Troubleshooting Guide

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5.Setting flame
Under standby, press the Flame button to watch the flame effect.
Press Flame button, the flame will be on at brightest. The charcoal set will be lit up and
flicker automatically. Each time this button is pressed, the intensity of the flame
decreases. There are five brightness levels you can cycle through including the OFF
setting.
When the heat is on the flame effect will be on.
MAINTENANCE
1. Turn off the heater with the power switch.
2. Unplug the unit and let it cool completely.
3. To keep the heater clean, the outer shell may be cleaned with a soft, damp cloth. You may use a mild
detergent if necessary. After cleaning, dry the unit with a soft cloth. CAUTION: DO NOT let liquid enter
the heater.
4. DO NOT use alcohol, gasoline, abrasive powders, furniture polish, or rough brushes to clean the
heater. This may cause damage or deterioration to the surface of the heater.
5. DO NOT immerse the heater in water.
6. Wait until the unit is completely dry before use.
TROUB
LE SHOOTING
IF YOU EXPERIENCE DIFFICULTIES, PLEASE DO NOT RETURN THIS PRODUCT TO STORE
For assistance with this appliance, please call our customer service department.
PROBLEM
POSSIBLE CAUSE
SOLUTION
No warm air is coming from the
heater
The overheat protection device
in the appliance has been
triggered.
Turn all controls off, unplug
the appliance, allow to cool for
at least 10 min., plug back in
and restart.
The appliance turns off and will
not turn back on.
1. The overheat protection
device in the appliance has
been triggered.
2. House circuit breaker has
been tripped.
1.Turn all controls off, unplug
the appliance, allow to cool for
at least 10 min., plug back in
and restart.
2. Reset house circuit breaker.
The appliance does not turn on
when the button is pushed to
“ON”
The overheat protection device
in the appliance has been
triggered
Turn all controls off, unplug the
appliance, allow to cool for at
least 10 min., plug back in and
restart.