future calls, press the Save softkey.
Chapter 2 Customizing Phone Settings Personalizing the Ringer Sound Personalizing the Ringer Sound You can change the sound your phone makes when it rings to suit your tastes and to help you differentiate between your phone ringing and another nearby phone, or to differentiate between different lines on your own phone. Follow these steps to change the sound used by the ringer. Procedure Step 1 Press the Settings button.
Chapter 2 Customizing Phone Settings Adjusting the Message Waiting Indicator Light Adjusting the Message Waiting Indicator Light You can change the behavior policy of the message waiting indicator light (or “lamp”) for each line appearance on your Cisco IP Phone. The message waiting indicator is the red strip on your phone’s handset that blinks when you receive an incoming call.
Chapter 2 Customizing Phone Settings Changing the LCD Screen Contrast Changing the LCD Screen Contrast To improve the readability of the LCD screen, follow these steps to adjust the contrast. Procedure Step 1 Press the Settings button. Step 2 From the Settings menu, use the Navigation button to select Contrast. Step 3 Perform one of the following: Step 4 • To set the desired contrast level—press the Up or Down softkeys (or the Volume buttons).
Chapter 2 Customizing Phone Settings Changing the Language for the Phone LCD Screen Changing the Language for the Phone LCD Screen Use this procedure to change the default language in which information is displayed on the Cisco IP Phone’s LCD screen. Note If you use the Cisco CallManager Extension Mobility service, follow the procedure described in the“Changing the Default Language for the User Options Web Pages” section on page 1-17.
Chapter 2 Customizing Phone Settings Changing the Language for the Phone LCD Screen Related Topics • Changing the LCD Screen Contrast, page 2-5 • Changing the Default Language for the User Options Web Pages, page 1-17 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 2-7
Chapter 2 Customizing Phone Settings Changing the Language for the Phone LCD Screen Cisco IP Phone 7960 and 7940 Series User Guide 2-8 78-10182-08
C H A P T E R 3 Placing a Call and Other Basic Phone Tasks Basic phone tasks include placing, receiving and forwarding calls.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls • Ending a Call, page 3-4 • Muting a Call, page 3-5 • Putting a Call on Hold, page 3-6 • Transferring a Call to Another Extension, page 3-7 • Redialing the Last Number Dialed, page 3-8 • How to Get Notified When a Busy Line is Available Using Cisco Call Back, page 3-8 • Storing and Retrieving a Call Using Call Park, page 3-9 • Answering Calls on Another Extension Using Call Pickup, page 3-10 Placing a Call Table 3
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Table 3-1 Placing calls on your Cisco IP Phone (continued) If you want to... Then... redial the most recently dialed number Press the Redial softkey. use speed dial numbers Press a Speed dial button to place a call to the corresponding number. See the “Using Speed Dial” section on page 3-12 for details. use a directory Select a number from one of the directories, then press the Dial softkey.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Answering a Call Table 3-2 lists ways to answer an incoming call: Table 3-2 Answering a Call If you want to... Then... use the handset Lift the handset. use a headset If the Headset button: • is not lit, then press it. • is lit, then press the Answer softkey or the line button of the incoming call. use the speakerphone Press the Answer softkey or the Speaker button.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Table 3-3 Ending a Call (continued) If you are using... Then... a headset Press the Headset button or the EndCall softkey. the speakerphone Press the Speaker button or the EndCall softkey.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Putting a Call on Hold When you put a call on hold, the call remains active even though you and the other party cannot hear one another. You can answer other calls while a call is on hold. Note Engaging the Hold feature generates music or a beeping tone. For this reason, avoid putting a conference call on hold. Table 3-4 lists ways to use the Hold feature: Table 3-4 Putting a Call on Hold If you... Then...
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Transferring a Call to Another Extension Follow these steps to transfer a call to another phone. Procedure Step 1 During a call, press the Trnsfer softkey. This puts the call on hold. Step 2 Dial the number or office extension to which you want to transfer the call. Step 3 When it rings on the other end, press Trnsfer again. Or, when the party answers, announce the call and then press Trnsfer.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Redialing the Last Number Dialed To redial the most recently dialed number, press the Redial softkey. Doing so without lifting the handset activates the speakerphone or headset. To redial a number from a line other than your primary line, select the desired line button and then press Redial.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Step 3 To verify the status of the call back notification, press the CallBack softkey while your phone is idle. A confirmation message displays. Press the Exit softkey to close the confirmation screen or press the Cancel softkey to cancel call back notification. Step 4 When the extension you called is available to receive a call, you receive an audio and visual alert from your phone. Press Dial to dial the number.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls Step 4 To retrieve the parked call from any phone in the Cisco CallManager system, dial the call park number at which the call is parked. Note You have a limited amount of time to retrieve the parked call before it reverts to ringing at its original destination. See your system administrator for this time limit.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Telephone Calls • Putting a Call on Hold, page 3-6 • Redialing the Last Number Dialed, page 3-8 How to Pick Up Calls Within Your Group Call pickup allows you to pick up incoming calls within your own group. A “group” in this sense is any consolidation of Cisco IP Phone extensions, as defined by your system administrator. For example, your group might contain co-workers in neighboring offices or cubes.
Chapter 3 Placing a Call and Other Basic Phone Tasks Using Speed Dial Procedure Step 1 Press any available line button. Step 2 Press the GPickUp softkey. Step 3 Dial the required call pickup group number. Step 4 Answer the incoming call that is redirected to your phone. Step 5 To pick up a call using a different call pickup group number, hang up and begin again at Step 1.
Chapter 3 Placing a Call and Other Basic Phone Tasks Using Speed Dial Follow these instructions to set up your speed dial buttons. Before You Begin Log in to the User Options web page. For information on the User Options web page and how to access it, see the “Logging In to the User Options Web Pages” section on page 1-16. Procedure Step 1 From the User Options web page, click Add/Update your Speed Dials. The Add/Update Your Speed Dials page appears.
Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Extension Related Topics • Using Fast Dials, page 5-12 • Making Telephone Calls, page 3-1 Forwarding Calls to Another Extension Call forwarding allows you to redirect all incoming calls from your Cisco IP Phone to another number. Use call forwarding to: • Send incoming calls to another number where you can answer the calls (for example, if you are going to be working in an alternate office).
Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Extension For example, enter an access code such as 9 or the area code, if necessary. Your system administrator might restrict the call forwarding feature to numbers within your company. After you enter the number, an animated phone icon with a flashing right arrow appears in the upper-right corner of the LCD screen.
Chapter 3 Placing a Call and Other Basic Phone Tasks Forwarding Calls to Another Extension Procedure Step 1 From the User Options web page, click Forward all calls to a different number. The Forward Your Calls page appears. Step 2 Check the check box next to the line from which you want your incoming calls forwarded. Step 3 Choose where to send calls: • To send calls directly to voice mail, and not ring your phone, choose Voice Mail.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Before You Begin Log in to the User Options web page. For information on the User Options web page and how to access it, see the “Logging In to the User Options Web Pages” section on page 1-16. Procedure Step 1 From the User Options web page, click Forward all calls to a different number. The Forward Your Calls page appears. Step 2 Clear the checkbox next to the line for which you want to cancel call forwarding.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Placing a Conference Call Follow these steps to turn a call into a conference call. Procedure Step 1 During a call, press the more softkey and then the Confrn softkey. Doing so automatically activates a new line and puts the first party on hold. Step 2 Place a call to another number or extension. Step 3 When the call connects, press Confrn again to add the new party to the conference call.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls Establishing a Meet-Me Conference Follow these steps to establish a Meet-Me conference call. Before You Begin Contact your system administrator for the necessary Meet-Me conference number or numbers. Procedure Step 1 Press the more softkey twice to display the Meet-Me tab. Step 2 Press the Meet-Me softkey. Step 3 Dial the Meet-Me conference number. Step 4 Follow the voice instructions to establish the Meet-Me conference.
Chapter 3 Placing a Call and Other Basic Phone Tasks Making Conference Calls • Using Meet-Me Conferences, page 3-18 • Conferencing by Barging in on Established Conversations, page 3-20 • Establishing a Meet-Me Conference, page 3-19 Conferencing by Barging in on Established Conversations The Barge feature lets you add yourself to a call in progress on a shared line appearance.
Chapter 3 Placing a Call and Other Basic Phone Tasks Using Voice Mail Using Voice Mail Your phone administrator chooses the voice mail system that your phone uses. For information on how to use your voice mail system, refer to the documentation that came with it. For example, if your administrator configured your phone system to work with Cisco Unity, you would refer to the Cisco Unity documentation about working with your voice mail.
Chapter 3 Placing a Call and Other Basic Phone Tasks Viewing and Dialing from the Phone Logs (see the “Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature” section on page 4-1), the call history is only available for times you are logged into the phone. Also, there is a limit on the number of call history records that can be stored. Your system administrator can provide information on this limit.
Chapter 3 Placing a Call and Other Basic Phone Tasks Searching and Dialing from the Phone Directory Searching and Dialing from the Phone Directory Your phone may come configured with a corporate or local phone directory. This directory is searchable and allows you to find and dial phone numbers of colleagues easily. Follow these steps to view or dial from a directory in your company. Procedure Step 1 Press the Directories button.
Chapter 3 Placing a Call and Other Basic Phone Tasks Searching and Dialing from the Phone Directory Cisco IP Phone 7960 and 7940 Series User Guide 3-24 78-10182-08
C H A P T E R 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Your system administrator might provide you with a service called Cisco CallManager Extension Mobility. This service allows you to associate your phone number and user profile with any Cisco IP Phone.
Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Logging in to Cisco CallManager Extension Mobility beginning of every day. If you hear a busy signal after pressing the Messages button or any key on the touch tone key pad, then you must log in before using the phone. With Cisco CallManager Extension Mobility, you can be logged into only one phone at a time. If you want to use another phone, you must log out of the first phone.
Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Logging in to Cisco CallManager Extension Mobility Note Your system administrator chooses the name for your particular extension mobility service. These options might display on the Settings menu of your phone LCD screen as “extension mobility service,” for example. Step 3 Enter your user ID.
Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Logging Out of Cisco CallManager Extension Mobility Logging Out of Cisco CallManager Extension Mobility When you are ready to log out of Cisco CallManager Extension Mobility, follow these steps. Procedure Step 1 Press the Services button on your phone. Step 2 Use the Navigation button to select the logout option for Cisco CallManager Extension Mobility. Step 3 Press the Select softkey.
Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Changing Your Cisco CallManager Extension Mobility PIN Changing Your Cisco CallManager Extension Mobility PIN To change your Cisco CallManager Extension Mobility PIN, use the Cisco CallManager User Options web pages: Note Changing your PIN will effect any service that requires a PIN, such as Personal Address Book and Personal Fast Dials.
Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature Changing Your Cisco CallManager Extension Mobility PIN Cisco IP Phone 7960 and 7940 Series User Guide 4-6 78-10182-08
C H A P T E R 5 Managing Your Contacts Your Cisco IP Phone might supply several different features to help you manage your phone contacts: a personal address book, a Cisco IP phone synchronizer, the Personal Address Book service, and the Personal Fast Dials service. The Personal Address Book allows you to store names and numbers of your common contacts.
Chapter 5 Managing Your Contacts Managing Your Personal Address Book Related Topics • Managing Your Personal Address Book, page 5-2 • Dialing a Personal Address Book Entry, page 5-9 • Using the Cisco IP Phone Address Book Synchronizer, page 5-9 • Using Fast Dials, page 5-12 • Using Speed Dial, page 3-12 Managing Your Personal Address Book You can set up and maintain a personal address book that contains listings for people internal and external to your company.
Chapter 5 Managing Your Contacts Managing Your Personal Address Book Procedure Step 1 From the User Options Menu window in the Cisco IP Phone User Options application, choose a device to configure, such as your primary phone. Step 2 Click the Configure your Cisco IP Phone Services link. The Cisco IP Phone Services window displays. Step 3 Choose the service as named by your system administrator; for example, My Address Book. Step 4 Click Continue. Step 5 Enter the appropriate service information.
Chapter 5 Managing Your Contacts Managing Your Personal Address Book Creating a New Address Book Entry on the Web Follow these steps to create a new address book entry. Before You Begin Log in to the User Options web page. For information on the User Options web page and how to access it, see the “Logging In to the User Options Web Pages” section on page 1-16. Procedure Step 1 From the User Options web page, click Configure your Cisco Personal Address Book.
Chapter 5 Managing Your Contacts Managing Your Personal Address Book • Deleting an Address Book Entry on the Web, page 5-8 • Managing Your Personal Address Book, page 5-2 Searching for or Editing a Personal Address Book Entry on the Web Follow these steps to search for an address book entry. After you find the entry, you can modify or delete the entry, if necessary. Before You Begin Log in to the User Options web page.
Chapter 5 Managing Your Contacts Managing Your Personal Address Book • Searching Personal Address Book Entries on Your Phone, page 5-6 • Editing a Personal Address Book Entry on Your Phone, page 5-7 • Deleting an Address Book Entry on the Web, page 5-8 • Managing Your Personal Address Book, page 5-2 Searching Personal Address Book Entries on Your Phone Use the following procedure to find a personal address book entry. Procedure Step 1 Press the services button.
Chapter 5 Managing Your Contacts Managing Your Personal Address Book • Deleting an Address Book Entry on the Web, page 5-8 • Managing Your Personal Address Book, page 5-2 Editing a Personal Address Book Entry on Your Phone Use the following procedure to edit a Personal Address Book entry. Procedure Step 1 Find the entry that you want to edit as described in “Editing a Personal Address Book Entry on Your Phone” section on page 5-7. Step 2 Press the Edit softkey.
Chapter 5 Managing Your Contacts Managing Your Personal Address Book Deleting an Address Book Entry on the Web Follow these steps to delete an address book entry. Before You Begin Log in to the User Options web page. For information on the User Options web page and how to access it, see the “Logging In to the User Options Web Pages” section on page 1-16. Procedure Step 1 Find the entries you want to delete (see the “Searching for or Editing a Personal Address Book Entry on the Web” section on page 5-5.
Chapter 5 Managing Your Contacts Dialing a Personal Address Book Entry Dialing a Personal Address Book Entry Use the following procedure to dial a Personal Address Book entry. Procedure Step 1 Find the entry that you want to dial as described in “Editing a Personal Address Book Entry on Your Phone” section on page 5-7. Step 2 Use the navigation button to choose the directory number that you want to dial and press the Dial softkey.
Chapter 5 Managing Your Contacts Using the Cisco IP Phone Address Book Synchronizer Before You Begin You need to get the Cisco IP Phone Address Book Synchronizer installer file from your system administrator. Procedure Step 1 Double-click the TabSyncInstall.exe file provided by your system administrator. The Welcome to Cisco IP Phone Address Book Synchronizer window displays. Step 2 Click Next. The License Agreement window displays.
Chapter 5 Managing Your Contacts Using the Cisco IP Phone Address Book Synchronizer Configuring the Cisco IP Phone Address Book Synchronizer Use the following steps to configure the Cisco IP Phone Address Book Synchronizer and to synchronize your address book. Procedure Step 1 Open the Cisco IP Phone Address Book Synchronizer. If you accepted the default installation directory, you can open the application by choosing Start > Programs > Cisco > IP Phone Address Synchronizer.
Chapter 5 Managing Your Contacts Using Fast Dials Related Topics • Using the Cisco IP Phone Address Book Synchronizer, page 5-9 • Installing the Cisco IP Phone Address Book Synchronizer, page 5-9 Using Fast Dials With Personal Fast Dials, you can assign index numbers (from 1 to 99) to phone numbers for quick dialing from your Cisco IP phone. To use Personal Fast Dials, you must subscribe to the Fast Dials service and use either your phone or the USer Options web pages to assign fast dial numbers.
Chapter 5 Managing Your Contacts Using Fast Dials Procedure Step 1 From the User Options Menu window in the Cisco IP Phone User Options application, choose a device to configure, such as your primary phone. Step 2 Click the Configure your Cisco IP Phone Services link. The Cisco IP Phone Services window displays. Step 3 Choose the service as named by your system administrator; for example My Fast Dials and click Continue. Step 4 Enter the appropriate service information.
Chapter 5 Managing Your Contacts Using Fast Dials Follow these steps to assign a fast dial code to a phone number. Procedure Step 1 Begin by searching for the address book entry to which the phone number belongs. See the “Searching for or Editing a Personal Address Book Entry on the Web” section on page 5-5 for instructions. Step 2 Next, click the fast dial icon that corresponds to the appropriate entry. The Add a New Fast Dial Entry pop-up window appears.
Chapter 5 Managing Your Contacts Using Fast Dials Tip • If you chose an existing entry from your address book, then you can see the person’s nickname (or first and last name if no nickname is available). The initial M, W, or H (mobile, work, or home phone number, respectively) is displayed next to the person’s name.
Chapter 5 Managing Your Contacts Using Fast Dials Procedure Step 1 From the User Options Menu window in the Cisco IP Phone User Options application, choose a device to configure, such as your primary phone. Step 2 Click the Configure your Cisco Personal Address Book link. The Find and List Personal Address Book Entries window displays. Step 3 Click the Fast Dials link. Step 4 Check the checkboxes next to the entries that you want to remove.
Chapter 5 Managing Your Contacts Using Fast Dials Procedure Step 1 Find the address book entry for which you want to create a fast dial as described in “Editing a Personal Address Book Entry on Your Phone” section on page 5-7. Step 2 Use the navigation button to highlight the appropriate entry and press the Select softkey. Step 3 Press the FastDial softkey.
Chapter 5 Managing Your Contacts Using Fast Dials Procedure Step 1 From your Cisco IP Phone, press the services button. The phone displays the services that have been configured for your phone. Step 2 Use the navigation button to highlight the option that corresponds to the My Fast Dials service and press the Select softkey. Tip Step 3 Remember, the exact service name may vary, depending on how your system administrator configured the service. Press the Assign softkey.
Chapter 5 Managing Your Contacts Using Fast Dials Removing a Personal Fast Dials Entry on Your Phone Use the following procedure to remove a Personal Fast Dials entry. Procedure Step 1 From your Cisco IP Phone, press the services button. The phone displays the services that have been configured for your phone. Step 2 Use the navigation button to highlight the option that corresponds to the My Fast Dials service and press the Select softkey. Step 3 Press the Remove softkey.
Chapter 5 Managing Your Contacts Using Fast Dials Dialing a Personal Fast Dials Entry Use the following procedure to dial a number using the Personal Fast Dials service. Before You Begin Before you can use the Fast Dial feature on your Cisco IP Phone, you must subscribe to the Fast Dial service. For information on subscribing to services, refer to the “Establishing Cisco IP Phone Services” section on page 1-18 Procedure Step 1 From your Cisco IP Phone, press the services button.
C H A P T E R 6 Using the Cisco IP Phone 7914 Expansion Module The Cisco IP Phone 7914 Expansion Module attaches to phones in the Cisco IP Phone 7960 series and extends its functionality by adding 14 line appearances and/or speed dial numbers per module. One or two Expansion Modules can be attached to your IP Phone. One Expansion Module provides a total of 20 line and/or speed dial numbers. Two Expansion Modules provide a total of 34 line and/or speed dial buttons, as shown in Figure 6-1.
Chapter 6 Using the Cisco IP Phone 7914 Expansion Module Understanding Expansion Module Features Understanding Expansion Module Features Cisco IP Phone 7914 Expansion Module features are illustrated in Figure 6-2. Figure 6-2 Expansion Module Features 1 LCD screen—Displays either the phone number, speed dial number, or text label (such as a name) assigned to each button. Icons indicating line status function in the same way as those on the Cisco IP Phone 7960. 2 Lighted Buttons—14 buttons.
Chapter 6 Using the Cisco IP Phone 7914 Expansion Module How to Get More Information Tip You can assign phone numbers and text labels to speed dial buttons on your Expansion Module. For more information, see the “Using Speed Dial” section on page 3-12. Related Topics • How to Get More Information, page 6-3 How to Get More Information For more information about the 7914 Expanison Module, see the Cisco IP Phone 7914 Expansion Module Quick Start Guide.
Chapter 6 Using the Cisco IP Phone 7914 Expansion Module How to Get More Information Cisco IP Phone 7960 and 7940 Series User Guide 6-4 78-10182-08
A P P E N D I X A FAQ This Frequently Asked Questions section contains the following information: • How do I access voice mail?, page A-2 • How do I set speed dials?, page A-2 • How do I list my missed calls?, page A-2 • I don’t see a Hold button—how do I put someone on hold?, page A-3 • How do I change the contrast on the phone LCD screen?, page A-3 • How do I change the settings for my Cisco CallManager Extension Mobility line?, page A-3 • How do I forward calls?, page A-4 • How do I stor
Appendix A FAQ How do I access voice mail? How do I access voice mail? You can access your voice mail easily, just using the Messages button on your phone. For information about setting up and accessing voice mail, refer to the “Using Voice Mail” section on page 3-21. Related Topics • Using the Feature Buttons, page 1-10 How do I set speed dials? You add, modify, and delete speed dials on the User Options web page. To set up your speed dials, refer to the “Using Speed Dial” section on page 3-12.
Appendix A FAQ I don’t see a Hold button—how do I put someone on hold? I don’t see a Hold button—how do I put someone on hold? Some of the features and functions on your phone are accessed through softkeys. To put someone on hold, refer to the “Putting a Call on Hold” section on page 3-6. Related Topics • Navigating on Your Phone, page 1-11 How do I change the contrast on the phone LCD screen? You can make it easier to read the text on your phone LCD screen by adjusting the contrast.
Appendix A FAQ How do I forward calls? Related Topics • Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature, page 4-1 How do I forward calls? You can forward calls either from your phone or from the User Options web page. You can either forward calls to another extension, or to voice mail. For more information, refer to the “Forwarding Calls to Another Extension” section on page 3-14.
Appendix A FAQ I’ve used up all my speed dial lines, can I add more? I’ve used up all my speed dial lines, can I add more? If you assigned numbers to all of the speed dial buttons on your phone, there are two ways to store numbers for fast retrieval: • Add a Cisco IP Phone 7914 Expansion Module to your phone, and get an additional 14 speed dial lines (see Chapter 6, “Using the Cisco IP Phone 7914 Expansion Module.
Appendix A FAQ Can I use call forwarding to send my calls directly to voice mail, without ringing my desk top phone? Can I use call forwarding to send my calls directly to voice mail, without ringing my desk top phone? Yes. Follow the procedure in the “Setting Up Call Forwarding on Your Phone” section on page 3-14 and choose the Voice Mail option.
A P P E N D I X B Safety Notices Read the following safety notices before installing or using your Cisco IP Phone: These safety notices apply to phones in the Cisco IP Phone 7960 and 7940 series. Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents.
Appendix B Warning Safety Notices To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection.
A P P E N D I X C Troubleshooting Your Phone This appendix contains procedures and troubleshooting information you might need to diagnose problems with your phone or to help install your phone. The information in this appendix is only necessary if your administrator asks you to perform one of the procedures.
Appendix C Troubleshooting Your Phone Accessing Status Data Step 3 Press the Select softkey. From here, you can use the Navigation button to view your Network Configuration information, such as Host Name, Domain Name, IP Address, MAC address, TFTP server, and so on.
Appendix C Troubleshooting Your Phone Troubleshooting Cisco CallManager Extension Mobility Related Topics • Accessing Network Configuration Data, page C-1 • Troubleshooting Cisco CallManager Extension Mobility, page C-3 • Using the Quality Reporting Tool, page C-4 Troubleshooting Cisco CallManager Extension Mobility Use Table C-1 to troubleshoot error codes and messages displayed on your Cisco IP Phone.
Appendix C Troubleshooting Your Phone Using the Quality Reporting Tool Table C-1 Troubleshooting Error Messages (continued) Error Code or Message Recommended Action for Users System not enabled for login After you enter your UserID and PIN, the phone displays “System not enabled for login.” Ask your system administrator to enable the Cisco CallManager Extension Mobility service. User logged in elsewhere After you enter your UserID and PIN, the phone displays “User Logged in elsewhere.
Appendix C Troubleshooting Your Phone Using the Quality Reporting Tool Depending on how your system administrator configured the Quality Reporting Tool for your phone, you can use the QRT softkey in one of two ways: • To quickly report an audio problem with a current call, press the QRT softkey. Your phone will display: Audio quality data will be collected and logged. • After you press the QRT softkey, you may be presented with a list of phone menu options to provide more details about the problem.
Appendix C Troubleshooting Your Phone Using the Quality Reporting Tool Cisco IP Phone 7960 and 7940 Series User Guide C-6 78-10182-08
INDEX Symbols call pickup about 3-10 ? button about 1-10 identifying 1-8 answering calls outside your group 3-11 answering calls within your group 3-11 Cisco Call Back, about 3-8 Cisco CallManager Extension Mobility about 4-1 A changing your PIN 4-5 about this book xi logging in 4-2 address book synchronizer logging out 4-4 configuring 5-11 installing 5-9 Cisco IP Phone 7914 Expansion Module about 6-1 answering calls 3-4 features 6-2 AutoAnswer, answering calls with 3-4 more information 6-3
Index footstand D adjusting 1-3 dial pad, identifying 1-9 directories identifying 1-8 forwarding button, about 1-10 calls 3-14 button, identifying 1-8 canceling call forwarding 3-16 dialing numbers with 3-23 Frequently Asked Questions (FAQ) A-1 documentation conventions xvii feedback xiv H obtaining xiii handset rest, adjusting 1-12 related xii handsets about 1-8 adjusting volume 2-1 E answering a call with 3-4 ending calls 3-4 ending a call with 3-4 placing a call with 3-2 using 1-12 F
Index hold putting calls on 3-6 identifying 1-9 message waiting indicator light resuming held calls 3-6 about 1-8 missed calls, viewing 3-21 multiple lines I and placing calls 3-2 installing your phone 1-2 introduction 1-1 using hold with 3-6 mute button, identifying 1-8 muting calls 3-5 L language on user options web pages 1-17 N navigating on your phone 1-11 LCD screen, identifying 1-8 line buttons, identifying 1-8 logging in Cisco CallManager Extension Mobility 4-2 user options web pages 1-16
Index placing a call with 3-2 R using 1-14 received calls, viewing 3-21 speed dial redial 3-8 about 3-12 redialing 3-3 buttons, identifying 1-8 related documentation xii storing calls, using call park 3-9 ringer sound subscribing personalizing 2-3 fast dials 5-12 ringer volume personal address book 5-2 adjusting 2-2 services 1-19 subscriptions ending 1-20 S synchronizing contacts 5-9 services about 1-18 button, about 1-10 T button, identifying 1-9 TAC (Technical Assistance Center) xv
Index logging in 1-16 V voice mail using 3-21 volume adjusting ringer volume 2-2 adjusting volume of caller 2-1 button, identifying 1-9 W warnings, translated xviii Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 IN-5
Index Cisco IP Phone 7960 and 7940 Series User Guide IN-6 78-10182-08