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DATA SHEET

CISCO CALLMANAGER VERSION 4.1

Cisco

IP Communications is a comprehensive system of powerful, enterprise-class solutions, including IP telephony, unified communications, IP

video and audio conferencing, and customer contact. It helps organizations realize business gains by improving operational efficiencies, increasing

organizational productivity, and enhancing customer satisfaction. Cisco CallManager is the software-based call-processing component of the Cisco

enterprise IP telephony solution; it is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data).

Cisco CallManager software extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media

processing devices, voice over IP (VoIP) gateways, and multimedia applications. Additional data, voice, and video services such as unified

messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony

solution through Cisco CallManager open telephony application programming interfaces (APIs). Cisco CallManager is installed on Cisco 7800

Series media convergence servers (MCSs) and selected third-party servers. Cisco CallManager software is shipped with a suite of integrated voice

applications and utilities, including the Cisco CallManager Attendant Console—a software-only manual attendant console; a software-only ad-hoc

conferencing application; the Bulk Administration Tool (BAT); the CDR Analysis and Reporting (CAR) tool; the Real-Time Monitoring Tool

(RTMT); a simple, low-density Cisco CallManager Auto Attendant (CM-AA); the Tool for Auto-Registered Phone Support (TAPS); and the IP

Manager Assistant (IPMA) application.

FEATURES AND BENEFITS

Cisco CallManager Version 4.1 provides a scalable, distributable, and highly available enterprise IP telephony call-processing solution. Multiple

Cisco CallManager servers are clustered and managed as a single entity. Clustering multiple call-processing servers on an IP network is a unique

capability in the industry, and highlights the leading architecture provided by Cisco AVVID. Cisco CallManager clustering yields scalability of from

1 to 30,000 IP phones per cluster, load balancing, and call-processing service redundancy. By interlinking multiple clusters, system capacity can be

increased up to one million users in a 100+ site system. Clustering aggregates the power of multiple, distributed Cisco CallManagers, enhancing the

scalability and accessibility of the servers to phones, gateways, and applications. Triple call-processing server redundancy improves overall system

availability.

The benefit of this distributed architecture is improved system availability, load balancing, and scalability. Call Admission Control (CAC) helps

ensure that voice quality of service (QoS) is maintained across constricted WAN links, and automatically diverts calls to alternate public switched

telephone network (PSTN) routes when WAN bandwidth is not available. A Web interface to the configuration database enables remote device and

system configuration. HTML-based online help is available for users and administrators.

The enhancements provided by Cisco CallManager Version 4.1 offer improved security, interoperability, capability, supportability, and productivity

as well enhancements to video telephony introduced in Cisco CallManager 4.0.

Cisco CallManager 4.1 has many security features that give Cisco CallManager servers and IP phones the ability to verify identity of the devices or

servers that they communicate with, ensure the integrity of data they are receiving, and provide privacy of communications via encryption. The

devices that can participate in secure communications now includes the Cisco IP Phone 7940G, IP Phone 7960G, IP Phone 7970G, and Media

Gateway Control Protocol (MGCP) gateways. Secure administration and troubleshooting is now capable with CallManager 4.1 using HTTPS.

Summary of content (18 pages)

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DATA SHEET CISCO CALLMANAGER VERSION 4.1 ® Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions, including IP telephony, unified communications, IP video and audio conferencing, and customer contact. It helps organizations realize business gains by improving operational efficiencies, increasing organizational productivity, and enhancing customer satisfaction.
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Improvements in the CallManager Q.SIG signaling interface expands the range of functions with which Cisco CallManager can connect to other Q.SIG compatible systems. Features like path replacement and call completion allow Cisco CallManager to integrate with other Q.SIG compatible systems closer than ever before. H.323 Annex M.1 support now gives users improved feature transparency between CallManager clusters.
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• Cisco IP Telephony Locale Installer—Provides user and network locales for Cisco CallManager, adding support for languages other than English. Locales allow users to view translated text, receive country-specific phone tones, and receive TAPS prompts in a chosen language when working with supported interfaces. Install the Cisco IP Telephony Locale Installer on every server in the cluster.
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• Digit analysis and call treatment (digit string insertion, deletion, stripping, dial access codes, digit string translation) • Distributed call processing – Deployment of devices and applications across an IP network – “Clusters” of Cisco CallManager servers for scalability, redundancy, and load balancing – Maximum of 7500 IP phones per Cisco CallManager server (configuration-dependent) – Maximum of 100,000 busy-hour call completions (BHCCs) per Cisco CallManager server (configuration-dependent) – Eight C
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• Multisite (cross-WAN) capability with intersite CAC • Dial-plan partitioning • Off-premises extension (OPX) • Outbound call blocking • Out-of-band dual tone multifrequency (DTMF) signaling over IP • PSTN failover on route nonavailability—AAR • Q.SIG (International Organization for Standardization [ISO]) – Alerting name specified in ISO 13868 as part of the SS-CONP feature.
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– Device authentication—Embedded X.509v3 certificate in new model phones; certificate authority proxy function (CAPF) used to install locally significant certificate in phones – Data integrity—TLS cipher “NULL-SHA” supported. Messages are appended with SHA1 hash of the message to ensure that the message is not altered on the wire and can be trusted.
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• Time of day, day of week, day of year routing/restrictions * • Toll restriction—Dial-plan partition • Toll fraud prevention – Prevent trunk to trunk transfer * – Drop conference call when originator hangs up * * – Forced authorization codes • Unified device and system configuration • Unified dial plan • Video (SCCP and H.323) * Indicates new feature or service for Cisco CallManager Version 4.
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• Extension mobility support • Hands-free, full-duplex speakerphone • HTML help access from phone • Immediate divert to voicemail • Last number redial (off-net and on-net) • Malicious call ID and trace • Manager-assistant service (IPMA application) – Proxy line support Manager features—Immediate divert or transfer, do not disturb, divert all calls, call intercept, call filtering on CLID, intercom, speed dials.
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• User-configured speed dial and call forward through Web access • Video (SCCP and H.323) • Web services access from phone • Web dialer—Click to dial • Wideband audio codec support—Proprietary 16-bit resolution, 16-kHz sampling rate codec * Indicates new feature or service for Cisco CallManager Version 4.
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• Select specified line appearance to ring • Select specified phone to ring • Single CDR per cluster • Single point system and device configuration • Sortable component inventory list by device, user, or line • System event reporting—To common syslog or operating system event viewer • TAPI 2.
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– Dynamic H.323 addressing (E.164 addressing)—H.323 clients can be configured in Cisco CallManager via an E.164 address. This simplifies H.323 client administration for deployments where H.323 clients are configured for DHCP. E.164 addressing can be paired with an Cisco IOS Software Release 12.3(8)T gatekeeper to simplify H.323 client dialing. System Capability Enhancements • BRI support—Support for secure communications using legacy BRI and analog secure endpoints (STE/STU) and support for IP-STE. – V.150.
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• H.323 FastStart—Support for inbound and outbound H.323 FastStart. This feature reduces the number of signals exchanged before voice is extended on a call. By using H.323 FastStart voice will be extended or cut-through using 10 less message exchanges. This can eliminate voice clipping connections that are separated by large distances with more than 50ms WAN delay. MTPs are required for outbound H.323 FastStart.
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– Cisco CallManager Service – Cisco CallManager User – RTMT – Cisco CallManager Trace Analysis – Cisco CallManager Service Trace Collection Tool – CDR Analysis and Reporting Tool – Locally significant certificates on Cisco IP Phone 7970G systems. – SSL for secure transport of user information between Cisco CallManager applications and directories.
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– Midcall video for Cisco VT Advantage – Video display mode for IPVC 3.6plus – Participant information for IPVC 3.6plus – Dynamic H.323 addressing (E.164 addressing) Administrative Enhancements • BAT has been enhanced to provide support for the following: – FAC/CMC – CAPF configuration – Option for removing duplicate IP services – Option for deleting unassigned dialed number – Call coverage – Video – Call display restrictions – MLPP DOD enhancements – Security – Q.
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– Support for certificates as phone credentials for CAPF operation (MIC/LSC) [EXPAND ACRONYMS HERE ON FIRST INSTANCE] – Support for external certificate authority; includes KEON CA, Microsoft CA – BAT support for CAPF – CTL client direct support for CAPF – The phone find list has new search options. • Toll fraud improvements—Ability to mark gateways and trunks as internal or external.
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SKU Description CM4.1-U-K9-X345= Cisco CallManager 3.3 to 4.1 upgrade, IBM xSeries 345/1-CPU, 2500-server user license CM4.1-U-K9-X345D= Cisco CallManager 3.3 to 4.1 upgrade, IBM xSeries 345/2-CPU, 5000-server user license New Installations For new Cisco CallManager installations, Cisco CallManager software and server hardware must be ordered. Table 2 lists these part numbers. Table 2. New Cisco CallManager Order Numbers Server Model SKU Number of Phones HP DL320-G2 CM4.
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• IBM x306 * • IBM x330 1.2GHz only • IBM x342 * * • IBM x345/1CPU * • IBM x345/2CPU * *See http://www.cisco.com/go/swonly for details. If you don’t have one of supported servers, but wish to upgrade to Cisco CallManager Version 4.1, please refer to the server upgrade program can be found at: http://www.cisco.com/go/swonly Non-MCS servers that are supported with Cisco CallManager Version 4.1 can be found at: http://www.cisco.com/go/swonly Corporate Headquarters Cisco Systems, Inc.