Cisco Cordless Handset Owner’s Manual V.
TABLE OF CONTENTS 1 INTRODUCTION ................................................................... 5 Using this Document .......................................................... 9 Basic Requirements ........................................................... 9 2 GETTING TO KNOW YOUR DPS FLEX SYSTEM ............ 10 Before you Begin Your Installation.................................. 10 Assigning Extension Numbers and Phone Numbers to Phones .........................................................
Transferring a Call ............................................................ 33 Transferring a Call Directly to Voicemail ........................ 33 Placing a Three-Way Conference Call ........................... 33 Parking a Call ................................................................... 33 Ending a Call .................................................................... 34 Handling Missed Calls ..................................................... 34 Viewing the Call History ...............
Unresponsive Handset .................................................... 46 Handset will not Turn On (Screen will not Illuminate) ......................................................................... 46 Handset No Longer Holds a Charge .............................. 47 Symptom for RF interference .......................................... 47 Incorrect Power Adapter Used ........................................
1 INTRODUCTION Congratulations on purchasing the AccessLine DPS FLEX phone system and service. You will now be able to share your phone connection between fixed & wireless Handsets and across multiple locations using the latest in ‘Voice over IP’ services. This Owner’s Manual will show you how to set up and use your new DPS FLEX phone system and service.
Important Safety Information Only use the power adapter designed for use with Cisco SPA300 Series devices. To prevent the ATA from overheating, do not operate it in an area that exceeds an ambient temperature of 104°F (40°C). Do not place anything on top of the Cisco Cordless Base; excessive weight could damage it. Insecure mounting might damage the Cisco Cordless Base or cause injury.
interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
accessories may not ensure compliance with FCC RF exposure guidelines.
Using this Document Notational conventions Acronyms are defined the first time they appear in the text. The term LAN refers to a group of Ethernet-connected computers at one site. Typographical conventions Italic text is used for items you select from menus and drop-down lists and the names of displayed web pages. Bold text is used for text strings that you type when prompted by the program, and to emphasize important points.
2 GETTING TO KNOW YOUR DPS FLEX SYSTEM Before you Begin Your Installation The DPS FLEX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones to the Base Unit wirelessly. In order to begin using your new phone system and service, you need to perform the following steps: 1.
Shared Lines: This diagram depicts the setup options for a Shared Line system. Shared Line systems require that all shared line phones are located in the same logical network or subnet. By purchasing the optional Wireless Adapters you may also connect Desk Phones wirelessly. Single Line Phones: This diagram depicts the setup options for Stand Alone Phones. Stand Alone Phones require you to purchase one phone line per phone (each phone can handle two simultaneous calls).
Cordless Handsets: This diagram depicts the setup options for Cordless Handsets. Cordless Handsets can be used in conjunction with Shared Line Phones or they can be installed as Stand Alone Phones. A single Cordless Base unit can support up to 3 Cordless Handsets. Multiple Base units can be used at a single location. Fax Adapter: This diagram depicts the setup options for the Fax Adapter. The Fax Adapter allows you to use your existing fax machine with the AccessLine DPS service.
Setup Options that are not supported The following setup options ARE NOT supported: 1. Connecting a phone to a router that is connected to another router 2. Connecting one phone to another 3. Connecting a phone wirelessly and then connecting a PC 4. Connecting a PC to the Cordless Base unit Assigning Extension Numbers and Phone Numbers to Phones Each phone is assigned an extension and a phone number. Packing list includes a list of your phones and their associated phone numbers and extension.
3 INSTALLING YOUR DPS FLEX PHONE SYSTEM Installing Cordless Base and Handsets Cordless Handsets can be installed in the following ways You may use up to 3 Cordless Handsets per Cordless Base. Connecting the Cordless Base: 1. Open the Cordless Base box and remove the cordless base, power clip, power adapter and blue Ethernet cable. Connect one end of the blue Ethernet cable to the blue INTERNET port on the rear of the Cordless Base 2.
Note WARNING The ports labeled “PHONE” and “LINE” at the rear of the Cordless Base are not used. Do not connect anything to these connectors. The “RESET” button at the rear of the Cordless Base is not used. Pressing the RESET button will make your Cordless Base inoperable and require replacement. Setting up the Cordless Handsets 4. Open Cordless Handset box and remove the Cordless Handset, Power Clip, Power Adapter, and Charging Cradle. 5.
8. Insert the power clip into the power adapter. 9. Insert the power adapter into the power source or wall outlet. 10. Connect the power adapter to the charging cradle in the port shown below. WARNING Only use the 1Amp power adapter designed for use with Cisco Cordless Handset SPA300 Series devices.DO NOT USE THE POWER ADPATER FOR THE CISCO CORDLESS BASE 11. Place the handset into the charging cradle. The light on the charging cradle appears solid green when the handset is charging.
15. If screen does not illuminate verify batteries are installed correctly and repeat steps 11-12 before moving to next step. Installing and Replacing Cordless Handset Batteries Each Cordless Handset purchased from AccessLine will come with batteries pre-installed. Batteries must be charged for 10 hours prior to first use. Use the following instructions to verify batteries are correctly installed or when replacing.
4. Place the Handset into the charging cradle. The light on the charging cradle appears solid green when the Handset is charging. Charge the Handset for a minimum of 10 hours before using the Handset for the first time to ensure that the Handset is fully charged. Note If the batteries are charged, the Handset turns on when the batteries are inserted.
1 On the Cisco SPA302 Handset, press the Select button in the center of the 4-way navigation keypad. 2 Using the navigation arrow buttons, scroll to the Settings 3 4 5 icon and press the center Select button to select it. Select Handset Registration. Select Register. On the Cisco SPA232D, press the Page/Registration 6 button (shown below) and hold it down for at least seven seconds until the green status light flashes quickly. Enter the Handset PIN when prompted.
Activating the Service Before you can make or receive calls, you need to activate your phone line(s). This also activates the billing for your phone line(s). To activate your phone line(s): 1. Go to www.accessline.com/login and enter your Administrator Portal login name and password 2. On the 1st screen, click “Activate Phone Lines” button NOTE- You will activate all of your lines at once, so if there is no “Activate Lines” button, then you have already activated the lines.
4 USING CORDLESS HANDSETS Introduction The DPS FLEX phone system supports up to 3 Cordless Handsets per Cordless Base. The Cordless Base is used to connect the Cordless Handsets to the AccessLine Network. The Cordless Base can be plugged into any one of the 4 phone jacks on the back of the optional Base Unit or into your router or switch.
Call-control features • Caller ID • Call mute • Call hold/resume • New call (support for two active call segments) • Call forward (conditional, unconditional, busy, or no answer) • Call transfer (attended or blind) • Call waiting and indication (CWI) • Call blocking • Redial • DND • Three-way conferencing with local mixing • Call parking and un-parking DECT Base Station • Technical details • 3 Handset registrations on a Cisco SPA232D (DECT Base Station) • 3 simultaneous active calls • Page/Registration butt
Getting Started The Cordless Handsets and Cordless Base are shipped to you preconfigured. You do not have to do any configuring or programming of the Cordless Handset. Each Cordless Handset has been assigned a phone number and extension number. This section describes the function of the lights on the Cordless Base and some of the initial phone startup screens. Cordless Base Basics The Cordless Base provides wireless connectivity to the Cordless Handsets.
Feature Not Supported PHONE Feature Not Supported LINE Page/Registration Steady green—One or more Handset is registered. Fast flashing green—The Base is in registration mode. To activate registration mode, press the button for at least 7 seconds. Slow flashing green—The Base is in paging mode or a Handset is off hook. To activate paging mode to locate a Handset, press the button for a few seconds; Handsets ring. Off—No Handset is registered to the Base.
Cordless Handset Key Descriptions The Cordless Handset has a front keypad as well as side keys. These keys can be used to customize your Cordless Handset as well as make and manage calls. The following table describes the keys on the key panel of your Cordless Handset. Components 1 2 3 Earphone speaker. Handset display. Right softkey—Press the softkey to perform the action shown in the lower right of the Handset display. 4 End Call button—Press the button briefly to end a call.
Cordless Handset Display Screen Your phone screen displays the following information: 1 2 3 4 5 6 Date and time—The date and time are obtained from the CiscoSPA232D, but can be updated manually from the Handset. DECT signal strength—Reflects the Handset registration status to the Cisco SPA232D. Battery indicator—Reflects the charge level and status of the batteries. Handset information—Lists the number assigned to the Handset in the phone system. Contacts—Accesses the phone contacts.
Display Screen Icons Icon Name Description Active call A call is in progress. Call forwarding Call forwarding is configured on the phone. See Configuring Call Forwarding. Conference call A conference call is in progress. See Placing a Three-Way Conference Call. Do Not Disturb Incoming calls do not reach your Handset because the phone has been set to Do Not Disturb. See Configuring Do Not Disturb, Call Waiting, and Call Blocking. Hold A call is on hold. See Putting a Call on Hold.
Entering Numbers and Text in Fields Some fields on the Cisco SPA302D require you to enter numbers and text by using the keypad. In general, the following guidelines apply: Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. Press the number key multiple times to move to a different letter under that number.
Turning the Handset On and Off To turn the Handset on and off, press and hold the End Call button. Note: Placing the Handset into the cradle automatically turns the Handset on, even it if has been shut off. Options When the Handset is Idle Redial—Press to dial the last number called. Intercom (Unsupported)—Press to call another Cisco SPA302D that is registered to the same Cisco SPA232D. Choose the Handset from a list and press the center Select button. Parked Calls—Retrieve a parked call.
The table below lists the Phone Menu functions and where to look for configuration information. Adjusting Handset Volume and Muting To adjust the audio volume during a call: 1 Press the Right Arrow button on the 4-way navigation keypad to increase the volume. 2 Press the Left Arrow button to decrease the volume. To adjust the ringtone volume when a call is not in progress: 1 Press the Right Arrow button to increase the volume. 2 Press the Left Arrow button to decrease the volume.
To mute the Handset microphone, press the Mute button on the Handset. The mute icon appears at the top of the Handset display. Answering or Ignoring a Call To answer an incoming call, do one of the following tasks: Press the Start Call button. Press the Left softkey to select Answer. Press the Speakerphone button to answer with the speakerphone. To decline to answer a call, press the Right softkey to select Ignore.
buttons to move the cursor in the number field, and the Back softkey to delete characters. Edit: Edit the name and number for the contact. You can also assign a ringtone for the contact. Press Save to save your changes. Delete: Deletes the selected contact. Press Confirm to delete. Delete All: Deletes all contacts. Press Confirm to delete all contacts. Redialing a Call To redial the last number called, 1 Press the Left softkey to select Options. 2 Select Redial.
Transferring a Call To transfer a call: 1 Press the Left softkey to select Options. 2 Scroll to Transfer and press the Select button. 3 Enter the number to which to transfer. The Cisco SPA302D automatically dials the number. You can transfer before the called number answers, or you can wait to speak to the called number. Transferring a Call Directly to Voicemail To transfer a call directly to voicemail: 1 Press the Left softkey to select Options. 2 Scroll to Transfer. 3 Press the Select button.
Ending a Call To end a call, press the red End Call button. Handling Missed Calls A message appears on the display screen notifying you if a call is not answered. Pressing any button on the Handset clears this message from the screen. Note: The missed call notification cannot be turned off, only cleared after the notification appears. To view and return a missed call: 1 Press the Up Arrow button to display the Call History, or press the center Select button and select Call History.
message. Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days. Similar to the Desk Phone, you may access voicemail through the phone, change your PIN and record your voicemail greeting. To access your voicemail messages: Method A: 1 Dial **1. 2 3 Press the Start Call Enter your PIN. button. Method B: 1 Press & Hold 1 on your keypad. 2 Down Arrow to your phone number. 3 Press the Select (center) button. 4 Enter your PIN.
Forwarding Voicemail Messages via the Phone A user can forward a voicemail from his or her voicemail box to another voicemail box or group of voicemail boxes. Once logged in to your voicemail box, press 1 to listen to your message(s). 1 Press 6 at any time while listening to the message or after the message. 2 Press 1 to forward the message. 3 Enter the phone number, extension number or group number to receive the message. 4 Record an introduction to the message, if desired. 5 Touch * to send the message.
Forwarding Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another AccessLine voicemail box once logged into the personal website. Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have an AccessLine phone) 1 2 3 4 5 6 Once logged in click the Forward button associated with the voicemail message you wish to forward.
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Setting Up Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. 1 Go to www.accessline.com/login. 2 Enter your Desk Phone Number and PIN. 3 Click Login. 4 Select the Personal Info Tab at the top of the web page. 5 Select the Notification button. 6 Enter your email address in the space provided (you may enter multiple email addresses separated by a semicolon).
Creating a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person’s information individually. Voicemail groups are created through your web interface. 1 Once logged in, select the Personal Info Tab. 2 Select the Group Manager button. 3 Click the Create Group button. 4 Assign a Group Number- used when forwarding to a group through the phone. 5 Assign a Group Name. 6 Add an optional description.
Configuring Call Forwarding: 1 Press the center Select button to view the available preferences. 2 Scroll to Call Settings and press the center Select button again. 3 Scroll to Call Forwarding and press the center Select button. 4 In one or more of the fields, enter the number to which you want to forward calls. 5 You can forward calls to a voice mailbox, another extension, or an outside line.
Configuring Network Settings: (Unsupported) For assistance, please call Customer Service. SIP Settings: (Unsupported) For assistance, please call Customer Service. Changing Your Ringtone To change your Handset ringtone: 1 From the Settings menu, choose Ringtones. 2 Press the Up and Down Arrow buttons to select a ringtone. A preview of the ringtone plays. 3 Press Save to save the selected ringtone as the ringtone for your Handset.
• Press the Left softkey to choose Contacts to add a speed dial from the private Contacts list. Select the contact and press the center Select button. • Use the keypad to enter the speed dial name. Press the Down Arrow button to reach the number field and use the keypad to enter the number. Be sure to enter any steering digits, access codes, or area codes needed. 3 Press the center Select button to save the speed dial and return to the main display screen.
made available to all Handsets registered to the same Base station. You can configure up to 100 private contacts and 50 shared contacts on the Cisco SPA302D. To configure contacts: 1 Press the center Select button. 2 Choose Contacts. 3 Choose Private (contacts are stored only on this Handset) or Shared (contacts are shared and stored among all Handsets registered to the same Cisco SPA232D). 4 Press the Options softkey to perform one of the following actions: • Add New—Add a new contact.
Viewing Phone Information To view information about your Handset, including the software version, hardware version, and serial number: 1 From the Settings menu, scroll to Phone Info, and press the center Select button. 2 Press the Up and Down arrow buttons to scroll through the available phone information: Model: Handset model. Software Version: Version of software that is current installed on the Handset. HID VID: Hardware version ID.
5 Troubleshooting the Cisco SPA302D Advanced troubleshooting is performed by phone system administrators and is not covered in this document. However, some common problems and solutions are described below. No Network Message If a “No Network” message is displayed on the phone screen, the WAN interface of the Cisco SPA232D is not connected to the network. This means that the Cisco SPA232D cannot connect to the Internet and some functions are unavailable. Try the following actions: 1.
3. If batteries are not charged, the Handset will turn on after placing the Handset into the charging cradle 4. Verify that the correct power adapter is installed. Handset No Longer Holds a Charge 1. Verify that the Cordless charging cradle is plugged in and has power to it. 2. Verity that the batteries are installed correctly 3. Replace rechargeable batteries. 4. Verify that the correct power adapter is installed.
The Cordless Handset charging cradle uses a 1 Amp power adapter.
