QuickSpecs

Warranty and Services
Warranty and ServicesWarranty and Services
Warranty and Services
Included with the HP
Included with the HPIncluded with the HP
Included with the HP
StorageWorks DAT
StorageWorks DATStorageWorks DAT
StorageWorks DAT
Products
ProductsProducts
Products
Hewlett-Packard provides a 3-year, next-day, product exchange, limited warranty, for all StorageWorks
DAT Tape Drives (excluding the StorageWorks DAT24 USB Tape Drive), plus 9x5 phone--support for the
duration of the warranty.
For more information about HP's Global Limited Warranty and Technical Support, visit:
ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf
HP Care Pack
HP Care PackHP Care Pack
HP Care Pack
Information
InformationInformation
Information
HP Care Pack Services: Packaged server and storage services for increased uptime, productivity and ROI
When you buy HP server and storage products and solutions, it's also a good time to think about what
levels of support you may need. Our portfolio of service options reduce deployment and management
worries while helping you get the most out of your server and storage investments. We take a holistic
approach to your environment, bridging servers, blades, storage, software and network infrastructures
with our packaged HP Care Pack Services for servers and storage.
Protect your business beyond warranty
When it comes to robustness and reliability, standard computing equipment warranties have matured
along with technology. Good news that can also create problems stemming from depending on
standard warranties designed to only protect against product defects and some downtime causes. Using
a standard approach to warranty uplifts, such as HP Care Pack Services, helps reduce downtime risks
and provides operational consistency for mission-critical and standard business computing.
HP Care Pack Services: Upgrading or extending standard server and storage warranties cost effectively
HP Care Pack Services offer a standard reactive hardware and software support services suite sold
separately, or combined with our Support Plus and Support Plus 24 services. The portfolio also provides
a combination of integrated proactive and reactive services, such as Proactive 24 Service and Critical
Service. In addition with HP Proactive Select, you can acquire the specific proactive constancy and
technical services. HP Proactive Select menu offers a broad set of service options that you can mix and
match depending on your specific requirements. Proactive service options include offers for server,
storage, network, SAN device, software, environment and education services.
HP server and storage lifecycle support services offers a full spectrum of customer care-from technology
support to complex migrations to complete managed services. HP Factory Express provides
customization, integration and deployment services for turnkey solutions. HP Education Services offer
flexible, comprehensive training on to help your IT staff get the most out of your server and storage
investments. HP Financial solutions extend innovative financing and cost-effective asset management
programs-from purchase to equipment retirement.
Learn more: www.hp.com/services/servers and www.hp.com/services/storage
NOTE:
NOTE:NOTE:
NOTE: Care Pack Services availability may vary by product and country.
HP Care Pack Services are sold by HP and HP Authorized Service Partners:
Services for customers purchasing from HP or an enterprise reseller are quoted using HP order
configuration tools.
Customers purchasing from a commercial reseller can find HP Care Pack Services at
http://www.hp.com/go/lookuptool
QuickSpecs
HP StorageWorks DAT Tape Drives
HP StorageWorks DAT Tape DrivesHP StorageWorks DAT Tape Drives
HP StorageWorks DAT Tape Drives
Service and Support, HP Care Pack, and Warranty Information
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