QuickSpecs

Service and Support, HP Care Pack, and Warranty Information
Service and Support, HP Care Pack, and Warranty InformationService and Support, HP Care Pack, and Warranty Information
Service and Support, HP Care Pack, and Warranty Information
Warranty and Services
Warranty and ServicesWarranty and Services
Warranty and Services
Included with the Product
Included with the ProductIncluded with the Product
Included with the Product
Comes with a 3-year HP's Global Limited Warranty and Technical Support, which includes 3 years 9x5
hardware support, with next business day (NBD) response.
The EVA Fibre Channel hard disk drive (HDD) warranty is 3years, parts only.
HP's warranty and support features:
Online Business Support Center and IT Resource Center
Remote Support
Technical Phone Support
Customer Self Repair (see list below)
Software Limited Warranty
On-site Warranty Service
Online Support
Online SupportOnline Support
Online Support
HP online support capabilities includes a variety of self-help tools, troubleshooting assistance, and access
to the patch database, firmware/software update packages and documentation. Register with the HP
Business Support Center and the IT Resource Center to receive product specific and proactive
notifications for the EVA4400. For more information go to: www.hp.com/support or: www.itrc.hp.com .
Remote Support
Remote SupportRemote Support
Remote Support
HP designed the EVA4400 with support capability to facilitate remote monitoring and email notification
of array errors/events. To take full advantage of HP's remote support solutions and maximize the service
delivery experience, these features must be enabled at time of installation. Additional fault monitoring
software is included in the EVA software media kit.
Technical Phone Support
Technical Phone SupportTechnical Phone Support
Technical Phone Support
24x7 telephone technical support is available to assist with Hardware warranty related troubleshooting
and issue resolution. Call HP warranty support: 1-800-474-6836. Qualified technical resources will be
your first point of contact to assist with your service request.
Customer Self Repair
Customer Self RepairCustomer Self Repair
Customer Self Repair (customer installed replacement parts)
HP designed the EVA4400 to enable the highest degree of Customer Self Repair and parts replacements.
This feature enables maximum support flexibility, while minimizing unit down time. Customer Self Repair
parts come with step by step instructions with additional assistance available online or by phone.
Required Customer Self-Repair (Replacement) Parts List:
Hard disk drives with drive firmware code load.
Controller enclosure power supply.
Controller enclosure fan.
Controller management module.
Controller cache battery.
Disk enclosure power supply.
Disk enclosure fan.
Bezels.
Optional Customer Self-Repair Parts List:
Controller module.
Controller cache memory (DIMM).
QuickSpecs
HP StorageWorks 4400 Enterprise Virtual Array Starter
HP StorageWorks 4400 Enterprise Virtual Array StarterHP StorageWorks 4400 Enterprise Virtual Array Starter
HP StorageWorks 4400 Enterprise Virtual Array Starter
Kits
KitsKits
Kits
Service and Support, HP Care Pack, and Warranty Information
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