Owner`s manual

AccessLine Communications

Owner’s Manual AccessLine 3-9-11

5 Troubleshooting the Cisco SPA302D

Advanced troubleshooting is performed by phone system

administrators and is not covered in this document. However, some

common problems and solutions are described below.

No Network Message

If a “No Network” message is displayed on the phone screen, the

WAN interface of the Cisco SPA232D is not connected to the

network. This means that the Cisco SPA232D cannot connect to the

Internet and some functions are unavailable. Try the following

actions:

1. Make sure the Internet connection is active.

2. Check the cable connecting the WAN interface

of the Cisco SPA232D to the Internet source

(for example, the cable modem) to make sure it

is functional.

3. Reboot the Cisco SPA232D.

Unresponsive Handset

If the Handset is unresponsive after a few moments, press the End

Call button to turn the Handset off. Wait a few moments and

then press the End Call button again to turn the Handset back on. If

the Handset is still unresponsive, remove the batteries for a few

moments to “reboot” the Handset, and then replace the batteries.

Note: There is no “hard reset” button on the Handset.

Handset will not Turn On (Screen will not Illuminate)

1. Follow Instructions for correctly installing

batteries.

2. Follow Instructions to Turn On Handset