User Guide

Troubleshooting 2-15
Table 2-9 Continued
Problem Possible Cause Solution
Battery pack will not charge. Battery pack was exposed to
temperature extremes.
Allow time for the battery pack
to return to room temperature.
Battery pack is already
charged.
No action required.
Battery pack has exceeded
its useful life cycle.
Use a different battery pack.
Computer shut down and
memory was lost when
replacing the battery pack.
Hibernation was not initiated
before removing the battery
pack.
Work is lost.
Battery charge does not last
very long.
Battery is exposed to higher
temperatures.
Put the computer in a cooler
place and recharge the battery
pack.
Battery is exposed to
extremely cold temperatures.
Put the computer in a warmer
place and recharge the battery
pack.
NOTE: The recommended
operating temperature range for
the batter
y
is from 10°C to 40°C
(50°F to 104°F). The
recommended storage
temperature range for the
battery is from 0°C to 30°C (32°F
to 86°F).
Battery conservation is
disabled or set to drain.
Reset the battery conservation
level.
An external device is draining
the battery.
Turn off or remove any external
device or PC Cards when not in
use.
Battery gauge may be
inaccurate and require
recalibration.
Recalibrate the gauge.
Date and time must be set
every time computer is
turned on.
The Real Time Clock battery
has reached the end of its
useful life.
■ Restore power, then turn on
the computer with the power
switch
■ Contact your Compaq
authorized service provider to
replace the Real Time Clock
battery.
Battery gauge seems
inaccurate.
The battery pack may need
calibration.
Recalibrate the battery.
The battery pack has reached
the end of its useful life.
Replace the battery pack.
Battery pack is warm after
charging.
Warming occurs during
charging.
No action required.