User guide

120 Resources
Section 6B
Frequently Asked Questions
⽧ How Can I Tell I’m Connected to 3G or 4G? (page 120)
⽧ How Do I Connect to Wi-Fi? (page 120)
⽧ Is Roaming on 4G Supported? (page 121)
⽧ What Do I Do if I Forget the Wi-Fi Password? (page 121)
⽧ What Do I Do if I Forget the Administrator Password? (page 121)
⽧ What Do I Do if the Home Page Displays “Charging paused”? (page 122)
⽧ If the Connection is “Always On,” Am I Always Being Billed? (page 122)
⽧ Questions About GPS and Sprint Location Services (page 122)
⽧ How Do I Access My Corporate Net
work Through a VPN? (page 124)
⽧ Are Terminal Sessions Supported? (page 124)
How Can I Tell I’m Connected to 3G or 4G?
When you’re connected:
● The
3G or 4G icon (on the left side of the home page) is solid. For example, .
● T
he bottom area of the device LCD, the Virtual Device, and the Mini Window show the data transfer
icon
and data transfer information (amount of data; connection duration).
How Do I Connect to Wi-Fi?
You may have to manually connect to Wi-Fi after certain events — for example, as part of the initial
device setup, or after a software update.
Tip: The Wi-Fi network name is displayed on the device LCD.
To connect to Wi-Fi:
1. Do one of the following, depending on your operating system.
Windows
Windows 7: Right-click the icon in the system tray.
Windows Vista: Click
Control Panel > Network and Internet > Network and Sharing Center >
Connect to a network
.
Windows XP: Click
Control Panel > Network Connections > Wireless Network Connections > View
available wireless networks
.