System information

NOTE: For additional information on recovering information using the Windows tools, perform a

search for these topics in Help and Support.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files

you have created and any software installed on the computer are permanently removed. The f11

recovery tool reinstalls the operating system and HP programs and drivers that were installed at the

factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

If possible, back up all personal files.

If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer,

click Manage, and then click Disk Management.

NOTE: If the HP Recovery partition is not listed, you must recover your operating system and

programs using the Windows 7 operating system DVD and the Driver Recovery disc (both

purchased separately). For additional information, refer to the “Using a Windows 7 operating

system DVD (purchased separately)” section.

3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the

ESC key for Startup Menu” message is displayed at the bottom of the screen.

4. Press f11 while the <Press F11 for recovery> message is displayed.

5. Follow the on-screen instructions.

Using a Windows 7 operating system DVD (purchased separately)

To order a Windows 7 operating system DVD, go to http://www.hp.com/support, select your country

or region, and follow the on-screen instructions. You can also order the DVD by calling technical

support. For contact information, refer to the Worldwide Telephone Numbers booklet included with

the computer.

CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and

reformats the hard drive. All files you have created and any software installed on the computer are

permanently removed. When reformatting is complete, the recovery process helps you restore the

operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 7 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.

2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive

before the Windows operating system loads.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

98 Chapter 7 Backup and recovery