Laptop User Manual

2–8 Getting Started
Beginning to Use the Notebook
Contacting Compaq
If you encounter a notebook problem that you cannot resolve with
the information provided, you may need to contact Compaq.
Using Compaq Help & Support
To access Compaq Help & Support, select Start > Help and
Support, then select a link. Links to support features within the
notebook and to specific areas of the Compaq Web site are
provided.
Obtaining Support Telephone Numbers
To obtain a list of worldwide Technical Support telephone
numbers, use either of the following methods:
■
Select Start > Control Panel > Performance and Maintenance
icon > System icon. Then, near the lower edge of the System
Properties window, select the Support Information button.
■
Refer to the printed Worldwide Telephone Numbers booklet
included with the notebook in English only.
Preparing to Call Technical Support
To provide the fastest possible resolution of your problem, have the
notebook and the following information available when you call:
■
Serial number and model description, which are provided on the
product identification label on the underside of the notebook.
■
Purchase date on the invoice.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Control Panel > Performance
and Maintenance icon > System icon > General tab.
■
Brand and model of an optional printer.
307502-001.book!!Page!8!!Friday,!August!30,!2002!!10:30!AM