QuickSpecs

Warranty and support
Warranty and supportWarranty and support
Warranty and support
HP warrants only that the software media will be free of physical defects for a period of ninety (90) days
from delivery.
The following services are offered as HP Care Pack Services at the time of software product order:
Software Technical Support 24 x 7 (1 and 3 years) is available 24 hours per day, Monday through
Sunday, including holidays (includes phone-in software technical support 24 x 7 and software
product and documentation updates).
Installation Service (software installation) and Installation and Startup Service (software installation,
configuration, startup testing and knowledge transfer).
HP Care Pack services must be ordered with the product and are prepaid.
For tailored support contracts based on personalized statement of work contact your local support
center via http://www.HP.com/support .
Secure Path software services
Secure Path software servicesSecure Path software services
Secure Path software services
Software product services included with Secure Path: One year of Software Technical Support 24 x
7 HP Care Pack Services (includes phone-in software technical support 24 x 7 and software
product and documentation updates).
HP Care Pack services are available to upgrade the one year of Software Technical Support 24 x
7 included with the Secure Path product to 3 full years.
Installation service (software installation)
For additional software product services information for North American HP Care Pack services, as well
as orderable part numbers, please refer to the URLs listed below:
All storage services: http://www.hp.com/hps/storage/ .
All HP Care Pack Services: http://www.hp.com/hps/carepack/storage/cp_networked.html .
Software Support HP Care Pack Services: http://www.hp.com/hps/carepack/software/cp_storage.html .
Installation and Startup Services: http://www.hp.com/hps/storage/ns_implementation.html .
If you have specific service questions contact your local HP representative. Contact information for your
local area can be found at: http://www.compaq.com/support .
Maintenance releases, bug fixes and software patches are available at:
http://www.compaq.com/support/sanworks .
Array Installation and
Array Installation andArray Installation and
Array Installation and
Startup Services
Startup ServicesStartup Services
Startup Services
The HP Installation and startup for HP StorageWorks Disk Arrays service package provides installation
and configuration of HP StorageWorks Disk Array products. Service highlights include:
Installation and Startup provides, installation, LUN Disk Design and configuration of the MSA 1000
which includes
Service Planning
Service Deployment
Installation Verification Testing (IVT) required for this service
Customer Orientation session
Service Deployment includes the deployment of the MSA disc array into a new or pre-existing SAN which
may consist of switch, hub or SCSI bridge technology. Installation includes the customization of up to
four host servers, eight host bus adapters (hba's) and up to four high availability software licenses.
NOTE:
NOTE:NOTE:
NOTE: Refer to Step 7 in the Configuration Information section below for all Service, Warranty Plans, Installation and Startup
Services available for the MSA1000
QuickSpecs
HP StorageWorks Modular Smart Array 1000 QuickSpec
HP StorageWorks Modular Smart Array 1000 QuickSpecHP StorageWorks Modular Smart Array 1000 QuickSpec
HP StorageWorks Modular Smart Array 1000 QuickSpec
Specific for Intel, AMD and PA-RISC based Servers Only
Specific for Intel, AMD and PA-RISC based Servers OnlySpecific for Intel, AMD and PA-RISC based Servers Only
Specific for Intel, AMD and PA-RISC based Servers Only
Service and Support, HP Care Pack, and Warranty Information
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