Warranty

Soil can damage the fibers permanently if allowed to
remain in the pile. Do not wait until your area rug is
soiled, proper vacuuming is the easiest and most
effective way to remove everyday dirt and dust. We
recommend vacuuming area rugs in your home that
receive the most traffic once a day to keep soil from
accumulating. Ideally, all floor coverings should be vac-
uumed a minimum of once a week. We suggest using
a good quality vacuum that features a beater brush
that can be adjusted to pile height. Improper maintenance
or overly aggressive vacuum methods may cause the
pile of a hand-knotted area rug to sprout (Special
care should be taken as vacuuming with a beater bar
can catch or pull the knots and fringe, causing severe
damage to your hand-knotted area rug)
.
For the best cleaning results, inspect your vacuum
periodically to be sure it is functioning properly:
• Keep brushes clean and replace when worn.
• Keep vacuum hoses and attachments free
of obstructions that restrict airflow.
• Inspect the vacuum head for rough edges or
bent metal that may damage your area rug.
• Inspect belts frequently to make certain
they are working properly.
• Always keep a spare belt for replacement
as needed.
• Follow the vacuum cleaner manufacturer’s
instructions and change the filter bag when
it reaches the “full line.”
SPOT CLEANING TECHNIQUES:
Daily vacuuming is the most important cleaning activity,
however immediate treatment must be taken for spills,
spots or stains. Remember to act quickly! Many spills
can be removed if immediate action is taken; the longer
the delay the higher the probability of a spill becoming
a permanent stain. Complete removal of many common
spills may require repeated use of a single solution or
the use of a combination of solutions.
Always use the solutions in the recommended con-
centration. Continue using each solution as long as
there is noticeable improvement or transfer of the
spill. Follow these simple steps carefully in sequence:
Step One
Blot liquids with a dry, white absorbent cloth or a
white paper towel with no printing. Do not scrub
the stain! Scrubbing can cause pile distortion in the
affected area. Continue to use a dry cloth or paper
towels until the area is completely dry.
For water-soluble stains (with or without odor), spray with
a solution mixture of ¼ teaspoon of clear dishwashing
liquid (non-bleach, non-lanolin, no optical brighteners)
and 1 cup of warm water. Allow the detergent solution
to remain on the affected area for 10 to 15 minutes to
lift the stain. Blot in a single direction with a white
paper towel. Spray with water to rinse. Blot dry in a
single direction with a white towel and repeat if necessary.
Never use an automatic dishwasher detergent because
many contain bleaching solutions that can destroy
the area rug’s color and damage fibers. Never use a
laundry detergent of any type as they may contain
optical brighteners (fluorescent dyes) that dye the fiber.
For semi-solid spills, gently scrape up with a rounded
spoon. Solids should be broken up and vacuumed
until completely removed. If the spot can be identified,
locate the substance in this section’s Spot Removal
Guide (Page 9) and follow the directions carefully.
Step Two
If water fails, the next step is a solvent. Pre-test any
spot removal agent with a few drops to an inconspic-
uous area of the area rug to make certain the solvent
will not damage the fiber or the dye. After applying
several drops to the testing area, hold a white cloth
on the wet area for 10 seconds. Examine the area
rug and cloth for color transfer, color change or damage
to the area rug. If a change occurs, select another
cleaning solvent.
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