HP 2000 Notebook PC Compaq CQ58 Notebook PC Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HewlettPackard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice ENWW
Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification ................................................................................................................. 5 Right side ...............................................................................................................................................................
Packaging and transporting guidelines ....................................................... 34 Component replacement procedures ................................................................................................................. 36 Service tag and PCID label ................................................................................................................. 36 Service tag .............................................................................................................
Creating HP Recovery media ........................................................................................................... 108 Restore and recovery ........................................................................................................................................ 110 Using Windows Refresh for quick and easy recovery .................................................................... 111 Remove everything and reinstall Windows ................................................
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1 Product description Category Description Product name Compaq CQ58 Notebook PC √ HP 2000 Notebook PC √ Processors AMD models Intel models √ AMD processors A6-5200, 2.0-GHz processor (1600-MHz memory speed, quad core, 25 W) √ A4-5000, 1.5-GHz processor (1600-MHz memory speed, dual core, 15 W) √ C-70 1.33-GHz processor (1066-MHz memory speed, dual core, 9 W) √ C-60 1.33-GHz processor (1066-MHz memory speed, dual core, 9 W) √ E-300 1.
Category Description AMD models Intel models B980 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B970 2.30-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core, 35 W) √ B960 2.20-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ Intel Celeron processor Chipset 1000M 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B830 1.8-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B820 1.7-GHz processor (1333-MHz memory speed, 2.
Category Description AMD models Intel models √ √ Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (. 28-in) thicknesses √ √ Customer-accessible √ √ Serial ATA √ √ Supports the following hard drives: √ √ Fixed √ √ Serial ATA √ √ 12.
Category Description AMD models Intel models HDMI version 1.4 supporting 1920 ×1200 @ 60Hz √ √ RJ-45 (Ethernet, includes link and activity lights) √ √ USB 2.0 (3 ports) √ √ VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 75 Hz, hot plug and unplug and auto-detection for correct output to wide-aspect vs.
2 External component identification Right side Component (1) Description Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) USB 2.0 ports (2) Connect optional USB devices. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
Component Description (9) Hard drive light ● Blinking white: The hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. Front ENWW Component Description Speakers (2) Produce sound.
Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphone Records sound. (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video.
Top TouchPad Component ENWW Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is enabled. ● Off: The TouchPad is disabled. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Caps lock light White: Caps lock is on, which switches the keys to all capital letters. Off: Caps lock is off. (2) (3) 10 Power light Wireless light Chapter 2 External component identification ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.
Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. If the computer has stopped responding and Microsoft® Windows® shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows 8 logo key Windows 8: Returns you to the Start screen from an open app or the Desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. 12 (4) Action keys Execute frequently used system functions.
Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) ENWW Battery release latch Releases the battery from the battery bay.
Component (4) (5) 14 Description Wireless and memory module compartment Contains the wireless and memory modules. Hard drive bay Contains the hard drive. Chapter 2 External component identification CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3 Illustrated parts catalog Computer major components ENWW Computer major components 15
Item Component (1) Display assembly (not spared) NOTE: (2) Spare part number For display assembly spare part information, see Display assembly subcomponents on page 20. Keyboard (includes keyboard cable): 698694-xx1 NOTE: For a detailed list of keyboard spare parts, see Sequential part number listing on page 25.
Item Component Spare part number For use only with models with an AMD C-70 processor ● Models without Windows 8 713023-001 ● Models with Windows 8 Standard 713023-501 For use only with models with an AMD C-60 processor ● Models without Windows 8 693564-001 ● Models with Windows 8 Standard 693564-501 For use only with models with an AMD E2-3000 processor ● Models without Windows 8 726892-001 ● Models with Windows 8 Standard 726892-501 For use only with models with an AMD E2-2000 processo
Item Component (15) Processor (includes replacement thermal materials): Spare part number NOTE: Only valid on models with Intel processors. On AMD models, the processor comes with the system board and cannot be removed. Intel Core i5 processors (3.0-MB L3 cache, dual core, 35 W): ● 3230M 2.60-GHz processor 711903-001 ● 3210M 2.50-GHz processor 680645-001 Intel Core i3 processors (3.0-MB L3 cache, dual core, 35 W): ● 3130M 2.60-GHz processor 713163-001 ● 3120M 2.
Item (18) Component Spare part number 4 GB 641369-001 2 GB 652972-001 Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: (19) (20) (21) The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001.
Display assembly subcomponents Item Component (1) Display bezel: (2) 20 Spare part number For use with Compaq models 689676-001 For use with HP models 689675-001 Webcam/microphone module VGA 685112-001 HD 703461-001 Chapter 3 Illustrated parts catalog ENWW
ENWW Item Component Spare part number (3) Raw display panel, 39.6-cm (15.
Mass storage devices Item Component (1) Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: Spare part number The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001.
Plastics kit Item ENWW Component Spare part number Plastics Kit, includes: 689689-001 (1) Hard drive compartment cover (includes one captive screw, secured by a C-clip) (2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Plastics kit 23
Miscellaneous parts Component Spare part number HP Smart AC adapter (65-W RC V) For use in all countries and regions except for India and China 693711-001 For use in India and China 693710-001 Power cord (3-pin, black, 1.
Sequential part number listing ENWW Spare part number Description 449137-001 RTC battery 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe, the Middle East, and Africa (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-111 Power cord for use in Switzerland (3-pin, black, 1.
26 Spare part number Description 676785-001 Intel Pentium B970 2.30-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 677152-001 Intel Core i3-2370M 2.40-GHz processor (1333-MHz memory speed, 3.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 680645-001 Intel Core i5 3210, 2.50-GHz processor (3.0-MB L3 cache, dual core, 35 W) 682417-001 Intel Core i3-3110M 2.40-GHz processor (1600-MHz memory speed, 3.
ENWW Spare part number Description 689674-001 Base enclosure for use in models without Windows 8 689675-001 Display bezel for use with HP models) 689676-001 Display bezel for use with Compaq models) 689677-001 Display cable (includes display panel cable and webcam/microphone cable) 689678-001 Power connector cable 689679-001 Hinges (includes hinges and left and right hinge covers) 689685-001 Optical drive (DVD±RW and CD-RW Super Multi Double-Layer Combo Drive; includes rear optical drive bra
28 Spare part number Description 698694-051 Keyboard for use in France (includes keyboard cable) 698694-061 Keyboard for use in Italy (includes keyboard cable) 698694-071 Keyboard for use in Spain (includes keyboard cable) 698694-131 Keyboard for use in Portugal (includes keyboard cable) 698694-141 Keyboard for use in Turkey (includes keyboard cable) 698694-151 Keyboard for use in Greece (includes keyboard cable) 698694-171 Keyboard for use in Saudi Arabia (includes keyboard cable) 698694-2
ENWW Spare part number Description 713163-001 Intel Core i3 3130M, 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 713164-001 Intel Pentium 2030M, 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) 713165-001 Intel Core i3 2348M, 2.30-GHz processor (3.
30 Chapter 3 Illustrated parts catalog ENWW
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
Typical electrostatic voltage levels Relative humidity Event ENWW 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V Packing PCBs in foam-lined box 21,000 V
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 36 ● Product name (1). This is the product name affixed to the front of the computer. ● Serial number (s/n) (2).
PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
Computer feet Description Spare part number Rubber computer feet 691221-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, including the hinge covers, hinges, cable, antennas, and enclosure, you must remove the entire display assembly from the computer.
ENWW 4. Flex and disengage the inside edges of the bottom (3), left and right sides (4), and top (5) of the bezel. 5. Open the computer and position it on its side with the back and bottom facing you.
6. 42 Use a tool to pry to bottom of the bezel from the display (1), and then remove the bezel from the display (2).
7. To remove the webcam/microphone module: a. ENWW Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible.
b. 44 Disconnect the module cable from the module.
c. ENWW Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.
8. 46 To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
c. Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.
To remove the WLAN module: 1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics kit on page 23. 2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.
Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 4-GB (PC3, 12800, 1600-MHz) 641369-001 2-GB (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description Spare part number 750-GB, 5400-rpm 634250-001 640-GB, 5400-rpm 669300-001 500-GB, 5400-rpm 669299-001 320-GB, 5400-rpm 622643-001 Hard Drive Hardware Kit (includes hard drive cable and bracket) 685089-001 Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. Lift the hard drive (2) out of the hard drive bay. 4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive. 5. Pull the sides of the hard drive bracket (2) out and away from the hard drive. 6. Remove the hard drive (3) from the bracket. Reverse this procedure to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 88 for more information about the optical drive cable and cable bracket. Description Spare part number DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 689685-001 Before removing the optical drive, follow these steps: 1.
5. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive. 6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use with French Canada 698694-xx1 NOTE: For a detailed list of keyboard spare parts, see Sequential part number listing on page 25. Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
ENWW 4. Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest. 7.
8. Remove the keyboard (3). Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information on the TouchPad button board, see TouchPad button board on page 67.
62 2. Remove the eight Phillips PM2.5×6.0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM2.0×2.5 screws that secure the top cover to the computer.
ENWW 4. Remove the Phillips PM2.0×3.0 screw from the optical drive bay (1) and the three Phillips PM2.5×4.0 screws from the hard drive bay (2) that secure the top cover to the computer. 5. Turn the computer right-side up with the front toward you, and then open the computer. 6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then disconnect the cables from the system board.
7. Remove the eight Phillips PM2.0×4.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 689686-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the power button board and cable.
TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 689688-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 689693-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the speakers (4). Reverse this procedure to install the speakers.
USB board Description Spare part number USB board (includes cable) 689687-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the USB board (3). Reverse this procedure to install the USB board.
Power connector cable Description Spare part number Power connector cable 689678-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable.
Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 40 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer.
2. Release the wireless antenna cables from the clips (2) built into the base enclosure. NOTE: Models may have either one or two antennas installed. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. 76 Remove the five Phillips PM2.5×7.0 screws (1) that secure the display assembly to the computer.
4. Remove the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: 1. ENWW To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly. The Mylar screw covers are included with the display bezel spare part kit. b.
c. 2. 78 Remove the display bezel (6). To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. b. Tilt the display panel (2) up.
c. ENWW Disconnect the module cable (3) from the module.
d. 80 Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.
3. ENWW To remove the hinge covers: a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2). b. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2).
4. 82 To remove the display panel, cable, and hinges: a. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. b. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable. c. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel.
d. 5. Remove the display hinges (2). To remove the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) b. Release the wireless antenna cables from the clips (2) built into the display enclosure. c. Remove the wireless antenna cables and transceivers (3). NOTE: 6. Models may have either one or two antennas and transceivers installed.
System board NOTE: On models with Intel processors, you can remove the processor from the system board. The processor is included with the system board in AMD models and cannot be removed. NOTE: The system board spare part kit includes replacement thermal materials (including a thermal pad).
Description Spare part number ● 715890-501 For use in models with Windows 8 Standard System board for use only with computer models equipped with an AMD E1-1200 processor ● For use in models without Windows 8 688278-001 ● For use in models with Windows 8 Standard 688278-501 System board for use only with computer models equipped with an Intel Core i5 or i3 processor and a graphics subsystem with UMA video memory (RCTO system board for use in Brazil and India only) ● For use in models without Win
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 51) ● RTC battery (see RTC battery on page 55) ● Fan/heat sink assembly (see Fan/heat sink assembly on page 90) ● Processor (Intel only; see Processor on page 96) NOTE: AMD processors come soldered to the system board and cannot be removed or replaced. To remove the system board: 86 1.
3. Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install the system board.
Optical drive cable Description Spare part number Optical drive cable (includes cable bracket) 685084-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable.
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Fan/heat sink assembly for use only with computer models equipped with an AMD processor 688281-001 Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a graphics subsystem with UMA video memory 685086-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.
3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan to the system board. 4. Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an AMD processor.
NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory.
The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/ heat sink assembly, processor, and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly.
Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: On models with Intel processors you can remove the processor from the system board. The processor is included with the system board in AMD models and cannot be removed. NOTE: The processor spare part kit includes replacement thermal materials. Description Spare part number Intel Core i5 processors: 3230M 2.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
2. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
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6 Specifications Computer specifications Metric U.S. Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Dimensions Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.
39.6-cm (15.6-in), HD display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Active area 344.232x193.536 PPI 100 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.
Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Height 7.0 mm 7.0 mm 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 115 g 98.8 g 95.0 g 98.
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7 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
● To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.
Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer.
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8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
ENWW Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
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9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/ recycle. Display WARNING! The backlight contains mercury.
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
ENWW 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame.
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter spare part number 27 AC adapter light identifying 5 action keys identifying 12 antennas illustrated 21 removing 83 spare part number 26 audio product description 3 audio-in (microphone) jack identifying 6 audio-out (headphone) jack identifying 6 B back up personal files 108 base enclosure illustrated 19 spare part number 27 battery illustrated 19 removing 39 spare part number 25 battery bay identifying 13 battery release latch identifying 13 BIOS determining version 99 downloading an upd
feet locating 38 spare part number 27 fn key identifying 12 G graphics product description 2 grounding guidelines 32 guidelines equipment 35 grounding 32 packaging 34 transporting 34 workstation 34 H hard drive illustrated 19, 22 precautions 32 product description 3 removing 53 spare part number 25 specifications 105 hard drive bay identifying 14 hard drive bracket illustrated 22 removing 54 spare part number 26 hard drive cable illustrated 22 removing 54 spare part number 26 hard drive compartment cover il
optical drive rear bracket removing 56 spare part number 27 original system recovery 112 P packaging guidelines 34 PCID label 37 plastic parts service considerations 31 Plastics Kit spare part number 27 plastics Kit illustrated 16 plastics kit illustrated 23 pointing device 4 ports external monitor 6 HDMI 6 product description 3 USB 5, 6 power button identifying 11 power button board illustrated 16 removing 65 spare part number 27 power connector identifying 5 power connector cable illustrated 17 removing 7
system restore point creating 108 restoring 110 T thermal pad spare part number 25 tools required 31 top cover illustrated 16 removing 61 spare part number 27 TouchPad button board illustrated 16 removing 67 spare part number 27 TouchPad buttons identifying 9 TouchPad light identifying 9 TouchPad on/off button identifying 9 TouchPad zone identifying 9 transporting guidelines 34 U USB board illustrated 16 removing 71 spare part number 27 USB ports identifying 5, 6 V vents identifying 6, 13 video product desc
