Compaq Presario S0000 / 8000 Series Computers User’s Guide
user’s guide
The information in this document is subject to change without notice. ® Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. HP shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
table of contents finding answers to commonly asked questions .............................. 1 safety information .........................................................................................2 setting up your pc .......................................................................... 3 putting your pc together ................................................................................3 safety and comfort ....................................................................................
autoscrolling .......................................................................................... 19 panning ................................................................................................ 20 switching mouse button functions .............................................................. 20 changing mouse pointer speed................................................................. 20 using the keyboard .................................................................................
working with digital images .........................................................................45 about the 7-in-1 memory card reader ........................................................45 using your cd, dvd, and diskette drives .........................................................47 handling cds/dvds..................................................................................48 inserting and removing cds and dvds ........................................................
system recovery using recovery discs ........................................................ 84 starting system recovery using recovery discs............................................. 84 upgrading and servicing the pc .................................................... 87 preparing the pc ........................................................................................ 88 removing or upgrading a drive ....................................................................
finding answers to commonly asked questions In this User’s Guide, you can find answers to questions about the following topics: • Connecting to the Internet, page 32 • Registering your product, page 11 • Creating a CD, page 56 Saving documents, photos, and videos on a CD, page 57 Recording a music CD, page 56 Copying a CD, page 56 Backing up your files to a CD, page 57 • • • • • • • • • Watching movies on your PC, page 52 Connecting to a TV, page 59 Getting digital pictures onto your PC, page 45 Connecti
safety information This product has not been evaluated for connection to an “IT” power system (an AC distribution system with no direct connection to earth, according to IEC 60950). ac power safety warnings WARNING: Install the PC near an AC outlet. The AC power cable is your PC’s main AC disconnecting device and must be easily accessible at all times. For your safety, the power cable provided with your system has a grounded plug.
setting up your pc putting your pc together Follow the quick setup poster to set up your PC. Look in the PC box for printed details or updates regarding your model PC. When placing your PC, consider an ergonomic arrangement of the PC and your work area to maintain your comfort and productivity. Refer to “safety and comfort” on page 4. WARNING: The power supply is pre-set for the country/region in which you purchased your PC.
5 Connect the modem cable to the telephone line wall socket and the modem (select models only) on the back of the PC. Refer to “connecting the modem” on page 7 for details. 6 Turn on the monitor. Turn on the PC. Turn on the speakers. Follow the onscreen instructions, and complete the initial windows until you see the desktop. Refer to “turning on your pc for the first time” on page 10 for details. 7 Restart the PC: Click the Start button on the taskbar, click Turn Off Computer, and then click Restart.
computer safety warning WARNING: To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users. It also provides important electrical and mechanical safety information. To view the Safety & Comfort Guide: • Click Start, choose All Programs, choose PC Help & Tools, and then click Safety & Comfort Guide. Or • Type http://www.compaq.
NOTE: PCs use software drivers to control peripheral devices. When you add a Plug and Play (ready to use) peripheral, memory or add-in card, the PC automatically loads the correct driver for the device. NOTE: For peripherals that are not Plug and Play, follow the instructions that came with your peripheral device to load the appropriate driver.
pc front The front of your computer has the drives, the On button and hard disk drive activity indicator light. Some PC models also have connectors on the front of the PC. Your PC features and connector positions may vary. A B C D E F G H K L A Top optical drive Second optical drive Diskette (floppy) drive On light On button Hard disk drive activity indicator light FireWire (IEEE 1394) Audio in USB 2.
other ways to connect There are other ways to connect to the ISP that do not use the telephone modem, such as a LAN (Local Area Network) or DSL (Digital Subscriber Line). Check with your ISP for specifics on your connection. Check with your ISP for specifics on your connection. Before you can connect to the Internet and send or receive e-mail and faxes using telephone dial-up, you must connect your telephone service line to the modem, which is inside the PC.
1 Plug one end of a modem cable (D) into the modem connector (A) on the back of the PC (C). This connector may be labelled with either Line or a modem connector symbol. 2 Plug the other end of the cable (D) into the telephone line socket (E) on the wall. You can also connect a telephone (F) to the other connector (B) on the modem (select models only). By connecting a telephone to the modem, you can make regular (voice) telephone calls when you are not using the modem — even if the PC is turned off.
To connect the Ethernet connector to the network: 1 Plug the network cable into the Ethernet connector (A) on the back of the PC. WARNING: Do not plug the telephone service line cable or modem cable into the Ethernet connector. Although the plug looks similar to the plug on the Ethernet cable, they are not the same. 2 Plug the other end of the Ethernet cable into a 10BaseT or a 100BaseT port on the network hub. NOTE: Hubs are devices that can connect PCs to a network.
4 Click an option to select your language (if applicable for your model). Click OK and then confirm your selection by clicking Yes. Wait until the PC makes preparations. (It may take up to 30 minutes to set up the language on the PC.) 5 Set up Microsoft® Windows® by following the onscreen instructions. 6 Refer to the following section, “registering your pc,” for information on completing the registration process (select models only).
standby mode When the PC is in standby mode, it goes into a low-power state, and the monitor is blank as if it is turned off. The advantages of using standby mode include: • You save time and electricity without having to wait for the PC to go through the normal startup routine when you wake it again. The next time you use the PC, any programs, folders and documents that were open before you put the PC in standby will be available. • Your PC can receive faxes while in standby mode, if you set it to do so.
3 Press and hold down the Shift key on the keyboard, and click Hibernate. NOTE: If Hibernate is not present, you can set up your PC for hibernation; refer to steps 1 through 6 of “automatic standby or hibernation” on page 13. 4 When you want to use the PC again after hibernation, press the On button on the front of the PC. If the PC does not work properly when you wake it from hibernation, follow these steps to restart the PC: 1 Click Start on the taskbar. 2 Click Turn Off Computer. 3 Click Restart.
making recovery cds/dvds Now is a good time to make your recovery discs; see “creating recovery cds/dvds” on page 79. installing software and hardware devices After you turn on the PC the first time and restart it (see page 10), you can install any software programs that came on CDs or DVDs included in the PC box (select models only). You may wish to install additional software programs or hardware devices on your PC. Restart the PC after installation.
learning the basics NOTE: To use your software, you must know how to use the mouse and keyboard. If necessary, see “using the mouse” on page 18 for how to use the mouse or see “using the keyboard” on page 20 for how to use the keyboard. beginning to use your software The operation of your PC is controlled by two kinds of software: • The Microsoft Windows XP operating system, which displays the desktop on the monitor and controls your PC’s hardware, peripherals, and software applications.
using the desktop The desktop has shortcut icons that make it easy to find the things you need. Icon Opens Use it to Help and Support (select models only) View onscreen Help information about your PC. Easy Internet Sign-up Set up a new or an existing Internet account. Recovery Start Application or System Recovery.
learning to use your pc Click the Start button and select Presario Info Center (select models only). A window opens with a welcoming message. Click an item on the left of the message to view information about your PC, including: • • • • • Locations of drives and connectors on the front of the PC chassis. Descriptions and uses of software programs included with your PC. Access to the Internet. Help and Support. Recovery of the operating system and software programs.
To copy an item: 1 Right-click the item. 2 Select Create Shortcut. The shortcut appears in the folder. 3 Drag the item into the All Programs list or into another folder. If you use Add or Remove Programs in the Control Panel to delete a software program, the shortcut in All Programs may not be removed. To remove a shortcut: 1 Click Start. 2 Choose All Programs. 3 Select the folder. 4 Right-click the shortcut, and then select Delete. Click Delete Shortcut to confirm you want to delete the shortcut.
NOTE: The wireless mouse goes into a sleep or suspend mode after 20 minutes of inactivity. Click a button on the mouse to wake it. (Moving the wireless mouse does not wake it.) The mouse has two or three buttons on the top. A Left button B Scroll wheel button (scrolling mouse only) C Right button • Click the left mouse button to position the cursor or to select an item. B A C • Click the right mouse button to display a menu of commands for the item you clicked.
panning 1 Press and hold down the centre scroll wheel button. 2 Slowly move the mouse in the direction you want to pan. The farther you move the pointer from the starting point, the faster the document pans. 3 To stop panning, release the scroll wheel button. NOTE: Panning only works if the window’s horizontal scroll bar is active. Panning does not work with some software programs. switching mouse button functions To switch the functions of the right and left mouse buttons: 1 Click the Start button.
internet keyboards Internet keyboards may connect directly to your PC or may be wireless. (See “wireless keyboard set” on page 23 for a description of the wireless set.) Some keyboards do not have the Internet buttons shown here at the top of the keyboard, and some use a different layout on the top right. Find your keyboard among the following illustrations to read about its features. internet keyboard 1 This keyboard enables you to: • • • • • Adjust speaker volume. • • • • Mute speaker sound.
internet keyboard 2 This keyboard enables you to: • • • • Connect to the Internet (if you have an established Internet account). Search for information on the Internet. Customise the buttons to open programs and connect to Internet Web sites. Get support information. standard keyboard LEDs, light emitting diodes, are lights used to indicate status. A The lights (LEDs) turn on to indicate (left to right) the number lock on, the capitals lock on, and the scroll lock on.
wireless keyboard set A wireless keyboard (B) uses a receiver/transmitter unit (A), instead of a connector cable, to communicate with your PC. The wireless keyboard, mouse (C), and receiver set is available with select models only. A Wireless receiver B Wireless keyboard C Wireless mouse A B C A light (D) on the receiver indicates receiver activity.
function keys The function keys, located above the main keys, are labelled F1 through F12. • Pressing F1 displays a Help window for the software program being used. • Pressing F3 displays a search window. F1 and F3 are available at all times. Other function key operations vary by software program. edit keys The edit keys are Insert, Home, Page Up, Delete End, and Page Down. Use these keys to insert and delete text and to quickly move the cursor on your screen.
numeric keys Press the Num Lock key to lock and unlock the numeric key functions: • When the Num Lock light on the keyboard is on, the numeric keys work in the same way as the number keys and arithmetic functions found on a basic calculator. • When the Num Lock light on the keyboard is off, the numeric keys are directional keys used to move the cursor or play games.
Compaq B A C D E F G H K M N P R S T V W NOTE: The number, location, and labelling of buttons vary by keyboard model. Figure Key Feature Description A Standby Puts PC into power-saving mode (screen is blank but PC is still on). To make screen reappear, press the Esc key, or press standby again. May take 10–30 seconds before screen reappears. B User Switches between the PC users. Compaq Links to Compaq Web site. D Help Opens the Help and Support Center.
Figure Key Icon Feature H Shopping K Sports M Finance N Connect P Search R Chat S E-Mail T See figure following table Description Goes to popular Web sites. Can be reconfigured to open any site or software program. Media Controls (CD/DVD/MP3) Operates CD or DVD player. V Volume control (Volume knob or Volume Up and Volume Down buttons) Volume knob: Increases speaker volume when turned clockwise and decreases volume when turned anticlockwise.
A B C D E F G H Internet Help Search E-mail Offers Entertainment My Presario Shopping A B C D E F G H NOTE: The number, location, and labelling of buttons vary by keyboard model. Figure Key Feature Description A Internet Connects you to a customisable Web page filled with local weather, news, sports, and financial information. Can be reconfigured to open any site or software program. B Help Takes you to the Help and Support Center.
customising the buttons You can customise some of the special buttons on the keyboard (select models only) to open different programs or files, or to connect to favorite Web sites: 1 Click Start on the taskbar. 2 Choose Control Panel. 3 Click Printers and Other Hardware, if it is present. 4 Double-click Keyboard. 5 On the Buttons tab, double-click the button you want to change.
using a printer Refer to the user manual that came with your printer for instructions on connecting and using the printer. Printers receive instructions from your PC via software called printer drivers. In many cases your PC automatically finds the necessary printer driver. If it does not, follow instructions that come with your printer to install the specific printer driver that it requires.
using the internet This chapter discusses the Internet, how to use a browser and e-mail, and how to set up your Internet account. Use the Internet to search for and to find information or services on the Web, or to use an e-mail program to get, read, or send electronic mail messages. Hardware and software programs provided on your PC may vary. Your PC may come with: • • • • • • Access to the ISPs in your area. Internet Explorer Web browser. Outlook Express e-mail software program.
The World Wide Web (WWW), also called the Web, is a public part of the Internet used by individuals, companies, governments, and organisations. These individuals and groups have created millions of Web pages in support of their activities. A Web page is a file or group of files that a user can access by entering the Web page’s file location, or URL. The URL (Uniform Resource Locator) identifies a Web site location, typically in the form http://www.name.extension (for example, http://www.hp.com).
Use Easy Internet Sign-up (available on select models only) to sign up for a new or an existing ISP account; see “signing up for a new or an existing isp account using easy internet sign-up” on page 33. The software programs for available ISPs are part of your PC. The Windows desktop may have a folder called Online Services, which includes icons for accessing various online services. These icons are part of the Windows operating system, but they are not functional in all countries/regions.
Once you are connected to the Internet, your browser displays the home Web page. You can go to a different Web site by entering its address (such as http://www.compaq.com) in the address box in the Web browser, and then pressing Enter on your keyboard. Or, you can use the browser Search tool to search for references to a specific word or phrase on the Web. searching the internet Most browser programs include a search feature.
To use Content Advisor: 1 Click Start on the taskbar, and then click Control Panel. 2 Click Network and Internet Connections, if it is present. 3 Double-Click Internet Options. 4 Click the Content tab. 5 In the Content Advisor area, click Enable. 6 On the Ratings tab, click a category in the list, and then click and drag the slider bar until the rating level is set to the limit you want to use. 7 Repeat step 6 for each category you want to limit. 8 Click Apply, and then click OK.
sending e-mail messages with outlook express 1 Click Start on the taskbar, and select the E-mail Outlook Express icon. NOTE: You can also press the E-Mail button on the keyboard to open Outlook Express (select models only). 2 Click the Create Mail icon. 3 Type in, or select from an address book, the address of each recipient. NOTE: E-mail addresses contain no spaces and have a full stop (dot) after the server name. Dashes and underscores are sometimes used. Capital letters may be required.
getting help help and support center Information about your PC is in the onscreen Help and Support Center (select models only). Here you can find links to driver updates, access to technical support options, and information about commonly asked questions. To open the Help and Support Center: 1 Press the Help button (select models only) on your keyboard. Or Click Start on the taskbar and choose Help and Support. 2 Choose Compaq Presario PC Help.
getting messages After you view or close a message, it will not automatically display again. To read a previously received message, open Compaq Connections: 1 Click Start on the taskbar. 2 Chose All Programs. 3 Choose PC Help & Tool. 4 Choose Compaq Connections. 5 Click Compaq Connections again. Compaq Connections opens and lists the message titles. To read a message, double-click the message title in the window. You can close this window, and Compaq Connections remains active.
resolving problems For help on general and miscellaneous problems you may be experiencing, refer to “troubleshooting” on page 67. upgrading and servicing the pc Information about the internal parts of the PC chassis is in the chapter “upgrading and servicing the pc”. Some model PCs have this servicing information printed as a separate guide and included with the PC.
microsoft windows xp operating system For questions about the Microsoft Windows XP operating system, refer to: • Help and Support. For onscreen help and troubleshooting, click Start and then Help and Support. • The Microsoft Windows XP guide, included with your PC documentation.
working with sound, pictures, and video using speakers Speakers are included with the monitor (select models only), or are sold separately. For details on connecting stereo speakers to the PC, see the quick setup poster. NOTE: Speakers may be passive (no power button and no power cable) or active (power button or power cable). Your PC supports only active (powered) speaker systems; the speaker system must have its own power cable. A stereo speaker set is a left-right, 2-channel speaker system.
The two ways to use the Volume icon are: 1 Click the Volume icon on the taskbar. 2 Adjust the volume. 3 When you are satisfied with the sound level, click outside the Volume window to close this window. Or 1 Double-click the Volume icon on the taskbar. The Volume Control settings window opens. 2 Adjust the volume. 3 When you are satisfied with the sound level, click the Close box (the X in the corner) to close this window.
configuring the multi-channel sound manager 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose Music. 4 Click Multi-channel Sound Manager and then click Multi-channel Sound Manager again. The Audio Configuration window opens. NOTE: If you do not see the Speaker Configuration tab, your PC does not have the multi-channel capability. However, it still has two-channel (stereo) output. 5 Click the Speaker Configuration tab.
using a microphone Your PC comes with one microphone connector in the back of the PC. Some models have a second microphone connector in the front of the PC. Only one microphone connector works at a time, and the back connector is ready to use unless you have the multi-channel audio speakers option. For PCs with the multi-channel audio speakers option, the microphone connector in the front of the PC, if present, is ready to use. See “using the microphone with multi-channel audio” on page 45.
5 Click OK. 6 Adjust the volume for Microphone Balance. If the volume is now acceptable, proceed directly to step 10. NOTE: If you do not see the Advanced button, select Options from the Recording Control window, and then click Advanced Controls. 7 To make finer adjustments to the sound, click the Advanced button, and then select the (Microphone) 1 Mic Boost tick box. 8 Click Close. 9 Repeat step 6, if needed. 10 Click X (Close) on the upper-right corner of the Volume Control window.
The card reader is accessible on the front of the PC. It has four horizontal card slots which accept the memory cards and the microdrive disk drive.
4-slot memory card reader A B C D E In-use light Upper left slot Lower left slot Upper right slot Lower right slot A D E B C Card Insert Into 4-slot reader CompactFlash type I media Receptacle edge (holes) C (lower left) CompactFlash type II media Receptacle edge (holes) C (lower left) IBM Microdrive disk drive Receptacle edge (holes) C (lower left) Secure Digital (SD) Memory Card Facing up D (upper right) MultiMediaCard (MMC) Facing up D (upper right) Memory Stick (MS) Memory Card Fa
handling cds/dvds To avoid damaging a disc, follow these guidelines: • Return the disc to the case when you are finished using it. • Handle the disc by its outside edges or centre hole only. • Do not touch the unlabelled side of a disc or place the unlabelled side down on your desk. Doing so could scratch the surface of the disc. • Store discs at room temperature. inserting and removing cds and dvds CAUTION: Use only standard shaped discs in your drives.
3 Gently place the disc in the tray with the label facing up. NOTE: On a double-sided DVD, read the text around the inner hole of the disc to determine which side (A versus B or Standard versus Widescreen) to play. Place the disc in the tray with the label facing up for the side you want to play. 4 Close the disc tray by: • Gently pushing the tray into the PC.
using the combo drive The combination drive is available on select models only. It combines the functions of two drives into one: Either a DVD+RW/+R drive (dvd writer) and a CD-RW drive, or a DVD-ROM drive and a CD-RW drive. using the diskette (floppy) drive The diskette (floppy) drive is available on select model PCs. If your PC does not already have a diskette drive, you cannot add one to the PC chassis as an internal drive.
• Listen to music over the Internet. If you are connected to the Internet when playing a music CD, MusicMatch Jukebox searches a CD database on the Internet, displays the song titles in the Playlist area, and then begins playing the CD. The next time you play this CD, you don’t need to be connected to the Internet — MusicMatch Jukebox displays the song titles from memory. To play a music CD: 1 Insert the music CD into the drive. • The MusicMatch Jukebox window opens.
2 To play the CD, click the buttons in the Windows Media Player window. To play a particular song, double-click its song title (or track number) in the Playlist. You can also control the CD by using the media control buttons on the keyboard (select models). 3 When you click the Media Guide or the Radio Tuner features, Windows Media Player connects to the Internet and obtains information about the CD selections or streaming radio stations.
A Control Panel B Video window You may want to start WinDVD and adjust the settings before inserting the disc and starting the movie. To start WinDVD without a disc in the drive: 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose Video. 4 Click InterVideo WinDVD Player. 5 Click InterVideo WinDVD 4. The WinDVD video window and control panel opens. NOTE: If you are playing a movie full screen and the WinDVD control panel is hidden, you can redisplay it by clicking anywhere in the video window.
• To resize the video window when it is not full screen, place the mouse pointer on a window corner, and then drag the border. Or Click the Full Screen button in the upper-right corner of the WinDVD control panel. • For information on the InterVideo WinDVD software, refer to the online Help within the program by clicking the ? (question mark) icon in the WinDVD control panel.
If you have a dual-language Video CD, you must select the language you want to hear, or both languages play at the same time. The sound of one language comes from the left channel (speaker) and the other language comes from the right channel. You select the language by adjusting the balance of the speaker volume to hear only one channel. After playing the Video CD, to hear sound from both speakers again, return the Volume Control Balance to the centre.
creating (burning) cds with recordnow! NOTE: HP supports lawful use of technology and does not endorse or encourage the use of our products for purposes other than those permitted by national copyright law. If your PC has a CD-RW or DVD Writer (select models only), your PC has recording software and you can make your own music or data CDs. Use a CD-R disc if you are going to play the disc in a CD player, CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive.
To record a CD-R or CD-RW disc: 1 Open RecordNow!, and if necessary erase the CD-RW disc; see “getting started with recordnow!” on page 56. 2 Click the Audio Projects tab at the top of the RecordNow! window. 3 Click a project option: • Audio CD for Car or Home CD Player • Exact Copy • Jukebox CD 4 Follow the onscreen instructions to finish recording your disc. creating a data cd Use RecordNow! to copy a data disc or to copy personal data files from your hard disk drive.
To create a music CD using Windows Media Player: 1 Click Start on the taskbar, choose All Programs, and then click Windows Media Player. 2 Click Copy to CD or Device. 3 Follow the onscreen instructions to select the music files and the CD or device. For more information on this software, refer to the online Help within the Windows Media Player: Click the Help menu in the Windows Media Player menu bar.
using a tv as a monitor Your PC may have TV-out (select models only) capability, which means you can connect it to a television to view the computer image on a TV screen. With the TV-out feature, you can view the computer image, watch DVD movies (if you have a DVD player), or play games on your TV. cables you may need To connect a TV to the PC, you may need a video cable and an audio cable (not provided, purchase separately).
• If your TV has a composite video socket and your PC has a composite video socket, connect a composite video cable to the Video In socket on the TV to the composite video socket on the back of the PC. A Composite video cable B Back of PC C Composite video socket C B A • If your TV has a composite video socket and your PC has only an S-video socket, connect a composite video cable to the Video In socket on the TV and to an S-video adapter cable.
3 Turn on your PC. 4 When the Windows desktop appears, right-click an empty area of the desktop and choose Properties. 5 Click the Settings tab. 6 Click the Advanced button. 7 Click the nView tab, if available, and in the area nView Display Mode select Clone to view the computer image on your PC monitor and your TV simultaneously. NOTE: You can view the PC image on just the TV.
disconnecting the tv 1 Disable the TV option. See the previous procedure. 2 Turn off the TV and the PC. 3 Remove the video cable from the TV and the PC. 4 Remove the audio cable from the TV and the PC. 5 Reconnect your PC speaker cable to the Line Out socket (lime green connector) on the back of the computer.
taking care of your pc protecting your pc from power surges Power surges, for example voltage spikes, power outages or blackouts, may cause software problems. Symptoms of voltage spikes include a flickering video display, unexpected PC startups, and the PC not responding to your commands. A voltage spike can occasionally corrupt or destroy files. Because of this, you should: • Consistently make backup copies of your data files.
The virus-scanning program manufacturer provides free virus scan updates through your Internet connection for an initial period after your PC purchase. You can purchase a subscription service for updates after the initial free period expires. You should take the following precautions to protect your PC: • • • • Do not open unsolicited e-mail from unknown sources. Download files only from sources you feel are safe. Always scan documents for viruses before opening them.
viewing the amount of used and free disk space 1 Click Start on the taskbar. 2 Click Control Panel. 3 Click Performance and Maintenance, if it is present. 4 Double-click Administrative Tools. 5 Double-click Computer Management. The Computer Management window opens. 6 Double-click Storage. 7 Double-click Disk Management (Local). Information displays for each drive on your PC. You may need to scroll the window to the right to see the capacity and free space sizes.
removing desktop icons You can remove most desktop icons by either deleting them or moving them to an unused icons folder. CAUTION: Do not delete unfamiliar desktop icons. Instead, follow the steps to move unfamiliar desktop icons to the Unused Desktop Shortcuts folder. Delete a desktop icon by right-clicking the icon and then selecting Delete. To move a desktop icon to the Unused Desktop Shortcuts folder: 1 Click Start. 2 Click Control Panel. 3 Click Appearance and Themes, if it is present.
troubleshooting For help on general and miscellaneous problems you may be experiencing with your PC, refer to the following pages for possible solutions. For more detailed information, press the Help button on your keyboard, or click Start on the taskbar and select Help and Support. Symptom describes the sign or warning message for the type of problem. Problem identifies one or more reasons why the symptom may have occurred. Solution describes what you should do to try to solve the problem.
audio Symptom Problem Solution No sound is produced. Volume is muted. Press the Mute button on the keyboard to see if the mute feature is turned on. Or 1 Click Start, and then click Control Panel. 2 Click Sounds, Speech, and Audio Devices, if it is present, and then double-click Sounds and Audio Devices. 3 Click the Mute tick box to remove the tick from the box. Volume is turned down. Use the keyboard controls to increase the volume. Speakers are turned off. Check whether speakers are turned on.
cd-rom, cd-rw, dvd-rom, or dvd writer drive (continued) Symptom Problem Solution Cannot create (burn) a CD. Problem with disc. • Make sure the disc is clean and undamaged. If recording stopped during a recording session, the disc may be damaged; use a different disc. • Use the correct type of disc for the type of files you are recording. When using a CD-R disc, make sure it is blank when recording music, and is blank or appendable (disc with space to add more data files) when recording data.
diskette (floppy) drive (select models only) (continued) Symptom Problem Solution Diskette drive cannot save (write) information to the diskette. Diskette is full or the file is too big. Use another diskette or compress the file to reduce its size. Diskette is write-protected. Slide the write-protection tab to the unlocked position on the diskette. File Save command was not properly executed. When saving information to the diskette drive, verify that you are using the correct drive letter.
hard disk drive Symptom Problem Solution PC seems to be locked up and not responding. Program in use has stopped responding to commands. Use the Windows Task Manager to close any programs not responding or to Restart the PC: 1 Press the Ctrl, Alt, and Del keys on the keyboard at the same time. 2 Select the program that is not responding, and click End Task. Or Click Shut Down, and then click Restart. If this does not work, press the On button for 4 or more seconds to turn off the PC.
hardware installation (continued) Symptom Problem Solution New device does not work. Cannot install new device driver. You must be logged in as the computer administrator to install or uninstall a device driver. To switch users, click Start, click Log Off, and then click Switch User; choose the computer administrator user. (The computer administrator is usually the user Owner.) New or existing device does not work after installing a new device. A hardware device conflict exists.
internet access Symptom Problem Solution Cannot connect to the Internet. Internet Service Provider (ISP) account is not set up properly. Verify Internet settings, or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem, verifying connections; see page 7. Note that your PC may also have an Ethernet network interface (also called a network interface card, or NIC) that connects to a LAN (Local Area Network).
keyboard and mouse Symptom Problem Solution Keyboard commands and typing are not recognised by the PC. Keyboard connector is not properly connected. Turn off the PC by using the mouse, reconnect the keyboard to the back of your PC, and turn on your PC. Program in use has stopped responding to commands. Restart or turn off your PC using the mouse. Keyboard is damaged.
keyboard and mouse (continued) Symptom Problem Solution Optical mouse does not track cursor well. The optical sensor uses the pattern of the surface to track the position of the cursor. Reflective surfaces, grooved surfaces, glass or other seethrough surfaces inhibit the ability of the sensor to track the cursor. Place the mouse on a mousepad or white sheet of paper. Mouse sensor is dirty. Wipe the light sensor lens on the bottom of the mouse with a lint-free cloth (not paper).
power (continued) Symptom Problem Solution PC appears locked up and won’t turn off when the On button is pressed. PC is not working. Press and hold the On button until the PC turns off. PC powered off automatically. The unit temperature was exceeded. Unit is in an exceedingly hot environment. Let it cool down. Ensure PC air vents are not blocked and internal fan is running. Note that your PC may not have an internal fan.
using application recovery and system recovery The PC uses the operating system and installed software programs during normal operation. If your PC works improperly or stops because of the software, you may be able to repair it. You need recovery discs (CDs or DVDs) for some repairs that use the Compaq Application Recovery program or the Compaq System Recovery program.
software. Use System Restore to return the PC to the settings the PC had before you installed the program. For more information, type System Restore into the Search box in Help and Support. • Application and Driver Recovery If the problem with the PC seems to be with only one program or one driver, it may be that the application program or the driver program is damaged.
creating recovery cds/dvds 1 You can recover (bring back) the operating system and programs that were included on your hard drive just as they were when you bought the computer. A hard drive is a disk inside the computer that stores the operating system, programs, and data. 2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your convenience. We call this part of your hard drive the “recovery partition”.
The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number. The discs set contains the operating system, drivers and application software that were originally installed on the PC at the factory. You can use this program to make only one set of recovery CDs or DVDs for your PC. The recovery discs you create can be used only on your PC.
• Create a new data partition on your PC hard disk drive. • Start the Microsoft Recovery Console (a utility from Microsoft that can perform operating system diagnostics and repairs). WARNING: Before using the Compaq Recovery Tools CD to change your hard disk drive, make System Recovery CDs for your PC by using the Compaq Recovery CD-DVD Creator program. You cannot make System Recovery CDs after you remove the system recovery partition. You must create (burn) the Recovery Tools CD before you can use it.
application recovery NOTE: Not all models include the Application Recovery program. Perform steps 3 through 5 of the following procedure. If Compaq Application Recovery appears in the folder, your PC includes the program. If an individual factory-installed application or driver accidentally gets erased or damaged, you can reinstall the software using the Compaq Application Recovery program (select models).
system recovery When other methods of repairing your system software (like System Restore or Application Recovery) fail, you may want to use the Compaq System Recovery program as a last resort to reinstall the software. When necessary, you can reinstall the operating system and the application software that was originally installed on the PC at the factory by using the System Recovery program. WARNING: The Compaq System Recovery program will delete any data or programs that you installed after purchase.
starting system recovery if the pc is not responding 1 Turn off the PC. If necessary, press and hold the On button until the PC turns off. 2 Disconnect all peripheral devices from the PC except the monitor, the keyboard, and the mouse. 3 Press the On button to turn the PC on. 4 During the startup, do the following to enter the System Recovery program: When the black screen with the Compaq logo appears, press the F10 key on the keyboard.
to run system recovery program using recovery discs: 1 If the PC works, back up all data files that you want to save onto removable media, such as CD-RW or diskette. Remove the backup CD or diskette you’ve made. 2 Press the Eject button on the top disc drive, and wait for the tray to open. Insert Recovery disc #1 and close the tray. 3 Turn off the PC: • If the PC works: Click Start on the taskbar, click Turn Off Computer, and then click Turn Off.
86 user’s guide
upgrading and servicing the pc This chapter describes procedures for accessing the internal parts of the PC and installing components. NOTE: The procedures for the S0000 and 8000 series models are the same except where noted.
preparing the pc Before you upgrade any component in your PC, you need to prepare the PC so that you can safely handle it and the components. CAUTION: Static electricity can damage the electronic components of the PC or optional equipment. Ensure that you are discharged of static electricity by briefly touching a grounded metal object. 1 Remove any diskette or optical disc (CD or DVD) from the PC. 2 Click the Start button, and then click Turn Off Computer. Click Turn Off to turn the PC off.
7 Remove the access panel by loosening the screw(s) (1) that secure the access panel to the PC chassis. Slide the access panel back (2) about 1 inch (2.5 cm), and then lift it up and off the unit. removing the pc access panel on the S0000 series model WARNING: Beware of sharp edges inside the chassis.
8 Remove the front bezel by following the appropriate method for your PC model. • To remove the front bezel from the S0000 series model, gently pry the top section (1) of the bezel away from the chassis. On the inside of the front bezel, press the centre two tabs (not the bottom tabs) to release the bezel, and then pull it from the chassis (2).
removing or upgrading a drive Depending on your PC configuration, you may have up to four of the following storage drives in your PC: • • • • • CD-ROM or CD-RW drive DVD-ROM or DVD+RW/+R drive Hard disk drive Diskette drive 7-In-1 memory card reader (select models only) You need a screwdriver to replace any of the drives. CAUTION: Back up your personal files on the hard disk drive to an external storage device, such as a CD, before removing the hard disk drive. Failure to do so will result in data loss.
3 Disconnect the power cable (1) and data cable (2) from the back of the drive you want to remove, as indicated in the following illustrations. Use a gentle rocking motion. Some units may have a sound cable. If so, disconnect the sound cable (3).
disconnecting the hard disk drive cables 4 Release the drive from the chassis by following the method appropriate for your PC model: • To release a drive from the chassis of the S0000 series, lift the release tab (1) on the latch drive bracket of the drive you want to remove, and then slide the drive from its drive bay (2). (The latch drive bracket secures the drives in their respective positions in the chassis.
• To release an optical drive or diskette drive from the chassis of the 8000 series, slide the drive lock mechanism (1) to unlock the drive in the drive bay and pull the drive out of the drive bay (2).
6 For an 8000 series diskette drive, squeeze inward on both sides of the bracket brace, and lift the brace up and out (1). Remove the two sets of screws (2) (left and right sides) that secure the drive to the drive adapter. Lift the diskette drive out of the drive adapter (3) by sliding the drive back and then up. Ensure that the guide screws (4) (left and right sides) are left in the drive adapter. You are finished with the task of removing the drive.
replacing or adding a drive The steps to replace or add a drive are the same for both the S0000 and 8000 series, except when you are replacing a diskette drive on the 8000 series, or the 7-In-1 memory card reader on the S0000 series. If you are replacing a diskette drive on the 8000 series, before starting step 1 in the following instructions, you need to fit the diskette drive in a diskette drive adapter as described in “reassembling the diskette adapter” on page 98.
3 Reconnect the power and data cables to your drive as indicated in the following illustrations.
reconnecting the optical drive cables NOTE: An optical drive for the 8000 series may include a sound cable. Connect this cable also. 4 Complete the procedure described in “reassembling the pc” on page 104. 5 Turn on the PC. reassembling the diskette adapter To replace or add a new diskette (floppy) drive on the 8000 series, you need to reassemble the adapter around the diskette drive. (The S0000 series does not need an adapter.) 1 Lower the diskette drive into the adapter (1).
upgrading or replacing memory Your PC comes with random access memory (RAM), which temporarily stores data and instructions on your PC. You can install memory expansion modules in the memory expansion slots in the PC. The procedures for upgrading or replacing these modules are the same for the S0000 and 8000 series. removing a memory module CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.
3 Open both latches of the memory module socket (1) found at each end of the memory module. Lift the memory module (2) from the memory slot. removing a memory module replacing or adding a memory module Upgrade the memory in your PC with memory of the same type and speed as the memory originally installed in your PC. CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module. 1 Open both latches of the memory module socket (1).
• If you are adding a memory module, install the new module into the socket nearest the preinstalled module, and install additional modules in the next available sockets. 2 The memory module can be installed in only one way. Match the notch on the module (1) with the tab on the memory socket. Push the module carefully and firmly into the slot, ensuring that the latches (2) on both ends snap into place. installing a memory module 3 Complete the procedure described in “reassembling the pc” on page 104.
to remove an expansion card 1 Complete the procedure described in “preparing the pc” on page 88, but do not remove the front bezel. • To remove an expansion card from the S0000 series, continue to step 2. • To remove an expansion card from the 8000 series, skip to step 3. 2 On the S0000 series, on the rear of the PC, remove the expansion bracket covering the expansion slots by removing the screw from the bracket cover (1), and then remove the expansion bracket cover (2).
6 If you are not replacing the old expansion card with a new expansion card, reinstall the expansion slot cover to close the open slot. Insert the metal slot cover into the opened slot, and screw a screw into the top of the cover to secure it in place.
4 For the S0000 series, replace the expansion cover bracket (1) and screw (2). replacing the expansion bracket cover on the S0000 series 5 For both the S0000 and 8000 series, complete the procedure described in “reassembling the pc” on page 104. reassembling the pc 1 Replace the front bezel by following the method appropriate for your PC model. • To replace the front bezel on the S0000 series, position the chassis in the upright position.
• To replace the front bezel on the 8000 series, lay the chassis on the side with the open side up. Place the front bezel in the correct position. Ensure the slots (2) are aligned correctly, and rotate the bezel toward the chassis (1) until it snaps into place. replacing the front bezel on the 8000 series 2 For either the S0000 or 8000 series, place the side access panel in the proper position on the chassis and slide it into place (1).
replacing the side access panel on the 8000 series 3 Reconnect the power cable (1) to the PC, and plug the cable into an electrical outlet (2). reconnecting the power cable on the S0000/8000 (S0000 shown) 4 Reconnect the modem/telephone cable, if present. 5 Reconnect all peripheral devices to the PC.
index 56K modem, 9 7-in-1 memory card reader card types, 45 drive bay adapter, 95 installation, 91 using, 45 7-in-1 memory card reader cable disconnecting, 92 reconnecting, 97 A access panel removing, 89 replacing, 105 adding drive, 96 adjusting microphone volume, 44 adjusting speaker volume, 41, 68 All Programs menu, 17 America Online, troubleshooting, 73 Application Recovery, 78, 82 warning, 82 autoscrolling, mouse, 19 available hard disk space increasing, 64 B browsing the Internet, 34 buttons Compaq,
connectors PC back, 5 PC front, 7 Control Panel, opening, 16 corrupted software, 82 country/region codes for DVD, 54 creating a DVD, 58 creating CDs using CD-RW drive, 56, 58 creating CDs using Windows Media Player, 57 creating CDs with RecordNow!, 56 creating recovery discs, 79 creating Recovery Tools CD, 80 customizing keyboard buttons, 29 D desktop, 16 desktop icons, removing, 66 device conflict, resolving, 72 device not working, 76 digital pictures, 45 disconnecting TV, 62 Disk Cleanup utility, 66 disk
Help and Support opening, 17 Help button, 26 hibernation mode, 12 automatic, 13 home Web page, 34 HP Picture Toolkit button, 26 hyperlink, defined, 32 I indicators, keyboard, 25 installation expansion card, 101 upgrades, 88 installation drives, 96 memory, 99 installing software programs, 14 Internet about, 31 browser programs, 33 browsing the Web, 34 connecting to, 7, 31 Easy Internet Sign-up, 33 finding an ISP, 32 keyboard button, 27 restricting content, 34 searching the, 34 signing up with an ISP, 32 Int
N Net. See Internet, about network interface about, 9 no sound, 68 O Off button.
restoring system, 77, 78 restricting Internet content, 34 RJ-45 port, 9 rollback, driver, 77 S safety warnings, 2, 5 saving electricity, 12 scrolling mouse, 19 searching for files or folders, 16 the Internet, 34 selecting programs or documents, 16 sending an e-mail, 35 setting up PC, 3 settings viewing or changing, 16 Volume Control, 42 shortcut icons, 16 show Volume icon in taskbar, 44 shutting down PC, 11 sleep mode.
W warranty, 39 Web.
System Recovery If you need to restore the original software on your PC, Compaq has provided a convenient solution right on your hard drive. We call this part of your hard drive the “recovery partition.” The recovery partition takes up some space on your hard drive.
