Compaq Presario S0000 / 8000 Series Computers User’s Guide System Recovery If you need to restore the original software on your PC, Compaq has provided a convenient solution right on your hard drive. We call this part of your hard drive the “recovery partition.” The recovery partition takes up some space on your hard drive.
user’s guide
The information in this document is subject to change without notice. ® Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. HP shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.
table of contents finding answers to commonly asked questions .............................. 1 safety information .........................................................................................2 setting up your pc .......................................................................... 3 putting your pc together ................................................................................3 safety and comfort ....................................................................................
using the mouse ......................................................................................... 19 scrolling ................................................................................................ 20 autoscrolling .......................................................................................... 20 panning ................................................................................................ 20 switching mouse button functions ............................................
using a microphone ....................................................................................48 adjusting microphone volume...................................................................49 using the microphone with multi-channel audio...........................................49 working with digital images .........................................................................50 about the 7-in-1 memory card reader ........................................................
system recovery.......................................................................................... 87 starting system recovery if the pc is responding.......................................... 88 starting system recovery if the pc is not responding .................................... 88 system recovery using recovery discs ........................................................ 89 starting system recovery using recovery discs.............................................
finding answers to commonly asked questions In this User’s Guide, you can find answers to questions about the following topics: • Connecting to the Internet, page 35 • Registering your product, page 11 • Creating a CD, page 59 Saving documents, photos, and videos on a CD, page 61 Recording a music CD, page 60 Copying a CD, page 59 Backing up your files to a CD, page 61 • • • • • • • • • Watching movies on your PC, page 57 Connecting to a TV, page 63 Getting digital pictures onto your PC, page 50 Connecti
safety information This product has not been evaluated for connection to an “IT” power system (an AC distribution system with no direct connection to earth, according to IEC 60950). ac power safety warnings WARNING: Install the PC near an AC outlet. The AC power cord is your PC’s main AC disconnecting device and must be easily accessible at all times. For your safety, the power cord provided with your system has a grounded plug.
setting up your pc putting your pc together Follow the quick setup poster to set up your PC. Look in the PC box for printed details or updates regarding your model PC. When placing your PC, consider an ergonomic arrangement of the PC and your work area to maintain your comfort and productivity. Refer to “safety and comfort“ on page 4. WARNING: The power supply is pre-set for the country/region in which you purchased your PC.
5 Connect the modem cable to the telephone line wall jack and to the modem (select models only) on the back of the PC. Refer to “connecting the modem“ on page 7 for details. 6 Turn on the monitor. Turn on the PC. Turn on the speakers. Follow the onscreen instructions and complete the initial windows until you see the desktop. Refer to “turning on your pc for the first time“ on page 10 for details. 7 Restart the PC: Click the Start button on the taskbar, click Turn Off Computer, and then click Restart.
computer safety warning WARNING: To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users. It also provides important electrical and mechanical safety information. To view the Safety & Comfort Guide: • Click Start, choose All Programs, choose PC Help & Tools, and then click Safety & Comfort Guide. Or • Type http://www.compaq.
NOTE: PCs use software drivers to control peripheral devices. When you add a Plug and Play (ready to use) peripheral, memory, or add-in card, the PC automatically loads the correct driver for the device. NOTE: For peripherals that are not Plug and Play, follow the instructions that came with your peripheral device to load the appropriate driver.
pc front The front of your computer has the drives, the On button and hard disk drive activity indicator light. Some PC models also have connectors on the front of the PC. Your PC features and connector positions may vary. A B C D E F G H K L A Top optical drive Second optical drive Diskette (floppy) drive On light On button Hard disk drive activity indicator light FireWire (IEEE 1394) Audio in USB 2.
other ways to connect There are other ways to connect to the ISP that do not use the telephone modem, such as a LAN (Local Area Network) or DSL (Digital Subscriber Line). Check with your ISP for specifics on your connection. Check with your ISP for specifics on your connection. Before you can connect to the Internet and send or receive e-mail and faxes using telephone dial-up, you must connect your telephone service line to the modem, which is inside the PC.
To connect the cable between the modem and the telephone service line: 1 Plug one end of a modem cable (D) into the modem connector (A) on the back of the PC (C). This connector may be labeled with either Line or a modem connector symbol. 2 Plug the other end of the cable (D) into the telephone service line jack (E) on the wall. You can also connect a telephone (F) to the other connector (B) on the modem (select models only).
To connect the Ethernet connector to the network: 1 Plug the network cable into the Ethernet connector (A) on the back of the PC. WARNING: Do not plug the telephone service line cable or modem cable into the Ethernet connector. Although the plug looks similar to the plug on the Ethernet cable, they are not the same. 2 Plug the other end of the Ethernet cable into a 10BaseT or a 100BaseT port on the network hub. NOTE: Hubs are devices that can connect PCs to a network.
4 Click an option to select your language (if applicable for your model). Click OK and then confirm your selection by clicking Yes. Wait until the PC makes preparations. (It may take up to 30 minutes to set up the language on the PC.) 5 Set up Microsoft® Windows® by following the onscreen instructions. 6 Refer to the following section, “registering your pc,” for information on completing the registration process (select models only).
standby mode When the PC is in standby mode, it goes into a low-power state and the monitor is blank as if it is turned off. The advantages of using standby mode include: • You save time and electricity without having to wait for the PC to go through the normal startup routine when you wake it again. The next time you use the PC, any programs, folders, and documents that were open before you put the PC in standby will be available. • Your PC can receive faxes while in standby mode, if you set it to do so.
hibernation mode When the PC is in hibernation mode, it saves everything that is in PC memory to the hard disk drive, turns off the monitor and the hard disk drive, and then turns itself off. When you turn on the PC again, your programs, folders, and documents are restored to the screen. To put the PC into hibernation manually: 1 Click Start on the taskbar. 2 Click Turn Off Computer. 3 Press and hold down the Shift key on the keyboard, and click Hibernate.
7 Click the Power Schemes tab to set the timers for standby and hibernation. In the Power Schemes box, select a power scheme from the drop-down list. Choose the settings: • To turn on automatic standby for the PC, click the time to elapse before standby (such as After 20 mins) in the System standby list. • To set the timer for automatic hibernation, click the time to elapse before hibernation (such as After 1 hour) in the System hibernates list.
learning the basics NOTE: To use your software, you must know how to use the mouse and keyboard. If necessary, see “using the mouse” on page 19 or see “using the keyboard” on page 21. beginning to use your software The operation of your PC is controlled by two kinds of software: • The Microsoft Windows XP operating system, which displays the desktop on the monitor and controls your PC’s hardware, peripherals, and software applications.
using the desktop The desktop has shortcut icons that make it easy to find the things you need. Icon Opens Use it to Help and Support (select models only) View onscreen Help information about your PC. Easy Internet Sign-up Set up a new or an existing Internet account. Recovery Start Application or System Recovery.
using compaq organize software Compaq Organize software is a desktop tool you use to organize both your PC shortcuts and your favorite Internet destination links. You use it to organize the important things you do on the PC and the Internet, and to arrange it the way you want. Compaq Organize makes all your information available with just a few mouse-clicks. Compaq Organize looks like a window with multiple category frames.
using the all programs menu To find the software programs on your PC: 1 Choose Start. 2 Choose All Programs. organizing your all programs list You see folders organized according to task (select models only) when you: 1 Click Start. 2 Choose All Programs. A folder contains a list of items. Each item is actually a shortcut, or link, to a program, document, or another folder. The Music folder, for example, contains shortcuts to the programs you use to play music CDs.
using pc help & tools The PC Help & Tools folder (select models only) in the All Programs menu contains special utilities for PC owners. This folder also contains any onscreen guides included with your PC. To see the items in the PC Help & Tools folder: 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose PC Help & Tools. 4 Click an item to view it or use it. NOTE: If there are no guide titles listed in PC Help & Tools, your PC has no onscreen guides.
Double-click means to press the left button on the mouse two times in a row. To double-click, you click the button (press it and then release it), and then quickly click it again. A Left button B Scroll wheel button (scrolling mouse only) C Right button B A C NOTE: Your mouse may look different from the one shown here. You can switch the function of the left and right buttons for left-handed use. Refer to “switching mouse button functions“ on page 21.
NOTE: Panning only works if the window’s horizontal scroll bar is active. Panning does not work with some software programs. switching mouse button functions To switch the functions of the right and left mouse buttons: 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware, if it is present. 4 Double-click Mouse. 5 Check Switch primary and secondary buttons on the Buttons tab. 6 Click Apply (using the new primary button), and then click OK.
internet keyboard 1 l l This keyboard enables you to: • • • • • Adjust speaker volume. • • • • Mute speaker sound. Connect to the Internet (if you have an established Internet account). Search for information on the Internet. Place the PC into standby to save power. Start, pause, and stop playing a CD or DVD, skip to the previous or next track, record, and eject the disc tray (for two drives). Customize the buttons to open programs and connect to Internet Web sites. Get support information.
standard keyboard A LEDs, light emitting diodes, are lights used to indicate status. A The lights (LEDs) turn on to indicate (left to right) the number lock on, the capitals lock on, and the scroll lock on. B The plus (+) and minus (–) buttons adjust the speaker volume. C The moon icon button places the PC into standby mode or wakes the PC from standby mode. B C This keyboard enables you to: • Adjust speaker volume. • Place the PC into standby to save power.
standard keyboard features alphanumeric keys l l The alphanumeric keys are the main keys found on a standard typewriter. function keys l l The function keys, located above the main keys, are labeled F1 through F12. • Pressing F1 displays a Help window for the software program being used. • Pressing F3 displays a search window. F1 and F3 are available at all times. Other function key operations vary by software program.
arrow keys l l The arrow keys are controls for up, down, right, and left. You can use these keys instead of the mouse to move the cursor for navigation in a Web page, in a document, or in a game. numeric keys l l Press the Num Lock key to lock and unlock the numeric key functions: • When the Num Lock light on the keyboard is on, the numeric keys work in the same way as the number keys and arithmetic functions found on a basic calculator.
keyboard indicators Each keyboard indicator is a light labeled with the name or icon for its status: Icon Name Description Num Lock Numeric keys are locked as numbers keys and arithmetic functions. Caps Lock Alphanumeric keys are locked to uppercase. Scroll Lock Scroll function is locked. special keyboard buttons l l There are special buttons (select models only) at the top of the keyboard. (Some models have some of these special buttons on the left side of the main keys.
Compaq A B C D E F G H K M N P T S R l W V l NOTE: The number, location, and labeling of buttons vary by keyboard model. Figure Key Icon Feature Description Standby Puts PC into power-saving mode (screen is blank but PC is still on). To make screen reappear, press the Esc key, or press standby again. May take 10–30 seconds before screen reappears. User Switches between the PC users. Compaq Links to Compaq Web site. D Help Opens the Help and Support Center.
H Shopping K Sports M Finance N Connect P Search R Chat S E-Mail T See figure following table Goes to popular Web sites. Can be reconfigured to open any site or software program. Media Controls (CD/DVD/MP3) Operates CD or DVD player. V Volume control (Volume knob or Volume Up and Volume Down buttons) Volume knob: Increases speaker volume when turned clockwise and decreases volume when turned counterclockwise. It can be turned indefinitely, even after maximum sound has been reached.
A B C D E F G H A Internet Help Search E-mail Offers Entertainment My Presario Shopping B C D E F G H NOTE: The number, location, and labeling of buttons vary by keyboard model. Figure Key Icon Feature Description A Internet Connects you to a customizable Web page filled with local weather, news, sports, and financial information. Can be reconfigured to open any site or software program. B Help Takes you to the Help and Support Center.
customizing the buttons You can customize some of the special buttons on the keyboard (select models only) to open different programs or files, or to connect to favorite Web sites: 1 Click Start on the taskbar. 2 Choose Control Panel. 3 Click Printers and Other Hardware, if it is present. 4 Double-click Keyboard. 5 On the Buttons tab, double-click the button you want to change.
using a printer Refer to the user manual that came with your printer for instructions on connecting and using the printer. Printers receive instructions from your PC via software called printer drivers. In many cases your PC automatically finds the necessary printer driver. If it does not, follow instructions that come with your printer to install the specific printer driver that it requires.
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using the internet This chapter discusses the Internet, how to use a browser and e-mail, and how to set up your Internet account. Use the Internet to search for and to find information or services on the Web, or to use an e-mail program to get, read, or send electronic mail messages. Hardware and software programs provided on your PC may vary. Your PC may come with: • • • • • • Access to the ISPs in your area. Internet Explorer Web browser. Outlook Express e-mail software program.
Your connection to an ISP may be through a traditional telephone dial-up modem, a LAN (Local Area Network), cable modem, or DSL (Digital Subscriber Line). (DSL, ADSL, and cable ISPs are not available in all countries/regions.) The World Wide Web (WWW), also called the Web, is a public part of the Internet used by individuals, companies, governments, and organizations. These individuals and groups have created millions of Web pages in support of their activities.
setting up your internet account 1 Set up your modem or other Internet connection. • If you will be using a modem to connect to the Internet, please refer to the quick setup poster, and to “connecting the modem” on page 7 for instructions. • If you will be using a network, high-speed, or broadband connection, refer to “setting up the ethernet connection” on page 9 for instructions. 2 Choose an ISP. Before you can connect to the Internet, you must sign up with an Internet Service Provider (ISP).
signing up for a new or an existing isp account using easy internet sign-up Using Easy Internet Sign-up (available on select models only) you can: • Sign up for a new Internet account. • Set up an existing account. • Read about Internet access using a LAN (Local Area Network), cable modem, or DSL (Digital Subscriber Line). If you decide to use a DSL or cable Internet connection, contact your ISP for any specific software and hardware you may need.
using a browser A Web browser program searches for, finds, and displays Web site information. How you explore the Internet depends on whether you are using an ISP that provides the browser or an ISP that allows you to use any browser. Once you are connected to the Internet, your browser displays the home Web page. You can go to a different Web site by entering its address (such as http://www.compaq.com) in the address box in the Web browser and pressing Enter on your keyboard.
restricting internet content The Internet provides you with a wide variety of information, but some information may not be suitable for every viewer. With Content Advisor (a feature of Windows XP), you can: • • • • Control Internet access. Set up a password. Set up a list of Web sites that people who use your PC cannot view. Adjust the type of content people can view with or without your permission.
sending and receiving e-mail E-mail (electronic mail) allows you to send and receive letters, pictures, postcards, and even music and video clips. Your PC comes with an e-mail program from Microsoft called Outlook Express (select models only). You may also use e-mail programs from other vendors. Some ISPs provide their own e-mail programs. You use an e-mail program to send, receive, and organize your messages.
6 Click the Send button on the toolbar when you are finished. 7 If necessary, click the Send/Recv tool on the toolbar to send any messages stored in the Outbox. NOTE: When you compose a message without being connected to the Internet, the message is stored in the Outbox until the next time you log on to the Internet and connect to your ISP. receiving e-mail messages with outlook express Your ISP receives e-mail messages for you automatically, even when your PC is turned off.
getting help help and support center Information about your PC is in the onscreen Help and Support Center (select models only). Here you can find links to driver updates, access to technical support options, and information about commonly asked questions. To open the Help and Support Center: 1 Press the Help button (select models only) on your keyboard. Or Click Start on the taskbar and choose Help and Support. 2 Choose Compaq Presario PC Help.
using compaq connections Compaq Connections (select models only) is an Internet-based service provided by Compaq to bring you important information about your PC: • • • • Product notices System updates Tips Special offers for your PC Messages arrive while you’re connected to the Internet and may display an alert or a notice on your desktop. View messages as they arrive or read them later.
re-enabling messages When you re-enable the Compaq Connections Service, the service runs whenever you are connected to the Internet, and you receive messages as they become available. To turn on the service: Double-click the Re-enable Compaq Connections icon on the desktop. Or 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose PC Help & Tool. 4 Choose Compaq Connections. 5 Click Re-enable Compaq Connections.
online guides You can find online guides and information for your PC. To view online manuals for your PC: 1 Type the Support Web address from your Warranty & Support Guide into your browser address box, and press the Enter key on your keyboard. 2 In the search box, type your product name and number (Compaq 2000, for example) and click the search arrow. The product number is on the lower front of the PC chassis or inside the CD storage area. 3 Click the manuals item to see a list of manuals for your PC.
working with sound, pictures, and video using speakers Speakers are included with the monitor (select models only), or are sold separately. For details on connecting stereo speakers to the PC, see the quick setup poster. NOTE: Speakers may be passive (no power button and no power cord) or active (power button or power cord). Your PC supports only active (powered) speaker systems; the speaker system must have its own power cord. A stereo speaker set is a left-right, 2-channel speaker system.
adjusting speaker volume Use the Volume icon on the taskbar to set speaker volume. Then you can adjust the volume using: • The volume knob or buttons on the keyboard (select models only). • The volume knob on the speakers (select models only). NOTE: If you do not see this Volume icon on the taskbar, click Start, choose Control Panel, click Sounds, Speech, and Audio Devices, if it is present, and then double-click Sounds and Audio Devices to open the Sounds and Audio Devices Properties window.
Connect speaker plugs for: 2 Speaker Mode 4/4.1 Speaker Mode 6/5.1 Speaker Mode Front speakers Front speakers Front speakers Not used for speakers Rear speakers Not used for speakers Not used for speakers Rear speakers To PC connector Audio Out (lime-green) Connector icon OUT Audio In (blue) IN Center/ subwoofer speakers Mic-1 (pink) Configure the audio output for the multi-channel speaker system by performing the following procedure.
3 Click the Audio tab. 4 Click the option for the number of speakers to match your multi-channel speaker system, and then click Apply. NOTE: To test the speakers (multi-channel speakers only), click the Test button. The WinDVD control panel shows the speaker number being used. Click Stop. 5 Click OK. NOTE: If you want to play a stereo DVD, change the audio properties of WinDVD to match the recorded DVD audio output. using a microphone Your PC comes with one microphone connector in the back of the PC.
7 Place a check in the Alternate Microphone check box. (This box may be labeled Mic2 Select or 1 Mic Boost.) 8 Click Close. 9 Click X (Close) on the upper-right corner of the Recording Control window. adjusting microphone volume If you need to adjust the volume of the microphone, follow the procedure below: 1 Double-click the Volume icon on the taskbar. The Volume Control window opens. 2 Select Options and click Properties. 3 In Adjust volume for, click Recording.
working with digital images You can connect a digital image source, such as a digital camera or a digital video camera, directly to the PC or through a docking station. Digital picture files you copy or download from the device appear in the My Pictures folder. You can copy digital picture files from the memory cards used by digital cameras and other digital imaging devices by using the 7-In-1 memory card reader (select models only). Refer to “about the 7-in-1 memory card reader” on page 50.
using the 7-in-1 memory card reader NOTE: CompactFlash and Microdrive are keyed and cannot be inserted incorrectly. Insert the receptacle edge (holes) of this media into the slot. 1 Insert the media into the card slot until it stops. The in-use light (A) on the card reader lights, and the PC automatically detects the media. 2 The PC opens a window so you can use the media contents. You can copy files from or to the media.
using your cd, dvd, and diskette drives your drive options Your PC has one or more of the following drives: Drive What it does CD-ROM Reads audio and data CD discs. CD-RW or “cd writer” Reads and records (burns) audio and data CD discs. DVD-ROM Reads audio and data CD and DVD discs. DVD+RW/+R or “dvd writer” Reads and records (burns) audio and data CD and DVD discs. Combination Drive or Combo drive Combines the functions of two drives into one.
inserting and removing cds and dvds CAUTION: Use only standard shaped discs in your drives. Using non-standard discs, such as heart-shaped discs or business card discs, may damage your drive. To insert a CD or DVD: 1 With your PC turned on, press the Eject button (A) near the drive to open the disc tray. A A IN 2 Remove the CD/DVD from its case, holding the disc edges only. 3 Gently place the disc in the tray with the label facing up.
4 Close the disc tray by: • Gently pushing the tray into the PC. Or • Clicking the close/open button on the control panel for the program (such as MusicMatch Jukebox or Windows Media Player) that controls the drive. Or • Pressing the media control open/close button or Eject button on the keyboard (select models only). Or • Pressing the Eject button on the drive, if it is accessible. To remove a CD or DVD: 1 With the PC turned on, open the disc tray by pressing the Eject button.
using the diskette (floppy) drive The diskette (floppy) drive is available on select model PCs. If your PC does not already have a diskette drive, you cannot add one to the PC chassis as an internal drive. Instead, purchase an external USB diskette drive or other external storage device to suit your needs. If your PC has a diskette (floppy) drive (select models only), you can use a 3.
If you are connected to the Internet when playing a music CD, MusicMatch Jukebox searches a CD database on the Internet, displays the song titles in the Playlist area, and then begins playing the CD. The next time you play this CD, you don’t need to be connected to the Internet — MusicMatch Jukebox displays the song titles from memory. To play a music CD: 1 Insert the music CD into the drive. • The MusicMatch Jukebox window opens.
2 To play the CD, click the buttons in the Windows Media Player window. To play a particular song, double-click its song title (or track number) in the Playlist. You can also control the CD by using the media control buttons on the keyboard (select models). 3 When you click the Media Guide or the Radio Tuner features, Windows Media Player connects to the Internet and obtains information about the CD selections or streaming radio stations.
5 Click InterVideo WinDVD 4. A Control Panel B Video window You may want to start WinDVD and adjust the settings before inserting the disc and starting the movie. To start WinDVD without a disc in the drive: 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose Video. 4 Click InterVideo WinDVD Player. 5 Click InterVideo WinDVD 4. The WinDVD video window and control panel opens.
• To resize the video window when it is not full screen, place the mouse pointer on a window corner and drag the border. Or Click the Full Screen button in the upper-right corner of the WinDVD control panel. • For information on the InterVideo WinDVD software, refer to the online Help within the program by clicking the ? (question mark) icon in the WinDVD control panel.
getting started with recordnow! NOTE: The CD-RW or DVD Writer drive is available on select models only. 1 Click Start on the taskbar. 2 Choose All Programs. 3 Choose CD(DVD) Recorder. 4 Click RecordNow!, and then click RecordNow! again. NOTE: Previously recorded files on CD-RW discs must be erased before recording music files. CD-R discs cannot be erased.
creating a data cd Use RecordNow! to copy a data disc or to copy personal data files from your hard disk drive. Insert a blank or an appendable disc to copy to. To create a data CD: 1 Open RecordNow!, and if necessary erase all files from the disc; see “getting started with recordnow!” on page 60. 2 Click the Data Projects tab at the top of the RecordNow! window. 3 Select a project option: • Data Disc • Exact Copy • Erase Disc 4 Follow the onscreen instructions to finish.
To create a music CD using Windows Media Player: 1 Click Start on the taskbar, choose All Programs, and then click Windows Media Player. 2 Click Copy to CD or Device. 3 Follow the onscreen instructions to select the music files and the CD or device. For more information on this software, refer to the online Help within the Windows Media Player: Click the Help menu in the Windows Media Player menu bar.
using a tv as a monitor Your PC may have TV-out (select models only) capability, which means you can connect it to a television to view the computer image on a TV screen. With the TV-out feature, you can view the computer image, watch DVD movies (if you have a DVD player), or play games on your TV. cables you may need To connect a TV to the PC, you may need a video cable and an audio cable (not provided, purchase separately).
• If your TV has a composite video jack and your PC has a composite video jack, connect a composite video cable to the Video In jack on the TV to the composite video jack on the back of the PC. A Composite video cable B Back of PC C Composite video jack B C A • If your TV has a composite video jack and your PC has only an S-video jack, connect a composite video cable to the Video In jack on the TV and to an S-video adapter cable.
viewing the pc image on your tv screen NOTE: The type of video card on your PC determines how the PC selects the TV-out option. Some options and menus in this procedure may be different for your PC. 1 Make sure the video and audio cables are connected before you turn on the TV and the PC. 2 Turn on the TV. Press the Video/TV button on your remote control to select the Video setting, not the TV setting. 3 Turn on your PC.
disabling the tv option When you want to disconnect the TV from your PC, you may need to disable the TV option to return your PC display to its original resolution. 1 Right-click an empty area of the screen, and chose Properties. 2 Click the Settings tab. 3 Click the Advanced button. 4 Click the nView tab, click the nView Display Mode in the list on the left, and then select the Standard [Dualview] option.
taking care of your pc protecting your pc from power surges Power surges, for example voltage spikes, power outages, or brownouts may cause software problems. Symptoms of voltage spikes include a flickering video display, unexpected PC startups, and the PC not responding to your commands. A voltage spike can occasionally corrupt or destroy files. Because of this, you should: • Consistently make backup copies of your data files.
The virus-scanning program manufacturer provides free virus scan updates through your Internet connection for an initial period after your PC purchase. You can purchase a subscription service for updates after the initial free period expires. You should take the following precautions to protect your PC: • • • • Do not open unsolicited e-mail from unknown sources. Download files only from sources you feel are safe. Always scan documents for viruses before opening them.
viewing the amount of used and free disk space 1 Click Start on the taskbar. 2 Click Control Panel. 3 Click Performance and Maintenance, if it is present. 4 Double-click Administrative Tools. 5 Double-click Computer Management. The Computer Management window opens. 6 Double-click Storage. 7 Double-click Disk Management (Local). Information displays for each drive on your PC. You may need to scroll the window to the right to see the capacity and free space sizes.
removing desktop icons You can remove most desktop icons by either deleting them or moving them to an unused icons folder. CAUTION: Do not delete unfamiliar desktop icons. Instead, follow the steps to move unfamiliar desktop icons to the Unused Desktop Shortcuts folder. Delete a desktop icon by right-clicking the icon and then selecting Delete. To move a desktop icon to the Unused Desktop Shortcuts folder: 1 Click Start. 2 Click Control Panel. 3 Click Appearance and Themes, if it is present.
troubleshooting For help on general and miscellaneous problems you may be experiencing with your PC, refer to the following pages for possible solutions. For more detailed information, press the Help button on your keyboard, or click Start on the taskbar and select Help and Support. Symptom describes the sign or warning message for the type of problem. To find help for problems with your PC, see the table in this section that describes the symptom, problem, and solution for your situation.
audio Symptom Problem Solution No sound is produced. Volume is muted. Press the Mute button on the keyboard to see if the mute feature is turned on. Or 1 Click Start, and then click Control Panel. 2 Click Sounds, Speech, and Audio Devices, if it is present, and then double-click Sounds and Audio Devices. 3 Click the Mute check box to remove the check mark from the box. Volume is turned down. Use the keyboard controls to increase the volume. Speakers are turned off.
cd-rom, cd-rw, dvd-rom, or dvd writer drive (continued) Symptom Problem Solution Recording audio CDs is difficult or impossible. Wrong disc type or poor quality disc is being used. Verify that you are using the correct disc type (media) for the drive. Try a different brand of disc. Cannot remove a CD or DVD disc. The PC is turned off. Turn on your PC and press the Eject button to extend the tray. Cannot create (burn) a CD. Problem with disc. • Make sure the disc is clean and undamaged.
diskette (floppy) drive (select models only) (continued) Symptom Problem Solution Diskette drive activity light stays on. Diskette is improperly inserted. Remove the diskette, and reinsert it: Insert the diskette with the round metal disk facing-down and the arrow on the top pointing into the drive, and then push the diskette in until it stops. Diskette drive is damaged.
hard disk drive Symptom Problem Solution PC seems to be locked up and not responding. Program in use has stopped responding to commands. Use the Windows Task Manager to close any programs not responding or to Restart the PC: 1 Press the Ctrl, Alt, and Del keys on the keyboard at the same time. 2 Select the program that is not responding, and click End Task. Or Click Shut Down and then click Restart. If this does not work, press the On button for 4 or more seconds to turn off the PC.
hardware installation (continued) Symptom Problem New or existing device does not work after installing a new device. A hardware device conflict exists. Solution To resolve a device conflict, you may need to disable one of the devices or uninstall an old device driver. 1 Click Start and choose Control Panel. 2 Click Performance and Maintenance, if it is present. 3 Double-click the System icon and select the Hardware tab. 4 Click the Device Manager button.
internet access (continued) Symptom Problem Solution Cannot automatically start Internet programs. You must log in to your ISP before some programs will start. Log in to your ISP, and start the desired program. Internet takes too long to download Web sites. Modem is not set up properly. Verify that the correct modem speed and COM port are selected: 1 Click Start, and then click Control Panel. 2 Click Printers and Other Hardware, if it is present. 3 Double-click Phone and Modem Options.
keyboard and mouse (continued) Symptom Problem Solution Mouse does not respond to movement or is too slow. Mouse connector is not properly plugged into the back of the PC. Turn off your PC using the keyboard: 1 Press the Ctrl and Esc keys on the keyboard at the same time to display the Start menu. 2 Use the up or down arrow key to select Turn Off Computer, and then press the Enter key on the keyboard. 3 Use the up or down arrow key to select Turn Off, and then press the Enter key.
power Symptom Problem Solution PC will not turn on and/or start. PC is not securely connected to an external power source. Ensure that cables connecting the PC to the external power source are plugged in properly. Monitor is not connected or is not on. Connect the monitor to the PC, plug it in, and turn it on. Line voltage selection switch is not in the proper position for your country/region (115V/230V).
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using application recovery and system recovery The PC uses the operating system and installed software programs during normal operation. If your PC works improperly or stops because of the software, you may be able to repair it. You need recovery discs (CDs or DVDs) for some repairs that use the Compaq Application Recovery program or the Compaq System Recovery program.
• System Restore This Microsoft Windows XP feature creates a restore point where it records the PC settings at that time and date. You can later return the PC to the settings recorded at the restore point. You can create a specific restore point, or have the operating system create a restore point. For example, when you use Add Programs to add a software program, the operating system automatically creates a restore point before it adds the software.
For the specific PC problem, try the method listed as #1, then #2, and then #3. Problem/Status Microsoft System Restore You installed a new application or device driver. 1 An application does not work. 1 A device driver does not work. PC stops responding or does not work. You replaced the hard disk drive or removed the partition.
creating recovery cds/dvds 1 You can recover (bring back) the operating system and programs that were included on your hard drive just as they were when you bought the computer. A hard drive is a disk inside the computer that stores the operating system, programs, and data. 2 You recover the operating system and programs directly from your hard drive, where a copy was placed for your convenience. We call this part of your hard drive the “recovery partition.
using recovery cd-dvd creator Make recovery CDs or DVDs for your PC by using the Compaq Recovery CD-DVD Creator program before you experience any problem. The recovery discs set is a complete image of the original PC hard disk drive contents and is matched to your PC model number. The discs set contains the operating system, drivers, and application software that were originally installed on the PC at the factory. You can use this program to make only one set of recovery CDs or DVDs for your PC.
using the recovery tools cd Your PC allows you to create (burn) a Recovery Tools CD. After you make the Compaq Recovery Tools CD, you can use it to: • Read instructions to use each utility on the Recovery Tools CD. • Start the System Recovery program from the recovery partition. • Remove the System Recovery partition from your PC hard disk drive to increase space for data. • Create a new data partition on your PC hard disk drive.
to start system restore: 1 Close all open programs. 2 Click the Start button. 3 Choose All Programs. 4 Choose Accessories. 5 Choose System Tools. 6 Click System Restore. Follow the onscreen instructions. application recovery NOTE: Not all models include the Application Recovery program. Perform steps 3 through 5 of the following procedure. If Compaq Application Recovery appears in the folder, your PC includes the program.
system recovery When other methods of repairing your system software (like System Restore or Application Recovery) fail, you may want to use the Compaq System Recovery program as a last resort to reinstall the software. When necessary, you can reinstall the operating system and the application software that was originally installed on the PC at the factory by using the System Recovery program. WARNING: The Compaq System Recovery program will delete any data or programs that you installed after purchase.
starting system recovery if the pc is not responding 1 Turn off the PC. If necessary, press and hold the On button until the PC turns off. 2 Disconnect all peripheral devices from the PC except the monitor, the keyboard, and the mouse. 3 Press the On button to turn the PC on. 4 During the startup, do the following to enter the System Recovery program: When the black screen with the Compaq logo appears, press the F10 key on the keyboard.
to run system recovery program using recovery discs: 1 If the PC works, back up all data files that you want to save onto removable media, such as CD-RW or diskette. Remove the backup CD or diskette you’ve made. 2 Press the Eject button on the top disc drive, and wait for the tray to open. Insert Recovery disc #1 and close the tray. 3 Turn off the PC: • If the PC works: Click Start on the taskbar, click Turn Off Computer, and then click Turn Off.
upgrading and servicing the pc This chapter describes procedures for accessing the internal parts of the PC and installing components. NOTE: The procedures for the S0000 and 8000 series models are the same except where noted. IN 8000 series model and S0000 series model preparing the pc Before you upgrade any component in your PC, you need to prepare the PC so that you can safely handle it and the components.
1 Remove any diskette or optical disc (CD or DVD) from the PC. 2 Click the Start button, and then click Turn Off Computer. Click Turn Off to turn the PC off. 3 Disconnect the modem/telephone cable, if present. 4 Disconnect the power cord from the electrical outlet (1) and then from the PC (2).
WARNING: Beware of sharp edges inside the chassis. removing the pc access panel on the 8000 series 8 Remove the front bezel by following the appropriate method for your PC model: • To remove the front bezel from the S0000 series model, gently pry the top section (1) of the bezel away from the chassis. On the inside of the front bezel, press the center two tabs (not the bottom tabs) to release the bezel, and then pull it from the chassis (2).
• To remove the front bezel from the 8000 series, push up on the two release tabs (1), and then rotate the front bezel away from the chassis to release it (2). removing the front bezel from the 8000 series removing or upgrading a drive Depending on your PC configuration, you may have up to four of the following storage drives in your PC.
locating drive positions 1 Optical drive, may be a CD-ROM, CD-RW, DVD-ROM, or DVD+RW/+R drive 2 Second optical drive, may be a DVD-ROM, DVD+RW/+R, CDROM, CD-RW drive, or 7-In-1 memory card reader (select models only) 3 Diskette (floppy) drive 4 Hard disk drive drive positions on the S0000/8000 series (S0000 shown) removing a drive 1 Locate the drive you want to remove. 2 Complete the procedure described in “preparing the pc“ on page 91.
disconnecting the 7-in-1 memory card reader cable disconnecting the diskette (floppy) drive cables disconnecting the hard disk drive cables 96 user’s guide
4 Release the drive from the chassis by following the method appropriate for your PC model. • To release a drive from the chassis of the S0000 series, lift the release tab (1) on the latch drive bracket of the drive you want to remove, and then slide the drive from its drive bay (2). (The latch drive bracket secures the drives in their respective positions in the chassis.
• To release a hard disk drive from the chassis of the 8000 series, slide the drive lock mechanism (1) to unlock the drive in the drive bay, remove the metal drive shield (2) by pressing and lifting the two tabs on one side of the shield, and then pull the drive out of the drive bay (3). 4 1 3 2 removing a hard disk drive from the 8000 series 5 For both the S0000 and 8000 series, if you are replacing the old drive with a new drive, remove the four screws (4) (two on each side) from the old drive.
7 For the S0000 series 7-In-1 memory card reader, remove the reader from the drive bay adapter if the adapter is not included with your replacement reader. Remove the two screws (left and right sides) that secure the reader to the adapter. Lift the reader out of the adapter by sliding the reader back and then up. You are finished with the task of removing the reader.
2 Slide the drive into the drive bay (1), making sure to align the guide screws with the guide slots, until it snaps into place. sliding the drive into the drive bay on the S0000/8000 (S0000 shown) 3 Reconnect the power and data cables to your drive as indicated in the following illustrations.
reconnecting the hard disk drive cables reconnecting the optical drive cables NOTE: An optical drive for the 8000 series may include a sound cable. Connect this cable also. 4 Complete the procedure described in “reassembling the pc“ on page 107. 5 Turn on the PC. reassembling the diskette adapter To replace or add a new diskette (floppy) drive on the 8000 series, you need to reassemble the adapter around the diskette drive. (The S0000 series does not need an adapter.
3 Return to “replacing or adding a drive“ on page 99, and begin with step 1. 3 2 2 1 4 2 replacing the diskette drive adapter on the 8000 series upgrading or replacing memory Your PC comes with random access memory (RAM), which temporarily stores data and instructions on your PC. You can install memory expansion modules in the memory expansion slots in the PC. The procedures for upgrading or replacing these modules are the same for the S0000 and 8000 series.
NOTE: The location and number of memory modules may vary slightly by model. 3 Open both latches of the memory module socket (1) found at each end of the memory module. Lift the memory module (2) from the memory slot. removing a memory module replacing or adding a memory module Upgrade the memory in your PC with memory of the same type and speed as the memory originally installed in your PC. CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.
• If you are replacing a memory module, put the new memory module in the same memory slot from which the old memory was removed. • If you are adding a memory module, install the new module into the socket nearest the preinstalled module, and install additional modules in the next available sockets. 2 The memory module can be installed in only one way. Match the notch on the module (1) with the tab on the memory socket.
to remove an expansion card 1 Complete the procedure described in “preparing the pc“ on page 91, but do not remove the front bezel. • To remove an expansion card from the S0000 series, continue to step 2. • To remove an expansion card from the 8000 series, skip to step 3. 2 On the S0000 series, on the rear of the PC, remove the expansion bracket covering the expansion slots by removing the screw from the bracket cover (1), and then remove the expansion bracket cover (2).
6 If you are not replacing the old expansion card with a new expansion card, reinstall the expansion slot cover to close the open slot. Insert the metal slot cover into the opened slot, and screw a screw into the top of the cover to secure it in place.
reassembling the pc 1 Replace the front bezel by following the method appropriate for your PC model. • To replace the front bezel on the S0000 series, position the chassis in the upright position. At an angle, align the top of the front bezel with the top slots of the chassis (1) so that the front bezel hooks onto the chassis, and then press the bottom end of the bezel to the chassis until it snaps into place (2).
2 For either the S0000 or 8000 series, place the side access panel in the proper position on the chassis and slide it into place (1). Ensure that the hole for the thumbscrew(s) align with the hole in the chassis (2), and replace the thumbscrew(s). replacing the side access panel on the S0000 series replacing the side access panel on the 8000 series 3 Reconnect the power cable (1) to the PC, and plug the cable into an electrical outlet (2).
4 Reconnect the modem/telephone cable, if present. 5 Reconnect all peripheral devices to the PC. WARNING: To reduce the risk of electrical shock, fire, or damage to the equipment, do not plug telecommunications or telephone connectors into the network interface card (NIC) (sometimes labeled as an Ethernet connector). 6 Turn on the PC by pressing the On button.
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index 5.
components, 10 connecting a TV, 63 Ethernet, 9 multi-channel speakers, 46 connectors PC back, 5 PC front, 7 Control Panel, opening, 16 corrupted software, 87 country/region codes for DVD, 59 creating a DVD, 62 creating CDs using CD-RW drive, 59, 61, 62 creating CDs using Windows Media Player, 61 creating CDs with RecordNow!, 60 creating recovery discs, 85 creating Recovery Tools CD, 86 customizing keyboard buttons, 30 D desktop, 16 desktop icons, removing, 70 device conflict, resolving, 76 device not worki
H hard disk cleanup, 70 hard disk drive installation, 94 hard disk drive cables disconnecting, 96 reconnecting, 101 hard disk space, increasing, 68 hardware installation instructions, 91 hardware, upgrading, 43 Help commonly asked questions, 1 finding answers, 1 MusicMatch Jukebox, 56 Windows Media Player, 57, 62 Help and Support opening, 17 Help button, 27 hibernation mode, 13 automatic, 13 high-speed Internet connection, 9 home Web page, 37 HP Picture Toolkit button, 27 hyperlink, defined, 34 I indicator
troubleshooting, 78 using, 19 wireless, 19 Multi-channel Sound Manager, 45, 46 multi-channel speakers, 45 connecting, 46 selecting, 47 using a microphone, 49 music Help in MusicMatch Jukebox, 56 Help in Windows Media Player, 57, 62 keyboard button, 27 MusicMatch Jukebox, 27, 55 playing, 55, 56 Windows Media Player, 56 music CDs, closed session, 60 Mute button, 28 N Net. See Internet, about network interface about, 9 no sound, 72 O Off button.
Recovery Tools CD making or starting, 86 registering your PC, 11 reinstalling software, 87, 88 remove files from CD, 60 removing drives, 95 expansion card, 104 removing desktop icons, 70 removing unneeded software, 69 repetitive strain injury (RSI), 4 replacing drives, 99 resolution, monitor, 30 resolving a device conflict, 76 restarting the PC, 81 restoring system, 82 restricting Internet content, 38 RJ-45 port, 9 rollback, driver, 81 running tests, 41 S safety warnings, 2, 5 saving electricity, 12, 13 sc
volume adjusting, 46, 72 adjusting microphone, 49 controls, 28 show Volume icon on taskbar, 46 Volume Control settings window, 46 Volume icon, show, 48 volume, displaying icon in taskbar, 46, 48 W warranty, 43 Web.