User Guide

Troubleshooting 2-19
Table 2-13 Continued
Problem Possible Cause Solution
Infrared port doesn’t work. Direct sunlight, fluorescent
light, or flashing incandescent
light is close to the infrared
connections.
Remove the interfering light
source(s).
There is interference from
other wireless devices.
Keep remote control units such
as wireless headphones and
other audio devices away from
the infrared connections.
IR has been disabled. Run IR configuration utility in
Control Panel.
Table 2-14
Solving Keyboard Problems
Problem Possible Cause Solution
Screen is blank and
keyboard is working.
A screen timeout has
been initiated..
Press any key to refresh the
screen.
QuickLock/QuickBlank
has been initiated
To enable the keyboard and
return your information to the
screen, enter your power-on
password.
LCD has been disabled. Press Fn+F4 to cycle from
external monitor to internal LCD.
Embedded numeric keypad
on computer keyboard is
disabled.
Num Lock function is not
turned on
Press Fn
+
Num Lk to enable the
Num Lock function and
embedded numeric keypad.
Table 2-15
Solving Modem Problems
Problem Possible Cause Solution
Modem loses connection. The cable connection from the
phone line to the modem is
loose.
Check to make sure the
telephone cable is properly
connected.
Call Waiting has not been
disabled.
Disable Call Waiting:
1. Select Start  Setting 
Control Panel  select
Modems.
2. From the General tab of the
Modems Properties page,
select Dialing Properties.
From the My Locations tab of the
Dialing Properties page, check
the box labeled This location has
call waiting. Select *70, 70#, or
1170 from the drop-down list to
disable call waiting.
There is noise or excessive
traffic on the phone line.
Try connecting at a later time.
Modem not responding Modem is not set up correctly
in system BIOS.
Check the computer BIOS setup. If
it requires specific settings for
modems, be sure that they have
been enabled.
Continued