b Maintenance and Service Guide Compaq Evo Notebook N410c and N400c Series Document Part Number: 268629-001 July 2002 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.
© 2002 Compaq Computer Corporation Compaq, Evo, and the Compaq logo are trademarks of Compaq Information Technologies Group, L.P. Microsoft and Windows are trademarks of Microsoft Corporation. Intel and Pentium are trademarks of Intel Corporation. All other product names mentioned herein may be trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein.
Contents 1 Product Description 1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–12 1.2 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . . 1–13 1.3 Power Management . . . . . . . . . . . . . . . . . . . . . . . . . 1–14 1.3 Computer External Components . . . . . . . . . . . . . . . 1–15 1.4 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 3 Illustrated Parts Catalog 3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Computer System Major Components . . . . . . . . . . . . 3–2 3.3 Miscellaneous Plastics Kit Components . . . . . . . . . 3–10 3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–12 3.5 Miscellaneous Spare Parts . . . . . . . . . . . . . . . . . . . . 3–14 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1 General Requirements . . . . . . . . . . . . . . . . . . . . . . . . B–1 Country-Specific Requirements . . . . . . . . . . . . . . . . . . . .
1 Product Description The Compaq Evo Notebook N410c and N400c Series offer advanced modularity, 1.20-GHz, 1.00-GHz, 850-MHz, or 700-MHz Intel Pentium III processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The notebook provides desktop functionality and connectivity through the optional Mobile Expansion Unit (MEU). Figure 1-1.
Product Description 1.1 Models Model naming conventions are shown in Tables 1-1 through 1-3. Table 1-1 Compaq Evo Notebook N410c and N400c Model Naming Conventions Key N4c P 120 X2 30 0 C 128 O XXXXXX-XXX 1 2 3 4 5 6 7 8 9 10 Key Description Options 1 Brand/Series designator N = Evo Notebook 2 Processor type P = Intel Pentium III 3 Processor speed 120 = 1.20 GHz 100 = 1.00 GHz 4 Display type/ size/resolution X = XGA (1024 × 768) 5 Hard drive size 30 = 30.
Product Description Table 1-2 Compaq Evo Notebook N410c Models The following Evo Notebook N410c models use config. code KVB2 and features: ■ TouchPad pointing device ■ 4-cell, 2.
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 120 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea Latin America X2 30 0 470037-758 470037-756 470037-716 470037-753 470037-719 470037-721 470037-723 470037-725 470037-663 470037-727 470037-728 470037-761 470037-729 470037-730 470037-731 470037-748 470037-750 470037-762 470037-751 M
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea 1–6 X2 20 0 470040-136 470040-135 470040-044 470040-134 470040-057 470040-058 470040-114 470040-115 470040-006 470040-116 470040-117 470040-139 470040-118 470040-119 470040-120 470040-131 470040-132 470040-140 C 25 O Latin Ameri
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) N410c P 100 Asia Pacific Australia Belgium Brazil Czech Republic Denmark Europe International France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan (English) Korea X2 20 0 470040-177 470040-176 470040-150 470040-175 470040-151 470040-152 470040-153 470040-154 470040-149 470040-155 470040-156 470040-180 470040-157 470040-158 470040-159 470040-171 470040-172 470040-181 Maintenance and Service Gu
Product Description Table 1-2 Compaq Evo Notebook N410c Models (Continued) The following Evo Notebook N410c models use config. code KVBZ and features: ■ TouchPad pointing device ■ 4-cell, 2.0-Ah Li ion battery pack ■ 1-year warranty ■ 16 MB of integrated video memory N410c P 120 Hong Kong N410c X2 30 0 C 25 O C 25 2 470037-594 P 120 Hong Kong X2 30 0 470037-565 The following Evo Notebook N410c models use config. code KVB1 and features: ■ TouchPad pointing device ■ 4-cell, 2.
Product Description Table 1-3 Compaq Evo Notebook N400c Models The following Evo Notebook N400c models use config. code JMWZ and features: ■ TouchPad pointing device ■ 4-cell, 2.
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japan Japan English Korea Latin America Latin America (NAFTA) The Netherlands 1–10 700 X2 20 0 470013-784 470013-786 470013-762 470013-782 470013-763 470013-764 470013-765 470013-761 470013-766 470013-767 470013-792 470013-768 470013-717 470013-721 470013-776 470013-778 470013-794 470
Product Description Table 1-3 Compaq Evo Notebook N400c Models (Continued) N400c P 700 P 700 European International N400c P European International 20 0 470013-783 470013-785 470013-695 470013-781 470013-696 470013-697 470013-698 470013-694 470013-699 470013-711 470013-791 470013-715 470013-716 470013-720 470013-775 470013-777 470013-793 470013-779 470013-686 Asia Pacific Australia Belgium Brazil Czech Republic Denmark France French Canada Germany Greece/Poland Hong Kong Hungary Israel Italy Japa
Product Description 1.2 Features The notebook has the following features: 1–12 ■ Intel Pentium III 1.20-GHz, 1.00-GHz, 850-MHz, or 700-MHz processor, with 256-KB integrated cache, varying by notebook model ■ ATI Mobility M1, 8-MB SDRAM ■ 128 MB standard memory, expandable to 512 MB ■ Microsoft Windows 98, Windows 2000, Windows NT, or Windows XP preinstalled, varying by notebook model ■ 12.1-inch, XGA, TFT (1024 × 768) or 12.1-inch, SVGA, TFT (800 × 600) display, with over 16.
Product Description 1.2 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS. 1. Prepare the notebook for disassembly. Refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information. 2. Remove the real time clock (RTC) battery (refer to Section 5.10, “Real Time Clock (RTC) Battery”). 3. Wait approximately five minutes. 4. Replace the RTC battery and reassemble the notebook. 5.
Product Description 1.3 Power Management The notebook comes with a collection of power management features that extends battery operating time and conserves power.
Product Description 1.3 Computer External Components The external components on the display and left side of the notebook are shown in Figure 1-2 and described in Table 1-4. Figure 1-2. Front Panel Components Table 1-4 Front Panel Components Item Component Function 1 Vent Allows airflow to cool internal components. 2 Display release latch Releases the display to open the notebook. 3 Volume buttons (2) Adjust or mute the system volume.
Product Description The external components on the right side of the notebook are shown in Figure 1-3 and described in Table 1-5. Figure 1-3. Right Side Components Table 1-5 Right Side Components Item Component Function 1 Power switch Turns the notebook on or off or exits Standby. 2 Stereo speaker/ headphone jack Connects stereo speakers, headphones, headset, or television audio.
Product Description Table 1-5 Right Side Components (Continued) Item Component Function 3 Microphone jack Connects a single sound channel microphone. 4 PC Card eject button Ejects a PC Card from the PC Card slot. 5 PC Card slot Supports 32-bit (CardBus) and 16-bit PC Cards. 6 USB connector Connects USB devices. 7 Infrared port Links another IrDA-compliant device for wireless communication. 8 RJ-45 jack (network models only) Connects the network cable.
Product Description The external components on the left side of the notebook are shown in Figure 1-4 and described in Table 1-6. Figure 1-4.
Product Description Table 1-6 Left Side Components Item Component Function 1 External monitor connector Connects an external monitor or overhead projector. 2 Power jack Connects any one of the following: ■ AC adapter ■ Optional automobile power adapter/charger ■ Optional aircraft power adapter 3 USB connector Connects USB devices. 4 Vents Allow airflow to cool internal components. forward vent is ✎ The present only on Evo Notebook 400c models.
Product Description Computer keyboard components are shown in Figure 1-5 and described in Table 1-7. Figure 1-5. Keyboard Components (TouchPad Model) Table 1-7 Keyboard Components Item Component Function 1 Power/Standby button ■ Turns on the notebook if it is off. ■ Initiates and exits Standby. ■ When pressed with the Fn key, initiates Hibernation. 2 1–20 Easy Access buttons (4) Provide quick access to the Internet.
Product Description Table 1-7 Keyboard Components (Continued) Item Component Function 3 Microphone Inputs single-channel sound to the notebook; can be used whether the notebook is open or closed. 4 Embedded numeric keypad Converts keys to numeric keypad. 5 Cursor control keys Move the cursor around the screen. 6 Palm rest Provides TouchPad and TouchPad buttons or the pointing stick buttons.
Product Description Computer top components are shown in Figure 1-6 and described in Table 1-8. Figure 1-6. Keyboard Components (Pointing Stick Model—Evo Notebook N400c models only) Table 1-8 Keyboard Components Item Component Function 1 F1 through F12 function keys Perform preset functions. 2 Hard drive light On: The primary hard drive is being accessed. 3 MultiBay light On: A MultiBay drive in the optional MEU or an external diskette drive connected to the notebook is being accessed.
Product Description Table 1-8 Keyboard Components (Continued) Item Component Function 4 Num lock light On: Num lock is on and the embedded numeric keypad is enabled. 5 Caps lock light On: Caps lock is on. 6 Scroll lock light On: Scroll lock is on. 7 Battery light On: A battery pack is charging. Blinking: A battery pack that is the only available power source has reached a low-battery condition. 8 Power light On: Power is turned on. Blinking: Computer is in Standby.
Product Description The external components on the bottom of the notebook are shown in Figure 1-7 and described in Table 1-9. Figure 1-7.
Product Description Table 1-9 Bottom Components Item Component Function 1 External battery release latches (2) Release the external battery pack. 2 Docking connector Connects the notebook to an optional Mobile Expansion Unit. 3 Battery bay Holds the primary battery pack. 4 Primary battery release latches (2) Release the primary battery pack from the battery bay. 5 Fan Provides airflow to cool internal components.
Product Description The notebook rear panel components are shown in Figure 1-8 and described in Table 1-10. Figure 1-8. Rear Panel Components Table 1-10 Rear Panel Components Item Component Function 1 Parallel connector Connects a parallel device. 2 Serial connector Connects a serial device. 3 Composite TV connector Connects a television, VCR, camcorder, overhead projector, or video capture card.
Product Description 1.4 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps.
2 Troubleshooting Å WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or make modifications to any printed wiring board. Improper repairs can create a safety hazard.
Troubleshooting ■ Compaq Diagnostics—A system information and diagnostic utility that is used within your Windows operating system. Use this utility whenever possible to: ❏ Display system information. ❏ Test system components. ❏ Troubleshoot a device configuration problem in Windows 2000, Windows XP Professional, or Windows XP Home. Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook.
Troubleshooting Selecting from the File Menu Table 2-1 File Menu Select To Do This System Information ■ View identification information about the notebook, a docking base, and any battery packs in the system. ■ View specification information about the processor, memory and cache size, and system ROM. Save to Floppy Save system configuration settings to a diskette. Restore from Floppy Restore system configuration settings from a diskette.
Troubleshooting Selecting from the Security Menu Table 2-2 Security Menu Select To Do This Setup Password Enter, change, or delete a setup password. (The setup password is called an administrator password in Compaq Computer Security, a program accessed from the Windows Control Panel.) Power-on Password Enter, change, or delete a power-on password. DriveLock Passwords Enable/disable DriveLock; change a DriveLock User or Master password.
Troubleshooting Selecting from the Advanced Menu Table 2-3 Advanced Menu Select To Do This Language (or press F2) Change the Computer Setup language. Boot Options Device Options Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.) ■ MultiBoot, which sets a startup sequence that can include most bootable devices and media in the system.
Troubleshooting Table 2-3 Advanced Menu (Continued) Select To Do This Device Options (continued) ■ Change the parallel port mode from Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional, EPP or Enhanced Capabilities Port (ECP). ■ Set video-out mode to NTSC (default), PAL, NTSC-J, or PAL-M.* ■ Enable/disable all settings in the SpeedStep window. (When Disable is selected, the notebook runs in Battery Optimized mode.
Troubleshooting 2.2 Using Compaq Diagnostics When you access Compaq Diagnostics, a scan of all system components is displayed on the screen before the Compaq Diagnostics window opens. You can display more or less information from anywhere within Compaq Diagnostics by selecting Level on the menu bar. Compaq Diagnostics is designed to test Compaq components. If non-Compaq components are tested, the results may be inconclusive. Obtaining, Saving, or Printing Configuration Information 1.
Troubleshooting Obtaining, Saving, or Printing Diagnostic Test Information 1. Access Compaq Diagnostics by selecting Start > Settings > Control Panel > Compaq Diagnostics. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test. 4. Select a test type: 2–8 ❏ Quick Test—Runs a quick, general test on each device in a selected category. ❏ Complete Test—Performs maximum testing on each device in a selected category.
Troubleshooting 5. Select a test mode: ❏ Interactive Mode—Provides maximum control over the testing process. You determine whether the test was passed or failed, and you may be prompted to insert or remove devices. ❏ Unattended Mode—Does not display prompts. If errors are found, they are displayed when testing is complete. 6. Click Begin Testing. 7. Select a tab to view a test report: ❏ Status tab—Summarizes the tests run, passed, and failed during the current testing session.
Troubleshooting 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart Description 2.1 Initial Troubleshooting 2.2 No Power, Part 1 2.3 No Power, Part 2 2.4 No Power, Part 3 2.5 No Power, Part 4 2.6 No Video, Part 1 2.7 No Video, Part 2 2.8 Nonfunctioning Docking Station 2.9 No Operating System (OS) Loading 2.10 No OS Loading From Hard Drive, Part 1 2.11 No OS Loading From Hard Drive, Part 2 2.12 No OS Loading From Hard Drive, Part 3 2.
Troubleshooting Flowchart 2.1 - Initial Troubleshooting Begin troubleshooting. N Go to Flowchart 2.2, No Power, Part 1. Is there power? Y N Check LED board, speaker connections. Beeps, LEDs, or error messages? N Y Go to Flowchart 2.17, Nonfunctioning Device. All drives working? N Y Go to Flowchart 2.6, No Video, Part 1. Is there video? (no boot) N Keyboard/ pointing device working? Y N Y Go to Flowchart 2.9, No OS Loading.
Troubleshooting Flowchart 2.2 - No Power, Part 1 No power (power LED is off). Remove from docking station (if applicable). N N Power up on battery power? Go to Flowchart 2.3, No Power, Part 2. Power up on battery power? *Reset power. Y Y N N Power up on AC power? Power up on AC power? *Reset power. Y Go to Flowchart 2.4, No Power, Part 3. Y Y Power up in docking station? *On some models there is a separate reset button.
Troubleshooting Flowchart 2.3 - No Power, Part 2 Continued from Flowchart 2.2, No Power, Part 1. Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging, moving it to another notebook, or replacing it. N Replace power supply (if applicable). Power on? Y N Done Power on? Go to Flowchart 2.4, No Power, Part 3.
Troubleshooting Flowchart 2.4 - No Power, Part 3 Continued from Flowchart 2.3, No Power, Part 2. Plug directly into AC outlet. Y Power LED on? Done N Reseat AC adapter in notebook and at power source. Y Power on? Done N N External Try different outlet. Power outlet active? Y Internal or external AC adapter? N Internal Go to Flowchart 2.5, No Power, Part 4. Replace power cord. Power on? Y Y Power on? Replace external AC adapter.
Troubleshooting Flowchart 2.5 - No Power, Part 4 Continued from Flowchart 2.4, No Power, Part 3. Open notebook. Y Loose or damaged parts? N Reseat loose components and boards and replace damaged items. Close notebook and retest. N Power on? Y Replace the following items (if applicable). Check notebook operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4.
Troubleshooting Flowchart 2.6 - No Video, Part 1 No video. Docking station * To change from internal to external display, use the hotkey combination. Go to Flowchart 2.7, No Video, Part 2. Stand-alone or docking station? Stand-alone Internal or external display*? Y Adjust brightness. A Adjust brightness. Press lid switch to ensure operation. Y Y Done Video OK? Done N Internal External Video OK? N Done Video OK? N Replace the following one at a time. Test after each replacement. 1.
Troubleshooting Flowchart 2.7 - No Video, Part 2 Continued from Flowchart 2.6, No Video, Part 1. Remove notebook from docking station, if connected. Adjust display brightness. Check brightness of external monitor. N Y Go to “A” in Flowchart 2.6, No Video, Part 1. Video OK? Y Video OK? Done N Check that notebook is properly seated in docking station, for bent pins on cable, and for monitor connection. Try another external monitor.
Troubleshooting Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Nonfunctioning docking station. Reseat power cord in docking station and power outlet. Check voltage setting on docking station. Reinstall notebook into docking station. Y Reset monitor cable connector at docking station. Docking station operating? Done N Y Docking station operating? N Remove notebook, reseat all internal parts, and replace any damaged items in docking station.
Troubleshooting Flowchart 2.9 - No Operating System (OS) Loading No OS loading.* Reseat power cord in docking station and power outlet. * Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. No OS loading from hard drive, go to Flowchart 2.10, No OS Loading from Hard Drive, Part 1. No OS loading from diskette drive, go to Flowchart 2.13, No OS Loading from Diskette Drive. No OS loading from CD- or DVD-ROM drive, go to Flowchart 2.
Troubleshooting Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 OS not loading from hard drive. Y Nonsystem disk message? N Go to Flowchart 2.11, No OS Loading from Hard Drive, Part 2. Reseat external hard drive. Y OS loading? Done N N Boot from CD? N Y Boot from diskette? Check the setup utility for correct booting order. Y N Go to Flowchart 2.13, No OS Loading from Diskette Drive. Change boot priority through the setup utility and reboot.
Troubleshooting Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Continued from Flowchart 2.10, No OS Loading from Hard Drive, Part 1. Reseat hard drive. N 1. Replace hard drive. 2. Replace system board. CD or diskette in drive? Y Hard drive accessible? Y Done N Remove diskette and reboot. Run FDISK. Y Boot from hard drive? N Done N Create partition, then format hard drive to bootable C:\ prompt. Hard drive partitioned? Y N Boot from diskette drive? Y N Go to Flowchart 2.
Troubleshooting Flowchart 2.12 - No OS Loading from Hard Drive, Part 3 Continued from Flowchart 2.11, No OS Loading from Hard Drive, Part 2. N System files on hard drive? Install OS and reboot. Y Y Y Virus on hard drive? OS loading from hard drive? Clean virus. N Done N Y Run SCANDISK and check for bad sectors. Diagnostics on diskette? Replace hard drive. N N Can bad sectors be fixed? Run diagnostics and follow recommendations. Replace hard drive. Y N Fix bad sectors.
Troubleshooting Flowchart 2.13 - No OS Loading from Diskette Drive Y OS not loading from diskette drive. Reseat diskette drive. OS loading? Done N Y N Install bootable diskette and reboot notebook. Bootable diskette in drive? Nonsystem disk message? N Y N Check diskette for system files. Try different diskette. Go to Flowchart 2.17, Nonfunctioning Device. Boot from another device? Y Y N Diskette drive enabled in the setup utility? Enable drive and cold boot notebook. Y 1.
Troubleshooting Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive Y No OS loading from CD- or DVD-ROM Drive. N Bootable disc in drive? Disc in drive? N Y Install bootable disc and reboot notebook. Try another bootable disc. Install bootable disc. Y Boots from CD or DVD? Done N Y Reseat drive. Boots from CD or DVD? Done N N Booting from another device? Y Y Booting order correct? N Go to Flowchart 2.17, Nonfunctioning Device. Clear CMOS. Refer to Section 1.
Troubleshooting Flowchart 2.15 - No Audio, Part 1 Y Turn up audio internally or externally. No audio. Audio? Done N N Y Notebook in docking station (if applicable)? N Go to Flowchart 2.16, No Audio, Part 2. Internal audio? Undock Y Replace the following docking station components one at a time as applicable. Check after each change. Go to Flowchart 2.16, No Audio, Part 2. 1. Reseat docking station audio cable. 2. Replace audio cable. 3. Replace speaker. 4. Replace docking station audio board.
Troubleshooting Flowchart 2.16 - No Audio, Part 2 Continued from Flowchart 2.15, No Audio, Part 1. N Audio driver in OS configured? Reload audio drivers. Y N Load drivers and set configuration in OS. Correct drivers for application? Y Connect to external speaker. N Audio? Y Replace audio board and speaker connections in notebook (if applicable). Y Audio? Done N 1. Replace internal speakers. 2. Replace audio board (if applicable). 3. Replace system board.
Troubleshooting Flowchart 2.17 - Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Y Clear CMOS. Any physical device detected? Fix or replace broken item. Possible bad hard drive. Replace drive. Go to Flowchart 2.9, No OS Loading. N Reattach device. Close notebook, plug in power, and reboot.
Troubleshooting Flowchart 2.18 - Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N External device works? Replace system board. Y Reseat internal keyboard connector (if applicable). N Replace internal keyboard or cable. OK? Y Y OK? Done Done N Replace system board.
Troubleshooting Flowchart 2.19 - Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. N External device works? Replace system board. Y Reseat internal pointing device connector (if applicable). N OK? Replace internal pointing device or cable. Y Y Done OK? Done N Replace system board.
Troubleshooting Flowchart 2.20 - No Network or Modem Connection No network or modem connection. N Replace jack or have jack activated. Network or modem jack active? Y Y Connect to nondigital line. Digital line? N N NIC/modem configured in OS? Y Reload drivers and reconfigure. Done OK? N Y Disconnect all power from the notebook and open. Replace NIC/modem (if applicable). Y Reseat NIC/modem (if applicable). OK? Done N Replace system board.
3 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook (Figure 3-1). Figure 3-1.
Illustrated Parts Catalog 3.2 Computer System Major Components Figure 3-2.
Illustrated Parts Catalog Table 3-1 Computer System Major Components Item Description 1 Displays Spare Part Number 12.1-inch, XGA, CTFT (for use only with Evo Notebook N410c models) 12.
Illustrated Parts Catalog Computer System Major Components (continued) 3–4 Maintenance and Service Guide
Illustrated Parts Catalog Table 3-1 Computer System Major Components (Continued) Spare Part Number Item Description 4 Keyboard without pointing stick (for use with TouchPad models) Arabic Belgian Brazilian Czech Danish French French Canadian German Greek Hebrew Hungarian International Italian Japanese 230514-171 230514-181 230514-201 230514-221 230514-081 230514-051 230514-121 230514-041 230514-151 230514-211 230514-BB1 230514-002 230514-061 230514-291 Korean Latin American Spanish Norwegian Portugue
Illustrated Parts Catalog Computer System Major Components (continued) 3–6 Maintenance and Service Guide
Illustrated Parts Catalog Table 3-1 Computer System Major Components (Continued) Item Description Spare Part Number 5 Switch cover 231453-001 6 Hard drives 40 GB 30 GB 20 GB 10 GB 7 System boards (includes fan and heat sink) For use only with Evo Notebook N410c models 1.20-GHz Intel Pentium III processor 1.
Illustrated Parts Catalog Computer System Major Components (continued) 3–8 Maintenance and Service Guide
Illustrated Parts Catalog Table 3-1 Computer System Major Components (Continued) Item Description 9 Modem cables For use only with Evo Notebook N410c models (includes RJ45/RJ11 connector module, display lid switch board, microphone, and modem/microphone/NIC cable bundle) For use only with Evo Notebook N400c models (includes display lid switch board, microphone, and microphone cable) 10 302781-001 231451-001 Battery packs Primary Li ion battery pack, 4 cell For use only with Evo Notebook N410c model
Illustrated Parts Catalog 3.3 Miscellaneous Plastics Kit Components Figure 3-3.
Illustrated Parts Catalog Table 3-2 Miscellaneous Plastics Kit Components Spare Part Number 231454-001 Item Description Item Description 1 MultiPort cover 8 RTC battery 2 Right display support 9 TouchPad cable 3 Center display support 10 External monitor connector cover 4 Left display support 11 PC Card slot weight saver 5 Display lid switch board (used only with Evo Notebook 400c models) 12 Memory expansion compartment cover 6 Hard drive spacer 13 External battery slot spacers
Illustrated Parts Catalog 3.4 Mass Storage Devices Figure 3-4.
Illustrated Parts Catalog Table 3-3 Mass Storage Devices Item Description 1 Hard drives 40 GB 30 GB 20 GB 10 GB 2 External diskette drive 2a 2b External diskette drive cable External diskette drive cradle 3 Optical drives The following options are for use only with the Mobile Expansion Unit: 8X Max DVD-ROM drive 24X Max CD-ROM drive CD-RW drive DVD-ROM/CD-RW combination drive Maintenance and Service Guide Spare Part Number 265495-001 304095-001 235540-001 and 218371-001 218370-001 241995-001
Illustrated Parts Catalog 3.
Illustrated Parts Catalog Table 3-4 Miscellaneous Spare Parts (not illustrated) (Continued) Spare Part Number Description Mobile Expansion Units For use only with Evo Notebook N410c models For use with Evo Notebook N410c and N400c models 292385-001 231450-001 Power cords (3 W, black, 6 feet) Australian Danish European/Middle Eastern/African Italian 246959-011 246959-081 246959-021 246959-061 Japanese Korean Swiss U.K. English U.S.
Illustrated Parts Catalog Table 3-4 Miscellaneous Spare Parts (not illustrated) (Continued) Spare Part Number Description Modems Type III mini PCI combination 56 Kbps modem/NIC board Type III mini PCI 56 Kbps modem board PC Card modem 233558-001 233557-001 233564-001 Modem adapters Czech German Hungarian 234963-221 304398-041 234963-211 Norwegian Swiss Modem cable 234963-091 198294-111 234962-001 Modem cable adapters Australian Belgian French 304398-011 304398-181l 304398-051 RJ-11 P55 adapters D
4 Removal and Replacement Preliminaries This chapter provides essential information for proper and safe removal and replacement service. 4.
Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. you remove each subassembly from the notebook, place the ✎ As subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts.
Removal and Replacement Preliminaries 4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, then shut it down.
Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions.
Removal and Replacement Preliminaries ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters and conveyers made of antistatic belts and roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. 4.
Removal and Replacement Preliminaries 4.7 Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, connect a wrist strap with alligator clips.
Removal and Replacement Preliminaries ■ Nonconductive plastic bags, tubes, or boxes ■ Metal tote boxes ■ Electrostatic voltage levels and protective materials Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.
5 Removal and Replacement Procedures This chapter provides removal and replacement procedures. There are 31 different Torx T8 and Phillips screws and screwlocks, in 6 different sizes, that must be removed when servicing the notebook. Make special note of the size and location of each screw during removal and replacement. Refer to Appendix C, “Screw Listing,” for detailed information on screw sizes, locations, and usage. 5.
Removal and Replacement Procedures 5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components. Table 5-1 Disassembly Sequence Chart Section Description # of Screws Removed 5.3 Preparing the notebook for disassembly 0 Primary battery pack Optional external battery pack 5.4 Computer feet 0 5.5 Palm rest 4 5.6 Memory expansion board 1 5.7 Hard drive 0 5.8 Mini PCI communications board 0 5.9 Keyboard 4 5.
Removal and Replacement Procedures 5.3 Preparing the Notebook for Disassembly Perform the following steps before disassembling the notebook: 1. Turn off the notebook. 2. Undock the notebook and Mobile Expansion Unit (MEU) from the docking base, if applicable. 3. Disconnect the notebook from the MEU, if applicable. 4. Disconnect the AC adapter and external devices. 5. Remove the primary battery pack by following these steps: a. Turn the notebook bottom side up with the front facing forward.
Removal and Replacement Procedures b. Slide the left primary battery release latch forward 1 (Figure 5-2). c. Slide the right primary battery release latch forward and hold it in place 2. d. Swing the front edge of the primary battery pack up and back 3. e. Lift the primary battery pack out of the battery bay 4. Figure 5-2.
Removal and Replacement Procedures 6. Remove the optional external battery pack, if installed, by following these steps: a. Turn the notebook bottom side up with the front facing forward. b. Make sure the external battery pack is located behind the notebook rear panel. c. Slide the external battery release latches toward the inside of the notebook 1 (Figure 5-3). d. Rotate the external battery pack 90 degrees toward the notebook 2. e. Remove the battery pack from the notebook 3. Figure 5-3.
Removal and Replacement Procedures 5.4 Computer Feet The base feet are adhesive-backed rubber pads. The base feet are included in the Miscellaneous Plastics Kit (spare part number 231454-001). Refer to Figure 5-4 for the locations of the notebook feet. Figure 5-4.
Removal and Replacement Procedures 5.5 Palm Rest Palm Rest Spare Part Number Information Palm rests with TouchPad and two buttons (for use with TouchPad models) with three buttons (for use with pointing stick models—Evo Notebook N400c models only) 231449-001 231591-001 The palm rest must be removed to access the internal memory expansion slot, the hard drive, and the modem/NIC board. 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook bottom side up with the front facing forward.
Removal and Replacement Procedures 3. Remove the four TM2.0 × 6.0 screws that secure the palm rest to the base enclosure (Figure 5-5). Figure 5-5. Removing the Palm Rest Screws 4. Turn the notebook top side up with the front facing forward. 5. Open the notebook.
Removal and Replacement Procedures 6. Press forward on the back edge of the palm rest between the right side of the space bar and the right Alt key to disengage the palm rest from the base enclosure (Figure 5-6). Figure 5-6.
Removal and Replacement Procedures 7. Lift up the back edge of the palm rest 1 until the RTC battery 2 and TouchPad cables 3 prevent it from lifting any farther (Figure 5-7). Figure 5-7.
Removal and Replacement Procedures 8. While holding the palm rest at a 45 degree angle, slide the front edge of the palm rest forward 1 (Figure 5-8). 9. After the front edge of the palm rest clears the base enclosure, swing the front edge of the palm rest up and back 2 and rest the palm rest on the keyboard 3. Figure 5-8.
Removal and Replacement Procedures 10. Remove the RTC battery from the retaining clip 1 (Figure 5-9). RTC battery is included in the Miscellaneous Plastics Kit ✎ The (spare part number 231454-001). 11. Disconnect the TouchPad cable 2 from the connector on the TouchPad. Figure 5-9.
Removal and Replacement Procedures Notebook N400c models only—Models with pointing stick ✎ Evo keyboards have a pointing stick button cable that needs to be disconnected prior to removing the palm rest. Perform Steps 12 and 13 before removing the palm rest on a pointing stick model. 12. Release the zero insertion force (ZIF) connector to which the pointing stick button cable is attached 1 and disconnect the pointing stick button cable 2 (Figure 5-10). Figure 5-10.
Removal and Replacement Procedures installing the palm rest on TouchPad models, make sure ✎ Before the TouchPad 1 and RTC battery cables 2 are routed through the respective notches in the palm rest (Figure 5-11). Figure 5-11. Routing the RTC Battery and TouchPad Cables 5.6 Memory Expansion Board Compaq Evo Notebook N410c notebook has two memory ✎ The expansion slots: one is located on the bottom of the notebook and the other is located under the palm rest.
Removal and Replacement Procedures 3. Remove the TM2.0 × 6.0 screw 1 that secures the memory expansion compartment cover to the base enclosure (Figure 5-12). 4. Lift the back edge of the memory expansion compartment cover and swing it up and forward 2. Figure 5-12.
Removal and Replacement Procedures 5. Pull away the plastic retention clips on each side of the memory expansion board 1. The memory expansion board tilts upward (Figure 5-13). 6. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2. Figure 5-13.
Removal and Replacement Procedures Follow these steps to remove a memory expansion board from the memory expansion slot under the palm rest: 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 3. Pull away the plastic retention clips on each side of the memory expansion board 1. The memory expansion board tilts upward (Figure 5-14). 4. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle 2.
Removal and Replacement Procedures 5.7 Hard Drive Hard Drive Spare Part Number Information 40 GB 30 GB 20 GB 265495-001 304095-001 235540-001 and 218371-001 218370-001 10 GB Ä CAUTION: To prevent damage to the notebook and hard drive and loss of information, shut down the notebook before removing the hard drive from the hard drive bay. Do not remove the hard drive while the notebook is on, in Standby, or in Hibernation.
Removal and Replacement Procedures 3. Remove the hard drive spacer 1 from the base enclosure (Figure 5-15). hard drive spacer is included in the Miscellaneous Plastics ✎ The Kit (spare part number 231454-001). 4. Grasp the hard drive tab and slide the hard drive to the left 2. 5. Remove the hard drive. 6. Place the hard drive in an electrostatic-safe container. Figure 5-15. Removing the Hard Drive Reverse the above procedure to install the hard drive.
Removal and Replacement Procedures 5.8 Mini PCI Communications Board Mini PCI Communications Board Spare Part Number Information Lucent Win Modem + Intel PRO-100 (S)P Mobile Combo Adapter Type III mini PCI combination 56 Kbps modem/NIC board Type III mini PCI 56 Kbps modem board 230339-001 230338-001 230337-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5).
Removal and Replacement Procedures 3. Disconnect the modem/NIC cable from the modem/NIC board 1 (Figure 5-16). 4. Pull away the retention clips on each side of the modem/NIC board 2. The modem/NIC board tilts upward. 5. Lift the edge of the modem/NIC board and slide it out of the connector at a 45-degree angle 3. 6. Place the modem/NIC board in an electrostatic-safe container. Figure 5-16. Removing the Modem/NIC Board Reverse the above procedure to install the modem/NIC board.
Removal and Replacement Procedures 5.
Removal and Replacement Procedures Evo Notebook N400c models only—If you are removing a pointing stick keyboard, you must first remove the palm rest so the pointing stick button cable can be disconnected. Refer to Section 5.5 for palm rest removal instructions. If you are removing a TouchPad keyboard, it is not necessary to remove the palm rest prior to removing the keyboard. 1. Prepare the notebook for disassembly (Section 5.3). 2. Turn the notebook bottom side up with the front facing forward. 3.
Removal and Replacement Procedures 4. Turn the notebook top side up with the front facing forward. 5. Open the notebook. removing a pointing stick keyboard, make sure the ✎ Ifpalmyourestarehas been removed and the pointing stick button cable is disconnected before proceeding with the following steps. 6. Lift up the front edge of the keyboard 1 until it clears the memory expansion connector and the mini PCI connector (Figure 5-18). 7.
Removal and Replacement Procedures 8. Release the ZIF connector 1 to which the keyboard cable is attached and disconnect the keyboard cable 2 (Figure 5-19). 9. Remove the keyboard. Figure 5-19. Disconnecting the Keyboard Cable Reverse the above procedure to install the keyboard.
Removal and Replacement Procedures 5.10 Real Time Clock (RTC) Battery RTC battery is included in the Miscellaneous Plastics Kit ✎ The (spare part number 231454-001). 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 3. Remove the keyboard (Section 5.9). 4. Disconnect the RTC battery cable from the system board 1 (Figure 5-20). 5. Remove the RTC battery 2. Figure 5-20. Removing the RTC Battery Reverse the above procedure to install the RTC battery.
Removal and Replacement Procedures 5.11 Switch Cover Switch Cover Spare Part Number Information Switch cover 231453-001 1. Prepare the notebook for disassembly (Section 5.3). 2. Remove the palm rest (Section 5.5). 3. Remove the keyboard (Section 5.9). 4. Close the notebook. 5. Turn the notebook bottom side up with the rear panel facing forward. 6. Remove the four TM2.0 × 6.0 screws that secure the switch cover to the base enclosure (Figure 5-21). Figure 5-21.
Removal and Replacement Procedures 7. Turn the notebook top side up with the front facing forward. 8. Open the notebook as far as it will open. 9. Lift up on the outside edges of the switch cover to disengage it from the base enclosure 1 (Figure 5-22). 10. Remove the switch cover 2. Figure 5-22. Removing the Switch Cover Reverse the above procedure to install the switch cover.
Removal and Replacement Procedures 5.12 Display Display Spare Part Number Information 12.1-inch, XGA, CTFT (for use only with Evo Notebook N410c models) 12.1-inch, SVGA, CTFT (for use only with Evo Notebook N400c models) 292383-001 231448-001 1. Prepare the notebook for disassembly (Section 5.3) and, in the order below, remove the following components: ❏ Palm rest (Section 5.5) ❏ Keyboard (Section 5.9) ❏ Switch cover (Section 5.
Removal and Replacement Procedures 2. Disconnect the display signal 1 and backlight 2 cables from the system board (Figure 5-23). the display screws are removed, the display assembly is ✎ When unsupported. Make sure to provide support for the display assembly when removing the display screws. 3. Remove the four TM2.0 × 6.0 screws 3 that secure the display to the base enclosure. 4. Remove the display. Figure 5-23.
Removal and Replacement Procedures replacing the display, make sure the display cables are ✎ When routed as indicated in Figure 5-24. To ensure proper alignment of the display, loosely install the screws in the 1, 2, 3, 4 sequence indicated. After all four screws have been loosely installed, tighten them. Figure 5-24.
Removal and Replacement Procedures 5.13 Modem Cable Modem Cable Spare Part Number Information For use only with Evo Notebook N410c models (includes RJ45/RJ11 connector module, display lid switch board, microphone, and modem/microphone/NIC cable bundle) For use only with Evo Notebook N400c models (includes display lid switch board, microphone, and microphone cable) 302781-001 231451-001 1. Prepare the notebook for disassembly (Section 5.
Removal and Replacement Procedures 3. Remove the TM2.0 × 6.0 screw 1 that secures the right display support to the base enclosure (Figure 5-25). 4. Remove the right display support 2. Figure 5-25.
Removal and Replacement Procedures 5. Position the notebook so the front faces you. ✎ Steps 6 through 11 apply only to Evo Notebook N410c models. 6. Lift the RJ45/RJ11 connector module 1 out of the base enclosure (Figure 5-26). 7. Disconnect the microphone cable 2 from the connector on the display lid switch board. 8. Disconnect the microphone cable 3 from the system board. 9. Remove the PM 2.0 × 5.0 screw 4 that secures the display lid switch board to the base enclosure. Figure 5-26.
Removal and Replacement Procedures 10. Disconnect the network interface card (NIC) passthrough cable 1 and NIC/switch to system cable 2 from the system board (Figure 5-27). 11. Remove the modem cable. Figure 5-27.
Removal and Replacement Procedures ✎ Steps 12 through 16 apply only to Evo Notebook N400c models. 12. Remove the RJ45/RJ11 connector module 1 from the base enclosure (Figure 5-28). 13. Disconnect the microphone cable 2 from the display lid switch board. 14. Disconnect the microphone cable 3 from the system board. 15. Remove the PM2.0 × 4.0 screw 4 that secures the display lid switch board to the base enclosure. 16. Remove the modem cable. Figure 5-28.
Removal and Replacement Procedures 5.14 System Board System Board Spare Part Number Information System boards (includes fan and heat sink) For use only with Evo Notebook N410c models 1.20-GHz Intel Pentium III processor 1.00-GHz Intel Pentium III processor For use only with Evo Notebook N400c models 850-MHz Intel Pentium III processor 700-MHz Intel Pentium III processor 292387-001 292386-001 253104-001 231446-001 1. Prepare the notebook for disassembly (Section 5.
Removal and Replacement Procedures 2. Lift the inside edge of the center display support and swing it toward the back of the notebook 1 (Figure 5-29). 3. Remove the center display support 2. center display support is included in the Miscellaneous ✎ The Plastics Kit (spare part number 231454-001). Figure 5-29.
Removal and Replacement Procedures 4. Turn the base enclosure bottom side up with the rear panel facing forward. 5. Remove the PM2.0 × 7.0 barrel screw 1 that secures the system board to the base enclosure (Figure 5-30). 6. Evo Notebook N410c models only—Remove the PM2.0 × 4.0 screw 2 that secures the system board to the base enclosure. Figure 5-30.
Removal and Replacement Procedures 7. Turn the base enclosure top side up with the rear panel facing forward. 8. Remove the TM2.0 × 6.0 screw 1 that secures the left display support to the base enclosure (Figure 5-31). left display support is included in the Miscellaneous Plastics ✎ The Kit (spare part number 231454-001). 9. Remove the left display support 2. 10. Remove the two HM5.0 × 9.0 screwlocks 3 that secure the external monitor connector to the base enclosure. 11. Remove the six TM2.0 × 4.
Removal and Replacement Procedures Do not remove the screw 1 on the fan assembly or the four ✎ screws that secure the processor mounting bracket 2 when removing the system board (Figure 5-32). Figure 5-32.
Removal and Replacement Procedures 12. Disconnect the external battery terminal 1 and speaker cables 2 from the system board (Figure 5-33). Figure 5-33.
Removal and Replacement Procedures 13. Position the base enclosure so the front faces forward. 14. Use the fan and heat sink assembly to lift up and hold the right side of the system board 1 until the external battery terminal 2 and NTSC module cables 3 clear the base enclosure (Figure 5-34). Ä CAUTION: When lifting the system board, do not exert any pressure on the external monitor connector. Lifting the system board using the external monitor connector can stress and damage the system board. 15.
Removal and Replacement Procedures 16. Slide the system board to the left to remove it from the base enclosure (Figure 5-35). Figure 5-35. Removing the System Board Reverse the above procedure to install the system board.
Removal and Replacement Procedures installing the system board into the base enclosure, place ✎ When the left edge of the system board into the base enclosure first to ensure that the PC Card eject button properly fits into the slot in the base enclosure 1. Make sure the external monitor connector bracket 2 and security cable slot bracket 3 are in their proper locations (Figure 5-36). Figure 5-36.
Removal and Replacement Procedures Make sure the speaker 1, external battery terminal 2 and 3, and NTSC module cables 4 do not get trapped underneath the system board when it is installed into the base enclosure (Figure 5-37). Figure 5-37.
6 Specifications This chapter provides physical and performance specifications. Table 6-1 Computer Dimensions Height Width Depth Weight 2.26 cm 26.67 cm 24.13 cm .89 in 10.5 in 9.5 in 1.59 kg 3.5 lb Standalone (battery) power requirements Nominal operating voltage (Li ion) Maximum operating power Peak operating power 14.
Specifications Table 6-1 Computer (Continued) Relative humidity Operating Nonoperating 10 to 90% relative humidity, non-condensing 5 to 90% relative humidity, 101.6° F/38.7° C maximum wet bulb temperature Altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to14.4 psia) 0 to 3,048 m 0 to 10,000 ft 0 to 9,144 m 0 to 30,000 ft Shock Operating Nonoperating 10 G, 11 ms, half sine 60 G, 11 ms, half sine Vibration Operating Nonoperating 0.5 G, 10 to 500 Hz, 0.
Specifications Table 6-2 12.1-inch XGA, TFT Display Dimensions Height Width Diagonal 21.16 cm 19.81 cm 30.73 cm 10.3 in 7.8 in 12.1 in Number of colors Up to 16.8 million Contrast ratio 125:1 Brightness 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum Pixel resolution Pitch Format Configuration 0.264 × 0.
Specifications Table 6-3 12.1-inch SVGA, TFT Display Dimensions Height Width Diagonal 21.16 cm 19.81 cm 30.73 cm 10.3 in 7.8 in 12.1 in Number of colors Up to 16.8 million Contrast ratio 125:1 Brightness 130 nits typical on AC power, 70 nits typical on battery power, 115 nits minimum Pixel resolution Pitch Format Configuration 0.264 × 0.
Specifications Table 6-4 Hard Drives 40 GB 30 GB 20 GB 10 GB User capacity per drive1 40.0 GB 30.0 GB 20.0 GB 10.0 GB Drive height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Drive width 70 mm 70 mm 70 mm 70 mm Interface type ATA-5 ATA-5 ATA-5 ATA-4 Seek times (typical read, including setting) Single track Average Full stroke Logical blocks3 3 ms 13 ms 24 ms 3 ms 13 ms 24 ms 3 ms 13 ms 24 ms 2.
Specifications Table 6-4 Hard Drives (Continued) 40 GB 30 GB 20 GB 20 GB 22,784 4 293 to 560 25,800 2 398 to 731 22,784 4 293 to 560 22,784 2 293–560 512 512 512 512 2 MB 512 KB 512 KB 512 KB 4200 rpm 4200 rpm 4200 rpm 4200 rpm 66.6 100 66.6 66.
Specifications Table 6-5 Diskette Drive Diskette size 8.89 cm Light On system Height 1.27 cm Bytes per sector 512 3.5 in .05 in Sectors per track High density Low density 18 (1.44 MB) 9 15 (1.
Specifications Table 6-6 CD-ROM Drive Applicable disk CD-ROM (Mode 1, 2, and 3) CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Extra Video CD CD-WO (fixed packets only) CD-Bridge Center hole diameter 1.50 cm Disk diameter 12 cm, 8 cm Disk thickness 1.20 mm Track pitch 1.6 µ .
Specifications Table 6-7 DVD-ROM Drive Applicable disk DVD-5, DVD-9, DVD-10 CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R (read only) CD Plus Photo CD (single/multisession) CD-Bridge Center hole diameter 1.50 cm Disk diameter 12 cm, 8 cm Disk thickness 1.20 mm Track pitch .74 µ .59 in Access time Random Full Stroke < 150 ms < 225 ms Audio output level Lineout Headphone 0.
Specifications Table 6-8 Battery Packs Dimensions Primary Lithium ion (Li ion) Height Width Depth Weight Cells 1.98 cm 23.01 cm 4.67 cm .22 kg 4 .78 in 9.06 in 1.84 .49 lb External Li ion Height Width Depth Weight Cells 2.29 cm 26.59 cm 2.29 cm .22 kg 4 .90 in 10.47 in .9 in .48 lb External Li ion High Capacity Height Width Depth Weight Cells 4.60 cm 26.90 cm 3.00 cm .42 kg 4 1.81 in 10.59 in 1.18 in .
Specifications Table 6-9 AC Adapter Weight .18 kg 0.39 lb Power supply (input) 90 to 260 VAC RMS Nominal 1.
Specifications Table 6-11 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real time clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use IRQ12 Internal point stick or external mouse IRQ13 Coprocessor (not available to any peripheral) IRQ14 IDE interface (hard drive and optical drive) IRQ15 System use PC Cards may assert IRQ3,
Specifications Table 6-12 System I/O Addresses I/O Address (hex) System Function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no.
Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 0A2 - 0BF Unused 0C0 - 0DF DMA controller no.
Specifications Table 6-12 System I/O Addresses (Continued) I/O Address (hex) System Function (shipping configuration) 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused 388 - 38B FM synthesizer - OPL3 38C - 3AF Unused 3B0 - 3BB VGA 3BC - 3BF Reserved (parallel port/no EPP support) 3C0 - 3DF VGA 3E0 - 3E1 PC Card controller in CPU 3E2 - 3E3 Unused 3E8 -
Specifications vt Table 6-13 System Memory Map Size Memory Address System Function 640 K 00000000 - 0009FFFF Base memory 128 K 000A0000 - 000BFFFF Video memory 48 K 000C0000 - 000CBFFF Video BIOS 160 K 000C8000 - 000E7FFF Unused 64 K 000E8000 - 000FFFFF System BIOS 15 M 00100000 - 00FFFFFF Extended memory 58 M 01000000 - 047FFFFF Super extended memory 58 M 04800000 - 07FFFFFF Unused 2M 08000000 - 080FFFFF Video memory (direct access) 4G 08200000 - FFFEFFFF Unused 64 K FFF
A Connector Pin Assignments Table A-1 Parallel 25 14 1 13 Pin Signal Pin Signal 1 Strobe* 10 Acknowledge* 2 Data bit 0 11 Busy 3 Data bit 1 12 Paper out 4 Data bit 2 13 Select 5 Data bit 3 14 Auto line feed* 6 Data bit 4 15 Error* 7 Data bit 5 16 Initialize printer* 8 Data bit 6 17 Select in* 9 Data bit 7 18-25 Signal ground *Signal is active low.
Connector Pin Assignments Table A-2 Serial Pin Signal Pin Signal 1 Carrier detect 6 Data set ready 2 Receive data 7 Ready to send 3 Transmit data 8 Clear to send 4 Data terminal ready 9 Ring indicator 5 Signal ground Table A-3 Stereo Speaker/Headphone 1 2 Pin Signal Pin Signal 1 Audio out 2 Ground A–2 Maintenance and Service Guide
Connector Pin Assignments Table A-4 Microphone 1 2 Pin Signal Pin Signal 1 Audio in 2 Ground Table A-5 Universal Serial Bus Pin Signal Pin Signal 1 +5 VDC 3 Data + 2 Data - 4 Ground Maintenance and Service Guide A–3
Connector Pin Assignments Table A-6 RJ-45 Network Interface 1 3 5 7 2 4 6 8 Pin Signal Pin Signal 1 Transmit + 5 Unused 2 Transmit - 6 Receive - 3 Receive + 7 Unused 4 Unused 8 Unused Table A-7 RJ-11 Modem Pin Signal Pin Signal 1 Unused 4 Unused 2 Tip 5 Unused 3 Ring 6 Unused A–4 Maintenance and Service Guide
Connector Pin Assignments Table A-8 External Monitor Pin Signal Pin Signal 1 Red analog 9 +5 VDC 2 Green analog 10 Ground 3 Blue analog 11 Monitor detect 4 Not connected 12 DDC 2B data 5 Ground 13 Horizontal sync 6 Ground analog 14 Vertical sync 7 Ground analog 15 DDC2B clock 8 Ground analog Maintenance and Service Guide A–5
B Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set received with the notebook meets the requirements for use in the country where the equipment is purchased. Power cord sets for use in other countries must meet the requirements of the country where the notebook is used.
Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Accredited Agency Applicable Note Number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 Sweden SEMKO 1 Switzerland SEV 1 B–2 Maintenance and Service Guide
Power Cord Set Requirements 3-Conductor Power Cord Set Requirements (Continued) Country Accredited Agency Applicable Note Number United Kingdom BSI 1 United States UL 2 Notes 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm2 conductor size. The power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where they will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No.
C Screw Listing This appendix provides specification information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 231455-001.
Screw Listing Table C-1 Phillips P0 Metric 2.0 × 3.0 Screw Color Qty Length Thread Head Width Silver 1 3.0 mm 2.0 mm 3.0 mm Where used: One screw that secures the MultiPort cover to the display assembly (refer to the documentation included with the MultiPort device for information on removing the MultiPort cover) Figure C-1. TM2.0 × 3.
Screw Listing Table C-2 Torx T8 Metric 2.0 × 6.0 Screw Color Qty Length Thread Head Width Black 19 6.0 mm 2.0 mm 4.0 mm Where used: 1 Four screws that secure the palm rest to the base enclosure (documented in Section 5.5) 2 One screw that secures the memory expansion compartment cover to the base enclosure (documented in Section 5.6) 3 Four screws that secure the keyboard to the base enclosure (documented in Section 5.9) f Figure C-2. TM2.0 × 6.
Screw Listing Table C-2 Torx T8 Metric 2.0 × 6.0 Screw (Continued) Color Qty Length Thread Head Width Black 19 6.0 mm 2.0 mm 4.0 mm Where used: 1 Four screws that secure the switch cover to the base enclosure (documented in Section 5.11) 2 One screw that secures the right display support to the base enclosure (documented in Section 5.13) 3 One screw that secures the left display support to the base enclosure (documented in Section 5.14) Figure C-3. TM2.0 × 6.
Screw Listing Table C-2 Torx T8 Metric 2.0 × 6.0 Screw (Continued) Color Qty Length Thread Head Width Black 19 6.0 mm 2.0 mm 4.0 mm Where used: Four screws that secure the display to the base enclosure (documented in Section 5.12) Figure C-4. TM2.0 × 6.
Screw Listing Table C-3 Phillips P0 Metric 2.0 × 5.0 Screw Color Qty Length Thread Head Width Black 1 5.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only—One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-5. TM2.0 × 6.
Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw Color Qty Length Thread Head Width Black 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N400c models only—One screw that secures the display lid switch board to the system board (documented in Section 5.13) Figure C-6. TM2.0 × 4.
Screw Listing Table C-4 Phillips P0 Metric 2.0 × 4.0 Screw (Continued) Color Qty Length Thread Head Width Silver 1 4.0 mm 2.0 mm 3.0 mm Where used: Evo Notebook N410c models only—One screw that secures the system board to the system board (documented in Section 5.14) Figure C-7. TM2.0 × 4.
Screw Listing Table C-5 Phillips P0 Metric 2.0 × 7.0 Barrel Screw Color Qty Length Thread Head Width Silver 1 7.0 mm 2.0 mm 5.0 mm Where used: One screw that secures the system board to the base enclosure (documented in Section 5.14) Figure C-8. PM2.0 × 7.
Screw Listing Table C-5 Torx T8 Metric 2.0 × 4.0 Screw Color Qty Length Thread Head Width Silver 7 4.0 mm 2.0 mm 4.0 mm Where used: 1 and 2 Evo Notebook N410c models—Seven screws that secure the system board to the base enclosure (documented in Section 5.14) 1 Evo Notebook N400c models—Six screws that secure the system board to the base enclosure (documented in Section 5.14) Figure C-9. TM2.0 × 4.
Screw Listing Table C-6 5.0 mm × 9.5 Screwlock Color Qty Length Thread Head Width Silver 2 9.5 mm n/a 5.0 mm Where used: Two screwlocks that secure the system board to the base enclosure on each side of the external monitor connector (documented in Section 5.14) Figure C-10. HM5.0 × 9.
Index A C AC adapter spare part numbers 3–14 specifications 6–11 audio troubleshooting 2–25 automobile adapter, spare part number 3–14 cables power cords B–1 service considerations 4–2 caps lock key 1–21 caps lock light 1–23 CD-ROM drive illustrated 3–12 OS loading problems 2–24 spare part number 3–13 specifications 6–8 CD-RW drive, spare part number 3–13 Certificate of Authenticity label 1–25 Compaq Diagnostics 2–1, 2–7 components bottom 1–24 front panel 1–15 keyboard 1–20 left side 1–18 rear panel 1–26
Index Computer Setup Advanced Menu 2–5 File Menu 2–3 overview 2–1 Security Menu 2–4 computer specifications 6–1 connector pin assignments external monitor connector A–5 headphone jack A–2 microphone jack A–3 modem jack A–4 network interface card (NIC) jack A–4 parallel connector A–1 RJ-11 jack A–4 RJ-45 jack A–4 serial connector A–2 speaker jack A–2 universal serial bus (USB) connector A–3 connectors, service considerations 4–2 cursor control keys 1–21 D design overview 1–27 diagnostics configuration info
Index DVD-ROM drive illustrated 3–12 OS loading problems 2–24 spare part numbers 3–13 specifications 6–9 E Easy Access buttons 1–20 electrostatic discharge 4–4, 4–7 embedded numeric keypad 1–21 external monitor connector illustrated 1–19 pin assignments A–5 external monitor connector bracket 5–45 external monitor connector cover 3–10 F fan 1–25 features 1–12 feet, removal 5–6 function keys 1–22 G grounding equipment and methods 4–6 H hard drive illustrated 3–6, 3–8, 3–12 OS loading problems 2–20 remova
Index MEU (Mobile Expansion Unit), spare part number 3–15 microphone 1–21 microphone jack illustrated 1–17 pin assignments A–3 Miscellaneous Plastics Kit components 3–11 illustrated 3–2, 3–10 spare part number 3–3, 3–11 Miscellaneous Screw Kit, spare part number 3–15 Mobile Expansion Unit (MEU), spare part number 3–15 models 1–2 modem illustrated 3–6, 3–8 spare part numbers 3–9, 3–16 troubleshooting 2–30 modem adapter, spare part numbers 3–16 modem cable illustrated 3–6, 3–8 removal 5–32 spare part numbers
Index PC Card eject button 1–17 slot 1–17 slot weight saver 3–10 plastic parts 4–2 pointing device, troubleshooting 2–29 pointing stick 1–23 pointing stick button 1–23 power cord, spare part numbers 3–15 power jack 1–19 power light 1–23 Power Management 1–14 power switch 1–16 power, troubleshooting 2–12 R real time clock (RTC) battery cable routing 5–14 illustrated 3–10 removal 5–12, 5–26 removal and replacement preliminaries 4–1 procedures 5–1 RJ-11 jack illustrated 1–17 pin assignments A–4 RJ-11 P55 ada
Index Index–6 switch cover illustrated 3–2 removal 5–27 spare part number 3–7, 5–27 system board illustrated 3–6, 3–8 installing 5–45 removal 5–37 spare part numbers 3–7, 5–37 network 2–30 nonfunctioning device 2–18, 2–27 operating system loading 2–19 overview 2–1 pointing device 2–29 power 2–12 video 2–16 TV connector (composite TV connector) 1–26 T U tools required 4–1 TouchPad 1–21 TouchPad button 1–21 TouchPad cable illustrated 3–10 routing 5–14 transporting precautions 4–4 troubleshooting audio 2
