Troubleshooting guide

Solving Hard Drive Problems
Some common causes and solutions for hard drive problems are listed in the
following table.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> CAUTION <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
To prevent loss of information, always maintain an up-to- date backup of
your hard drive at all times, in case of errors or failures.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>><<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
Table 2-17. Solving Hard Drive Problems
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Problem Probable Cause Solution(s)
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Reading hard drive System entered Give the system time to
takes an unusually Hibernation due to restore the previously
long time after low-battery condition saved data to its exact
restarting the and is now exiting from state before Hibernation.
computer. it.
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Hard drive error Hard drive has bad Run Computer Checkup from
occurs. sectors or has failed. the Compaq Diagnostics
diskette.
See POST error messages.
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Solving Hardware Installation Problems
Some common causes and solutions for hardware installation problems are
listed in the following table.
Table 2-18. Solving Hardware Installation Problems
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Problem Probable Cause Solution(s)
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A new device is not Cable(s) of new external Ensure that all cables
recognized as part device are loose or are properly and securely
of the computer power cables are connected.
system. unplugged.
Power switch of new Turn off the computer,
external device is not turn on the external
turned on. device, then turn on the
computer to integrate
the device with the
computer system.
Device is not seated Turn off the computer
properly. and reinsert the device.
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