Troubleshooting guide

22
TROUBLESHOOTING GUIDE
NO HEAT OR HEAT TOO LOW
Probable Cause Recommended action
Breaker at house
OFF.
Reset breaker at house. Breaker can
appear to be on and one pole can be
o. Turn breaker OFF then ON twice.
Inadequate water
ow due to dirty
lter.
Clean lter cartridge(s).
Pump not primed.
Refer to the section of this manual
on pump priming. O-ring may be
missing or damaged on air bleeds.
Improper line
voltage.
Have a licensed electrician check
the line voltage.
SPA LIGHT WON’T COME ON
Probable Cause Recommended action
Light bulb burnt out. Replace bulb. (non-warranty)
Dirty connection
Check to see if there is anything
covering the connection on the
housing that holds the light bulb.
PUMP WILL NOT PRIME
Probable Cause Recommended action
Pump(s) on but no water
ow
Loosen top bleeder valve on
pump(s) until water comes out
steadily.
No water in pump
Make sure water level in spa is
midway in skimmer wall tting/
bleed top air on face of pump
till water ows out.
Air lock Bleed o air at bleeder valve.
Closed gate valves or
blocked lines
Open gate valves/check
skimmer, suction for blockage.
Pump surges (jets lose
power then come back,
then lose power again)
Check lter air relief valve to
insure o-ring is in place and is
tightly closed.
Check union on front of pump
to ensure tightness.
Check bleeder valve on front of
pump to ensure tightness.
JETS WON’T COME ON
Probable Cause Recommended action
Jets turned o Turn jet face to open jets.
Pump not primed
Refer to the section in this manual
on pump priming.
Gate valves closed
Check that both gate valves are in
the up positions or turned open.
LOW WATER FLOW
Probable Cause Recommended action
Dirty lter Remove lter cartridge and clean.
Closed gate valves or
blocked lines
Open all gate valves.
Low voltage or
incorrect voltage
Have a licensed electrician check
the line voltage.
SPA IS LEAKING
Probable Cause Recommended action
Loose connection
Hand tighten all quick disconnects
and ttings, check gaskets and
o-rings.
If water appears near,
below lter area
Splashing water into the lter
canister area will drain slowly to
the base.
PUMP MOTOR DOESN’T RUN
Probable Cause Recommended action
No power to motor
Check power switches and
circuit breakers. Check motor
plug into control panel.
Blown fuse Replace pump fuse.
Thermal overload has
tripped
Wait until motor cools o.
Pump jammed from
foreign matter in
impeller
Call dealer for recommended
action.
Motor overheats during
hot days while ltering
Reprogram your controls to
cycle during the coolest parts of
day or shorter cycles.
PUMP MOTOR RUNS HOT
Probable Cause Recommended action
Pump ran dry
Call dealer for recommended
action.
Motor vent is blocked
Clear debris or obstruction to the
motor vent.
Restricted suction lines
Make sure all valves are open and
clear suction of debris.
NOTE: These motors will feel hot to the touch. This is
normal. The internal overload protector will turn the motor
o if there is an overload or high temperature problem.