User guide

Resources 133
Resources
Update Failed
If this message appears on the device LCD or in the 3G Network Update Available or Software
Update Available alert windows (after you’ve attempted the update):
1. Make sure your device is connected to the AC charger or computer through the micro-USB
cable.
Note: If you’ll be using USB for data transfer (and not just for charging the device), you must install the
device driver. (See “Making a Tethered Connection” on page 29.)
2. Retry the update.
3. If the “Update failed” message is still displayed, contact Sprint.
Cannot Connect to Wi-Fi
If your computer cannot connect to the Wi-Fi network of the Overdrive Pro 3G/4G Mobile Hotspot,
make sure that:
● The maximum
number of Wi-Fi users has not been reached. (To determine the number of
connected Wi-Fi users and set the maximum, see “Wi-Fi Users Information and Settings” on
page 47.)
● Y
ou’re connecting to the correct Wi-Fi network (SSID), and you’re using the correct Wi-Fi
password. If the Wi-Fi Password Reminder feature is enabled (page 90), you can use it to
display the SSID and Wi-Fi password on the device LCD.
● Nobody
has changed the name or password of the Wi-Fi network. If the Wi-Fi Password
Reminder feature is enabled (page 90), you can use it to display the SSID and Wi-Fi password
on the device LCD.
● Nobody
is connected through the micro-USB cable when When connected to USB is selected
(for
Advanced settings > Wi-Fi > Network > Disable Wi-Fi).
●
Always is not selected (for Advanced settings > Wi-Fi > Network > Disable Wi-Fi).
● Y
our computer supports the type of Wi-Fi security that the network is set to use.
Note: All the devices used with the Overdrive Pro 3G/4G Mobile Hotspot must support the selected security
type.
● Your computer supports Wi-Fi 802.11g (if Basic Rate is set, in Advanced settings > Wi-Fi >
Security, to 802.11g only).
● Y
our computer has not been blocked through MAC filtering. (See “Specifying Computers That
Are Not Allowed to Access the Network” on page 92.)
Tip: If some settings are preventing you from connecting to Wi-Fi, connect to the device through the
micro-USB cable, and then change the settings. (See “Requirements for a USB T
ethered Connection”
on page 28 and “Making a Tethered Connection” on page 29.)