User guide

130 Resources
Section 6D
Troubleshooting Tips
⽧ General Tips (page 130)
⽧ LCD Is Dark (page 131)
⽧ Insufficient Signal Strength (page 131)
⽧ Messages Displayed on the Device LCD (page 131)
⽧ Cannot Connect to Wi-Fi (page 133)
⽧ Cannot Connect Through USB (page 134)
⽧ Cannot Display the Home Page (page 134)
⽧ Cannot Connect to the 3G or 4G Network (page 135)
⽧ Sprint Location Services Aren’t Working or Don’t Seem to Be Available (page 136)
⽧ GPS Fix Not Available (page 136)
⽧ Cannot Check for Updates (page 136)
⽧ Sounds Are Enabled, but the Device Doesn’t Generate Any Sounds (page 136)
General Tips
● Check the system events log. (See “Exporting System Events” on page 114 .)
● If some settings are preventing you from connecting to Wi-Fi, connect to the device through the
micro-USB cable, and then change the settings. (See
“Requirements for a USB Tethered
Connection” on page 28 and “Making a Tethered Connection” on page 29.)
● Go to www.sprint.com/support to access troubleshooting and other resources.
● The knowledge base at the Sierra Wireless website (www.sierrawireless.com/support/
customer_help.aspx) may also be useful.