Troubleshooting guide

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PC Card modem, fax, Card is not fully Ensure the card is
or network card inserted into the slot inserted in the correct
does not work. or is not inserted orientation.
properly.
Telephone cord is not Check and secure
plugged in all the way. telephone connection.
Necessary drivers are Install drivers.
not installed (turned
on).
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PC Card modem or fax You are trying to access Right click My Computer
card does not work. the card using the wrong on the Windows desktop.
COM port. Left click Properties,
then Device Manager,
and double-click Port
Settings to view the
COM port settings.
The card conflicts with
a serial device.
The card is not Use supported cards
supported. only.
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Modem network PC Network driver is not Install driver.
Card does not work. installed or is not set
up properly.
Telephone cord is not Verify telephone
properly connected. connection.
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Memory or storage SRAM and flash memory Install driver.
card does not work. cards require the memory
card driver to be loaded
(turned on).
Flash memory cards
require the Microsoft
FlashFile System to be
loaded.
Hard drives on flash
mass storage cards
require the PC Card ATA
driver to be loaded.
You are trying to Double-click My Computer
access the hard drive to verify the drive
card using the wrong letter assigned to the
drive letter. card.
The card is not Check the list of PC
supported. Cards tested successfully
in Compaq PC Card
platforms.
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