Troubleshooting guide

Solving Keyboard/Numeric Keypad Problems
Some common causes and solutions for keyboard/numeric keypad problems are
listed in the following table.
Table 2-19. Solving Keyboard/Numeric Keypad Problems
===========================================================================
Problem Probable Cause Solution(s)
===========================================================================
Embedded numeric Num Lock function is not Press the Fn+NumLk keys
keypad on computer enabled. to enable the Num Lock
keyboard is function and embedded
disabled. numeric keypad. The Num
Lock icon on the status
panel turns on.
---------------------------------------------------------------------------
Embedded numeric External numeric keypad Disconnect the external
keypad is disabled is connected to the numeric keypad from the
and Num Lock computer. computer.
function is on.
---------------------------------------------------------------------------
Keyboard is locked. You initiated QuickLock. Enter your password to
exit QuickLock.
===========================================================================
Solving Pointing Device Problems
Some common causes and solutions for trackball and mouse problems are
listed in the following table.
Table 2-20. Solving Pointing Device Problems
===========================================================================
Problem Probable Cause Solution(s)
===========================================================================
External pointing The device driver is not Install the device driver
device does not installed in Windows. in Windows.
work.
---------------------------------------------------------------------------
Integrated pointing An external pointing Initiate Standby and
device does not device is connected disconnect the external
work. and the system has pointing device.
disabled the internal
pointing device.
===========================================================================