QuickSpecs

Warranty
WarrantyWarranty
Warranty Three-year Limited Warranty for MSA1000, Fibre Channel Cables and SFP Transceivers
3 years parts exchange
1 year labor
1 year on-site
Next business day response
Options for the MSA1000 carry their own warranty. Refer to HP's Limited Warranty Statement for further
details. In countries where available, your HP Limited Warranty includes Customer Self Repair warranty
services. Please refer to HP's Limited Warranty Statement for further details:
http://h18006.www1.hp.com/products/storageworks/warranty.html
Products included in various Kits carry their own individual warranties.
Warranty Upgrade
Warranty UpgradeWarranty Upgrade
Warranty Upgrade
Options
OptionsOptions
Options
Response – Upgrade on-site response from next business day to same day 4 hours
Coverage – Extend hours of coverage from 9 hours x 5 days to 24 hours x 7 days
Duration – Select duration of coverage for a period of 1, 3, or 5 years
Storage Service Packages
Storage Service PackagesStorage Service Packages
Storage Service Packages HP Care Pack is defined as an upgrade to the product warranty attribute, available for a specific
duration and hours of coverage.
HP Care Pack is not available for less than the product's warranty duration.
HP Care Pack is available for sale anytime during the warranty period for most products, but the
commencement date will be the same as the Warranty Start Date (delivery date to end user
customer). Proof of purchase may be required.
HP Care Pack services are prepaid.
For additional information on Product Services and HP Care Pack, as well as orderable part numbers,
please refer to the URL: http://www.hp.com/hps/carepack/ .
If you have specific questions about availability or how to obtain services contact your local HP
representative. Contact information for your local area can be found at:
http://www.hp.com/services .
Software Product Services
Software Product ServicesSoftware Product Services
Software Product Services Software product services
Software product servicesSoftware product services
Software product services
Product support provides the customer access to HP's experienced technical support
resources, as well as access to HP's Information Services database for support on a variety of multi-
vendor/multiplatform software products. Product support includes escalation and problem coordination
with the appropriate engineering group. HP Services offer a variety of options to allow you to tailor your
product service to meet the needs of your organization. Basic warranty on products can be uplifted from
day one to ensure you receive the service you need when you need it.
QuickSpecs
HP StorageWorks Modular Smart Array 1000 QuickSpec
HP StorageWorks Modular Smart Array 1000 QuickSpecHP StorageWorks Modular Smart Array 1000 QuickSpec
HP StorageWorks Modular Smart Array 1000 QuickSpec
Specific for Intel, AMD and PA-RISC based Servers Only
Specific for Intel, AMD and PA-RISC based Servers OnlySpecific for Intel, AMD and PA-RISC based Servers Only
Specific for Intel, AMD and PA-RISC based Servers Only
Service and Support, HP Care Pack, and Warranty Information
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