User Manual

Before you call for service, please review the potential problem / possible causes
and remedies shown in the table below.
Nothing works
Oven is not connected to the
electrical power.
Power supply is not energized.
Have oven connected to a properly
sized electrical power supply by a
qualified electrician.
Have an electrician check the power
supply, including the house circuit
breaker, wiring and fuses
Top burners do not
light or do not burn
evenly
Plug on range is not completely
inserted in the electrical outlet.
Burner holes on the side of the
burner may be clogged.
Make sure the unit is properly
connected to the power supply
Remove the burner heads and clean
them. Check the electrode area for
burned-on food or grease.
Burner flames very
large and yellow.
Burner bezel ports are clogged.
Burner ports or burner caps are not
positioned properly.
Cooktop is being operated with the
wrong type of gas.
Regulator is not installed, is faulty,
or is set for the wrong type of gas.
Clean burner bezel ring ports with
straightened paper clip, needle, or
wire.
Remove and carefully reinstall
burner bezel and caps.
Ensure that the type of cooktop
matches the natural gas supply.
Check installation, replace
regulator, or set regulator for proper
gas.
Gas shut-off valve is in the ‘OFF’
position.
Sparking but no
flame ignition.
Igniters spark
continuously after
flame ignition.
Power supply polarity is reversed.
Igniters are wet or dirty.
Have polarity corrected.
Dry or clean igniters.
Burner flame goes
out at low setting.
Low gas supply pressure.
Air intake holes around knobs are
obstructed.
Contact gas company.
Remove obstruction.
Oven will not heat Oven settings are not corrected
Follow mode selection and clock
settings as specified in Oven
Operation section of the manual.
Foods over-cooked
or under-cooked
Adjust time, temperature, or rack
position.
‘Cracking’ or
‘Popping’ sound.
This is the sound of metal heating and
cooling.
This is normal.
TROUBLESHOOTING
27
Problem Probable Cause Solution
Turn shut-off valve to the ‘ON’
position.
Incorrect cooking time or temperature.