User`s manual

EP -1000 Instant Dry Imager User’s Manual 5-3
Troubleshooting
Table 5-2 lists common problems you might encounter while
operating the EP-1000, their possible causes, and solutions.
Troubleshooting Common Problems
Table 5-2. EP-1000 Troubleshooting Chart
Problem Possible Causes Solutions
Fault light off,
Media light red
The supply spool in the ribbon cartridge
is empty.
The ink ribbon is used up.
The paper tray is empty or the paper
tray is not set
Install a new ribbon in the ribbon carrier.
Refer to “Loading the Ribbon Cartridge”
on page 2-5.
Install a new ribbon in the ribbon carrier.
Refer to “Loading the Ribbon Cartridge”
on page 2-5.
Load the paper tray. Refer to “Loading
the Paper Tray” on page 2-12.
Fault light red,
Media light off
A paper jam occurred.
A mechanical fault occurred.
Clear the paper path. Refer to “Clearing
a Paper Jam” on page 5-6.
Remove the paper tray and ribbon
cartridge. Power off the EP-1000, then
power it on again.
Fault light red,
Media light red
The paper is not loaded properly.
The top cover is open.
The paper size in the tray is not the
same as the size specified by the print
driver.
Load the proper paper into the tray.
Close the top cover.
Set the print driver setting to the paper
size in the tray, or change the paper in
the tray to match the print driver setting.
EP-1000 does not power
on.
The power is not on.
The cables and the power cord are not
connected securely.
Check that the power switch is pressed
securely and that the power cable is
properly connected.
Check that the cables and the power
cord are connected securely.