Use and Care Guide

4
20-YEAR RESIDENTIAL LIMITED WARRANTY
Product Covered: Ovations
The 20-Year Limited Warranty means that your new floor:
Warranty Period
■ will not wear out 20 Years
■ will be free of manufacturing defects 20 Years
■ will not fade 20 Years
■ will not stain 20 Years
The 20-Year Residential Limited Warranty covers material for the period of the
warranty and reasonable labor costs for five years if professional installation was
paid for when the original floor was installed.
FIVE-YEAR COMMERCIAL LIMITED WARRANTY
Products Covered: Alternatives, Choices, CX Series, DuraCeramic,
DuraCeramic Options, DuraPlank ll, DuraStone, Flor-Ever Plus and
Connections
The Five-Year Commercial Limited Warranty means that your
new floor:
Warranty Period
■ will be free of manufacturing defects 5 Years
■ will not discolor from mold, mildew or alkali 5 Years
The Five-Year Commercial Limited Warranty covers material for the warranty
period and reasonable labor costs during year one if professional installation
was paid for when the original floor was installed. For years two through three,
the warranty covers material and 50% of reasonable labor costs if professional
installation was paid for when the original floor was installed. After the third year
the warranty covers material only; labor will not be paid.
general warranty information
All Congoleum Residential and Commercial Flooring Warranties:
■ Cover only first quality materials purchased after October 1, 2011.
■ Are not transferable.
■ Apply to normal residential applications only. The Five-Year Commer-
cial Limited Warranty applies if the product is used in a commercial
application.
■ For a floor to “wear out” is defined as the absence of the wearlayer
and printed design due to normal household use. Scratching is not
“wear out”.
■ “Permanent scuff marks” is defined as non-removable marks made
on the surface of the wearlayer by shoe soles. Loss of gloss,
scratches and dulling are not considered scuffs and are excluded.
■ If covered under these warranties, only one replacement floor will be
provided for discoloration from mold, mildew and alkali, staining,
wear out, fading, scuffing, rips, tears or gouges. The replacement
floor will not be warranted against future mold, mildew and alkali,
staining, wear out, fading, scuffing, rips, tears or gouges.
■ Products covered with an indent warranty will only be covered
if adequate furniture floor protectors are used. The size of the
protector should be in proportion to the weight of the furniture; the
heavier the item, the wider the floor protector should be.
Exclusions ...What Is Not Covered
■ Problems due to improper installation, non-recommended
subflooring or improper subfloor preparation, improper floor
care and installation products, or failure to follow maintenance
recommendations.
■ Change of gloss level, dulling, scratching, cutting, chipping,
breakage or grout staining.
■ Problems due to accidents, abuse, or improper usage. Some
examples are: damage from moving appliances or sliding of
furniture without adequate protection, rolling casters on furniture,
appliance and plumbing leaks, rotating beater bars on vacuum
cleaners, damage caused by heat from steam cleaning devices,
dropping of heavy or sharp objects, and damage or discoloration
from burns or fire.
■ Problems due to extreme temperatures or fading from sunlight.
■ Color or design variations from samples and literature.
■ Problems due to excessive moisture or water leaks and floods.
■ Damage occurring during renovation or construction.
■ Use of floor mats that are not labeled “nonstaining”.
■ Labor on non-professionally installed floors or material that is
professionally installed with obvious visible defects.
Unless specifically stated as being covered in these warranties, the
following items are not covered.
■ Permanent scuffs.
■ Stains or discoloration.
■ Rips, tears, gouges, or indentations.
Warranty Remedy
If your Congoleum floor fails to perform under the conditions of the
applicable limited warranty within the warranty period, Congoleum will
at its option repair the defective area(s) or supply new Congoleum
material of the same color, design, and grade, if available; if unavailable
or discontinued, Congoleum reserves the right to select and supply
similar Congoleum materials. After corrective action is taken on an
existing defect, you will continue to receive warranty coverage for the
remaining period of your original warranty unless indicated otherwise.
How To Make A Claim
If you find a defect or other matter covered by any of the limited
warranties described previously, the retailer who sold the floor
covering material should be notified in writing promptly and must be
supplied proof-of-purchase
. The correspondence with the retailer should
include the product purchased, the amount purchased, installation costs
(if applicable) and the date of purchase. If necessary, the retailer will
then notify a Congoleum representative who will review the claim or
arrange for inspection of the floor. The normal time period for review or
inspection after the claim has been filed with Congoleum is within
60 days.
If you are unable to contact your retailer, write to us at: Congoleum
Corporation, Dept. C, 3500 Quakerbridge Road, P.O. Box 3127,
Mercerville, NJ, 08619, USA. Proof of purchase must be provided with
correspondence.
Consequential Or Incidental Damages
Congoleum excludes and will not pay consequential or incidental
damages under these limited warranties. By this we mean that
Congoleum will not cover or pay for any loss, expense, or damage other
than to the flooring itself that may result from a defect in the flooring.
Some examples of consequential or incidental damages are: replacement
of subfloors, trim moldings, disconnecting/reconnecting appliances or
fixtures, or moving of furniture. If flooring was installed in a commecial
application, this means that Congoleum will not cover or pay for any
loss, expense, damage or loss of profit arising from inability to use the
floor or premises because of a defect in the flooring.
Implied Warranties
There are no implied warranties, including warranties of
merchantability and fitness for a particular use, extending beyond the
limited warranties available under this plan.
Please Note: Some states and provinces do not allow the exclusion or
limitation of incidental or consequential damages, or limitations
on how long an implied warranty lasts, so the above limitations or
exclusions may not apply.
Your Legal Rights
These limited warranties give you specific legal rights and you may also
have other rights which vary from state to state, except for these other