Thermal Transfer Barcode & Label Printer CL-S621 & CL-S631 U SER'S M ANUAL
CONTENTS Before Operation INTRODUCTION -------------------------------------------------------------------- 3 COMPLIANCE STATEMENT FOR EUROPEAN USERS ----------------------------- 4 GS MARK STATEMENT -------------------------------------------------------------- 4 FCC COMPLIANCE STATEMENT FOR AMERICAN USERS ----------------------- 4 EMI COMPLIANCE STATEMENT FOR CANADIAN USERS ------------------------ 5 ETAT DE CONFORMITE EMI A L’USAGE DES UTILISATEURS CANADIENS ----- 5 IMPORTANT SAFETY INSTRUCTIONS --------
INTRODUCTION Thank you for purchasing a Citizen CL-series label printer offering high performance thermal transfer printing on media up to 4.1 inches wide. ❚❚❚ Main Features ❚❚❚ This printer can be used for high-speed high-quality printing thanks to its direct thermal method and thermal transfer method that use a line thermal printhead together with its 32 bit RISC CPU and its 'history control IC'.
COMPLIANCE STATEMENT FOR EUROPEAN USERS CE marking shows conformity to the following criteria and provisions: Low Voltage Directive (2006/95/EC, formerly 73/23/EEC)/EN60950-1 EMC Directive (2004/108/EC, formerly 89/336/EEC)/EN55022, EN55024, EN61000-3-2 & EN61000-3-3 GS MARK STATEMENT This product has been tested under EN ISO 7779 and has an acoustic level output no higher than 55db(A). This device is not intended for use at a video workstation in compliance with Bildscharb V.
EMI COMPLIANCE STATEMENT FOR CANADIAN USERS This Class A digital apparatus complies with Canadian ICES-003. This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer's instructions, may cause interference to radio and television reception.
IMPORTANT SAFETY INSTRUCTIONS • Read all of these instructions and save them for later reference. • Follow all warnings and instructions marked on the product. • Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. • Do not use this product near water. • Do not place this product on an unstable cart, stand or table. The product may fall, causing serious damage to the product.
NOTICE • Before use, be sure to read this manual. And keep it handy for reference when needed. • The contents of this manual may change without prior notice. • Reproduction, transfer, or transmission of the contents of this manual without prior consent is strictly prohibited. • We are not liable for any damage resulting from the use of the information contained herein, regardless of errors, omissions, or misprints.
SAFETY INSTRUCTIONS which must be strictly observed ! • To prevent personal injury or property damage, the following shall be strictly observed. • The degree of possible injury and damage due to incorrect use or improperly following instructions is described below. Warning Indicates a situation which, if not observed and handled properly, could result in death or serious injury. Caution Indicates a situation which, if not observed and handled properly, could result in injury.
General Precautions Caution • Prior to operation, read the safety instructions carefully and observe them. • Do not drop or put foreign matter such as clips and pins into the printer. This may cause problems. • Be careful when moving or carrying the printer. Dropping the printer may cause injury or property damage. • Make sure if you open the top cover, it is opened all the way. If only partially open, the cover could slam shut, possibly causing injury.
1 Setup Confirmation of Carton Contents Removing the Packing Material The printer is shipped with adhesive tape in place to hold the top cover closed. Simply remove the two pieces of tape on either side of the top cover. Then simply open the cover by lifting up and tipping it backwards. There is another strip of adhesive tape that must be removed which holds the mechanism closed for shipping. Remove the tape and attached paper by carefully peeling from the plastic case.
Setup Caution • Be careful when moving or carrying the printer and when taking the printer out of the carton. The printer may cause injury or property damage if dropped. Be sure to grip the printer housing firmly when taking it out of the carton. Do not grip the printer by the foam packing material which may break, causing the printer to drop. • When opening the cover, open it all the way. If only part way open, the cover could slam shut, possibly causing injury.
1 Setup Part Names and Functions Inside the printer 1 2 3 4 1 Ribbon drive unit 2 Head close knob Push the head close knob to lock the mechanism closed. If you push on another part of the mechanism, the printer may not lock closed correctly. 3 Ribbon holder It is used to attach the ribbon and paper core. 4 Front cover It is removed to install optional units such as the peeler or cutter.
Setup Part Names and Functions 1 4 2 5 3 6 7 Ribbon Tension Adjustment (p.50) 1 Front (winding side) ribbon tension adjustment knob Ribbon Balance Adjustment (p.51) 2 Front (winding side) ribbon left-right balance adjustment knob Media Width Adjustment (p.49) 3 Media width adjustment dial Ribbon Tension Adjustment (p.50) 4 Back (feeding side) ribbon tension adjustment knob Ribbon Balance Adjustment (p.
1 Setup Part Names and Functions 1 2 3 -1 4 -1 6 7 5 3 -2 4 -2 8 1 Thermal printhead This is the printhead. Avoid touching this with your fingertips and leaving grease or dirt on the printhead surface. 2 Sensor arm The media can be installed by raising this arm. The media can be held in place by lowering this arm. Setting sensor positions (p.24) Sensor Adjustments (p.45) 3 Upper sensor (3-1) and bottom sensor (3-2) Installing the Media (p.
Setup Part Names and Functions Operation Panel 1 2 3 4 5 7 6 8 LED Functions (p.21) 1 POWER LED This is lit when the printer power is on. (green) 2 PRINT LED This is lit when the printer is able to print. (green) 3 CONDITION LED This is on when selecting settings. (orange) 4 ERROR LED This is lit or flashes when the printer is in an alarm or error status. (red) Normal Operating Mode (p.20) 5 PAUSE key This temporarily stops printing.
1 Setup Part Names and Functions Rear View 1 2 3 4 Serial Interface (p.59) 1 Serial interface (RS232C) This receives serial transmission of data from a host computer. USB Interface (p.61) 2 USB interface This receives USB transmission of data from a host computer. Power ON/OFF (p.19) 3 Power switch The is the power switch for the printer. Connection to Power (p.17) 4 Power cord inlet The connector of the enclosed power cord is connected here.
Setup Connection to Power 1. Check that the power switch to the printer is turned OFF. 2. Connect the connector of the power cord to the power cord inlet on the printer. 3. Insert the plug of the power cord in the AC outlet. Power Switch AC Outlet Power Cord Inlet Caution Use an AC outlet that accepts a three-pronged plug. Otherwise, static electricity may be generated and there will be danger of electric shock.
1 Setup Connection to a Computer This product has two interfaces that can be used to receive printing data: a serial port (RS232C) and a USB port (USB1.1). An optional internal Ethernet, an IEEE1284 Parallel or Wireless LAN port can be added by your dealer. With the exception of a wireless LAN connection, an interface cable is necessary to connect the printer to a computer. To connect the cable, proceed as follows: 1. Turn OFF both power switches of the printer and the computer. 2.
2 Printer Operation Printer Operation Power ON/OFF Turning on the power 1. Turn on the power switch on the back of the printer. 2. The POWER and PRINT LED are lit. Operation Panel Power Switch Turning off the power 1. Turn off the power switch on the back of the printer. 2. The POWER and PRINT LED go off.
2 Printer Operation Normal Operating Mode Menu Setup Mode (p.31) When the power is turned on, the printer enters normal operating mode. The control keys activate the following functions. 1 3 2 4 1 PAUSE key: Temporarily pauses printing • When this key is pushed once, the PRINT LED turns off and the printer temporarily pauses. • When it is pushed during printing, the printer pauses after the label currently being printed is issued.
Printer Operation Normal Operating Mode LED Functions 1 1 POWER LED It lights up when printer power is turned on. (green) 2 2 PRINT LED 3 This is lit when the printer is able to print. (green) 4 3 CONDITION LED This is on when selecting settings. (orange) 4 ERROR LED This is lit or flashes when the printer is in error status.
Printer Operation Setting the Media Media Sizes The position of label and tag media is sensed by either a transparent sensor or a reflective sensor.
Printer Operation Setting the Media Installing the Media 1. Push the large blue-head open lever to release the head unit, and then lift the sensor arm by hand as shown below. Sensor arm Head unit Large blue-head open lever Media Sizes (p.22) 2. Firstly, slide the two black plastic parts of the media holder assembly together. Ensure correct alignment of the guide with the bar as it can only be installed in one direction. 3. Slide the roll of media over the media bar.
2 Printer Operation Setting the Media Quick Sensor Selection Method (Transparent ↔ Reflective) (p.45) Adjusting the Transparent sensor (p.46) 6. Setting sensor positions. When using a transparent sensor Move the bottom sensor close to the center of the width of the media, then align the upper sensor marker and the bottom sensor marker (white) using the movable media guide.
Printer Operation Setting the Media 7. Align the media with the left fixed media guide, align the right movable media guide with the media width, and lower the sensor arm. Fixed media guide Movable media guide Sensor arm Media Thickness Adjustment (p.48) Media Width Adjustment (p.49) 8. Push the head close knob to lower and lock the head unit. Be sure to always push the head close knob to lock the head unit.
2 Printer Operation Setting the Ribbon The following kinds and sizes of ribbons can be used. Types ...................................................... Inside wound and outside wound ribbon Max. ribbon width ............................... 114.0 mm (4.50 inch) Min. ribbon width ................................ 25.4 mm (1.00 inch) Max. ribbon length .............................. 360.0 m (1,181 ft) Max. roll diameter ............................... 74.0 mm (2.90 inch) Inner diameter of the paper core ....
Printer Operation Setting the Ribbon 3. Install the unused ribbon and holder in to the rear ribbon drive unit. The splines on the ribbon drive gear mechanism engage with the end of the ribbon holder. 1 2 4. Push the large blue-head open lever to release the head unit. Pull out the ribbon from the bottom of the head unit to the ribbon winding side. 5.
2 Printer Operation Setting the Ribbon 6. Set the ribbon holder on which the paper core has been set in the ribbon drive unit, then rotate it in the direction shown by the arrow to remove slack and wrinkles from the ribbon. Ribbon Tension Adjustment (p.50) Ribbon Balance Adjustment (p.51) 7. Push the head close knob to lower and lock the head unit. Be sure to always push the head close knob to lock the head unit. If the ribbon is wrinkled, push the FEED key until the wrinkles disappear.
Printer Operation Mode Settings Operation Panel (p.15) Turning on the power while pressing keys in the following combinations starts various functions. Mode Key operation HEX dump mode Turning power on while pushing the STOP key. Self print mode Turning power on while pushing the FEED key. Menu setting mode Turning power on while pushing the MODE/REPEAT key. HEX Dump Mode When using label media Turn on printer power while pushing the STOP key.
2 Printer Operation Mode Settings Self Print Mode Performing a self test print is an easy way to check on the state of printer setting and printing quality. Install the media as explained in “Installing the Media” and then operate the printer as follows. Setting the Media (p.22) Case of label media Turn on printer power while pushing the FEED key. When the PRINT LED has begun to flash slowly, release the FEED key. After it enters TEST MODE and media has fed, two labels print then printing stops.
Printer Operation Mode Settings Menu Setup Mode If the printer power is turn on while the MODE/REPEAT key is pressed, the printer enters menu setup mode. In this mode, the printer’s configuration can be changed using the VuePrint Menu System. During menu setting mode, the PRINT LED and CONDITION LED are on. Media must be installed in the printer to use the VuePrint menu system.
2 Printer Operation Mode Settings [Datamax® Emulation] Menu Setting Flow Chart The following is a flow chart showing the CL-S621/CL-S631 VuePrint menu system. 7 Datamax® Emulation Menu Setup Mode (p.31) Operation Panel MODE/REPEAT key + Power on Press FEED key for 3 seconds Printing during top menu setting (p.
2 Printer Operation Mode Settings [Zebra® Emulation] 7 Zebra® Emulation Menu Setup Mode (p.31) Operation Panel MODE/REPEAT key + Power on Press FEED key for 3 seconds Printing during top menu setting (p.34) EXIT Do you want to reset this printer to factory settings? YES Are you sure? NO NO Initialization of the content of the settings (Initialization to the settings when the printer was shipped.) YES / Select / Save Next Digit Printing of contents of settings (p.
2 Printer Operation Mode Settings This particular example is changing the print speed and print darkness then continues through the remainder of the “Print Setup” menu. The actual output from the printer is "vertically reversed" due to the way the printer outputs the menu options. Please look at the example below to see how the output changes. Menu Setting Flow Chart (p.32) Printing during top menu setting Menu Setting Flow Chart (p.
Printer Operation Mode Settings Menu Setting Flow Chart (p.32) Printing of contents of settings Machine Information Model Number Boot Version ROM Version ROM Date (DD//MM//YY) ROM Check Sum Head Check Print Counter Service Counter Cut Counter Sensor Monitor Option Interface : CL-S631 : X.X : XXXXXXXX : XX/XX/XX : XXXX : OK : 0000.872 km : 0000.872 km : 83 : 2.
2 Printer Operation Mode Settings [Datamax® Emulation] Menu Setting Table Global Config menu - allows you to switch between 3 complete ‘config sets’ contained within the printer. Page Setup Menu - allows you to change settings related to the media or print quality. System Setup Menu - allows you to change settings for the printer hardware and basic control systems. After Print Menu - changes how the printer reacts after the label has been printed.
Printer Operation Mode Settings [Datamax® Emulation] Top Menu After Print Interface Sub Menu Default Menu Remarks Keyboard Lock Off On Off Prevents the control panel from affecting the printer's configuration. (User "lock-out") Control Code STD STD ALT ALT-2 Selects between the Standard STX control code or the "Alternative" code. Sometimes called "AS400 mode".
2 Printer Operation Mode Settings [Datamax® Emulation] Top Menu Sub Menu Default Menu Remarks RS-232C Parity None Sets the communication parity of the serial interface. RS-232C Length 8 bits RS-232C Stop bit 1 bit RS-232C X-ON Yes IEEE1284 ON Web Monitor* Auto None Odd Even 8 bits 7 bits 1 bit 2 bits Yes No ON OFF Auto On Off USB Device Class Printer Printer VCOM Selects the USB device class.
Printer Operation Mode Settings [Zebra® Emulation] 7 Zebra® Emulation Top Menu Sub Menu Default Menu Remarks Global configuration – Config Set 1 Config Set 1 Config Set 2 Config Set 3 Sets the Config Set. Page Setup Print Speed 4 IPS 2 to 6 IPS 4 IPS 2 to 4 IPS [For CL-S621] Printing speed setting. (5 or 6 IPS only in Direct Thermal mode.) (2 to 4 IPS with optional peeler.) [For CL-S631] Printing speed setting.
2 Printer Operation Mode Settings [Zebra® Emulation] Top Menu After Print Interface Sub Menu Default Menu Remarks Emulation Select ZPI2 DM4 DMI DPP ZPI2 Selects DataMax®/Zebra® compatibility DM4: DataMax® 400 DMI: DataMax® IClass DPP: DataMax® Prodigy Plus® ZPI2: Zebra® Emulation Emulation Auto Detect On On Off Full Auto Selects the detection of Datamax® and Zebra® emulation. AutoConfigure On On Off Optional auto configure On .... Auto configure effective.
Printer Operation Mode Settings [Zebra® Emulation] Top Menu Sub Menu Default Menu Remarks RS-232C Stop bit 1 bit Sets the stop bit of the serial interface. RS-232C X-ON Yes IEEE1284 ON Web Monitor* Auto 1 bit 2 bits Yes No ON OFF Auto On Off USB Device Class Printer Printer VCOM Selects the USB device class. USB VCOM Protocol Auto Auto DTR X-ON Selects the protocol (flow control) when operating USB VCOM. * Displayed only when an optional LAN board is connected to a printer.
2 Printer Operation Quick Setup of the Print Method Menu Setup Mode (p.31) The print method (thermal transfer method/direct thermal method) can be set using operation panel in addition to menu setting mode. Caution Be sure to always shut off the operation of print before changing a setting. You cannot change a setting during printing (including pause).
Printer Operation Selecting the Ribbon Winding Direction Besides the Menu Setup Mode, you can also select the ribbon winding direction (outside-wound / inside-wound) by using the keys on the Operation Panel. Outside-wound and inside-wound will switch from one to another each time you press the PAUSE key for 4 seconds or more while pressing the MODE/ REPEAT key when not printing. If the outside-wound (also known as “ink out”) gets selected, the buzzer will sound 3 times, and CONDITION LED will flash.
2 Printer Operation Manually Selecting the Printer Emulation Menu Setting Table (p.37, p.40) To manually choose between Datamax® and Zebra® emulations, you can use the VuePrint menu system. The Emulation Select option in the System Setup menu allows you to do this. Alternatively, you can use the “Quick Switch” option as follows: 1. Turn on the printer holding down PAUSE and FEED keys together. The printer will beep three times and the CONDITION LED will flash. 2.
3 Printer Adjustments Printer Adjustments Sensor Adjustments The sensing level of both the transparent (see thru) and reflective sensors is adjusted separately and independently. Firstly, the sensor type must be selected either using the VuePrint menu system or the Sensor Method Selection shown below. Then the adjustment and calibration of the sensor can be made. Entering Sensor Adjustment Mode 1. Turn on the power while pushing the PAUSE key, FEED key, and STOP key simultaneously. Power Switch 2.
3 Printer Adjustments Sensor Adjustments Installing the Media (p.24) Adjusting the Transparent sensor 1. Push the large blue-head open lever to open the head unit and sensor arm, then return only the sensor arm to its original position. Align the upper sensor marker and the bottom sensor marker (white) using the movable media guide. Upper sensor marker Upper sensor Alignment of markers Bottom sensor Transparent sensor marker Quick Sensor Selection Method (Transparent ↔ Reflective) (p.
Printer Adjustments Sensor Adjustments Adjusting the Reflective sensor 1. Open the printhead and the sensor arm, then align the position of the sensor marker of the bottom sensor is at the center of the black mark on the media. Black mark Media Bottom sensor Black mark Reflective sensor marker Quick Sensor Selection Method (Transparent ↔ Reflective) (p.45) 2. Select the reflective sensor. 3.
3 Printer Adjustments Media Thickness Adjustment Installing the Media (p.25) It may be necessary to adjust the printer according to the thickness of the media being used. This can be done easily by rotating the media adjustment dial to improve the print quality. • Poor print quality across the complete printout means wrongly set media thickness. See this section. • Poor print quality on one side of a printout means wrongly set media width. See next section.
Printer Adjustments Media Width Adjustment Installing the Media (p.25) Self Print Mode (p.30) The head pressure varies according to the width of the media being printed. The head pressure balance must be adjusted according to media width so that constant head pressure is applied to the head. With this printer, it can be adjusted easily by turning the media width adjustment dial.
3 Printer Adjustments Adjusting the Ribbon Setting the Ribbon (p.26) When using narrow-width ribbons or very specialist thermal ribbon material, it may be necessary to adjust the ribbon tension and ribbon balance adjustments to avoid ribbon wrinkle or slippage.
Printer Adjustments Adjusting the Ribbon Ribbon Balance Adjustment Self Print Mode (p.30) Do this adjustment by turning the front and back balance adjustment knobs. If the ribbon is wrinkled, adjust it as follows. The scale is usually aligned with the center. Adjustment procedure 1. Check between the supply side ribbon and the back balance adjustment knob to find out on which side the ribbon is loose. Checking which side is loose. Case of looseness on the side opposite the adjustment knob 2.
3 Printer Adjustments Cleaning Wipe off any foreign matter such as media dust, dirt and adhesive substances built up around the printhead with the head cleaning pen (head cleaner) provided, and use a soft cloth soaked in ethyl alcohol for the platen etc. It is particularly important to clean the thermal printhead after printing on thermal media for long periods, which will guarantee the print quality and extend the life of the thermal printhead.
4 Troubleshooting Troubleshooting This chapter explains corrective actions taken when the printer malfunctions or when an error message is displayed. Items to check when a malfunction occurs When the printer malfunctions during operation, take corrective action with reference to the following table. If the corrective action does not solve the problem, consult with the service personnel at the dealer where you purchased the printer. Connection to Power (p.
4 Troubleshooting Indication The printer is not printing neatly. Setting the Ribbon (p.26) Media Thickness Adjustment (p.48) Media Width Adjustment (p.49) Installing the Media (p.23) Setting method (p.26) Cleaning (p.52) The printing position changes. Check 4) Is the thermal printhead dirty? Is a label stuck to the head.
Appendixes Appendixes Specifications Item Printing Description Printing method Thermal transfer/Direct thermal Resolution Main scanning line density: 203 dots/inch (8 dots/mm) (CL-S621) 300 dots/inch (11.8 dots/mm) (CL-S631) Sub- scanning line density: 203 dots/inch (8 dots/mm) (CL-S621) 300 dots/inch (11.8 dots/mm) (CL-S631) Head 864 dots (printable dots: 832 dots) (CL-S621) Head 1275 dots (printable dots: 1240 dots) (CL-S631) Max.
Appendixes Specifications Item Description Bar code One-dimension (for Datamax® emulation) • Code 3 of 9 • UPC-A • UPC-E • EAN-13 (JAN-13) • EAN-8 (JAN-8) • Interleaved 2 of 5 • Code 128 • HIBC (Modulus 43-used code 3 of 9) • Codabar (NW-7) • Int 2 of 5 (Modulus10-used Interleaved 2 of 5) • Plessey • Case Code • UPC 2DIG ADD • UPC 5DIG ADD • Code 93 • Telepen • ZIP • UCC/EAN128 • UCC/EAN128 (for K-MART) • UCC/EAN128 Random Weight • FIM Bar code (for Zebra® emulation) Two-dimension • UPS Maxi Code • P
Appendixes Specifications Item Media detection sensors Description Transparent sensor Detects media gap between labels, notches on tags, and media out Reflective sensor Detects reflective mark on back of media and media out Label peeling sensor*1 Communication interfaces Communication interface options Serial 2400 4800 9600 19200 38400 57600 115200bps USB FULL Speed USB1.
Appendixes Item Description Weight Approx. 4.9 kg (10.8 lb.) Accessories Test label media, Test ribbon, CD-ROM (User’s Manual), Quick start guide, Head cleaner, Power cord, Media holder bar and Media holder guide, Ribbon holder, Paper core Option Auto-cutter unit, Peeler unit, IEEE1284 Parallel interface board, Ethernet interface board and wireless LAN interface board. *1: *2: *3: *4: *5: *6: *7: *8: Options can be separately purchased.
Appendixes Interfaces This printer is connected to a computer and prints according to commands sent from the computer. There are three types of computer interfaces, and these are connected to devices suited to each type of interface. The printer can also be connected to a computer by the optional Ethernet.
Appendixes Interfaces XON/XOFF Protocol Requirements to output X-ON code • Communication is possible when the power is on. • When the receive buffer has less than 128 byte available, XOFF code is output, then the receive buffer has at least 1024 bytes available.
Appendixes Interfaces USB Interface Specifications Standards Complies with Universal Serial Bus Specification Transmission speed Compatible with 12Mbps (full speed) transmission Receive buffer 16kB Connector DUSB DUSB-BRA42-T11(DDK) Signal line and pin arrangement Pin No.
Appendixes Interfaces Parallel Interface (Option) Specifications Transmission mode 8-bit parallel data Receive buffer size 16kB Transmission modes Compatible mode It is an asynchronous forward direction of the byte width (from host to printer) channel, and the interface line of the data is operated in accordance with signal line definitions of Centronics. NIBBLE mode Nibble mode is asynchronous reverse channel communication with data transmission controlled by the host computer.
Appendixes Interfaces Parallel port status signals when an error occurs The status of a signal line will not be changed in bi-directional mode such as nibble or ECP mode.
Appendixes Interfaces [While receiving INIT signal] Min. 10 to 15µsec *Init BUSY *Ack *Fault SELECT Note: If the *Init signal does not have width of 10 to 15µsec or more, it cannot act as an Init signal. If it is lower, the *Init signal is ignored. BUSY starts up when the *Init signal is perceived.
363 Van Ness Way, Suite 404 Torrance, CA 90501. USA Tel: (310) 781-1460 Fax:(310) 781-9152 http://www.citizen-systems.com Mettinger Strasse 11 Park House, 643-651 Staines Road D-73728, Esslingen Feltham, Middlesex, TW14 8PA Germany United Kingdom Tel: +49 (0) 711 3906 400 Tel: +44 (0) 20 8893 1900 Fax:+49 (0) 711 3906 405 Fax: +44 (0) 20 8893 0080 http://www.citizen-europe.com 6-1-12, Tanashi-cho, Nishi-Tokyo-shi Tokyo, 188-8511. Japan Tel: +81 (0) 42 468 4608 Fax:+81 (0) 42 468 4996 http://www.
